--- title: AppZen Reviews meta_title: 'AppZen Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 74 reviews by the users' company size, role or industry to find out how AppZen works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 74 scale: '5' date_modified: '2026-07-21' parent_category: name: Accounting & Finance url: https://www.g2.com/categories/accounting-finance --- # AppZen Reviews **Vendor:** AppZen **Category:** [Financial Audit Software](https://www.g2.com/categories/financial-audit) **Average Rating:** 4.3/5.0 **Total Reviews:** 74 ## About AppZen AppZen's proprietary finance AI solutions simplify travel & expense, card, and accounts payable processing tasks by automating complex workflows, policy checks, and approvals that legacy systems can't. Our AI learns your unique spend profile to independently read and take action on more and more documents over time. It fits into current systems with minimal change management, helping global enterprises save thousands of work hours, reduce costs, and drive compliance. Discover why one-third of the Fortune 500 trust our AI's decade of finance training to future-proof their businesses. Connect with us: Web: appzen.com LinkedIn: @appzen Expense Audit - Focus reviews on the high-risk items, highlighted for you - 100% prepayment audit and compliance checks on every line item - 10x the risk detection of other approaches - Support for 40+ languages–no for need translation services. - Pay employees back faster - No more outsourcing or scaling your team as workloads change - Adaptable, customizable solutions for a wide range of business challenges - Keep auditors and managers informed with analytics and actionable insights Autonomous AP - Automate the entire AP process without templates and a seamless handoff to ERP/P2P systems - Autonomously process up to 80% or more of your invoices with guaranteed accuracy - Automate complex multi-line PO matching, as well as GL code assignments for non-PO invoices - Match multiple invoices at once, even when descriptions don’t match - Eliminate the need for human review Autonomous AP + AppZen Inbox gives you additional features: - AI automatically reads, labels, and immediately takes action on documents–including invoice processing all the way to ERP/P2P handoff - AI researches invoice status, payment updates, and more for you - Generative AI composes an automated response with all relevant data ## AppZen Pros & Cons **What users like:** - Users appreciate the **AI-powered accuracy** of AppZen, ensuring comprehensive audit coverage and quick fraud detection. (2 reviews) - Users value the **AI-powered automation** of AppZen, which dramatically improves efficiency and accuracy in expense auditing. (2 reviews) - Users find that **automation efficiency** significantly reduces manual time spent on auditing travel and expense reports. (2 reviews) - Users praise AppZen for its **efficiency in automating approvals** , significantly reducing manual time and increasing accuracy. (2 reviews) - Users value the **time-saving automation** of AppZen, significantly reducing manual effort and expediting approval processes. (2 reviews) - Users appreciate the **time-saving automation** of AppZen, significantly reducing manual audits and speeding up approvals. (2 reviews) - Users value the **time-saving automation** of AppZen, significantly reducing manual work and speeding up approvals. (2 reviews) - Approval Process (1 reviews) - Users appreciate the **quick and responsive customer support** from AppZen, enhancing their overall experience with the product. (1 reviews) - Detailed Information (1 reviews) **What users dislike:** - Users experience a **steep learning curve** with AppZen, finding configurations and reports challenging to navigate effectively. (2 reviews) - Users find the **configuration complexity** of AppZen challenging, as it's not very intuitive or user-friendly. (1 reviews) - Users face a **complicated reporting** process, requiring time to adjust to policies and inflexible custom reports. (1 reviews) - Users face a **learning curve and inflexible dashboards** in AppZen, impacting ease of use and reporting capabilities. (1 reviews) - Users find the **difficult setup** of AppZen challenging, as configurations are not user-friendly or intuitive. (1 reviews) - Difficulty (1 reviews) - Expensive (1 reviews) - Inflexibility (1 reviews) - Insufficient Explanations (1 reviews) - Users face **integration issues** with AppZen, particularly regarding ERP compatibility and communication with TMCs. (1 reviews) ## AppZen Reviews ### 1. AppZen Helps Cut Manual Reviews **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Enterprise (> 1000 emp.) **Reviewed Date:** July 15, 2026 **What do you like best about AppZen?** AppZen's AI Agents are a game changer compared to traditional models. They can validate complex SOP and policy checks that basic automation often misses. This reduces manual effort, improves compliance accuracy, and helps our team process reviews much more efficiently. Overall, it has delivered significant value by making audits smarter and more reliable. **What do you dislike about AppZen?** While AppZen delivers strong automation capabilities, the standard T&E models feel limited when compared to the AI Agents. The AI Agents provide much deeper analysis and can validate complex SOP requirements more effectively. Because of the value they deliver, I believe AI Agents should be included as a core capability rather than a premium option. The cost of AI Agents is currently quite high, which can make adoption challenging for some organizations. The extra investment required for AI Agents may be difficult to justify for some organizations, despite their clear benefits. **What problems is AppZen solving and how is that benefiting you?** We currently use AppZen's basic T&E models, which are effective at automating standard expense audits and reducing manual effort. While these models cannot perform many of the complex SOP and contextual checks that AI Agents can, they have still helped us eliminate approximately 50% of our manual review workload. ### 2. Awesome and Great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about AppZen?** It is integrated with Concur with no problems and implementation was painless. What I like is its AI-powered 100% audit coverage for expenses. Duplicates are easy to identify. I also like the “request more information” feature because it makes our job easier and helps us avoid sending reports back and forth. Appzen goes through the first round of the validation process, which helps us save time. We recently expanded this tool to other regions, the performance of this tool is good. Our CSM partner and the support team also help us with their insights; since they are the subject matter experts for the tool, we’re able to be more strategic and adjust our policies so we can make the best use of it. **What do you dislike about AppZen?