AppFolio Features

Track leases, owned properties, and subleases within the platform.

Manage accounts payable, accounts receivable, expenses, and percentage rent within the platform.

Identify potential savings in operations, locate leases to review, and examine detailed asset portfolios.

Store and access relevant real estate documents or integrate with enterprise content management software.

Set customizable email or pop-up alerts for events such as rent escalation, security deposit maturation, and lease expirations.

Ensure FASB and Sarbanes-Oxley compliance with built-in management tools. Maintain an electronic record of approvals within the system.

Enables users to view and transact business with the same content in multiple languages and currencies.

Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications.

Enables reporting of all data contained within the system. Typically contains standard reports as well as the ability to create ad-hoc reports.

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and manage adherence to policies for any service, product, process, or supplier

Add, view, and edit details of all properties managed by an agency that are available for sale or rent

Track, store, and access client contracts or licenses

Managing renters, rent payments, maintenance workflows & documents.

Creating, assign, and track jobs and/or tasks for work orders

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Create, design and manage workflows for repetitive tasks

Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage

Create, save, and re-purpose templates for emails, forms, etc.

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Manage assets throughout their lifecycle to optimize profit

Manage, maintain and track the performance of assets and equipment

Create, manage and track all task activities and progression

Manage, organize, and store contact information

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc.

Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk

Active reporting of data and metrics

Manage rental vacancies and syndicate them to real estate listing services directly from the software.

Customize rental application forms to share. Accept or reject applications with applicant dashboards.

Request screening of tenant credit, criminal, and eviction data. Accept or reject tenants according to score requirements.

Create and customize lease templates and addenda to send to existing or current tenants.

Store and access leases and other relevant real estate documents or integrate with enterprise content management software.

Manage, track & record the usage and occupancy of physical spaces such as apartments, offices or meeting room

Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff

Manage, organize, and store contact information

Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction

Coordinate emergency and preventative work orders, track maintenance requests, and manage vendor relationships.

Use and configure inspection templates for recurring and on-demand inspections of property.

These are typically divided between owner portals and resident portals. Owner portals provide access to property financial information. Resident portals let tenants submit maintanance requests and payments.

Distribute building notices or emergency updates to resident or team member emails or on the property website.

Allow your tenants to request access to conference rooms, elevators, loading docks and other shared resources online.

For residential properties

Track tenant payment histories, manage accounts payable/receivable, and automatically reconcile bank accounts with built-in accounting features.

Accept rent and application fees online, including payments through credit card or check.

Monitor and report on key property and building financial metrics within the system.

Manage tenant and vendor COIs in a centralized database, and automate alerts and expiration notifications to ensure timely compliance.

An easy to read, often single page, real-time user interface, showing a graphical presentation of the current status and historical trends of Key Performance Indicators (KPIs) to enable instantaneous and informed decisions to be made at a glance.

Track payments that have not been paid by due date, leading to late fees, cash flow disruptions or penalties

Designed to serve commercial properties

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Electronically collect payments for goods or services

The ability to send communication to all or some residents at once.

A calendar accessible to all residents that displays community activities and meetings, scheduled maintenance, assessment schedules and collections.

The ability to notify residents through email, SMS, or directly on the website of pertinent information.

A place for residents and property managers to post non-urgent information that is accessible to the entire community.

Tools to build a website specifically for the community where residents can pay fees, create maintenance requests, and more.

Profiles for each resident with pertinent information such as payment history, maintenance request history, contact information, and more.

A database of membership information that is easily searchable or sortable.

The ability to securely accept payments within the platform.

The ability for residents to create maintenance requests and for property managers to organize and fulfill said requests.

Tools for property managers to maintain the community, facilities, and resident information.

Captures and generates real estate leads from the website and other forms of engagement

Integrates with social media channels, simplifies posting and sharing

Connects with existing CRM to leverage client information

Supports the creation and maintenance of a non-IDX website to further agent-client relationship

Facilitates the integration of real estate listings from the MLS database to created website

Enforces or guides website content to fit desired SEO strategy

Provides a customizable IDX website to present polished listings to clients

Provides a web-based or app-based portal for tenants to communicate with landlords/property managers, submit service tickets, and more.

