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AnswerHub Reviews & Product Details

Connecting the world’s software teams one business at a time is the mission of AnswerHub. If you are like most businesses, digital innovation is key to your success. Leaders like you must be concerned with capturing your team’s collective knowledge/expertise, increasing your team’s productivity, eliminating redundant work, and accelerating new technology adoption. Keeping your software development and technical teams productive and happy is challenging on many levels. Wouldn’t it be great if you had an enterprise class, fully configurable platform that would give your employees and your customers the information they need when they need it to be productive, engaged, and motivated? The AnswerHub platform is purpose-built to capture, curate, and distribute your software and technical team’s expertise, insights, and knowledge on a global basis for organizational consumption, eliminating unnecessary noise, and enabling your local and distributed teams to focus on business outcomes that matter, quickly and accurately. With AnswerHub you will: • Retain and easily share knowledge across your distributed teams • Improve productivity and reduce inefficiency • Share on-demand insights, best practices, and answers – anytime, anywhere • Grow and connect your developer and technical communities

Seller

Ignite Enterprise Software Solutions

Discussions

AnswerHub Community

Languages Supported

Arabic, German, English, French, Croatian, Italian, Japanese, Korean, Dutch, Russian, Spanish, Serbian, Turkish, Chinese (Traditional)

Overview by

Brandon Nokes

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

Top-Rated Alternatives

Stack Overflow Internal

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AnswerHub Media

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Verified User in Computer Software

Small-Business (50 or fewer emp.)

6/3/2020

"Great for basic use, not great for all customization"

4.5/5

What do you like best about AnswerHub?

It is great out of the box, there isn't alot you need to do to get it to work well. Review collected by and hosted on G2.com.

What do you dislike about AnswerHub?

Adding some customization can be difficult, and there are breaking changes in a lot of updates. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

8/8/2019

"Excellent for Q&A"

4.5/5

What do you like best about AnswerHub?

- Easy to deploy and maintain

- Intuitive administration and setup

- A lot of features for customization and configuration

- Excellent Support service. Quick response. Review collected by and hosted on G2.com.

What do you dislike about AnswerHub?

Some settings regarding Administration permissions and roles could be a little bit tedious and confusing. But with time you get the hang of it. Review collected by and hosted on G2.com.

Verified User in Retail

Enterprise (> 1000 emp.)

8/19/2018

"Best Q&A forum serves the purpose"

4/5

What do you like best about AnswerHub?

It is very reliable application. We have had very few issues when we were running it on prem. Team would help you customize the themes based on your need. Review collected by and hosted on G2.com.

What do you dislike about AnswerHub?

Company has grown a lot and hence they have struggled with support. Most UI and admin features have not improved over the years. Cost is little high too. Review collected by and hosted on G2.com.

Verified User in Higher Education

Small-Business (50 or fewer emp.)

9/28/2018

"AnswerHub"

3.5/5

What do you like best about AnswerHub?

One of the aspects of AnswerHub that I like best is the quick response time. Review collected by and hosted on G2.com.

What do you dislike about AnswerHub?

A downside to AnswerHub is the presence of unprofessional answers. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

6/12/2018

"Great place to learn from other developers"

4/5

What do you like best about AnswerHub?

AnswerHub is a very helpful forum for researching tools and problem solving with other devs. I like the UX/UI and it's easy to navigate and find features. Review collected by and hosted on G2.com.

What do you dislike about AnswerHub?

It would be nice to have more document management options or link to google drive, but I can also understand why people don't want to link to google drive. Access and privacy can be all or nothing. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

1/31/2018

"AnswerHub"

5/5

What do you like best about AnswerHub?

Quick deployment and responsive support/service. Review collected by and hosted on G2.com.

What do you dislike about AnswerHub?

Not much configuration available through UI without coding/custom solutions. Review collected by and hosted on G2.com.

Tim K.

Technical Writer + Support Operations

Computer Software

Mid-Market (51-1000 emp.)