** It isn’t able to identify figures handwritten on receipts which should be resolved as it can improve the auto approval rates. New user interface doesn't look appealing to me the old version was still better. The rejection reason template created was of no use as we cannot modify the wordings and if we do the header disappears which should be fixed. Sometimes Appzen does not flag certain expenses such as non itemized receipts where we feel the risk is high as the report can be auto approved with errors. **What problems is AppZen solving and how is that benefiting you?** Expense auditing has become much easier with the help of Appzen. It’s a very user-friendly product, and it already highlights what’s wrong with the report, so we don’t have to manually track daily thresholds—Appzen handles all of that for us. Earlier, when we used to audit in Concur, for foreign-language receipts we had to download the receipts and do the translation in Concur. With Appzen, there’s an inbuilt feature that translates for us; even if it’s not 100% accurate, it still gives us a clear idea of what the wording means. Catching duplicates across multiple users has also become very easy. ### 3. AppZen Delivers Intelligent & Advanced Technologies for Scalable Solutions **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** July 20, 2026 **What do you like best about AppZen?** Appzen is our solution provider for T&E auditing and for inbound document processing of Accounts Payable invoices. Both solutions play an important role in supporting our global corporate growth strategies and help us maintain consistency as we scale. AppZen continues to deliver intelligent solutions in complex processes and highly integrated landscape. **What do you dislike about AppZen?** AppZen’s governance methodology and tools will need to mature as the company continues to grow. They should provide a transparent release strategy that helps control risk for every client as changes are made to the core product. Balancing stability versus improvement remains a challenge, requiring both a shift in mindset and real changes to the system itself. **What problems is AppZen solving and how is that benefiting you?** AppZen has delivered products with both direct and indirect return on investment. Their technology has contributed to cost avoidance, for example by reducing Travel and Expense liability. They have also provided accurate, efficient system support capabilities that help eliminate high-volume basic data entry, giving time back to our teams so they can focus on more complex tasks and improvement initiatives. ### 4. Excellent Customer Success and Major Reduction in Manual Invoice Processing **Rating:** 5.0/5.0 stars **Reviewed by:** Norberto N. | AP MANAGER, Enterprise (> 1000 emp.) **Reviewed Date:** July 15, 2026 **What do you like best about AppZen?** AppZen’s customer success team is excellent and addresses my concerns promptly; thanks to AppZen, we have reduced our manual processes, considering that we receive over 3,000 invoices a day, our autonomous rate is around 80% **What do you dislike about AppZen?** They may sometimes create updates required by other companies that don't always fully benefit our own. **What problems is AppZen solving and how is that benefiting you?** Processing our PO invoices, KPI visualization and invoice management; automatic void of unnecessary information attached to emails. ### 5. User-Friendly Tool; Timely Updates Can Further Improve Customer Satisfaction **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2026 **What do you like best about AppZen?** The tool is very user friendly for auditors **What do you dislike about AppZen?** Changes to models are sometimes not communicated prior, which cause difficulties at the consumer's end. Eg. the format of the report, the structural change causes issues in the power bi tools wherein the reports are linked, thereby causing a disruption. Prior information to such changes would help avoid failures at later stages **What problems is AppZen solving and how is that benefiting you?** it behaves as an auditing tool and helps keep track of the reports which are processed and the current status of it ### 6. AppZen’s Flexible Anomaly Detection Makes Duplicate Identification Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Anish R. | Vice President, Enterprise (> 1000 emp.) **Reviewed Date:** July 16, 2026 **What do you like best about AppZen?** Considering the size of transactions in our organization, it is able to identify anomalies and do a better job than the managers who were previously approving these reports. I also appreciate the flexibility it provides to cater to our organization’s requirements. We are able to identify duplicates which is a great feature **What do you dislike about AppZen?** Nothing comes to mind that I would dislike about Appzen. **What problems is AppZen solving and how is that benefiting you?** Would be great if Appzen is able to identify tampered receipts proactively within the appzen audit workflow ### 7. Saves Auditor Time, but Key Features Come at an Extra Cost **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** July 16, 2026 **What do you like best about AppZen?** Helps take time off our auditors hands, feeing up time for other tasks **What do you dislike about AppZen?** It is not an all-inclusive product. We are constantly being given sales pitches on features that would be beneficial to us, but it costs more money **What problems is AppZen solving and how is that benefiting you?** They are solving for the audits that would otherwise be redundant. Let's have AppZen approve reports that we would automatically approve and do not require review. ### 8. Streamlined T&E Audits, but Receipt Tampering Detection Needs Work **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2026 **What do you like best about AppZen?** The most helpful thing about AppZen is its ready-to-use audit modules for the T&E process. It automates the overall workflow and reduces the need for manual intervention. **What do you dislike about AppZen?** What I dislike about Appzen is that it isn’t capable of identifying tampered or AI-generated receipt bills. **What problems is AppZen solving and how is that benefiting you?** Appzen has resolved our main problem with enforcing policy cap limits, and it has also helped address compliance issues. ### 9. Robust Auditing with AppZen’s Diverse Models and AI Agent **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** July 15, 2026 **What do you like best about AppZen?** I like the variety of audit models that AppZen offers. Combined with the AI Agent, it makes for a robust audit tool that helps identify non-compliances. **What do you dislike about AppZen?** The audit model’s logic changes frequently, and end users aren’t notified when these updates happen. These changes also don’t appear in the release notes. **What problems is AppZen solving and how is that benefiting you?