Integrates with rental payment software to facilitate sending, receiving, and processing of rental payments.

Streamlines the generation, sharing, and processing lease applications within the core functionality of the property management solution.

Enables screening of tenants (e.g. background checks, eviction reports, credit checks, etc.) to assess and evaluate prospective tenants.

Enables the provision and upkeep of amenities and tenant experience services.

Provides landlords and property owners a financial management module to keep track of real estate accounting needs.

Simplifies the lifecycle of building service or work order requests, from submission to contracting to task completion.

Automates the distribution of available and/or vacant properties to real estate search engines and multiple listing services (MLS).

Creating, assign, and track jobs and/or tasks for work orders

Manage and track all internal and external communication conducted via calls, email, text, or chat

Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc.

Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding

Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more

Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event

Create, edit, and monitor product or property details displayed on listing websites (i.e. agency websites, third party listing sites)

Set up connections to third-party platforms to improve business processes

Create, manage and track all task activities and progression

Implementation of various strategies to manage tax obligations via planning and maintaining compliance

Plan, manage, and track the financial activities of an individual or organization

Manage various distribution channels, build relations with channel partners, and track their performance

Portal for property owners to manage property listings, upload documents, track payments and generate reports

Track and manage schedules and meetings via an integrated calendar

Track, store, and access client contracts or licenses

Keep track of vacant properties

Track and manage staff profiles, recruitment, schedules, productivity, career development and performance

Create, design and manage workflows for repetitive tasks

Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage

Researching and validating a person's criminal, educational, job or financial records

Built-in website builder or integration with third-party site

Connects to external systems and applications as needed to complete team workflows.

Manage the overall brand of the real estate agent or agency and be able to create, edit or share advertisements for external brand.

Capable of managing the social media posts, profiles and overall social brand.

Has the ability to communicate with clients via business instant messaging, text, calls, or email.

Creation of an IDX website or Real estate specifc web builder that is customizable that aids the efforts of agency marketing.

Manage and track the marketing campaigns that may contain focuses on social media, email marketing, flyer creation, or website marketing.

Enables reporting of all data contained within the system. Typically contains standard reports as well as the ability to create ad-hoc reports.

Integration capabilities with Real Estate CRM products for a comprehensive platform to manage real estate processes.

Integration capabilities with Virtual Tour products for a platform to manage tours of real estate properties

Integration capabilities with Real Estate Activities Management products for a platform to manage douments, financials and more for a real estate agency

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Works across multiple software systems or databases

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Set up connections to third-party platforms to improve business processes

Track actual spending to ensure it's in line with the planned budget

Centralized database to track details of properties (including lease, tenant, and owner information)

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period

Allows the calculation of fees for late rent payments

Process to evaluate a person's creditworthiness and their ability to manage debt and make timely payments

Monitor and record expenses such as purchases or charges incurred

Create, manage, and send invoices or bills to customers

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Application programming interface that allows for integration with other systems/databases

Accept, record, and reconcile financial transactions

Store and organize documents in a centralized system

Schedule predetermined or ad hoc maintenance services and labor requests

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Import and export data to and from software applications

Use AI to generate content in the form of text, images, videos, etc.

Electronic signing method that validates the authenticity and integrity of a digital document

Tracking previous payments, the next due payment and regularity in monthly rent collection from tenants

SaaS, web-based, online deployment

Collect payments from tenants via online or offline mode, create recurring schedules and send reminders

Monitor the process of lease agreements

Add customized logos and colors to align with company branding

Monitor or audit historical and current transactions to analyze customer account activities

For realtors, real estate investors, property managers, and other real estate professionals.

Generate reports to assess the financial performance of an organization

Used by property managers

Handle activities like room booking, rent processing, lease agreement management, and client communication

Accept and process credit card transactions

Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc.

