--- title: Amadeus Central Reservations System Reviews meta_title: 'Amadeus Central Reservations System Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 17 reviews by the users' company size, role or industry to find out how Amadeus Central Reservations System works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 17 scale: '5' date_modified: '2026-06-21' parent_category: name: Reservation url: https://www.g2.com/categories/reservation --- # Amadeus Central Reservations System Reviews **Vendor:** Amadeus **Category:** [Hotel Reservations Software](https://www.g2.com/categories/hotel-reservations) **Average Rating:** 3.9/5.0 **Total Reviews:** 17 ## About Amadeus Central Reservations System The Amadeus Central Reservations System (CRS) is a comprehensive, cloud-based platform designed to centralize and streamline hotel reservation and distribution processes. It enables hotels to manage availability, rates, and inventory across multiple properties and distribution channels from a single, intuitive interface. By integrating with various booking platforms, including online travel agencies (OTAs), global distribution systems (GDS), and direct hotel websites, Amadeus CRS enhances operational efficiency and maximizes revenue potential. Key Features and Functionality: - Centralized Management: Offers a unified dashboard for real-time control over room availability, rates, and inventory across all properties. - Expansive Distribution Reach: Integrates seamlessly with a wide range of distribution channels, including OTAs, GDS, and metasearch platforms, ensuring broad market visibility. - Advanced Revenue Management: Provides tools for dynamic pricing strategies, allowing hotels to adjust rates based on demand, seasonality, and market conditions. - Guest Profile Management: Captures and manages detailed guest information, enabling personalized services and targeted marketing campaigns. - Comprehensive Reporting and Analytics: Delivers in-depth performance insights through interactive dashboards, facilitating data-driven decision-making. Primary Value and Solutions Provided: Amadeus CRS addresses the complexities of hotel reservation management by offering a centralized solution that enhances operational efficiency, reduces the risk of overbooking, and ensures consistent rate distribution across all channels. Its expansive distribution capabilities increase market reach, while advanced revenue management tools empower hotels to optimize pricing strategies. By integrating guest profile management, the system also enables personalized guest experiences, fostering loyalty and driving repeat business. Overall, Amadeus CRS provides a scalable and flexible platform that supports hotels in maximizing revenue and delivering exceptional guest services. ## Amadeus Central Reservations System Reviews ### 1. Simple and Effective Global Flight and Hotel Reservations **Rating:** 5.0/5.0 stars **Reviewed by:** AHAMMAD M. | SALES, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Amadeus Central Reservations System?** It can make in booking airline tickets and hotel bookingd worldwide with great ease and efficiency. **What do you dislike about Amadeus Central Reservations System?** Certain airlines are absent from the Amadeus CRS, and others that I dislike are also not found. **What problems is Amadeus Central Reservations System solving and how is that benefiting you?** If include the missing airline in the Amadeus CRS system, we will have access to all-in-one platforms. ### 2. Efficient and reliable system for booking flights **Rating:** 3.5/5.0 stars **Reviewed by:** Hamza A. | Data Processor, Research, Enterprise (> 1000 emp.) **Reviewed Date:** July 25, 2025 **What do you like best about Amadeus Central Reservations System?** As a former Expedia Travel Advisor, I liked that with Amadeus Central Reservations System, finding flights as well as making reservations was fast as well as speedy. It includes live availability as well as competitive rates, thus making it easy to immediately find clients' best offer. I also liked having its functionality to connect with hotel products as well as ancillaries, thus allowing me to take care of diverse aspects of a traveler’s journey from one location. Through its shortcuts as well as command line functionality, I could make reservations more quickly, a benefit particularly during peak time periods. **What do you dislike about Amadeus Central Reservations System?** A big problem I had with Amadeus was that it was hard for new people to learn, especially if they didn't know GDS commands. Also, some things seemed old and not as easy to use as newer online tools. Sometimes, I had to do more steps to finish easy tasks and when many people were using the system it could be slow, which was annoying when I needed to help customers faster. **What problems is Amadeus Central Reservations System solving and how is that benefiting you?