** AppZen has improved the auto approval rate,reducing manual efforts ### 10. Easy Invoice and Report Review Side by Side **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2026 **What do you like best about AppZen?** It is easy to look at the invoices and past reports at the same time **What do you dislike about AppZen?** I feel like we are double checking in AppZen then we have re check on Concur **What problems is AppZen solving and how is that benefiting you?** AppZen keeps are airfare and Hotel under control ### 11. Streamlined T&E Audits with Potential for Better Usability **Rating:** 4.0/5.0 stars **Reviewed by:** Morgan R. | IT Director Finance and Legal **Reviewed Date:** February 16, 2026 **What do you like best about AppZen?** I like that AppZen supports a variety of languages and characters, which is pretty useful. I also appreciate how easy it is to integrate new functionalities, like when we managed to integrate a new language such as Japanese in just four weeks. **What do you dislike about AppZen?** Configurations could be tricky and not so easy to configure, they are not user intuitive. **What problems is AppZen solving and how is that benefiting you?** I use AppZen for T&E audit and invoice processing. It solves fraud detection and OCR issues in invoice processing. ### 12. AI-Powered Expense Auditing That Delivers Peace of Mind **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about AppZen?** Top feature of AppZen that i like is its AI-powered 100% audit coverage for expenses and invoices, it leverages advanced AI to instantly spot fraud, policy violations, and duplicates by cross-referencing against external data sources. **What do you dislike about AppZen?** Cost/Value for Smaller Users need to be decreased **What problems is AppZen solving and how is that benefiting you?** It solves the problems of manual expense and invoice processing, compliance gaps, and hidden fraud within a company's financial operations. Also It benefits businesses by increasing efficiency by up to 80%, guaranteeing a 100% audit of all spend pre-payment, and freeing finance teams for strategic work. ### 13. App zen is really useful **Rating:** 4.5/5.0 stars **Reviewed by:** Dean M. | Country Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2025 **What do you like best about AppZen?** If your volume is high, this kind of automation can save huge amounts of manual time. **What do you dislike about AppZen?** If you have older ERPs, non-standard invoice formats, or systems that don’t expose needed data cleanly, integration can be harder. **What problems is AppZen solving and how is that benefiting you?** AppZen has really helped us tackle the pain of manual expense audits and invoice reviews. Before, our team was spending too much time on low-value tasks like checking receipts, matching POs, and chasing down policy violations after the fact. Now, the AI catches duplicates, out-of-policy spend, and compliance risks upfront. ### 14. AppZen’s AI Delivers Fast, Accurate Approvals **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about AppZen?** I love AppZen’s AI accuracy and clear flag explanations, which speed up approvals and save time. **What do you dislike about AppZen?** A bit of a learning curve for fine-tuning policies and occasional false positives, plus dashboards and custom reports could be more flexible out of the box. **What problems is AppZen solving and how is that benefiting you?** I haven’t used AppZen personally, but from public information it aims to automate invoice and expense auditing to reduce errors, speed approvals, and improve compliance. ### 15. Appzen review **Rating:** 5.0/5.0 stars **Reviewed by:** Aviral G. | Auditor, Enterprise (> 1000 emp.) **Reviewed Date:** July 09, 2025 **What do you like best about AppZen?** Automation of auditing the travel and expense reports. **What do you dislike about AppZen?** User interface doesn't look appealing to me ( personal opinion) **What problems is AppZen solving and how is that benefiting you?** Auto auditing of reports and highlighting the high risk expenses (as per the audit models) ### 16. Appzen - A Trustworthy friend for all the Expense management work **Rating:** 4.0/5.0 stars **Reviewed by:** Gaurav Kumar J. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2024 **What do you like best about AppZen?** The best thing that I really like about the Appzen tool is how accurate it is with all the finance management activities. it also gets integrated with Concur Expense very well which makes it very easy to use for me since I have to use Concur very frequently. **What do you dislike about AppZen?** There aren't a lot of things about Appzen that I dislike but one thing that I do not find very good about this app is its difficulty. There are some features on this app that can take a very long for the user to get their understanding clear about this tool. **What problems is AppZen solving and how is that benefiting you?** There are countless expense reports that I need to audit and Appzen helps me validate them and figure out the fraudlent activities being performed by some scammers. ### 17. AppZen is a very easy tool for expense audits. **Rating:** 4.5/5.0 stars **Reviewed by:** Nicole W. | Accounting Supervisor T&E, Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about AppZen?** There are many things I feel are great about AppZen, this is a program we use everyday and it integrated with Concur with no problems and implementation was painless. I love how it is looking at the receipt level for items out of policy. This is something that would be nearly impossible to do manually unless I increased headcount. I also like that when reviewing reports that did not automatically pass, it takes you right to the problem and highlights it so you do not have to dig for it. AppZen has saved us so much time and we have found many expense report errors that have saved us from mispaying employees. Our account rep is wonderful and is always available for questions and guides us through adding more policy audits when wanted. **What do you dislike about AppZen?** The main thing that I see is that you still need to have Concur open on another screen because comments do not come through to AppZen, so it is possible the employee already addressed why they are out of policy. **What problems is AppZen solving and how is that benefiting you?** We use AppZen for our expense report audits, the main benefit is that it is looking at receipts and amounts and how they line up with our policy. With how busy our work lives are this is taking a large burden and making it simple and painless. We can spend more time refamiliarizing our employees with the policy which in turn makes AppZen even more efficient. ### 18. Great tool and easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Amy N. | Senior Expense, Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2024 **What do you like best about AppZen?