Amazon Connect Reviews & Product Details

The design of Amazon Connect is simple and easy to modify the contact flows. Along with bringing onboard new users the setup is relatively easy. Integrations with different CRM are also easy and simple to support. Review collected by and hosted on G2.com.

There needs to be a feature to complete certain actions on mass, such as creating queues, predefined attributes etc. These should be able to digest a csv and create in mass instead of having to force us to create them manually one at a time. Review collected by and hosted on G2.com.

It is easy to use and implement with a bundle of features and security and could easily be plugged in with other AWS services Review collected by and hosted on G2.com.

It would be great if a free tier account is provided for developers or a free of cost call simulation ability. Review collected by and hosted on G2.com.

Amazon Connect is easy to use with lots of tabs to choose from to easily navigate what you need. It has significantly made working more organized and easier to monitor. This platformed allow me to manage tasks efficiently and totally relate with the saying" what gets measured gets managed". Review collected by and hosted on G2.com.

There are times when the sign in would require you to repeated do the process. This added step can take precious time when logins should be straightforward. Review collected by and hosted on G2.com.

Ability to integrate with different systems, easiness of such implementations and everyday use. Review collected by and hosted on G2.com.

Reporting is something that can be worked on and improved. Review collected by and hosted on G2.com.

i like that it's pretty simple to use. i think anyone, even someone that's not good with technology could still use this pretty easily. once my company gave me this system to use, i caught on to it pretty quickly and had no issues using it. I have not used this with any of the other companies that i have worked for, which is a surprise to me because this is so much easier than other systems that i have used in the past. Review collected by and hosted on G2.com.

i havent found anything that i dislike about it just yet, everything seems to be pretty good so far. One thing is I am not sure if it is my internet or if it is the system it self, because i had this issue in the office as well. but sometimes my amazon connect will disconnect from my connect and sell for some reason, which can be pretty frustrating. i am assuming that it has some thing to do with the internet instead of the service but either way it is not really a big deal to me at all especially since it does not happen very often. Review collected by and hosted on G2.com.

AWS offers a scalable platform where we can allow businesses to adopt customer engagement solutions to match the business. Security wise we have protection and safe business Review collected by and hosted on G2.com.

Support is too costly and we will not get support until we have business support enabled in the account this will extra cost for the businesses small scale organizations may face. Review collected by and hosted on G2.com.

I'd like the most to amazon connect is for it being user friendly. It really makes my work much more easy and it's very convenient to use, I also like the background of the software since it is very neat. Review collected by and hosted on G2.com.

Sometimes, what I don't like to amazon connect is that, it is being automatically logged out and you have to log in again so you can continue to use it, and sometimes, you cannot call due to an error Review collected by and hosted on G2.com.

What's best about Amazon Connect is that you can easily call someone no matter if it is local or domestic. Review collected by and hosted on G2.com.

So far I don't have any dislike about Amazon Connect because it can function well in our company. Review collected by and hosted on G2.com.

We can use multiple aws cloud services to implement this amazon connect

S3 to store data

Cloud watch to monitor logs

Dynamo db as target data

Lex for chat bots

We can create the contact center in hours using this amazon connect Review collected by and hosted on G2.com.

Bit slow compared to cisco

Need to work with various other services Review collected by and hosted on G2.com.

The IVR and customisation available. Contact history makes it easier to track a customer journey through the system. User management is also very user friendly for admins Review collected by and hosted on G2.com.

Creation and edit of contact flows can be more time consuming, particularly when there are multiple in use and it's a relatively small change required. Review collected by and hosted on G2.com.