This really helps coaches easily identify which rep and metric they need to focus on Review collected by and hosted on G2.com.

Not really user friendly maybe because this is just a new tool as you have to go to different pages before you can do the coaching Review collected by and hosted on G2.com.

Features: Output in the form of dashboards, scorecards, NBA Review collected by and hosted on G2.com.

Just the backend configuration process, may be we can work together to simplify. Review collected by and hosted on G2.com.

AmplifAI allows front line associates and their leaders to quickly identify performance opportunities and enables a myriad of methods to coach to these opportunities using positive reinforcement. Meaningful and positive conversations in a call center keep employees happier and engagement higher. Review collected by and hosted on G2.com.

Dashboard views don't have multiple display options. Review collected by and hosted on G2.com.

Visual aids and historical view, ease of data extraction Review collected by and hosted on G2.com.

Effectiveness have an opportunity to be manipulated Review collected by and hosted on G2.com.

AmplifAI has greatly benefited the management of our customer service teams by allowing leaders to increase coaching, focus on skill development, and spend more time with their team members due to less time spent on performance report creation. This has led to improved daily performance metrics and positive feedback from our frontline agents. Review collected by and hosted on G2.com.

I wish the platform had built-in speech recognition capabilities, but it only works with external speech recognition vendors and we are currently not using one. Review collected by and hosted on G2.com.

AmplifAI significantly improved the customer support and sales for our organization, thus lead to the increased performance on daily basis. They even provide data to analyse the individual /teams growth. Review collected by and hosted on G2.com.

Not at the moment, but they could really improve their customer support. Not an con but still there's a room to grow. Review collected by and hosted on G2.com.

AmplifiAI is the top choice for better coaching effectiveness and performance management. We can also analyze the team member/individual or team growth results Review collected by and hosted on G2.com.

It is giving full functional operations to my business. So currently, there are no cons I observed till today. everything is smooth and helped my business to drive to growth Review collected by and hosted on G2.com.

AmplifAI is a cost-effective platform with the best outcomes and many more benefits. With their work, clients get happy and get interested in investing more. AmplifAI helps to boost customer revenue and customer satisfaction and also increases productivity. Review collected by and hosted on G2.com.

Nothing I have found yet because its science gives the best-appreciating results. Review collected by and hosted on G2.com.

AmplifAI has been a game changer for our team. Our team leads are great, but they were overwhelmed... many have now reached out to tell us how much they are using the coaching tips and Next Best Action. We've only used it a short time, but already seeeing improvement in multiple areas across the company. It's reminds me a lot of Gong but for our team leads. Review collected by and hosted on G2.com.

While the support from AmplifAI is great, I can still get lost sometimes following their screenshares and not the best at getting the info relayed to my colleagues. That said, I think they're adding field services soon, and that would be a huge help for us. Review collected by and hosted on G2.com.

They sold me when I could cut down the number of systems I need to log into, in order to understand my business. I had to log into 8 different systems to understand metrics like NPS, Hold time, conversion rates. There's this single dashboard that I can now drill down into a metric, and identify not only who I need to work with to improve, but also, on what. Review collected by and hosted on G2.com.

I wish I would've had this technology sooner for my business. I think about the amount of time I've personally wasted without a solution like AmplifAI. Get this into your business now. Review collected by and hosted on G2.com.