** It's so easy to use! Appzen's tools and AI helps us tremendously with cross-checking and cross-referencing against our policies and compliances, and saves us tremendous amount of time. Just having Appzen go through the first round of validation process helps us save time and streamline our processes and workflow. Additionally, their reporting/metric/analysis tool is beyond immeasurable. We can download reports and benchmarks with a click of a mouse and filter as needed - but having that '1-click' function to download reports for all stakeholders has been beyond helpfu. Lastly, our CSM partner and support team helps us with their insight, as they are the subject matter for their tool, we are able to strategically and modify our workflow and benchmark. Absolutely fantastic and happy with Appzen's ease of imlementation and ease of integration. We use Appzen daily. **What do you dislike about AppZen?** I wish Appzen can improve the AI lead time audit. **What problems is AppZen solving and how is that benefiting you?** We have these monthly and yearly thresholds for perk/expenses. Previously, we had to manually keep track of monthly perks and yearly perks, and even one-time exception perks. Since, appzen has the capability to 'track' these expenses for us with their advanced spend function, we have eliminated an entire manual process. Beyond immeasurable, has saved us so much time and basically eliminated human errors. Appzen can also configure organizations based on their 'home' currency vs. their 'spent' currency - this FX tool has eliminated another manual process of converting diems, to say the least. Previously, pulling data was worse than getting 4 simultaneous root canals, with Appzen - we're able to get real-live data, download reports and just simply, present monthly/quarter reports to our peers without much manipulation/filtering. Reporting tools alone - has been a huge time saver. ### 19. So far has been a great experience tool. But, still a lot of improvements needs to be perform first. **Rating:** 3.0/5.0 stars **Reviewed by:** Jeisson L. | SME Data & Digital, Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2023 **What do you like best about AppZen?** AppZen help us partially check those expenses we can't control due to the backlog volume we sometimes have using AI. The accuracy of that its still being review and some enhancements require in order to meet all the requirements our company has **What do you dislike about AppZen?** As a company, we have successfully integrated Appzen in 62 countries globally, following extensive piloting in 3 reference countries to ensure smooth deployment. However, what is still unclear is the cost-benefit balance in relation to user experience improvements. Additionally, how Appzen specifically addresses the intricate requirements of the pharmaceutical industry remains to be seen. Lastly, it's paramount to consider the role of our dedicated support team in ensuring successful utilization and application of Appzen. Acknowledging and rectifying these points will be key in our ongoing journey. **What problems is AppZen solving and how is that benefiting you?** AppZen is helping us to see and control areas we couldn't or weren't capable of, due to the flow volume of ER. The problem now, is to have the time and capacity of analysing those areas, in order to peform and adapt to changes based on the new technology trend. **Official Response from Francesca Cricchio:** > Thank you, Jeisson. It's been a great experience working with you as a valued customer and partner. We welcome continued conversations to help successfully provide solutions tailored to your specific Pharma requirements and showcase further value in the future! ### 20. Highlights opportunities in T&E **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** November 01, 2024 **What do you like best about AppZen?** AI flags high risk items so that auditing T&E reports saves hours when compared to auditing them manually. Expense workbench is very user friendly and easy to navigate. Customer support is also quick to respond to issues. **What do you dislike about AppZen?** As with any AI, the AI is only as good as how it's configured. There are recurring false positives in same categories. This has been brought up to Appzen but developers are slow to make updates. **What problems is AppZen solving and how is that benefiting you?** It is changing the behavior of employees who are not compliant with the company's travel and expense policies. It also highlights areas where we need to update or make changes to the policy. Areas of opportunity for more training are also highlighted. ### 21. Efficient and User-Friendly Expense Audit Processing Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2024 **What do you like best about AppZen?** I’ve been using Appzen for 2+ years now, and I’ve had an excellent experience with it. The software is incredibly user-friendly, making it easy to navigate even for someone who isn’t particularly tech-savvy. The interface is clean and intuitive, which significantly reduces the learning curve. **What do you dislike about AppZen?** I have not yet encountered anything that I dislike but if I had to point something out, I would probably say the the system not does not yet have the ability to multi approve/reject expenses. That would be very time efficient versus having to approve each one individually. I am hoping there is a fix for his in the near future. **What problems is AppZen solving and how is that benefiting you?** None at the moment. Our Account Rep is always reaching out to ensure that our needs are met and is able to resolve any of our questions immediately and within the same call. ### 22. AppZen helped cut our expense review time considerably **Rating:** 4.0/5.0 stars **Reviewed by:** Janice F. | Accounting Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about AppZen?** I dont have to go into each report and check receipts! **What do you dislike about AppZen?** How it flags items that are not necessarily issues. **What problems is AppZen solving and how is that benefiting you?** AppZen checks all of the receipts and makes sure it is the correct date and amount for the expense. It also flags any wording on receipts that might be for an item that is not an approved expense. We did a customize model that helps us catch any cash expenses (internet & phone) that are submitted twice or submitted with the wrong dates. It has really cut our expense review time considerably. ### 23. AppZen Makes Expense Auditing Easy for a New Administrator **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** September 29, 2024 **What do you like best about AppZen?** Being new to the T&E space, AppZen’s rule-based auditing has made my job so much easier. The automated process catches issues quickly, allowing me to focus on more important tasks. Its seamless integration with Concur and easy-to-use interface have been invaluable. Highly recommend for anyone looking to streamline their expense management! **What do you dislike about AppZen?