# AppFolio Reviews **Vendor:** AppFolio **Category:** [Property Management Software](https://www.g2.com/categories/property-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,032 ## About AppFolio Run your entire portfolio on one powerful platform. AppFolio’s intuitive and user-friendly experience gives your property management team the tools they need to provide excellent service to residents and owners. Whether you manage multifamily apartment complexes, single-family homes, or community associations, our software has everything you need to streamline and grow your business. AppFolio is a comprehensive, cloud-based property management software built to streamline and automate the key processes that keep your business thriving - from accounting to marketing & leasing to maintenance. Whether at the office or out in the field, your team always has access to the same data and reports so you can take control of your business and turn insights into action in minutes. And with the ever growing AppFolio Stack™ integration marketplace, you can connect your favorite property management solutions to AppFolio to boost your team’s productivity and run your business from a single system of record. ## AppFolio Pros & Cons **What users like:** - Users find AppFolio's **ease of use** impressive, enhancing efficiency with its intuitive interface and helpful features. (364 reviews) - Users praise the **user-friendly interface** of AppFolio, making navigation and day-to-day tasks simple and efficient. (142 reviews) - Users appreciate the **comprehensive and user-friendly features** of AppFolio, benefiting from seamless communication and management. (122 reviews) - Users appreciate the **seamless property management features** of AppFolio, enhancing communication and operational efficiency. (118 reviews) - Users value the **top-notch customer support** of AppFolio, appreciating prompt assistance and constant feature updates. (110 reviews) - Efficiency (94 reviews) - Intuitive (92 reviews) - Centralization (78 reviews) - Time-Saving (78 reviews) - Continuous Improvement (73 reviews) **What users dislike:** - Users are disappointed by the **missing features** like modification options and lack of integration for scheduling and communication. (145 reviews) - Users often face **poor customer support** , with complicated diagnostics and frustrating experiences when needing assistance. (61 reviews) - Users find the **inadequate reporting** capabilities of AppFolio frustrating, lacking essential reports for effective property management. (39 reviews) - Users find **limited customization** in AppFolio, expressing a desire for more flexible options in various features. (39 reviews) - Users find **poor reporting** capabilities in AppFolio, struggling with rent roll and delinquency report generation. (33 reviews) - Users express frustration with **limited functionality** , notably the inability to push custom data fields effectively. (32 reviews) - Reporting Issues (29 reviews) - Lease Management (27 reviews) - Accounting Issues (26 reviews) - Users note the **poor communication features** of AppFolio, which can lead to confusion and inefficiencies in messaging. (26 reviews) ## AppFolio Reviews ### 1. Great Features and Updates, but Pricey Upgrades for Small Operators **Rating:** 5.0/5.0 stars **Reviewed by:** Todd L. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about AppFolio?** Multiple useful features and constant updates and improvements. **What do you dislike about AppFolio?** Some feature upgrades can be expensive for small operators, **What problems is AppFolio solving and how is that benefiting you?** Great accounting features for small HOAs ### 2. Easy to Use and Train, but New Screening Process Is a Drawback **Rating:** 5.0/5.0 stars **Reviewed by:** Mike C. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about AppFolio?** It is very easy to use and to train with **What do you dislike about AppFolio?** The new screening process does not allow to hold the fee **What problems is AppFolio solving and how is that benefiting you?** leasing issues ### 3. Great Management Hub, Needs More Maintenance Features **Rating:** 5.0/5.0 stars **Reviewed by:** Eliana S. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2025 **What do you like best about AppFolio?** I like that its essentially a hub for all management needs **What do you dislike about AppFolio?** AppFolio can move towards more maintenance focus **What problems is AppFolio solving and how is that benefiting you?** Easier tracking of repairs performed. ### 4. Invaluable Tool for Our Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2024 **What do you like best about AppFolio?** We have been using AppFolio for our property management needs for over 7 years, and it has been an invaluable tool for our team. The platform is incredibly user-friendly, making it easy for both seasoned staff and new hires to navigate. Their extensive library of training videos has been especially helpful for onboarding, ensuring our team quickly gets up to speed. What truly sets AppFolio apart is their commitment to continuous improvement. They are always building upon their services and rolling out new integrations that have significantly enhanced our operations. These updates have streamlined our processes and allowed us to provide better service to our clients and tenants. We highly recommend AppFolio to any property management company looking for a reliable, forward-thinking software solution. It has been a great asset to our company, and we look forward to seeing how they continue to innovate! **What do you dislike about AppFolio?** Our primary complaint, that we receive from users, is the payment fees for online payments through portals. We understand the industry and the need but its still a frustration point for our tenants and residents. **What problems is AppFolio solving and how is that benefiting you?