To be used by the hospitality industry

Identify and flag system, guidelines, or branding violations/suspicious behavior by users, customers, vendors, or partners.

Specialized for organizations who focus on residential projects

Search and filter data across systems to locate required information by entering keywords or certain criteria

Monitoring & logging of information related to guests' activities, preferences & interactions within hotels, resorts, or events

Manage and support multiple locations

Access the system via a mobile application

Digitally sign online documents

Measure, collect and manage the billing for utility usage including water, electricity, gas, sewage and more

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Track and document all activities across devices, networks, and other systems

Realistic representation of a physical space or environment that helps users explore locations virtually

Online forums/groups where users can ask questions, share ideas, best practices, etc.

Public or private sharing of digital files such as documents, audio/video, images, and more

Assemble applications and processes by dragging over and arranging pre-built components

Automated process of charging customers at regular intervals for repeated access or use of a product or service

For commercial properties such as office buildings, medical centers, malls, hotels, retail stores and other public buildings

Match clients or tenants with suitable properties based on their specific requirements, preferences and budget

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Create, manage, and send invoices or bills to customers

For commercial leases

For residential leases

Alter the layout and content of reports

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period

Store and organize documents in a centralized system

Automated process of charging customers at regular intervals for repeated access or use of a product or service

Electronically collect payments for goods or services

Access software remotely via mobile devices

Private online space that lets businesses securely share documents and provide information access to clients

Track and document all activities across devices, networks, and other systems

For retail leases

A collection of customer information such as contact details, demographics, previous interactions, etc.

Online portal through which end users can access the system, manage tasks, or obtain information

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Process of creating and establishing a new lease agreement between a property owner and a tenant or borrower

Use AI to generate content in the form of text, images, videos, etc.

Timed notification for any upcoming task, deadline, appointment, or activity

Centralized accounting record which tracks all financial transactions

Monitor and record expenses such as purchases or charges incurred

Schedule predetermined or ad hoc maintenance services and labor requests

Monitor the process of lease agreements

Manage and handle various international currencies

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

A record of all activities within the system, including user access, changes made, etc.

Manages scheduled rent increases based on fixed steps, Consumer Price Index (CPI), or percentage escalations as defined in the lease.

Tracks key lease dates and events such as commencement, expiration, renewals, and options, with automated alerts for critical deadlines.

Supports different commercial lease structures (e.g., NNN, modified gross, full-service gross) and calculates tenant charges accordingly.

Generates invoices for rent, CAM charges, and other recoverable expenses based on lease terms.

Compares actual income and expenses against budget to track net operating income and performance gaps.

Calculates each tenant's pro-rata share of operating expenses and reconciles estimated payments against actual costs at year end.

Schedules recurring maintenance tasks and inspections to reduce equipment failure and compliance risk.

Enables submission, assignment, and tracking of maintenance requests across properties.

Gives tenants self-service access to submit requests, view documents, and communicate with management.

Allows tenants to log and monitor the status of maintenance or facility-related requests.

Runs credit, background, criminal, and eviction checks on rental applicants to support leasing decisions.

Tracks lease start and end dates, terms, and renewal status, with reminders for upcoming expirations.

Generates and sends state specific lease agreements for electronic signature by tenants and owners.

Records rental income and property related expenses at the unit, property, or portfolio level.

Enables tenants to pay rent electronically via ACH, credit card, or other digital payment methods.

Automatically calculates and applies late fees based on configurable rent due dates and grace periods.

Allows tenants to submit maintenance requests online and enables managers to assign, track, and resolve work orders.

Manages contractor contact information, work assignments, and service history.

Tracks unit turnover tasks, inspections, and condition reports between tenancies.

Generates financial and occupancy reports for property owners, including income statements and rent rolls.

Gives tenants self service access to pay rent, submit maintenance requests, and view lease documents.

Publishes vacancy listings to rental websites and marketing platforms to attract prospective tenants.