** While the system is powerful and effective, having more options for tailoring rules without needing extra support would be a great improvement. **What problems is AppZen solving and how is that benefiting you?** AppZen solves the problem of manual expense auditing by automatically flagging compliance issues and potential fraud. This saves me time, increases accuracy, and ensures we stay compliant, allowing me to focus on more important tasks. ### 24. AppZen is a gamechanger. **Rating:** 4.0/5.0 stars **Reviewed by:** Helene J. | T&E Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about AppZen?** I like that I can set up audit rules in AppZen for the system to verify thereby minimizing the time I would spend in reviewing a report. I also like how easily the system can flag a duplicate across the platform. **What do you dislike about AppZen?** Sometimes AppZen doesn't flag receipts that do not match the expense line. **What problems is AppZen solving and how is that benefiting you?** AppZen flags high risk expenses and duplicate receipts across the board. The duplicate receipt across the board is huge because the receipt could be under a different user making it impossible for a person to dig up. ### 25. AppZen makes me a hero! **Rating:** 5.0/5.0 stars **Reviewed by:** Gigi G. | Global Travel, Expense and Corporate Card Program, Enterprise (> 1000 emp.) **Reviewed Date:** September 13, 2024 **What do you like best about AppZen?** AppZen allows us to quickly audit employee expenses according to a custom model and they are continually developing new tools to make my job easier and create more value for my company. **What do you dislike about AppZen?** We are a global company and the current model for making adjustments accross all audit models is time consuming and cumbersome but expect this will be improved upon in the near future. **What problems is AppZen solving and how is that benefiting you?** Expense policy enforcement. Identifying out of policy spend. Helps us monitor potential spend concerns. ### 26. AppZen Review (June 2024) **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2024 **What do you like best about AppZen?** Ability to customize thresholds for risk is of value. Viewing dashboard and sorting fields is useful. **What do you dislike about AppZen?** I find it a bit pricey. Not all attributes, fields, comments, etc. in Chrome River can be viewed in an AppZen dashboard. Customer support replies contain tech terms that are a bit confusing for a non-tech user like me. I wish AppZen didn't time out. I am going back and forth between Chrome River and AppZen and would like to keep AppZen open throughout the day. When I am am rejecting a report I would like to be able to go between the "Auditor Reject" window and the line items of the report. I am not able to scroll down the list of line items to reference why I am rejecting a report -- sometimes there is a long list of questions in the Auditor Reject window. I can't remember why I am rejecting without referencing the line item in the report. There is no scroll bar in the report. I have to use my keyboard up/down arrows. **What problems is AppZen solving and how is that benefiting you?** AppZen is confirming reimbursement requests from users are legitimate by referencing credit card usage of those charges with known University credit cards. AppZen is flagging high meal prices, alcohol, and upgraded airline ticket expenses -- all of which help enforce our expense reimbursement policy. ### 27. Spectrum Brands AppZen Review **Rating:** 5.0/5.0 stars **Reviewed by:** David W. | Expense Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about AppZen?** It's easy to set controls and seemless relationship with Concur. I also enjoy the analystics for reporting and suport from AppZen reps. **What do you dislike about AppZen?** Just like any auditing system there's trial and error when it comes to settings the audit rules and controls. **What problems is AppZen solving and how is that benefiting you?** It's picking up on duplicate charges from previous reports and notifying us on high risk transactions that involve reimbursements and personal use of a company card. ### 28. Difficult to Convince Them When Something is Not Working **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 05, 2024 **What do you like best about AppZen?** 90% auto approval. Ease of use. Daily use. **What do you dislike about AppZen?** The 10% not auto approved represents about 1K audits per month we have to review, and they are mostly FPOS. When something doesn't work as designed, it takes a long time for it to be addressed. We've had cases open three years that are finally being worked. Poor communication between Concur and AppZen, requiring the business to get in the middle. Requires frequent follow ups. **What problems is AppZen solving and how is that benefiting you?** 100% of expense reports are audited. Catches cross-report errors / duplicates. ### 29. Greate Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Michael R. | Sr. Financial Systems Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about AppZen?** I like the product and the way it works. It' easy to user and does everything we expect it to do. I also enjoy the customer service they offer. **What do you dislike about AppZen?** Sometimes my customer support tickets don't always get fully answered and completed. **What problems is AppZen solving and how is that benefiting you?** It's allowing our Accounts Payable staff to not have to audit expense reports manually. ### 30. AppZen has helped me to identify duplicate payments when auditing expense reports. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about AppZen?** AppZen is User friendly and assists with auditing expense reports. **What do you dislike about AppZen?** I wish that AppZen had a feature that you could email the user regarding their expense report without sending the expense report back to the user. **What problems is AppZen solving and how is that benefiting you?** AppZen assists me with auditing expense reports and saves time overall with auditing. ### 31. First class AI product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** January 15, 2024 **What do you like best about AppZen?** App Zen's expense audit software takes expense report auditing to a new level of accuracy and completeness. The best part is that the software automates review of the vast majority of expense reports leaving only a small fraction to be reviewed by a human and most of those reviews can be done quickly. The software is easy to use and implementation doesn't take long. **What do you dislike about AppZen?** App Zen does have a complex and sophisitcated AI engine. As such, some of the behind the scenes configuration can be a bit tricky to work through to get a specific desired result. That being said, there are many modules that have a "plug and play" type of solution that are easy to utilize. **What problems is AppZen solving and how is that benefiting you?