** Communication! It allows us to communicate with all parties through one platform. All our client, tenant, vendor, resident and Board communication can be done through AppFolio, stored, and kept for records. It's easy to manage maintenance requests and ongoing projects that require multiple team member involvement. ### 5. Great product and service. **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony H. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2025 **What do you like best about AppFolio?** It has all the tools you could possibly need for managing, accounting, providing reports and making notes on accounts. They can provide insurance for tenants even through Guardfolio. It's user friendly and the AI support is really good. Just a great product. 10/10. **What do you dislike about AppFolio?** I only had one time when the software wasn't performing correctly, and that's when I had to transfer a tenant, and the website wouldn't let me for some reason. So just some random quirks here and there, but very rarely. It's also hard to transfer information from one account to another if you need to switch project managers. **What problems is AppFolio solving and how is that benefiting you?** It has all the information you need through reports, tenant profiles and accounting. ### 6. I don't know what I would do without Appfolio **Rating:** 5.0/5.0 stars **Reviewed by:** DIane M. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2025 **What do you like best about AppFolio?** The accounting features are so easy to use. **What do you dislike about AppFolio?** Some times there are not enough considerations for COMMERCIAL platform **What problems is AppFolio solving and how is that benefiting you?** Data collection and reporting ### 7. Continually growing **Rating:** 4.5/5.0 stars **Reviewed by:** Beth H. | Director of Property Management, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about AppFolio?** AppFolio has a great Help & Training element where you can find specific step-by-step instructions for many procedures. They are continually updating these instructions and adding more, some with videos. What I like most about AF is the fact that they are always improving and adding usable features. **What do you dislike about AppFolio?** The main factor which lowers my likliness of recommending AF is the fact that fees are now being imposed on owners and residents for making payments on line. This has created frustration with owners/residents and added work to our employees as many people are reverting back to mailing payments to our office. **What problems is AppFolio solving and how is that benefiting you?** AF PM runs our background checks, eviction searches, and credit reports at one time and stores them in one location for ease of both running and organizing the reports. This saves time, as well as keeps all files identical. ### 8. Great Online Features, accounting has cliches **Rating:** 4.0/5.0 stars **Reviewed by:** leslie o. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2025 **What do you like best about AppFolio?** tenants ability to apply online, pay online etc **What do you dislike about AppFolio?** issues in accounting and difficulty understanding accounting issues **What problems is AppFolio solving and how is that benefiting you?** Streaming online features for tenants ### 9. I love the ease and flexibility of Appfolio. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about AppFolio?** The Smart Billing feature has been so helpful to us. We used to have to enter all of the bills manually. We have 750+ single family properties, so you can imagine the time it took to enter all of the bills. One vendor will send us 50+ invoices at a time and it would cause us to get really behind. I am the Billing Specialist for our company so that is why this is so important to me. **What do you dislike about AppFolio?** As much as we love the Smart Billing feature, it is not without fault. We would really like a function where it can warn you if there is already a bill attached to the work order before actually submitting the bill. We have to double check every work order before submitting the bill, which just takes extra time. **What problems is AppFolio solving and how is that benefiting you?** Appfolio is helping to bridge the gap between vendors and our maintenance team. Because we use third party vendors for everything, it can get very confusing and there can be a lot of miscommunication. Thanks to AF (what my team and I call Appfolio), it is so much easier to communicate with our vendors and ensure everyone is on the same page. This is HUGE. **Official Response from Sammi Beach:** > We're thrilled to hear that you're finding the Smart Billing feature helpful for managing your 750+ single family properties. It's great to hear that it's saving you time and streamlining your billing process. ### 10. Appfolio for property management :) **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2025 **What do you like best about AppFolio?** I like that in Appfolio (AF) all of our owner, tenant, vendor, and even prospect information is in one safe place. I like the linear nature of the program for accounting and legal purposes and I enjoy the user freindly interface. The team at AF offers amazing customer support and their online self help is incredibly detailed, I use it regularly for refreshers and even for the tasks I don't do often just as a reminder. The team at AF is great at walking new businesses through set up and making sure the transition is seemless so you're off to the best start possible, it is easy to get in your own way with this type of integration so it's best to let the professionals guide the process. **What do you dislike about AppFolio?