Amazon Lex Pros and Cons

Amazon lex provides an option to optimise the legacy Traditional DTMF IVR model to natural language IVR where it includes real time processing understanding the words.It really enhance customer experience from Traditional IVR to Natural language IVR. Review collected by and hosted on G2.com.

It did not have Point of presence in India based due to DoT regulations and also It did not provide support to most of indian language example Hindi support is not included in the Natural langague Review collected by and hosted on G2.com.

Amazon Lex is often praised for its ease of integration with other Amazon Web Services (AWS), robust natural language understanding capabilities, and scalability, making it a popular choice for building conversational interfaces and chatbots. Review collected by and hosted on G2.com.

Customization options could be more extensive, and there might be a learning curve for those unfamiliar with AWS services. It's always a good idea to evaluate based on specific project requirements and expectations. Review collected by and hosted on G2.com.

We can directly integrate aws services and other functions like s3 buckets. And good thing is it's supporting for both text and voice, and we can see advanced NLP capabilities. Review collected by and hosted on G2.com.

Only intigration, when user wants to intigrate with other vendor , its tightly integrated with AWS only Review collected by and hosted on G2.com.

great option as the out-of-the-box solution offered by Amazon within AWS Review collected by and hosted on G2.com.

limited capabilities and later on with chatbot launch, its usage became even more limited Review collected by and hosted on G2.com.

With it's suitable NLP model, good interaxtion with customers and scalbility makes it a best chatbot Review collected by and hosted on G2.com.

Amazon is not multiligual, you need to depend on other services to support languages.

Pricing is little hard to understand Review collected by and hosted on G2.com.

Best chat bot where we can configure it using code or without code

If we select lambda we need to write some code

Optimal solution for those using amazon connect Review collected by and hosted on G2.com.

I dont find any flaws till now

It was good compared to q and a chatbot

Where we provide intents in lex

Its better to add features which does not involve coding Review collected by and hosted on G2.com.

Lex is easy to configure. Training and configuring the chatbot is simple and easy. Review collected by and hosted on G2.com.

Conflicting documentation. Very hard to integrate the chatbot with your web site. Support or documentation how to do this is very less. Review collected by and hosted on G2.com.

Its quite easy to implement and use the chatbot. They can be designed according to your needs. The best part is Voice recognition. Review collected by and hosted on G2.com.

The only limitations is there are only 4 channels through you can host your chat bot. Review collected by and hosted on G2.com.

This was so easy to use to built my first chatbot! They had easy set up on how I can automate the messages between the bot and user. I was able to built my in a manner of few days Review collected by and hosted on G2.com.

This was my first time building a chatbot. I dint have any complaints. They made my experience creating a bot so easy Review collected by and hosted on G2.com.

The amazing power of natural language understanding and speech recognition through alexas brain is no comparison to any service from any company. ( except may be google bot if they do ). It has native one click deploy on multiple streams. Integration to lambda to process business logics. Review collected by and hosted on G2.com.

Authentication through third party solutions like octa would be great. Review collected by and hosted on G2.com.