Ameyo by Exotel Cloud Contact Center Pros and Cons

The most easy interface to use, anyone can easily understand, Good for calling with recording. Review collected by and hosted on G2.com.

Sometimes when you click to see overall call duration for the day, it's have some issues with that but they fixed as u report they fixed it ASAP. Review collected by and hosted on G2.com.

The best thing about the Ameyo is that it is user-friendly, and you will get international and domestic calls available. You can track how many calls are individually made and how many calls have been connected or not connected. Review collected by and hosted on G2.com.

The dislike about the Ameyo price is too high. After 30mins of calls automatically, the call will be disconnected, and it is tough to reach customer support sometimes; they will blame the network provider. Review collected by and hosted on G2.com.

It has so many options but it helps get the calls instantly plus I can easily audit calls with the voicelog option. Review collected by and hosted on G2.com.

As of now I haven't find anything which I don't like abt ameyo. Review collected by and hosted on G2.com.

Ameyo is customer engagement that enables us to connect with the customer. Ameyo is user-friendly software whether the user is new or frequent. Ameyo allows both domestic and international calls and can be customized whether you should receive incoming calls or only outgoing ones. Review collected by and hosted on G2.com.

Some of the dislikes of Ameyo are the high cost, it crashes often, and we have to refresh it repeatedly. There is no mobile version of Ameyo available. Reaching customer care of Ameyo is hard. Review collected by and hosted on G2.com.

Its very easy to use and collects lots of information in one software Review collected by and hosted on G2.com.

In verification its take alot of time in loading Review collected by and hosted on G2.com.

The best thing about Ameyo is that it ensures safe and secure calls with clients without revealing our personal contact with them. It records all our conversations with the clients and saves the recordings in the cloud. Review collected by and hosted on G2.com.

Ameyo crashes a lot; we need to refresh it often. Ameyo sometimes lags, and it takes a few times to regain the connection. There is no Ameyo mobile version, and it is hard to do the dialing through Ameyo in mobile version. Review collected by and hosted on G2.com.

Ameyo integrates with my CRM and pulls all my call history records. Ameyo offers us excellent audio connectivity for both domestic and international calls. With Ameyo, we can also send custom messages to customers. Review collected by and hosted on G2.com.

Ameyo portal shows server down error code often. Ameyo customer care is always busy, poor response from the customer care team. Ameyo is costlier than Kaleyra software. Review collected by and hosted on G2.com.

Ameyo can be used to connect not only to domestic customers it can also be used to connect international customers without any interruption. It is one of the best customer experience management solutions in the market Review collected by and hosted on G2.com.

Even though Ameyo is one of the best customer experience management solutions, when used in full capacity, it Lags a bit. The cost of implementing and managing Ameyo in an organization is high Review collected by and hosted on G2.com.

Ameyo is user-friendly and straightforward, and the campaign selection and login features are excellent.

We can control and adjust calling/ concall / changing extensions and agent self-monitoring.

Call details with the campaign, disposition and custom time selection features are very beneficial for call centers.

We can control agents' time utilization, including their Breaks, campaign, and other activity. Review collected by and hosted on G2.com.

We can operate only on PRI in Ameyo software.

TDM is not working in Ameyo.

Report generation is pretty complex, and admin control should also be increased.

Integration feature is not possible with CRM software. Review collected by and hosted on G2.com.

Ameyo integrates quickly with all my CRM tools, like LeadSquared, Salesforce, and Zoho CRM, offering excellent connectivity. I can track my reports, call history, and call recordings here. Review collected by and hosted on G2.com.

The one thing I dislike about Ameyo is that the Ameyo server breaks down at least 2 or 3 times a month. The mobile version also not that good, and the spam clearance also takes time. Review collected by and hosted on G2.com.