** The program is VERY robust and comes with a steep learning curve, I don't mean that to be intimidating but it should be noted that it isn't something you just download and take off running with... **What problems is AppFolio solving and how is that benefiting you?** Appfolio has rolled out some new products of late that we're really enjoying, the realm x for sure and the new stack partners have been particularly useful. ### 11. Versatile for Work Orders and Accounting, But Lacks Mobile Home Park Features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about AppFolio?** I appreciate how it offers a wide range of features for handling work orders, maintenance tasks, and accounting. Its versatility in managing these different aspects makes it quite useful. **What do you dislike about AppFolio?** It lacks features specifically designed for mobile home parks. **What problems is AppFolio solving and how is that benefiting you?** Most of the issues are currently being addressed, so we plan to upgrade in order to gain more power. ### 12. User-Friendly and Easy to Train, No Dislikes **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about AppFolio?** The software is straightforward to use and simple to train, featuring a user interface that is exceptionally friendly. **What do you dislike about AppFolio?** Our experience with Appfolio has been very positive. We have not encountered any problems while using the software. **What problems is AppFolio solving and how is that benefiting you?** Appfolio assists us with our daily management tasks and integrates advanced AI features that contribute to improved outcomes for our buildings. ### 13. Greatest Solution to all Property Management **Rating:** 5.0/5.0 stars **Reviewed by:** Christina P. | Property manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2025 **What do you like best about AppFolio?** The consistency and reliability of AppFolio have saved me countless hours and helped me manage properties more efficiently. I highly recommend it to any property management professional looking for a robust, easy-to-use solution. **What do you dislike about AppFolio?** Having to wait for customer service agent to get back with you in the need of assistance. **What problems is AppFolio solving and how is that benefiting you?** Accounting ### 14. Great for Corporate Accounting, But Slow Support Response **Rating:** 4.0/5.0 stars **Reviewed by:** Debbie P. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about AppFolio?** Corporate Accounting is great and maintenance **What do you dislike about AppFolio?** Waiting on a return support call back for days **What problems is AppFolio solving and how is that benefiting you?** Support, e-payments to owners ### 15. Great for Automation and Team Visibility, but AI Responses Need Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about AppFolio?** Automation. Also, Appfolio has made it possible for everyone at our office to see what others are doing. Communication with tenants and owners and all history relating to the property in one clear place. **What do you dislike about AppFolio?** The AI responses are sometimes incorrect information that is outdated. But mostly helpful. **What problems is AppFolio solving and how is that benefiting you?** Time Management, communication, accounting.... it helps in every department. ### 16. No Strong Feelings About the Product **Rating:** 4.0/5.0 stars **Reviewed by:** Denise W. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about AppFolio?** This awesome conference and the ease of use **What do you dislike about AppFolio?** The lack of accounting sessions at the confernce **What problems is AppFolio solving and how is that benefiting you?** Accounting functions ### 17. Innovative and always updating **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2025 **What do you like best about AppFolio?** Appfolio is an easy product to use. It is able to be navigated easily and most of the time it does everything you need it to do. **What do you dislike about AppFolio?** You can not simply send a lease to the owner or resident without downloading it first. There should be other ways to implement the owner forms to send more than one property on a Schedule A document, versus having to send them one by one, or having to send them in Docusign. We should be able to choose DURING the move-out process where the deposit should apply to. **What problems is AppFolio solving and how is that benefiting you?** It makes our day to day tasks less challenging ### 18. Great UI and Support, But Lacks Customization for Manufactured Housing **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about AppFolio?** Clean and easy to use UI. Good customer Support **What do you dislike about AppFolio?** Needs more customization especially for manufactured housing communities **What problems is AppFolio solving and how is that benefiting you?** AppFolios helps the tenants find their account balance and submit work orders much easier. They are able to easily make payments and submit documents through their portal. Also the lease creation and communication features have been very helpful. ### 19. Successful Appfolio Experience!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about AppFolio?** I enjoy the user friendly process and the integration with AI. I also enjoy the customer service experience. **What do you dislike about AppFolio?** I don't have any specific dislikes at the present time **What problems is AppFolio solving and how is that benefiting you?** Appfolio is helping with ease of workflow, efficiency of payments and integration of processes. It also create a platform where we can connect easily with our clients. ### 20. An excellent property managment platform that is constantly improving **Rating:** 4.5/5.0 stars **Reviewed by:** William Z. