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Verified User in Consumer Goods

Enterprise (\> 1000 emp.)

4/13/2023

"By far the worst corporate travel provider I have ever dealt with in the last 10yrs"

0/5

What do you like best about Amex GBT Select?

On the odd occassion I might come across a consultant who is friendly and deals with the request quick and efficiently Review collected by and hosted on G2.com.

What do you dislike about Amex GBT Select?

9/10 i am dealing with multiple issues from an inefficient booking tool that does not allow the user to book multiple cities, which forces you to call through to their GENERAL call centre (no dedicated agents are assigned to the customers - it's just pick of the litter) from here multitude of challenges, the travel agents work off their own internal system that brings up seats that are assigned to them. It does not display all seats, the customer then has to search direct routes and availability with airlines. From here you provide the exact airline, route and cost to the agent to re-price. All in all it takes a whole day just to do 1 multi city itinerary... it is painful and exhausting.

If I could I would eliminate the middle man (AMEX) and let the assistants do all their travel booking. Much more efficient, less stressful and cost effective. Review collected by and hosted on G2.com.

Recommendations to others considering Amex GBT Select:

BUYER BEWARE.... Just because it's an AMEX product does not mean the product is worth buying. Do your market due diligence and source other providers. Customer care should be your priority, and this is where GBT fall short on majorly!!! Review collected by and hosted on G2.com.

What problems is Amex GBT Select solving and how is that benefiting you?

Consultants are extremely unprofessional, no sense of urgency and have been in the role so long that they have lost any sense of customer care. I try everything to avoid dealing with a consultant directly but their online booking tool is so antiquated that you are force to deal with incompetent and rude agent. Extremely stressful Review collected by and hosted on G2.com.

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Validated ReviewerSource: Organic

See what 10 reviewers think of Amex GBT Select

4.2 out of 5 · Verified reviews from real users

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