** Amadeus Central Reservations System aided me in streamlining a series of important business issues. It made searching for flights as well as rooms as well as making reservations a matter of ease, thereby enabling me to save a great deal of time as well as room for error. Displaying schedules, availability, as well as flights' costs in real-time aided in giving customers quick, accurate responses. Multi-city bookings, for examples, as well as extras were addressed immediately from a single location with assistance from the computer. Such efficiency enabled more clients to be assisted within a day as well as a high quality of service, both of which aided client satisfaction as well as business success. ### 3. Highly recommended ticketing software for aviation **Rating:** 4.0/5.0 stars **Reviewed by:** sarfarazuddin . | Process Associate, Enterprise (> 1000 emp.) **Reviewed Date:** December 23, 2022 **What do you like best about Amadeus Central Reservations System?** # Easy to use for flight ticketing and PNR creation. # Easy to create a flight PNR in only five steps. # logical commands that are very easy to learn and understand. # Easy to make any changes in the PNR after the ticket is issued. **What do you dislike about Amadeus Central Reservations System?** # High subscription charges. # Charge fee with the agency to create any PNR even after subscription. # Not convenient to book a hotel or rent a car. # Allow only six pages to open in one go. **What problems is Amadeus Central Reservations System solving and how is that benefiting you?** # It helps in to quickly check the flight available and live fares. # Allow to block the flight seats without any charges. # Allow to share electronic tickets to our clients directly after ticket issued. # Helps to share flight terminal and baggage allowance to our clients. ### 4. Is there any other way to book travel? **Rating:** 4.0/5.0 stars **Reviewed by:** Diego G. | Group Travel Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2019 **What do you like best about Amadeus Central Reservations System?** I worked for 8 years in the travel industry and work with a lot of travel booking products and software and none as easy as Amadeus, their new interface is great, you can browse upgrades really easily and they even have a masked interface if you are not into cryptic use. **What do you dislike about Amadeus Central Reservations System?** I used to dislike you couldnt do an upgrade on an existing option but now with the new roll out they even improved that! **What problems is Amadeus Central Reservations System solving and how is that benefiting you?** I work for a travel company so all our booking are made through this amazing system, not only single bookings but ticketing group bookings as well and saving the ticketing fee of airlines ### 5. One of the Best GDS **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2021 **What do you like best about Amadeus Central Reservations System?** I used two different GDS, such as Worldspan, Saber. Still, I believed me once I used Amadeus, I forgot every GDS because the feature and tools of Amadeus software I love it very familiar and user-friendly. **What do you dislike about Amadeus Central Reservations System?** There is nothing to dislike because it's one of the best GDS software. Slightly complicate for first-time users, but once you get command on Amadeus, it goes very smoothly. **What problems is Amadeus Central Reservations System solving and how is that benefiting you?** I used this software daily to create multiple flight reservations for my client, A fantastic feature and easy to make cancellations and amendments using Amadeus. Overall experience was pretty good, and I highly recommended that kind of software. ### 6. Very pleasant **Rating:** 5.0/5.0 stars **Reviewed by:** Alessia T. | Vice responsabile - Vice coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2019 **What do you like best about Amadeus Central Reservations System?** It's Easier to use and user-friendly compared to other systems, **What do you dislike about Amadeus Central Reservations System?** It's quite slow to load and updates are not so often added **Recommendations to others considering Amadeus Central Reservations System:** Prefer it for the simplicity and user-friendly interface **What problems is Amadeus Central Reservations System solving and how is that benefiting you?** We can simply book all the services we need to book for and it's quite hard not to find availability ### 7. A great reservation system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2019 **What do you like best about Amadeus Central Reservations System?** Amadeus Reservation System is one of the best reservation systems available on the market. It is very complete and user friendly, accurate and always up to date in digital and data advancement. **What do you dislike about Amadeus Central Reservations System?