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2024 **What do you like best about AppFolio?** Appfolio streamlines core processes in one platform, handling payments and providing excellent reporting. For larger companies, I recommend Plus or Max, as they offer crucial data access, though at a higher cost. Appfolio frequently updates with valuable features. If it can’t do something now, check back in a few months—chances are, it will. It’s improved significantly over the 7 years I’ve been a customer. **What do you dislike about AppFolio?** We used Core for a while, and its limitations became more apparent over time. After switching to Max, I have fewer complaints. My main frustration is the promises of future improvements—I’d like them sooner. Basic task management is available, but it would be great if they expanded on it. **What problems is AppFolio solving and how is that benefiting you?** They handle payments and work orders excellently. Those are the main interaction points with tenants and Appfolio makes that much easier. ### 21. Great Communication Features, but Issues with Resident Text Unsubscribes **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2025 **What do you like best about AppFolio?** I really like the new suggested responses on AppFolio and that fact that it shows every communication made through AppFolio with vendors and residents **What do you dislike about AppFolio?** I do not like that residents unsubscribe to text messages as it is our main form of communication **What problems is AppFolio solving and how is that benefiting you?** I don't understand that question. To try to answer AppFolio keeps great records ### 22. Easy to Use and Effective, but Needs Better Mass Communication Features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2025 **What do you like best about AppFolio?** How easy it is to use, and how well it works with our needs. **What do you dislike about AppFolio?** I think it can get stronger in mass communications. **What problems is AppFolio solving and how is that benefiting you?** It has been great for our maintenance teams, and it has been really helpful in reporting. My role is to report information, and I spend a lot of time in AppFolio reporting. ### 23. Great Flexibility - AI technology built in integration **Rating:** 4.5/5.0 stars **Reviewed by:** Jerry B. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about AppFolio?** flexibility - customized workflows,AI technology **What do you dislike about AppFolio?** timeline to integrate with partners (ie. stack integration) **What problems is AppFolio solving and how is that benefiting you?** enhancing the resident experience ### 24. Easy to manage and easy to learn **Rating:** 5.0/5.0 stars **Reviewed by:** Roberto A. | Property Management Analyst / Maintenance Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2025 **What do you like best about AppFolio?** Well integrated maintenance and accounting functions **What do you dislike about AppFolio?** Batch processing of bills because there is no feature where you can input adjustments. Also in bills creation there is no feature to charge tenant per item in a single work order **What problems is AppFolio solving and how is that benefiting you?** Ease in navigating maintenance and accounting ### 25. Professional, All Inclusive, great working with Appfolio **Rating:** 5.0/5.0 stars **Reviewed by:** Edwin M. | Property manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2025 **What do you like best about AppFolio?** Being able to be all inclusive. As a property manager, I can do everything from posting ads, leasing, move outs, etc. thank you Appfolio! **What do you dislike about AppFolio?** Appfolio can be at times tedious, not practical at times. Minimal though, nothing major. **What problems is AppFolio solving and how is that benefiting you?** Everything from posting to move outs. ### 26. User Friendly Property Mangement **Rating:** 4.5/5.0 stars **Reviewed by:** Angie G. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2024 **What do you like best about AppFolio?** I like the organization and flow Appfolio provides. Most every feature is customizable to fit each employees main taks, job, and needs. I enjoy having the speci **What do you dislike about AppFolio?** The only complaints I have is there is not an option to "reinstate or move a tenant back in" when a user accidenly moves the wrong person out. The other is that we do not have the option to add two late fees automatically. I can set up accounts to receive the one late fee after the 5th of the month, but I do not have the option to set up a 2nd late fee for tenants that have still not paid rent by the 20th of the month. I have to go in each past due tenants account and manually add the 2nd stage late fee. **What problems is AppFolio solving and how is that benefiting you?** They have made the move-in flow much smoother over the last few years. They are always adding or upgrading features. ### 27. AppFolio - Comprehensive and Intuitive **Rating:** 4.5/5.0 stars **Reviewed by:** Dani . | Commercial Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2024 **What do you like best about AppFolio?** As a property manager professional with over a decade of experience, I have had the pleasure of engaging with several different management software companies. AppFolio is intuitive, robust, and easy to use. The layout itself reduces the complexity during training and there are several pathways to identify critical information quickly. What I love most are the software updates coupled with overviews. AppFolio gives plenty of notice prior to updates occurring, then backs up their software with reliable and ready support whenever needed. Support is an intrinsic value that is absolutely priceless! **What do you dislike about AppFolio?