Amex GBT Egencia Pros and Cons

The plateform offers a great variety of accomodation options at competitve prices, making it easy to find the right choice for different needs. The ease of implementation and integration into our system was seamless, and it's been incredibly user-friendly for both myself and my team. I have booked around six times this year, and the customer support has always been prompt and helpful (when needed). Review collected by and hosted on G2.com.

Honestly, there is nothing I can complain about. Everything has been seamless. Review collected by and hosted on G2.com.

I can easily see all bookings for my entire team, excellent reports to help understand our highest cost related to travel each quarter, and easy booking anytime my team needs to travel. Review collected by and hosted on G2.com.

I would like the ability to create a new booking from an existing booking. That way the traveler name and hotel location are auto filled by the software so that all I have to do is enter new travel dates. This would be a time saver as many of my field team members stay in one location for serval weeks at a time. Review collected by and hosted on G2.com.

We’ve been using Egencia as our travel management solution, and I’m really impressed with how well it integrates with our other systems. The app is intuitive and easy to use, which makes booking and managing travel so much smoother for our team. Their customer service has also been responsive and helpful whenever we’ve had questions. Overall, a great solution for business travel management! Review collected by and hosted on G2.com.

Egencia has been helpful for managing our business travel, but there are a few areas that could use improvement. While the chatbot is fine for initial questions, I would prefer 24/7 access to a human representative for more complex issues. There should be an easier way to bypass the bot when needed. Also, the lack of integration with Norwegian airlines is a bit frustrating, as I can’t modify reservations through self-service and need to call customer support for changes. Improving these areas would make the experience much smoother. Review collected by and hosted on G2.com.

approval process is simplified. I search for flight and hotel and approval request goes straight to my boss. Review collected by and hosted on G2.com.

when something goes wrong there is nobody in charge to make decisions.

service agents don't know what they are doing. I talked to 4-5 different agents and they kept changing how the process works. service consistency is non existent.

In some case the service fee is 50% of what the actual travel item is.

When calling agents don't mention any possible service fee but only the travel item price. I was quite surprised when a fee was slapped on top. Review collected by and hosted on G2.com.

Egencia is easy to navigate and has the capability from small to large companies for travel needs. The tool is easy to navigate and my account mgr is excellent. The access to a Community for questions is very helpful to a system admin. Review collected by and hosted on G2.com.

At times their updates can make changes to your system settings that will have to be reset. Review collected by and hosted on G2.com.

Egencia is a user friendly program. It is self explanitory and easy to read. I like that i can book the hotel and flight, car as needed in one time sign on. I use Egencia almost daily. I am using for bookings and for expenses. I havent had to use or contact customer service alot. Review collected by and hosted on G2.com.

when there is an error and when you cancel it still hits the credit card and then you have to wait for the credit. Ie. I booked a flight for a gentleman to find out the wrong information was given so i had to cancel the flight and start over. I was not able to find that information in Egencia but had to call the airlines dirrectly. Review collected by and hosted on G2.com.

What I like best is all the information I need is in one place. While booking a hotel I may need a rental car or flights to multiply cities and all this can be done in one visit to Egencia. Review collected by and hosted on G2.com.

There have been times when I've needed a larger variety of hotels that may be outside of policy, but closer to the client. I'll have to do a Google search to find what I need. Review collected by and hosted on G2.com.

The ease of locating travel fares, making travel arrangements. Amex GBT Egencia provides a wide-range of flights, lowest airfares & hotel stay in comparison to direct air/hotel bookings. Customer service is key and AMEX GBT customer service support is excellent. Review collected by and hosted on G2.com.

Thus far I am very happy with the Amex GBT Egencia platform. I obtain great fares, a large suite of hotels to select from (city, state, country and worldwide). I use the Amex GBT Egencia platform to book all my business travel. Review collected by and hosted on G2.com.

AMEX GBT Egencia web site is very easy to navigate and you can schedule and plan your trip all at once or save it to work on and complete later. Review collected by and hosted on G2.com.

I did not fine anything on AMEX GBT Egencia web site which I did not like. Review collected by and hosted on G2.com.

I belong to the Egencia Circle and it is an exceptional service, anytime you will have the best service, professionals well trained and very empathetic with your travel problem and calm resolutions when related to travel changes etc Review collected by and hosted on G2.com.

There is no downside; the call waiting is short; the services are fast and resolutions with positive results. Sometimes receiving the travel receipts after a trip change can be problematic and must request a call Review collected by and hosted on G2.com.