Top 10 Connect Alternatives & Competitors

Top 10 Alternatives to Amazon Connect Recently Reviewed By G2 Community

#1

Talkdesk
By Talkdesk
(2,408)4.4 out of 5
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
Categories in common with Connect:
• Contact Center
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#2

NICE CXone Mpower
By NICE
(1,635)4.3 out of 5
NICE CXone Mpower automates end-to-end customer service—enabling organizations to boost satisfaction and efficiency while reducing costs at unprecedented scale. Move beyond traditional inbound customer service and into proactive AI-powered customer experiences. As the ultimate AI hyper-platform, CXone Mpower seamlessly orchestrates workflows, agents, and knowledge across every CX touchpoint. Connect front- and back-office workflows. Optimize enterprise-wide knowledge. Increase productivity with AI agents and augmented human agents. Unlike traditional CCaaS and inflexible point-solutions, CXone Mpower provides the most comprehensive applications portfolio, an open framework for integration, and Enlighten—CX-specific AI trained on the industry’s largest labeled and validated CX dataset — for organizations to design, build and operate every element of customer service.
Categories in common with Connect:
• Contact Center
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Reviewers say compared to Amazon Connect, NICE CXone Mpower is:
Slower to reach roi
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#3

Genesys Cloud CX
By Genesys
(1,396)4.3 out of 5
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
Categories in common with Connect:
• Contact Center
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Reviewers say compared to Amazon Connect, Genesys Cloud CX is:
Slower to reach roi
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#4

Five9
By Five9
(511)4.1 out of 5
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.
Categories in common with Connect:
• Contact Center
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#5

Aircall
By Aircall
(1,180)4.3 out of 5
Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.
Categories in common with Connect:
• Contact Center
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#6

Avaya Experience Platform
By Avaya
(177)4.1 out of 5
Avaya OneCloud CCaaS is a cloud contact center solution built for any size organization that is looking to enhance employee and customer experiences. ​​ Avaya OneCloud CCaaS delivers voice and digital channel customer engagement along with advanced self-service automation and employee productivity tools so you can build a true cloud customer service call center. Your subscription includes support and guidance from our Avaya OneCloud team. ​​
Categories in common with Connect:
• Contact Center
Reviewers say compared to Amazon Connect, Avaya Experience Platform is:
Slower to reach roi
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#7

RingCentral Contact Center
By RingCentral
(146)4.0 out of 5
RingCentral Contact Center is an omnichannel solution designed to let customers choose their preferred method of communicating with a company, including voice, chat, social media, SMS, email, and others.
Categories in common with Connect:
• Contact Center
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#8

UJET
By UJET
(1,079)4.7 out of 5
UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.
Categories in common with Connect:
• Contact Center
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Reviewers say compared to Amazon Connect, UJET is:
Slower to reach roi
Easier to do business with
Better at support
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#9

Twilio Flex
By Twilio
(32)4.0 out of 5
A cloud-based contact center platform that’s infinitely flexible & instantly deployable
Categories in common with Connect:
• Contact Center
Reviewers say compared to Amazon Connect, Twilio Flex is:
More expensive
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#10

Webex Contact Center
By Cisco
(148)4.4 out of 5
Create exceptional customer experiences that drive loyalty and lifetime value.
Categories in common with Connect:
• Contact Center
Get a quote
Reviewers say compared to Amazon Connect, Webex Contact Center is:
More expensive
Better at support
See all Webex Contact Center reviews