** The dashboard is not customizable so that I can make it fit my needs. Gross -ups for reconciliations are not itemized, but lumped in together. My company prefers to be as transparent as possible with clients. A recent update has caused a change in the way Work Orders are searched and a bit of related convenance has been lost, creating a need to re-filtered after each work order is coded for billing. (Not a problem on a small scale, but when there are 20 - 50 WOs needing to be closed, the saved key-strokes equate to saved time.) **What problems is AppFolio solving and how is that benefiting you?** Property costs estimates based on the budget is a huge help! My company used several systems prior to consolidating with AppFolio. ### 28. Comprehensive and Reliable Property Management Solution for Growing Portfolios **Rating:** 4.5/5.0 stars **Reviewed by:** Derek-Lee F. | Rental Housing Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2024 **What do you like best about AppFolio?** User-Friendly and Intuitive: Both our team and tenants find the software very easy to navigate. AppFolio’s interface—whether on the app or web—is straightforward, reliable, and largely error-free. This has saved us significant time in training and daily operations. Efficient Billing and Accounting: Billing is seamless, and the integrated accounting features have simplified our processes significantly. The platform handles complex portfolios with ease, ensuring we have a clear view of our financials. Valuable Training Resources: AppFolio offers excellent training modules, including live training, which has been especially helpful for onboarding new team members and refreshing our knowledge. Proactive Development and User Feedback: It’s clear that AppFolio listens to its users. They actively gather customer feedback, prioritize it, and, in many cases, incorporate it into the software updates. It’s reassuring to know that our feedback matters and contributes to future improvements. **What do you dislike about AppFolio?** Customer Support Shift: Initially, we had a dedicated support contact, which was a great help when we needed assistance. Over time, AppFolio has transitioned primarily to online chat support, which has been less personalized but generally still effective. Fortunately, we rarely encounter issues requiring support, so this has been a minor inconvenience for us. **What problems is AppFolio solving and how is that benefiting you?** Our team has been using AppFolio Property Manager since 2017 to manage over 190 units ranging from studios to single-family homes. In 2015, our city embarked on a search for a new property management software to replace an older system that was no longer supported, and after trialing several options, AppFolio won out as the best fit for our needs. AppFolio checked the most boxes in terms of features, functionality, and price, and we’re glad we made the switch! ### 29. Excellent **Rating:** 4.5/5.0 stars **Reviewed by:** Abul H. | Remote Maintenance Coordinator (USA), Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2025 **What do you like best about AppFolio?** Easy to handle with reports. Excellent accounting with tenant ledgers. **What do you dislike about AppFolio?** Contacting support or help desk. AppFolio Payments like Chargeback Lost to stop such as chargebacks to the Landlord and help us deal with the cardholder's bank directly **What problems is AppFolio solving and how is that benefiting you?** Tenant ledger and Maintenance work orders. ### 30. Great Property Management Software **Rating:** 5.0/5.0 stars **Reviewed by:** Teresa W. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about AppFolio?** AppFolio is easy to use, and continually makes upgrades. I especially love when I am asked to be part of the beta test group for new features. This shows the AppFolio is truly concerned with providing the best software experience for their users. Their training functions ensure that even our seasoned users are able to keep up with the latest releases and upgrades. We have been utilizing AppFolio for many years and wouldn't think of switching providers. **What do you dislike about AppFolio?** The one thing I wish AppFolio would provide is a built in easy to use Move In/Move Out condition report for tenant use. I believe this should be integrated into the product and not require the use of a third party provider. **What problems is AppFolio solving and how is that benefiting you?** Marketing is easily accomplished which enables us to keep high occupancy rates. Tenants being able to pay online through their portal or the ECP feature saves so much time and eliminates errors in manually posting receipts. Leasing and renewals are a breeze by allowing for electronic signature - this became essential during the pandemic lockdown! The newest feature that we've come to love is the PMA feature, which allows for sending new agreements to our owners and tracking when renewals are due. ### 31. All You Need, in One Place! **Rating:** 5.0/5.0 stars **Reviewed by:** Katia S. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2022 **What do you like best about AppFolio?** The best feature about AppFolio is how user-friendly it is. Both management and Residents/Tenants have access to all information needed in a fast and easy way. **What do you dislike about AppFolio?** There is nothing to dislike about AppFolio, but I would suggest an improvement. **What problems is AppFolio solving and how is that benefiting you?** AppFolio is helping us get our payments, leases, applications, and maintenance requests online, which is exceptionally beneficial to our day-to-day job. ### 32. Easy Work Order Creation, but Tenant Portal Privacy Concerns **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about AppFolio?