** Perhaps I would suggest improvements on the customer service side as it has gone worse instead of advance in the past years. **What problems is Amadeus Central Reservations System solving and how is that benefiting you?** Latest technology and best fare combinations to make it possible to compete in the market. ### 8. Amadues for selling tickets **Rating:** 3.5/5.0 stars **Reviewed by:** Lindsey S. | Sales Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2019 **What do you like best about Amadeus Central Reservations System?** It is an all in one platform that integrates most all of the different airlines into 1 selling platform, I like that they allow you to work in the text only format which allows for faster booking. **What do you dislike about Amadeus Central Reservations System?** It can be slow at times, sometimes splitting booking the new airline locater doesn't come through and you have to call the airlines. **What problems is Amadeus Central Reservations System solving and how is that benefiting you?** it speeds up my ability to compare prices and book tickets for my clients vs. what it would take to do so via online booking engines. ### 9. Have no reservations with Amadeus **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2019 **What do you like best about Amadeus Central Reservations System?** Being able to have our accounts and data accessible from anywhere. It’s easy to maintain and have the data centralized. We like that it's good for the environment because it allows the company to go paperless.” **What do you dislike about Amadeus Central Reservations System?** After recieving training, the software was very easy to use and understand. **What problems is Amadeus Central Reservations System solving and how is that benefiting you?** We had problems with the last software, but when we switched to Amadeus we were given a reservation system that was easier to navigate through, it was less buggy and caused fewer network issues. The multi-currency and language capabilities of Amadeus are huge positives. Very effective in all it was made to accomplish. ### 10. An ease with a push of a button! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Games | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2019 **What do you like best about Amadeus Central Reservations System?** I enjoyed the ease of the program, I like how easily manageable I can use this site to book reservations or make arrangements. **What do you dislike about Amadeus Central Reservations System?** As far as hospitality goes, there is nothing wrong with this app that I have used. I have found that when I use something, I like to take my time to study necessary tools to be successful **Recommendations to others considering Amadeus Central Reservations System:** None **What problems is Amadeus Central Reservations System solving and how is that benefiting you?** As far as hospitality goes, there is nothing wrong with this app that I have used. I have found that when I use something, I like to take my time to study necessary tools to be successful. ### 11. Amadeus review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2019 **What do you like best about Amadeus Central Reservations System?** Able to easily research and sell airfare. **What do you dislike about Amadeus Central Reservations System?** Poor customer support at times when system is down. **Recommendations to others considering Amadeus Central Reservations System:** Amadeus Connect is their product of the future. It’s a bit bumpy right now but it’s web based and it should be a very good product eventually. **What problems is Amadeus Central Reservations System solving and how is that benefiting you?** Amadeus is the booking engine our company uses. It has its downsides but overall is easy to understand once you have a general understanding of the system. ### 12. Very manual, too many steps **Rating:** 1.5/5.0 stars **Reviewed by:** Lilly X. | Senior Accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2019 **What do you like best about Amadeus Central Reservations System?** Does the job with reservations and revenue reporting **What do you dislike about Amadeus Central Reservations System?** Very manual. Takes extra clicks to get somewhere and find the answer to a question **What problems is Amadeus Central Reservations System solving and how is that benefiting you?** Confirmation receipts that are missing information, importing data to our accounting system ### 13. Ease of use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2019 **What do you like best about Amadeus Central Reservations System?** Simple navigation, user friendly, good UX and design interface **What do you dislike about Amadeus Central Reservations System?** Somewhat of a steep learning curve. Other competing softwares can do a lot more all in. **What problems is Amadeus Central Reservations System solving and how is that benefiting you?