** App Zen helps to address auditing of employee expense reports with technology and the benefit is fewer hours spent by employees working through review of expense reports. ### 32. Very short implementation time **Rating:** 5.0/5.0 stars **Reviewed by:** REMIGIUSZ K. | Global Process Owner, Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about AppZen?** easiness of implementation, instatnt benefits **What do you dislike about AppZen?** reporting could be configruable / allowing to dump data to Power BI **What problems is AppZen solving and how is that benefiting you?** audting all expenses witohout increasing head count ### 33. AppZen suite **Rating:** 5.0/5.0 stars **Reviewed by:** Venkat M. | Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2024 **What do you like best about AppZen?** AppZen helps to dramatically reduce the auditors time in auditing expense reports. The customer support response is best and the reported incidents/issues are resolved promptly. This application is very well integrated with our ERP Expense module. **What do you dislike about AppZen?** The reporting feature is limited and we will have to create tickets/incidents to create/run custom reports **What problems is AppZen solving and how is that benefiting you?** AppZen is helpful in auditing all expense reports for business policy compliance and reduces number of man hours for the auditors for audit and review. ### 34. Powerful tool - Extensive learning curve **Rating:** 4.5/5.0 stars **Reviewed by:** Ovidiu George I. | Expense and Travel Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2024 **What do you like best about AppZen?** Audit rules, Custom models, Out-of-the-box models, extremely powerful tool. **What do you dislike about AppZen?** Lack of mass-upload configuration for the most important audit models. Current options for csv import of settings not working as expected. Complex to understand and implement, needs an extended learning period. Support is responsive but not always explicit. Feature proposals are almost never taken into consideration. **What problems is AppZen solving and how is that benefiting you?** Reduction in manual processing. Detection of non-compliance which would otherwise be impossible to detect by manual reviews. ### 35. Best AI Audit Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2024 **What do you like best about AppZen?** Simple and easy to use while achieving the compliance goals **What do you dislike about AppZen?** Limited ERP integration. Also, there are room for improvment to connect with different TMC. Lastly, customer support could be improved **What problems is AppZen solving and how is that benefiting you?** Flagging high risk expense reports in the most efficient way ### 36. Accurate invoice scanning partner **Rating:** 5.0/5.0 stars **Reviewed by:** Bhaskara N. | business process associate, Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2024 **What do you like best about AppZen?** Very quick, more accuracy, easiest platform, low in cost **What do you dislike about AppZen?** We won't get any auto generated email if the sent invoices are not in supporting format **What problems is AppZen solving and how is that benefiting you?** Quickly scanning ### 37. Excellent expense audit tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** February 09, 2024 **What do you like best about AppZen?** Ability to target audit at expenses that need our attention. Easy to adapt to changing needs. **What do you dislike about AppZen?** Nothing really, it's a valuable tool for us. **What problems is AppZen solving and how is that benefiting you?** Using Appzen to target our expense Audit hasn't reduced the number of expenses audited, but has ensure that we audit the expenses we need to audit, rather than a random percentage of them. ### 38. Lightens our workload **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 05, 2024 **What do you like best about AppZen?** 1. Catches duplicates 2. Keeps track of annual, monthly and onetime only stipends 3. Catches fraud 4. Allows more reports to be auto approved accurately. **What do you dislike about AppZen?** Sometimes expense reports get stuck in the AI audit, would be nice if it sent out a message to let us know that a report has not moved through as it should. **What problems is AppZen solving and how is that benefiting you?** AppZen is auditing reports with great accuracy which enables more reports to be auto approved for reimbursement. Our team can then focus on other areas of Travel and Expense. ### 39. Appzen is truly a wonderful tool when it comes to expense audit. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2024 **What do you like best about AppZen?** Duplicate expense check, with in report, across the reports and across the systems (T&E and AP) **What do you dislike about AppZen?** There are no dislikes, but would be more intrested in to see the feature of excluding an expense line and approving the rest. **What problems is AppZen solving and how is that benefiting you?** Like i mentioned previously the duplicate audit check is a wonderful option, we dont have to do manual check to find it ### 40. AppZen is our companion that sees what human eye can't **Rating:** 4.0/5.0 stars **Reviewed by:** Sergio Eduardo C. | Team Leader, Enterprise (> 1000 emp.) **Reviewed Date:** January 05, 2023 **What do you like best about AppZen?** It really helps with the detection of Duplicate expenses within the same report and across reports, which are really difficult for auditors to discover. Expenses above thresholds are also detected quite easily. We need to dedicate much less time for reviewing Expense Reports as the review is done by AI, based on the set criteria.Before AppZen implementation, we were checking the whole expense report to see if we "catched" anything but with this tool, we are now auditing what we really have to audit, while the rest is done by the AI. **What do you dislike about AppZen?** The integration with Expense Report submission tools could be better, we are currently unable to see Comments fields, only Business Purpose fields. A topic to be improved. Data & Analytics are complicated to get as far as I know (not my area of expertise). There are KPIs that we don't have overview on anymore since AppZen was implemented. Another topic to be improved. OCR works fine in majority of cases but from time to time we see gltches (eg: it detects as a duplicate tickets that are completely different and contain different data), but it's really something unusual **What problems is AppZen solving and how is that benefiting you?