** I like the maintenance tab. It makes creating work order very simpler to a first time user and the communication between tech and dispatcher is great. **What do you dislike about AppFolio?** I don't like that in the tenant portal the maintenance coordinator can see all of the owners finances. We are primarily commercial based. **What problems is AppFolio solving and how is that benefiting you?** Maintenance and cams ### 33. Great Experience with Resident Application, No Complaints Yet **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren K. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2025 **What do you like best about AppFolio?** Resident Application process. ID verification. **What do you dislike about AppFolio?** Nothing so far. Just learning about the product. **What problems is AppFolio solving and how is that benefiting you?** Application Fraud. ### 34. So easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer V. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2024 **What do you like best about AppFolio?** I love having everything at my fingertips! Whether I am in the office, on my computer or out of the office on the app, I always have access to what is going on. It has also made my life so much easier with the tenants having there own portals. Not only can they submit there own work orders they can also pay there rent and sign leases. Hands down the best software I have used for property management. **What do you dislike about AppFolio?** The only thing I would change is when someone signs a paper lease, in order to upload the new document you have to cancel the one that was sent and make a new one. It would be much easier if I could just upload the new one. **What problems is AppFolio solving and how is that benefiting you?** Tenants now have 24 hour access to all of there information. This is very helpful seeing I can not be available all day everyday. ### 35. Convenient All-in-One Platform, but Customer Service Needs Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about AppFolio?** Everything is in one place, making overall use easier with knowledge of property information and tenant information in one database. **What do you dislike about AppFolio?** getting a hold of customer service with a help desk ticket. **What problems is AppFolio solving and how is that benefiting you?** Integrating property and tenant information together for ease of lease completion. Accounting for full corporate and partnerships on one platform. ### 36. The affordable module is getting better every day! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2025 **What do you like best about AppFolio?** I am in the compliance department. AppFolio listens to our requests for updates. Very reponsive. **What do you dislike about AppFolio?** The HUD module needs improvement. Certs remain attached to the old unit if a household transfers. I would like to see the history of the resident. **What problems is AppFolio solving and how is that benefiting you?** Makes it easier to get qualified households into affordable housing. ### 37. Great App Great Service Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** john v. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2024 **What do you like best about AppFolio?** "I’ve had a great experience working with our property manager, who uses AppFolio to handle everything seamlessly. They are always responsive and attentive to any issues that arise, whether it's maintenance requests, document access, or general questions. With AppFolio, communication is smooth, and I can easily track and manage all aspects of my rental. The system also makes paying rent and reviewing statements straightforward, which saves me time and keeps me updated. It’s clear that the property manager is proactive and organized, and the AppFolio platform enhances the overall experience. Highly recommend!" **What do you dislike about AppFolio?** Nothing. Appfolio provides a great service **What problems is AppFolio solving and how is that benefiting you?** Organization. Easy to look up resident information ### 38. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Holly D. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2025 **What do you like best about AppFolio?** There are training videos that are easy to access and even just using the AI to ask questions and can end up getting a live person if you are not able to figure out from that. **What do you dislike about AppFolio?** I wish there was a leasing report for availabilty like I'm used to from other software with previous companies. **What problems is AppFolio solving and how is that benefiting you?** Can not think of anything ### 39. Great Usability, But Better Suited for Residential Than Commercial Needs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about AppFolio?** Ease of use and always improving functions and systems. **What do you dislike about AppFolio?** Our business is more commercial and AppFolio is more residential, so we do need to adjust how we do things, like applications for boat moorage. **What problems is AppFolio solving and how is that benefiting you?** Tenant communication and information is easy and keeps record of all emails and texts. ### 40. A wonderful experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos Mauricio R. | Board Member, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about AppFolio?** It's an easy and integrated platform to handle all of your business at the same time: Marketing, Property Management, Accounting, and Finance. You can access several reports and have communication with key aspects of the business: Maintenance, tenants, and vendors. **What do you dislike about AppFolio?