** Hotels booking ### 14. Great System **Rating:** 5.0/5.0 stars **Reviewed by:** Brandi S. | Realtor, Real Estate, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2016 **What do you like best about Amadeus Central Reservations System?** I like the ease of being able to make reservations for multiple companies all in one system. It beats having to login to multiple sites to quote and book reservations. **What do you dislike about Amadeus Central Reservations System?** The only thing I dislike is when the system randomly goes down and I have to use back up systems. It would be nice to send out a notice preparing users for any system issues. **What problems is Amadeus Central Reservations System solving and how is that benefiting you?** I am being able to retrieve quotes faster and make reservations in a timely manner versus going through a long drawn out process to do the same thing on the suppliers site. I've realized that it simplifies the whole booking process. ### 15. You cannot help but master it **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2017 **What do you like best about Amadeus Central Reservations System?** Amadeus CRS is easy for use with all those nice smart people. Don't get me wrong, I like simplicity but somehow Amadeus is as exquisite as the name of its patron. With all the transactions in your head, you are a true composer of symphonies for the sake of the lowest price possible for an air ticket to please the customer standing in front of you. What I really enjoy is the feeling of being a true Master, when you areally become good at it. **What do you dislike about Amadeus Central Reservations System?** I don't like all those user-friendly new features. I like being and feeling smart. **What problems is Amadeus Central Reservations System solving and how is that benefiting you?** Almost bug-free. Never encountered miscalculation whatsoever. ### 16. GDS is behind the times **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2016 **What do you like best about Amadeus Central Reservations System?** Amadeus is a useful tool in travel. They are outdated, though. The old school methods are not simple to learn and include way too many steps. **What do you dislike about Amadeus Central Reservations System?** I dislike how behind the times this product is. It makes learning and training difficult for new hires. **Recommendations to others considering Amadeus Central Reservations System:** Ask for training in person not via webinar! **What problems is Amadeus Central Reservations System solving and how is that benefiting you?** Amadeus is our GDS making bookings occur all in one location. ### 17. Amadeus **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2016 **What do you like best about Amadeus Central Reservations System?** Very easy to use, commands for Native are simple and easy to handle **What do you dislike about Amadeus Central Reservations System?** It's all blue, All the time! If the colors could be easier changed that would be awesome! **What problems is Amadeus Central Reservations System solving and how is that benefiting you?** Bookings are made simpler and easier. ## Amadeus Central Reservations System Discussions - [What is the function of Amadeus system?](https://www.g2.com/discussions/what-is-the-function-of-amadeus-system) - [What are the functions performed on a central reservation system?](https://www.g2.com/discussions/what-are-the-functions-performed-on-a-central-reservation-system) - [What is Amadeus central reservation system?](https://www.g2.com/discussions/what-is-amadeus-central-reservation-system) - [What are the features of central reservation system?](https://www.g2.com/discussions/what-are-the-features-of-central-reservation-system) - [Will you improve the programa in a near figure?](https://www.g2.com/discussions/will-you-improve-the-programa-in-a-near-figure) - 1 upvote - [View Amadeus Central Reservations System pricing details and edition comparison](https://www.g2.com/products/amadeus-central-reservations-system/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-26+12%3A00%3A57+-0500&secure%5Bsession_id%5D=95117011-5b29-43ae-a11e-d59918b4969e&secure%5Btoken%5D=3388dfb2b12258c5d03e45b57183063ed8e6298a2797e896906ab51e3b633d76&format=llm_user) ## Amadeus Central Reservations System Integrations - [RateManager](https://www.g2.com/products/ratemanager/reviews) ## Amadeus Central Reservations System Features **Agentic AI - Hotel Reservations** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Amadeus Central Reservations System Alternatives - [SynXis Enterprise Platform](https://www.g2.com/products/synxis-enterprise-platform/reviews) - 3.6/5.0 (18 reviews) - [Cvent Event Marketing & Management](https://www.g2.com/products/cvent-event-marketing-management/reviews) - 4.3/5.0 (2,082 reviews) - [iHotelier](https://www.g2.com/products/ihotelier/reviews) - 3.7/5.0 (12 reviews)