Ameyo by Exotel Cloud Contact Center Features

Based on 30 Ameyo by Exotel Cloud Contact Center reviews. Provides a repository of information that can be used by those seeking support.

Based on 27 Ameyo by Exotel Cloud Contact Center reviews. Makes articles in the knowledge base searchable on the web.

Optimizes the customer self-service experience on mobile devices 23 reviewers of Ameyo by Exotel Cloud Contact Center have provided feedback on this feature.

Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. 28 reviewers of Ameyo by Exotel Cloud Contact Center have provided feedback on this feature.

Based on 28 Ameyo by Exotel Cloud Contact Center reviews. Automates some or all operation related tasks

Based on 26 Ameyo by Exotel Cloud Contact Center reviews. Utilizes artificial intelligence to improve workflows or customer experiences

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools This feature was mentioned in 30 Ameyo by Exotel Cloud Contact Center reviews.

Administrators can access and organize data related to incidents, requests, and changes to produce reports or make data more navigable. This feature was mentioned in 20 Ameyo by Exotel Cloud Contact Center reviews.

Operationalizes data delivery workflows to easily scale repeatable preparation needs This feature was mentioned in 18 Ameyo by Exotel Cloud Contact Center reviews.

As reported in 19 Ameyo by Exotel Cloud Contact Center reviews. Provide workflows to create and escalate issues related to risks and requests

Based on 16 Ameyo by Exotel Cloud Contact Center reviews. Integrates with live chat, chatbots, help desk, or other customer service software

Based on 16 Ameyo by Exotel Cloud Contact Center reviews. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

As reported in 18 Ameyo by Exotel Cloud Contact Center reviews. Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took

Ability to control file/folder access by user or group, external sharing permissions, editing policies, device location restrictions, sharing by device, etc. 20 reviewers of Ameyo by Exotel Cloud Contact Center have provided feedback on this feature.

As reported in 19 Ameyo by Exotel Cloud Contact Center reviews. Ensures user access management, data lineage, and data encryption

As reported in 20 Ameyo by Exotel Cloud Contact Center reviews. Deliver standard reports for compliance standards and frameworks such as ISO, SOX, PCI, and HIPAA.

Perform ad-hoc or ongoing IT audits at different levels of the company. 17 reviewers of Ameyo by Exotel Cloud Contact Center have provided feedback on this feature.

Identify risk data attributes such as description, category, owner, or hierarchy. This feature was mentioned in 17 Ameyo by Exotel Cloud Contact Center reviews.

Protects data with some form of encryption as it leaves your secure or local network. This feature was mentioned in 16 Ameyo by Exotel Cloud Contact Center reviews.

Based on 19 Ameyo by Exotel Cloud Contact Center reviews. Allows administrators to set user access privileges to permit approved parties to access sensitive data.

As reported in 15 Ameyo by Exotel Cloud Contact Center reviews. Requires a second level of authentication, such as sms messaging or customized tokens, to access data.

Based on 65 Ameyo by Exotel Cloud Contact Center reviews. Provides voice call functionality.

As reported in 30 Ameyo by Exotel Cloud Contact Center reviews. Provides an interface for one or more social media channels.

Includes or integrates with live chat initiaited from the company's web site. This feature was mentioned in 26 Ameyo by Exotel Cloud Contact Center reviews.

Accepts contacts initiated through SMS or other mobile text functions. This feature was mentioned in 30 Ameyo by Exotel Cloud Contact Center reviews.

Based on 33 Ameyo by Exotel Cloud Contact Center reviews. Allows CSRs to receive and answer customer emails.

Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods. 49 reviewers of Ameyo by Exotel Cloud Contact Center have provided feedback on this feature.

Based on 47 Ameyo by Exotel Cloud Contact Center reviews. Callers can be routed to a queue or placed on hold until an agent becomes available.

Place a large or unlimited volume of calls simultaneously without diminishing the call quality. 45 reviewers of Ameyo by Exotel Cloud Contact Center have provided feedback on this feature.