** I haven't found anything yet until they make improvements and I realize it's a better way to do it, for example the improves to the Rent Roll. **What problems is AppFolio solving and how is that benefiting you?** The Guest cards help us a lot because we can follow up with the potential tenants. Also, the Reports let us know easily our expenses and where the money goes and this is helpful to us. ### 41. Efficient & User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel L. | Associate Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2025 **What do you like best about AppFolio?** That you can communicate directly with residents through their system and it documents it all right there. The system is very user friendly. **What do you dislike about AppFolio?** I feel like some of the processes are not thought out all of the way. But overall, I love what they are doing with it. **What problems is AppFolio solving and how is that benefiting you?** Updating workflows which benefits us by making procedures seamless. ### 42. 5 Stars for Appfolio **Rating:** 5.0/5.0 stars **Reviewed by:** Christine C. | Property Portfolio Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2022 **What do you like best about AppFolio?** Each update makes using appfolio even easier **What do you dislike about AppFolio?** Still nothing to improve on! I have no dislikes about this software **What problems is AppFolio solving and how is that benefiting you?** I don't currently use appfolio anymore so I don't have any questions that need solving. But when I did in the past, customer service was tremendously helpful. ### 43. The finest property management app ever crafted **Rating:** 5.0/5.0 stars **Reviewed by:** Claudia C. | Senior Portfolio Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about AppFolio?** The app offers a seamless and intuitive user experience, placing communication and important information at your fingertips. With its user friendly design, navigating reports and messages is simple and clear. The auto populate features are exceptionally convenient, streamlining tasks and enhancing efficiency. It's a one-stop solution that consolidates all necessary tools in one place. In comparison to other platforms like Yardi, this app stands out for its simplicity and ease of use, making propert management tasks much more manageable and efficient. **What do you dislike about AppFolio?** While the app excels in user-friendliness, it may not always be ideally suited for commercial property management needs. The app also has room for improvement in its live texting communication feature within the maintenance work order function. **What problems is AppFolio solving and how is that benefiting you?** Already answered this question ### 44. Great Reporting Features, But Payment Settling Time Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about AppFolio?** super helpful reporting capabilities and we can customize it so that's nice **What do you dislike about AppFolio?** payment settling time is taking too long whereas payments to vendors is happening so quickly. imbalance is causing more NSFs **What problems is AppFolio solving and how is that benefiting you?** Keeping everything in one place for our asset management and property management needs. ### 45. Great Automation Features, Looking Forward to More LITHC Options **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about AppFolio?** I like the automation features that can be implemented to your work **What do you dislike about AppFolio?** Would like to see more features on the LITHC side. But sounds like that will be coming soon. **What problems is AppFolio solving and how is that benefiting you?** Allows us to communicate to tenants easier. Helps streamline our accounting processes and approval processes. ### 46. Appfolio is user friendly and is great property management. **Rating:** 5.0/5.0 stars **Reviewed by:** April L. | Area Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2025 **What do you like best about AppFolio?** The leasing functions and the move in process. **What do you dislike about AppFolio?** The rent roll reports and the delinquency reports could use some work. **What problems is AppFolio solving and how is that benefiting you?** It helps us keep track of the residents and their payments, the vendors, work orders, guest cards and leases. ### 47. Finding New Ways to be More Productive **Rating:** 5.0/5.0 stars **Reviewed by:** Anya C. | Vice President and Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2025 **What do you like best about AppFolio?** Easy to use and always finding new ways to track tasks. **What do you dislike about AppFolio?** Tenant's text feature is not effective and responding to a tenant request does not go directly to the tenant email. **What problems is AppFolio solving and how is that benefiting you?** Ability to track many tenants across multiple portfolios. ### 48. Great software that always has new features and improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2025 **What do you like best about AppFolio?** The constant upgrades and features that allow me to do my job more efficiently. **What do you dislike about AppFolio?** From management side it's good but resident side, I would like to have seen the eCheck option remain free. Or if AppFolio can make a new option option that does not have a fee involved. **What problems is AppFolio solving and how is that benefiting you?** leases, tracking account and rent payments. AI! ### 49. 9 years using Appfolio Property Manager and never considered changing. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2025 **What do you like best about AppFolio?** Easy to use and they are consistently updating things to improve the program. **What do you dislike about AppFolio?