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Answerbase Reviews & Product Details

Verified User in Higher Education
AH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Answerbase?

We've gotten great customer service. James has been exceptional in helping us implement the product. Review collected by and hosted on G2.com.

What do you dislike about Answerbase?

It has been a great service so far. I'm happy. Review collected by and hosted on G2.com.

What problems is Answerbase solving and how is that benefiting you?

We are looking for new ways to engage website visitors. Review collected by and hosted on G2.com.

Answerbase Overview

What is Answerbase?

With Google's release of the "Helpful Content System" where Google is now using helpful content as a signal in their automated rankings, rewarding websites and content that give customers a satisfactory experience with helpful content. Answerbase is an AI-Enabled Helpful Content Platform that identifies information gaps in your current pages, feeds you with missing helpful content related to your page, and distributes that content to appropriate experts who can best create great content for visitors and SEO. This ensures that the content on your site is complete and meets each visitors search intent, giving visitors a satisfactory experience for every topic that is related to your business or service and simultaneously lifting SEO. Answerbase’s AI-enhanced page-by-page SEO workflow walks you through each page, feeding you with what content customers are asking for related to the topic on that page and optimizes that content for both long-tail and short-tail SEO. Answerbase feeds companies with questions customers ask about their products on Google, competitor sites, and their own site and then uses AI to auto-optimize that Q&A content with how people searching for it in volume, lifting short-tail and long-tail SEO simultaneously. - Automatically discovers and generates relevant helpful content - Automatically optimized for long-tail and short-tail SEO - Helpful content SEO for any type of page Answerbase's AI-enhanced workflow enables site owners to optimize each page with People-First Helpful Content in less than 5 minutes per page, where they're able to review, edit, and publish quality helpful content that demonstrates E-E-A-T (Experience, Expertise, Authoritativeness, and Trustworthiness) that Google and searchers are looking for. These capabilities help ensure that your existing pages are appropriately covering the intent of search, and great for Ecommerce SEO where many times sites have huge amounts of product pages that they need to optimize for in an efficient manner. Answerbase's AI-enhanced Q&A integrates seamlessly into your pages and can automatically answer visitor questions with your existing content (product descriptions, Q&A content, articles, etc.) which gives them a "satisfying experience" while simultaneously optimizing your pages with the "People-first Helpful Content". Both Google and searchers value that satisfying experience and helpful content, and Answerbase enables that for your site.

Answerbase Details
Languages Supported
German, English, French, Spanish
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Product Description

Answerbase is a management platform for customer support and e-commerce, allowing users to ask questions, receive quality answers, and browse relevant content and articles to meet their demand for information about products and services.

How do you position yourself against your competitors?

We position ourselves as an affordable, easy to use and highly configurable solution that focuses on the business goals and needs of our customers, so they can sufficiently meet the need of their audience's information demands.


Seller Details
Year Founded
1997
HQ Location
Barcelona, Catalunya
Twitter
@Answerbase
3,266 Twitter followers
LinkedIn® Page
www.linkedin.com
4 employees on LinkedIn®

James A.
JA
Overview Provided by:
Account Manager at Lumin Creative

Recent Answerbase Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"We got exceptional implementation support."
We've gotten great customer service. James has been exceptional in helping us implement the product.
Verified User
A
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Great help"
Very useful to answer questions to our school site. It's a friendly user plateforme. Greats comments for our users.
J.R. Y.
JY
J.R. Y.Small-Business (50 or fewer emp.)
5.0 out of 5
"Great Product!"
Very easy to set up, works like a charm, and the customer service is A+ ! I really like how easy everything was to set up the Answerbase on our web...
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Answerbase Media

Answerbase Demo - People-First Helpful Content for SEO
Google's automated ranking signals includes the "Helpful Content System", which ensures sites that are providing people-first helpful content rank well in organic search results.
Answerbase Demo - Helpful content feed product by product
Answerbase's AI-enhanced product-by-product workflow enables merchants to optimize their product pages with helpful content in less than 5 minutes per page, enhancing both SEO and conversion rate optimization of the page.
Answerbase Demo - Answers questions with info from product descriptions and Q&A
Answerbase automatically answers questions from existing product descriptions, specifications, and other information ensuring customers get the answer they need and convert to a sale. On average, 7.5% of Answerbase Q&A engagements convert to a sale.
Answerbase Demo - Improved SEO Click-Through Rates
Answerbase sees that Q&A landing pages answering customer questions have click-through rates 121% higher than average, which can be seen clearly through Google Search Console reports.
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Have you used Answerbase before?
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4 out of 5 Total Reviews for Answerbase

4.8 out of 5
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4 out of 5 Total Reviews for Answerbase
4.8 out of 5
4 out of 5 Total Reviews for Answerbase
4.8 out of 5
G2 reviews are authentic and verified.
J.R. Y.
JY
owner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Answerbase?

Very easy to set up, works like a charm, and the customer service is A+ !

I really like how easy everything was to set up the Answerbase on our website. I was comparing various Q & A products and this one was the best value that I could find.

Their support is very responsive and provides spot on help.

Can't recommend them enough! Review collected by and hosted on G2.com.

What do you dislike about Answerbase?

Nothing. I liked everything about the product. Review collected by and hosted on G2.com.

Recommendations to others considering Answerbase:

Do it! Review collected by and hosted on G2.com.

What problems is Answerbase solving and how is that benefiting you?

Allowing shoppers to get questions answered. Other shoppers may have the same questions, so posted questions and answers helps. Review collected by and hosted on G2.com.

Verified User in Primary/Secondary Education
AP
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Answerbase?

Very useful to answer questions to our school site. It's a friendly user plateforme. Greats comments for our users. Review collected by and hosted on G2.com.

What do you dislike about Answerbase?

System is sometime a little slow, depending on the time of the day. Review collected by and hosted on G2.com.

Recommendations to others considering Answerbase:

Great product and superbe support. Review collected by and hosted on G2.com.

What problems is Answerbase solving and how is that benefiting you?

Answering questions about school opening during the pandemic Review collected by and hosted on G2.com.

JK
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Answerbase?

Price, support for SEO, customer support and ease of set up. Review collected by and hosted on G2.com.

What do you dislike about Answerbase?

The public facing user experience (UX) could use some polish. The lack of the ability to rank Q&As based on last updated (rather than just newest posted) Review collected by and hosted on G2.com.

Recommendations to others considering Answerbase:

I highly recommend AnswerBase. It is priced attractively, easy to setup, has great support for SEO and WORLD CLASS customer support. The team is highly responsive and resolves most issues fast. Review collected by and hosted on G2.com.

What problems is Answerbase solving and how is that benefiting you?

Organizing Q&As for our ecommerce focused community Review collected by and hosted on G2.com.

Verified User in Internet
UI
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about Answerbase?

We need easy to access knowledge bases for all our processes, and Answerbase provides this! Review collected by and hosted on G2.com.

What do you dislike about Answerbase?

Sometimes the customer service can be slow, but most things are easy to figure out intuitively. Review collected by and hosted on G2.com.

Recommendations to others considering Answerbase:

Take time to get to know the nuances of the software, then it'll be a breeze to use. Review collected by and hosted on G2.com.

What problems is Answerbase solving and how is that benefiting you?

Employees and customers need to be trained and experts on how our business runs, and by documenting everything in AnswerBase, we can make sure nothing gets dropped in the cracks. Review collected by and hosted on G2.com.