Provides some level of analytics based on keywords and vocal tones. This feature was mentioned in 30 Ameyo by Exotel Cloud Contact Center reviews.

Based on 50 Ameyo by Exotel Cloud Contact Center reviews. Has auto dialing or predictive dialing functions for outbound use.

Based on 59 Ameyo by Exotel Cloud Contact Center reviews. Includes an interactive phone menu.

Based on 55 Ameyo by Exotel Cloud Contact Center reviews. Populates CSR's screen with available customer data.

Based on 43 Ameyo by Exotel Cloud Contact Center reviews. Maintains and shares information across channels and agents as the case progresses.

As reported in 52 Ameyo by Exotel Cloud Contact Center reviews. Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history.

Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary. 59 reviewers of Ameyo by Exotel Cloud Contact Center have provided feedback on this feature.

Report on historical or real-time call center performance metrics, and access data through highly visual dashboards. 63 reviewers of Ameyo by Exotel Cloud Contact Center have provided feedback on this feature.

Keeps records of agent-customer sessions for purposes of coaching, quality assurance, or regulatory purposes. 52 reviewers of Ameyo by Exotel Cloud Contact Center have provided feedback on this feature.

Provides workforce management functions such as scheduling and vacations, team assignments, and areas of expertise. 49 reviewers of Ameyo by Exotel Cloud Contact Center have provided feedback on this feature.

Based on 36 Ameyo by Exotel Cloud Contact Center reviews. Allows supervisors/managers to record and review telephone conversations of agents.

Report on historical or real-time call center performance metrics, and access data through highly visual dashboards. This feature was mentioned in 37 Ameyo by Exotel Cloud Contact Center reviews.

Enables the creation of an internal repository of knowledge articles This feature was mentioned in 16 Ameyo by Exotel Cloud Contact Center reviews.

Provides workflows for writing, editing, approving, and publishing knowledge article content This feature was mentioned in 15 Ameyo by Exotel Cloud Contact Center reviews.

As reported in 15 Ameyo by Exotel Cloud Contact Center reviews. Helps users understand which knowledge articles are working and identifies areas of improvement

As reported in 17 Ameyo by Exotel Cloud Contact Center reviews. Offers a search function that auto-suggests the knowledge articles that best fit the agent’s query

Based on 17 Ameyo by Exotel Cloud Contact Center reviews. Analyzes customer support tickets or conversations to suggest relevant knowledge articles

As reported in 15 Ameyo by Exotel Cloud Contact Center reviews. Allows for the creation of flowcharts or decision trees that guide agents step-by-step through resolving customer issues

Allows inflow of requests through various digital channels such as email, social media, etc. This feature was mentioned in 23 Ameyo by Exotel Cloud Contact Center reviews.

As reported in 25 Ameyo by Exotel Cloud Contact Center reviews. Allows users to access the software using mobile devices.

Based on 34 Ameyo by Exotel Cloud Contact Center reviews. Provides queue management in case of increase in case/call inflow.

Based on 34 Ameyo by Exotel Cloud Contact Center reviews. Allows distribution of incoming calls to agents.

As reported in 34 Ameyo by Exotel Cloud Contact Center reviews. Allows users to request a call back.

Based on 35 Ameyo by Exotel Cloud Contact Center reviews. Offers IVR (interactive voice response) for interaction between customers and a computer operated phone system.

Based on 35 Ameyo by Exotel Cloud Contact Center reviews. Allows automatic distribution of incoming calls to the agents.

As reported in 35 Ameyo by Exotel Cloud Contact Center reviews. Allow managers/supervisors to monitor calls for quality assurance purposes.

Based on 34 Ameyo by Exotel Cloud Contact Center reviews. Allows managers/supervisors to evaluate the performance of agents.

Condenses long documents or text into a brief summary.

As reported in 11 Ameyo by Exotel Cloud Contact Center reviews. Simulates human-like speech from text inputs.

Simulates human-like speech from text inputs.

Condenses long documents or text into a brief summary.