** Amount of time required for reviewing expense report decreased. Personnel dedicated to low added-value tasks has decreased. We rarely have now backlog and we are checking what we really need to check thanks to AppZen. It really helps catching duplicate claims. We have now overview on any usage of corporate card reported as "Personal Expense" to ensure all balances are settled and no unreconciled/overdue balances. ### 41. Great time savings on audit of expenses **Rating:** 4.0/5.0 stars **Reviewed by:** Patricia P. | Travel & Expense Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2023 **What do you like best about AppZen?** It does save a huge amount of time on audit, although it is important to make sure that the configuration is right and do regular checks to see if the configuration needs adjustments. **What do you dislike about AppZen?** Appzen is more developed for integrations with Concur than with other expense systems and it is lacking some functionality for clients using other expense systems or ERP's (in my case we use Workday). We have also a number of exceptions due to integration issues which have not been resolved in the last 6 months. **What problems is AppZen solving and how is that benefiting you?** We use our auditor's time efficiently because they look only at the high-risk lines. Everything else is auto-approved by Appzen. ### 42. Appzen is helping us in an efficient way on the T&E audit with personalized audit rule implement. **Rating:** 5.0/5.0 stars **Reviewed by:** Yolanda Z. | Global Finance Share Service Center - Intercompany and GL Supervisor, Enterprise (> 1000 emp.) **Reviewed Date:** January 08, 2023 **What do you like best about AppZen?** Appzen has the functionality to implement the audit rule per your company's travel policy and to follow this rule to identify the risk level so as to determine the audit way of working **What do you dislike about AppZen?** Could the UI be improved to be more friendly? **What problems is AppZen solving and how is that benefiting you?** It helps us identify the risk level of the claimed items, and we can focus on the high-risk things purposely to make the audit job more efficient ### 43. AppZen is a perfect supplemental expense review tool for Concur. **Rating:** 5.0/5.0 stars **Reviewed by:** Jason M. | AP Accounting/Finance Ops Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2022 **What do you like best about AppZen?** AppZen is most helpful in flagging errors where we customize and create travel expense rules that the system follows. It also helps in flagging different levels of risk of the expense item. High, Mid, and Low. **What do you dislike about AppZen?** There are times where AppZen would flag errors due to the reimb receipt copy being blurry, or having a different date format. Reimbursement for meal expenses is flagged because the tip and total on the final copy are handwritten thus not matching the amt requesting for reimb. **What problems is AppZen solving and how is that benefiting you?** AppZen if solving the problems of spotting employees that are not following travel guidelines, such as going over team event budget limits, submitting duplicate reimb of expenses, submitting charges passed our 90-day deadline to submit, employees not attaching itemized receipts, employees attaching receipt that do not conform. employees submitting expenses for reimb, passed the amount allowable amount. ### 44. Very good to help you process your expenses **Rating:** 4.0/5.0 stars **Reviewed by:** Karla R. | Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2023 **What do you like best about AppZen?** The amount of workload its saving us when processing expenses. **What do you dislike about AppZen?** the integration issues that we are experiencing are not easy and up until now no solution to the root problem has been found. **What problems is AppZen solving and how is that benefiting you?** its helping us go review the expenses we receive so its great at getting the volume down, ### 45. Best of AI with AppZen! **Rating:** 5.0/5.0 stars **Reviewed by:** Aamir K. | Senior Finance Associate, Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2023 **What do you like best about AppZen?** The AI technology within AppZen ensures that the expenses are audited thoroughly and risks are flagged appropriately. **What do you dislike about AppZen?** AppZen can further improve on data integration between cloud platforms. **What problems is AppZen solving and how is that benefiting you?** AppZen ensures 100% audit of business expenses with the ease of automation. ### 46. Brilliant Virtual Assistant **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2021 **What do you like best about AppZen?** AppZen is user-friendly, I can easily attach receipts there. No additional training is required to start using AppZen, even if it's your first time. The system does rapid circulation of the receipts due to the AI it is based on. Great finance management software. A great feature AppZen has is the function of detecting even slight mistakes in regards to the receipts, or, in case there was a duplication of the same receipt in the system, AppZen finds it and notifies you about it. It helps me save time and effort. When I face trouble I immediately contact the support team and they rush to help me. AppZen helps you reduce expenditures, in all industries. **What do you dislike about AppZen?** I wish Appzen had a more advanced inbuilt reporting function. At the end of each month, I need the data for the whole month to prepare a thorough report for my supervisor to present at the meeting. Simply, focusing on budget management, I need to see clearly which expenditures have been approved or rejected. This still is not a big deal as I keep a separate spreadsheet for the budget of a project to keep the track of it. Hopefully, shortly this could be integrated within Appzen. **Recommendations to others considering AppZen:** Definitely go for it. **What problems is AppZen solving and how is that benefiting you?** My colleagues were to travel to Saudi Arabia for an entrepreneurship-related global conference. It happened so that they chose a costly airfare and instead fly on a cheaper one, asking for a refund from the airline for the expensive ticket they didn't fly with. Another example was that our department liked to invite their friends for a free lunch, the department budget would cover all the costs. Or, they decided to give gift cards to the teams, but the teams did not actually get those gift cards, they used the cards for themselves. AppZen lets you make a full audit of the expense reports and save millions on fake or fraudulent expense reports. ### 47. Saves tons of time and resourced. **Rating:** 5.0/5.0 stars **Reviewed by:** Martin P. | T&E Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2022 **What do you like best about AppZen?** 100% audit. Great integration with Concur thru API, many differnet models wich can be adjusted as per the company needs. High confidence in major markets, good confidence in smaller markates. Receipt translation, customization of rejection messages, great reporting capabilities and fast customer service support. **What do you dislike about AppZen?