Ameyo by Exotel Cloud Contact Center Pros and Cons

its extensive omnichannel capabilities, allowing seamless management of customer interactions across multiple communication channels Review collected by and hosted on G2.com.

The interface can be overwhelming for new users with a lot of features and options, making navigation difficult. Review collected by and hosted on G2.com.

Ameyo from Exotel is really simple to use . you don't have to be a tech wizard. Their customer service representatives are constantly available and quick to assist with any issues. With so many functions that cover everything, it's also excellent for everyday use. and easy to integrate and really convinient for day to day use Review collected by and hosted on G2.com.

Setting up Ameyo's advanced features might occasionally be a little challenging, so keep that in mind. Furthermore, it might not be the most affordable choice available, so keep that in mind if money is tight. Review collected by and hosted on G2.com.

It's really cost effective and value for noney Review collected by and hosted on G2.com.

Sometimes erros takes time to get fixed. Review collected by and hosted on G2.com.

User friendly customer care software.

1) Ameyo is very easy to use for both in-bound & out-bound calls.

2) We can manage access as per user role and requirements.

3) Up-time of this tool is very impressive. Review collected by and hosted on G2.com.

Only one dislive, sometime voice during the call is not so clear. Review collected by and hosted on G2.com.

Ameyo does not support the domestic process alone, we can able to connect the abroad clients by call. Here, the call audits and tracking are up to the level. Most user-friendly software, where anyone can use it. In ameyo, the user can use different kinds of extensions. One of the best calling software for the bpo sector. Review collected by and hosted on G2.com.

In mobile version, its not up to the level. It takes more time to clear the marked spams. The maintenance for this software has to be get improved and tickets should be resolved as soon as possible. Apart from this, it's a completely a very needed for calling. Review collected by and hosted on G2.com.

East to use can manage things and alignment anywhere and anytime. Able to do almost every work like auditing, recording, management, access monitoring, and data uploading.

Can easily check counselors' break time, hold time, on-call time, can freeze and unfreeze campaigns as well.

Single-time single user. Review collected by and hosted on G2.com.

Not found any thing till now while using it. Review collected by and hosted on G2.com.

What I find most appealing about Ameyo are its robust features. The way it streamlines call management and integrates seamlessly with our other systems is truly impressive. The customizable reporting tools and the ease of automation make it a powerful asset for our organization. Review collected by and hosted on G2.com.

Obtaining meaningful insights from the reporting platform and the exported data has proven to be a challenging endeavor. We have encountered numerous difficulties in comprehending and extracting actionable information from these resources. This may be attributed to the fact that our organization primarily relies on email communication, which constitutes 90% of our operations, while voice communication represents only 6% of our overall volume. It is my opinion that Ameyo is better tailored to organizations that heavily prioritize the voice channel. Review collected by and hosted on G2.com.

Voice log option helps us to get instant calls and n number of calls can be downloaded from it very easily.

Being a Qa can easily monitor my counselors and team. Review collected by and hosted on G2.com.

Sometimes the manage part takes time to get same time calls but get rectified qucikly as well. Review collected by and hosted on G2.com.

Easily check the details and showing a active agent details Review collected by and hosted on G2.com.

Hangings issue in Ameyo and lacking issue Review collected by and hosted on G2.com.

It functions as any of the effective IVR, however, a coin has 2 faces and it's not necessarily that, both faces when got flipped over give a win-win situation. But when it turns a face towards the user, he plays around. Ameyo is user-friendly undoubtedly either a user is a 1st time user or has been using it for a long. As we have got a toll-free interface while connecting to our business clients, it never lets any customer go away without a connection built and allows us to integrate it with running CRM. Review collected by and hosted on G2.com.

What I have observed is that, while fetching different types of reports, we need to filter the inputs, and the form provided in the system is bulky. I suggest as every organization has the same set of KPIs running, therefore predefined report system would help users to get on similar reports. The main interface has a lot many information and should have provided an option to minimize it whenever required or whatever needs to access it. Review collected by and hosted on G2.com.