** Needs more fine tuning in the customization side of reports and resident communication. **What problems is AppFolio solving and how is that benefiting you?** The ease of use and ability to combine everything we need under one program. Prior to using, we were updating our website manually, entering data into credit checking software, and then entering it again into the rental software. With AppFolio, everything is under one umbrella and very easy to maintain. ### 50. All-in-One Program That Has Everything I Need **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about AppFolio?** Everything you need is consolidated into one program. **What do you dislike about AppFolio?** Not sure if it is possible, but we have many properties, and I don't see the ability to generate consolidated financials that lists out each individual property. **What problems is AppFolio solving and how is that benefiting you?** Making the process of renting efficient, easy, and fun! ## AppFolio Discussions - [What other programs can Appfolio link to?](https://www.g2.com/discussions/11933-what-other-programs-can-appfolio-link-to) - 3 comments, 1 upvote - [What is AppFolio Property Manager used for?](https://www.g2.com/discussions/what-is-appfolio-property-manager-used-for) - 1 comment - [Is AppFolio a CRM?](https://www.g2.com/discussions/is-appfolio-a-crm) - 1 comment - [What is AppFolio used for?](https://www.g2.com/discussions/what-is-appfolio-used-for) - 1 comment - [What software do property managers use?](https://www.g2.com/discussions/what-software-do-property-managers-use) - 2 comments - [View AppFolio pricing details and edition comparison](https://www.g2.com/products/appfolio/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-05-18+06%3A45%3A10+-0500&secure%5Bsession_id%5D=a6cda8b9-84de-4a13-ac24-487b16d512cc&secure%5Btoken%5D=1d4ee8fe68859bc0b6ea48e4a5f702f5aa226f09ed2fe2602feab00d2fbb7bd3&format=llm_user) ## AppFolio Integrations - [Apartments.com Rental Manager](https://www.g2.com/products/apartments-com-rental-manager/reviews) - [Aptly](https://www.g2.com/products/aptly/reviews) - [AvidXchange](https://www.g2.com/products/avidxchange/reviews) - [Axela](https://www.g2.com/products/axela/reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - [Breezeway](https://www.g2.com/products/breezeway/reviews) - [ButterflyMX](https://www.g2.com/products/butterflymx/reviews) - [Conservice](https://www.g2.com/products/conservice/reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - [Knock CRM](https://www.g2.com/products/knock-crm/reviews) - [LeadSimple](https://www.g2.com/products/leadsimple/reviews) - [LISA AI](https://www.g2.com/products/lisa-ai/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [monday Work Management](https://www.g2.com/products/monday-com/reviews) - [NetVendor](https://www.g2.com/products/netvendor/reviews) - [Opiniion](https://www.g2.com/products/opiniion/reviews) - [PetScreening](https://www.g2.com/products/petscreening/reviews) - [Property Meld](https://www.g2.com/products/property-meld/reviews) - [RealPage](https://www.g2.com/products/realpage/reviews) - [RentEngine](https://www.g2.com/products/rentengine-rentengine/reviews) - [Respage](https://www.g2.com/products/respage/reviews) - [ShowMojo](https://www.g2.com/products/showmojo/reviews) - [SiteOne](https://www.g2.com/products/siteone/reviews) - [Tenant Turner](https://www.g2.com/products/tenant-turner/reviews) - [Thryv](https://www.g2.com/products/thryv/reviews) - [Zego](https://www.g2.com/products/gozego/reviews) - [Zillow](https://www.g2.com/products/zillow/reviews) - [zInspector](https://www.g2.com/products/zinspector/reviews) ## AppFolio Features **Lease Administration Platform Features** - Portfolio Administration - Lease Accounting - Lease Auditing - Document Management - Critical Date Alarms - Regulatory Compliance - Localization - Integration / APIs - Reporting - Dashboards **Leasing** - Vacancy Advertising - Rental Applications - Tenant Screening - Lease Templates - Document Management **Communication** - Mass Communication - Calendar - Member Notifications - Digital Bulletin Board - Website Builder **Relationship Management** - Lead Generation - Social Media Integration - CRM Integration **Building Operations** - Maintenance Service Requests - Property Inspections - Service Portals - Building Announcements - Resource Reservations **Member Management** - Member Profiles - Member Database **Presentation** - Website Builder - MLS Integration - SEO Strategization - IDX Website **Agentic AI - Lease Administration** - Cross-system Integration - Proactive Assistance - Decision Making **Accounting** - Property Accounting - Online Payment - Company Financials - Certificates of Insurance (COI) - Dashboards **Property Management** - Payment Gateway - Maintenance Requests - Property Management Tools - Community Association Management **Platform Branding** - Operability - Brand Management **Operations** - Tenant Portal - Integration with Rental Payment Solution - Lease Application Management - Tenant Screening - Amenity Management - Accounting Module - Maintenance Management - Listing Syndication **Platform Content** - Social Media Management - Communication Management - Website Management - Campaign Building **Platform Additional Functionality** - Reporting **Agentic AI - Property Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Platform Integrations** - Integration with Real Estate CRM - Integration with Virtual Tour - Integration with Real Estate Activities Management ## Top AppFolio Alternatives - [ResMan](https://www.g2.com/products/resman/reviews) - 4.8/5.0 (385 reviews) - [Buildium](https://www.g2.com/products/buildium/reviews) - 4.4/5.0 (258 reviews) - [Innago](https://www.g2.com/products/innago/reviews) - 4.8/5.0 (606 reviews)