** some of the audit models dont provide enough details. example: anti bribery and fraud audit model does not say which databases it's connected to. shows duplicate with deleted expense reports. **Recommendations to others considering AppZen:** increases productivity, removes manual work, increases compliance, great reporting capabilities. speeds up processing of the expenses. **What problems is AppZen solving and how is that benefiting you?** 100% audit review, removing repetitive tasks and manual work. increase of compliance and good customization. speeds up processing of expense reports which are medium or low risk. ### 48. Increased Efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Liveth R. | Sr Global Expense Business Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2022 **What do you like best about AppZen?** I really like that our auditors can focus on specific entries that are high risk and do not need to spend time on a large portion of expenses **What do you dislike about AppZen?** I don't like that we cannot send back specific expenses, instead we are required to send back the entire report. In addition, the comments field does not accept certain characters such as "&" **What problems is AppZen solving and how is that benefiting you?** Because auditors are able to focus on just high risk categories, our team is able to focus on other projects ### 49. Best Audit Tool for your expenses **Rating:** 5.0/5.0 stars **Reviewed by:** Elisabeth J. | Supervisor, Global Travel, Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2022 **What do you like best about AppZen?** The speed. Appzen through AI is able to review epxense reports in a matter of minutes. Our reports neve sat in queue for more than an hour. Comments can be pre-programmed so they are easy to understand by the traveler. It helped our compliance 100%. **What do you dislike about AppZen?** Our setting - we should have taken AppZen's advice and only manually the top offenders. Instead, our team decided to audit too many small items and we were a bit overwhelmed on days when we had to extract for payment. **Recommendations to others considering AppZen:** It is a great tool to audit expenses before they are paid out to the employee. It can be used to educate by letting employees know that the company is watching for proper receipts, non-reimbursable items and compliance to policy. You will see a drop in card abuse because employees do not like getting flagged and put on a report. Great reporting capability as well. **What problems is AppZen solving and how is that benefiting you?** Increased compliance is the biggest achievement for auditing prior to payment. Receipt compliance & use of correct expense types were monitored but also other comments were helpful - those that notified our travelers of our travel policy - i.e. no luxury cars, no fuel pre-purchase, etc. ### 50. Internal auditing simplified. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2022 **What do you like best about AppZen?** AppZen is extremely helpful in keeping our employee expense reports compliant with our internal policies. **What do you dislike about AppZen?** The window for employees to respond to "requests for more information" emails is short. The link should stay active for longer than 72 hours. **What problems is AppZen solving and how is that benefiting you?** It enables our company to become proactive with our internal audits. We did not have an effective review process before AppZen. ## AppZen Discussions - [What does AppZen do?](https://www.g2.com/discussions/what-does-appzen-do) - 1 comment - [View AppZen pricing details and edition comparison](https://www.g2.com/products/appzen-appzen/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+12%3A33%3A56+-0500&secure%5Bsession_id%5D=9f1416b0-3af4-477e-b94f-b1468fe5682d&secure%5Btoken%5D=c8efa26f143c36f6e5dcc88355163a340c9641c179ac62740dd708a29ba186b7&format=llm_user) ## AppZen Integrations - [Coupa](https://www.g2.com/products/coupa-software-coupa/reviews) - [Emburse](https://www.g2.com/products/emburse-emburse/reviews) - [Expensify](https://www.g2.com/products/expensify/reviews) - [Jaggaer](https://www.g2.com/products/jaggaer/reviews) - [Microsoft Dynamics 365 Business Central](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews) - [Oracle E-Business Suite](https://www.g2.com/products/oracle-e-business-suite/reviews) - [Oracle Fusion SCM Analytics](https://www.g2.com/products/oracle-fusion-scm-analytics/reviews) - [Oracle JD Edwards EnterpriseOne](https://www.g2.com/products/oracle-jd-edwards-enterpriseone/reviews) - [Oracle Netsuite Analytics](https://www.g2.com/products/oracle-netsuite-analytics/reviews) - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) - [SAP ECC](https://www.g2.com/products/sap-ecc/reviews) - [Workday](https://www.g2.com/products/workday-workday/reviews) ## AppZen Features **Expense Reports** - Bank / Credit Card Integration - Smart Categorization **Setup** - Data - Approvals - Alignment **Data Management** - Consolidation - Classification - External Sources **Invoice Management** - Capture - Repository **Audit** - Automation - Risk - Compliance - Globalization **Agentic AI - Accounts Payable (AP) and Spend Analysis** - Decision Making **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Agentic AI - Expense Management** - Autonomous Task Execution - Cross-system Integration **Performance** - KPIs - Benchmarks **Analytics** - Benchmarking - KPIs - Compliance - Errors **Invoice Processing** - Matching - Payments - Workflows - Tax Compliance **Analytics** - Behavior Analysis - Risk Analysis - Optimization **Analytics** - Due Dates - KPIs **Recovery** - Historical payments **Agentic AI - Financial Audit** - Proactive Assistance **Integration** - Accounting - ERP **AP Data Processing** - Workflows - Transparency - Controls **Reporting** - Real time - Multiple Views - Export **Generative AI - Expense Management** - Image-to-Text - Text Generation - Text Summarization **Platform** - Embedded AI / Machine Learning - Complex Approval Workflow **Fraud & Risk Management** - Notifications **Agentic AI - Spend Management** - Proactive Assistance **Administration** - Business Tool Integration - Workflow - Policy Compliance Management - User, Role, and Access Management **Platform** - Reporting - APIs / Integration - Internationalization - Performance and Reliability - Mobile User Support **Risk** - Analysis - Identification - Scoring **Recovery** - Reporting **Audit** - Filters - Duplicates **Fraud** - Vendor Checks - Data Generation - Monitoring **Agentic AI - AP Automation** - Autonomous Task Execution - Proactive Assistance - Decision Making ## Top AppZen Alternatives - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) - 4.0/5.0 (7,012 reviews) - [Stampli](https://www.g2.com/products/stampli/reviews) - 4.6/5.0 (1,954 reviews) - [Coupa](https://www.g2.com/products/coupa-software-coupa/reviews) - 4.2/5.0 (555 reviews)