2/16/2016

"Answerhub has provided an easy to use, feature enriched tool to help manage complimentary support"

5/5

What do you like best about AnswerHub?

Quick to implement

Easy to administer

Feature rich

Excellent Support which is very responsive

(when support is correctly or incorrectly perceived as "slow to respond" they still meet expectations and surpass other vendor support response times) Review collected by and hosted on G2.com.

What do you dislike about AnswerHub?

Reporting is not as robust as it should be. Though other tools can provide this function, it would be good to improve on this as an out of the box solution that can meet customer analytic requirements.

Documentation can be improved on Review collected by and hosted on G2.com.

Recommendations to others considering AnswerHub:

Engage the Customer Success Team as they can quickly get you the answers you need to make your decision Review collected by and hosted on G2.com.

What problems is AnswerHub solving and how is that benefiting you?

Answerhub has provided a great tool to enhance complimentary support.

Through the community we have realized many benefits, including:

- additional insight into how customers view our products

- new use cases

- where improvements can be made

- innovated solutions to issues

- community answering questions freeing up forum resources to look at the more complex issues

- Review collected by and hosted on G2.com.

Sylwia G.

Knowledge Manager

Computer Software

Mid-Market (51-1000 emp.)

2/11/2016

"Easy and fast tool to use as a Q&A site"

5/5

What do you like best about AnswerHub?

- Powerful for building the knowledge base based on questions/answers

- A great channel for less official customer support: it enables to provide tips, suggestions or incomplete answers which are sometimes good enough for the customer’s need rather to create a ticket in the support system.

- Spaces, topics, questions and ideas can be clearly organized and managed

- A user contribution is well tracked, reputation is clearly visible

- The reputation gamification is cute.

- The related questions feature is really useful

- Topic list is useful, if people tag questions appropriately. Also useful in finding out the experts in certain areas and questions in that area.

- The team is eager to improve the tool by adding new features. Review collected by and hosted on G2.com.

What do you dislike about AnswerHub?

- Unfriendly admin console

- A large range of roles (permissions) for specific actions on the site might be overwhelming at first Review collected by and hosted on G2.com.

Recommendations to others considering AnswerHub:

If you want to reduce barriers between people, departments and companies and build a knowledge base, built by experts who answer questions- the Answerhub is a perfect solution for you. It is a tool that offers more than just a question and answer model; it allows you to create an interactive Q&A community. The gamification really encourages people to contribute and build own expertise. Review collected by and hosted on G2.com.

What problems is AnswerHub solving and how is that benefiting you?

While the Wiki-based forum was a great system for building community, it lacked many features that we required. It quickly became evident that we would need to make significant changes to meet those expectations. Instead of re-working the existing forum, we decided that a new solution should be built from ground up for extensibility and scalability, with all the insights gained from the forum.

So began the AnswerHub era.

It is a tool that offers more than just a question and answer model; it allows you to create an interactive Q&A community. Users earn points and badges for useful participation while providing relevant answers to the community’s questions. At the same time, users build up their own reputation as an expert in a defined area. You can also share your ideas to ensure that good ideas aren't overlooked.

The AnswerHub is another way to share knowledge among employees, partners and customers and is a great solution for reducing barriers between people, departments and companies. While posting questions, answers, comments or ideas, together we create an enormous, well-organized base.

It becomes very quickly a prominent tool in the technical domain. The enormous knowledge base, which is built by experts who answer users` questions about our products. Review collected by and hosted on G2.com.

Jeff B.

Middleware Administrator-Senior

Insurance

Enterprise (> 1000 emp.)

2/9/2016

"Excellent, easy to use application"

5/5

What do you like best about AnswerHub?

Articles are very easy to create ... You can also upload PDF documents ... Content can be separated into "spaces" if desired ... The support is world class Review collected by and hosted on G2.com.

What do you dislike about AnswerHub?

There is nothing about AnswerHub that I dislike. They do an amazing job. Review collected by and hosted on G2.com.