Top 10 Alvaria CXP Alternatives & Competitors

Top 10 Alternatives to Alvaria CXP Recently Reviewed By G2 Community

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Alhena AI
(34)4.9 out of 5
Alhena (formerly Gleen) is the most accurate and highly capable generative AI-based solution designed to enhance customer service across all your channels. Typically, our customers see an ROI of 500% or more. Alhena learns from your documentation and automatically answers questions. Our proprietary ML model ensures high accuracy and relevance in its responses, and its answers improve over time. It leverages AI agents to automate several self-service workflows, there by improving CSAT and hence, customer retention.
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Reviewers say compared to Alvaria CXP, Alhena AI is:
Better at support
Easier to do business with
More expensive
Visit Website
#1

Salesforce Service Cloud
By Salesforce
(5,619)4.4 out of 5
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
Categories in common with Alvaria CXP:
• Customer Self-Service
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Reviewers say compared to Alvaria CXP, Salesforce Service Cloud is:
Better at support
Easier to do business with
More expensive
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#2

Zendesk Support Suite
By Zendesk
(6,184)4.3 out of 5
Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.
Categories in common with Alvaria CXP:
• Customer Self-Service
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Reviewers say compared to Alvaria CXP, Zendesk Support Suite is:
Better at support
Easier to do business with
More expensive
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#3

NICE CXone Mpower
By NICE
(1,715)4.3 out of 5
NICE CXone Mpower automates end-to-end customer service—enabling organizations to boost satisfaction and efficiency while reducing costs at unprecedented scale. Move beyond traditional inbound customer service and into proactive AI-powered customer experiences. As the ultimate AI hyper-platform, CXone Mpower seamlessly orchestrates workflows, agents, and knowledge across every CX touchpoint. Connect front- and back-office workflows. Optimize enterprise-wide knowledge. Increase productivity with AI agents and augmented human agents. Unlike traditional CCaaS and inflexible point-solutions, CXone Mpower provides the most comprehensive applications portfolio, an open framework for integration, and Enlighten—CX-specific AI trained on the industry’s largest labeled and validated CX dataset — for organizations to design, build and operate every element of customer service.
Categories in common with Alvaria CXP:
• Customer Self-Service
Try for free
Reviewers say compared to Alvaria CXP, NICE CXone Mpower is:
Better at support
Easier to do business with
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#4

Drift
By Salesloft
(1,251)4.4 out of 5
Drift’s Conversation Cloud lets businesses engage with buyers in a personalized way at every stage of their journey — from researching to chatting with sales to post-sales help. It's made up of three core solutions: Conversational Marketing, Conversational Sales, and Conversational Service, all powered by our underlying Conversational AI. Conversational Marketing connects marketers and website visitors in real-time conversations to surface the right content for visitors, answer their questions, or qualify and convert best-fit buyers through the funnel. Conversational Sales helps sellers close deals faster by giving them a unified place to get real-time buyer insights, collaborate with teammates, and jumpstart personalized conversations through chat, video, email, or phone. Conversational Service provides real-time personalized customer care and helps support agents focus on high-priority customers by deflecting low-level issues and empowering customers to answer their own questions.
Categories in common with Alvaria CXP:
• Bot Platforms
• Customer Self-Service
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Reviewers say compared to Alvaria CXP, Drift is:
Better at support
Easier to do business with
See all Drift reviews
#5

Help Scout
By Help Scout
(407)4.4 out of 5
Help Scout is a customer support platform growing businesses use to manage all their customer conversations in one place.
Categories in common with Alvaria CXP:
• Customer Self-Service
Try for free
Reviewers say compared to Alvaria CXP, Help Scout is:
Better at support
Easier to do business with
Easier to set up
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#6

Botpress
By Botpress
(351)4.6 out of 5
Botpress is a user-friendly conversational AI platform that empowers individuals and teams of all sizes to design, build, and deploy AI-powered chatbots for various applications. As a pioneer in the chatbot industry, Botpress embraces the power of large language models (LLM) and generative AI to create personalized, engaging chatbot experiences for any purpose. Available in 100+ languages and with a GPT-native suite of tools to help you unlock your creativity, Botpress supports you in achieving your conversation automation goals.
Categories in common with Alvaria CXP:
• Bot Platforms
• Customer Self-Service
Try for free
Reviewers say compared to Alvaria CXP, Botpress is:
More expensive
Easier to do business with
Better at support
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#7

Zoho Desk
By Zoho
(6,328)4.4 out of 5
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
Categories in common with Alvaria CXP:
• Customer Self-Service
Try for free
Reviewers say compared to Alvaria CXP, Zoho Desk is:
Better at support
Easier to do business with
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#8

Simplified
By Simplified
(4,955)4.6 out of 5
Simplified helps you design everything, scale your brand, and collaborate with your team like never before. Create stunning designs, videos, and write copy using our ai copywriter tool. Then, get started with our free forever plan. Design Simplified gets you designing in seconds. Choose from thousands of stunning templates for social media posts, Instagram stories, Reels, TikToks, ads, banners, and everything else—all for free. Enjoy magic, one-click AI that can remove backgrounds, create animations, and resize images in (you guessed it) one click. You never have to use multiple tools ever again! Customize instantly with our resource library filled with millions of photos, thousands of fonts & design components. It's as simple as drag, drop, done. AI Copywriting Simplified's AI copywriting works so fast, it feels like magic. Simplified's AI can help you rewrite, improve, or write new copy from scratch, so you don't need to waste a second staring at a blank screen (or scrolling an app, or screaming into the void). Generate copy that performs well across search engines, ads, product descriptions, social media, blogs, and anything else you need. And ta-da✨ your day got a whole lot lighter. Collaborate Say goodbye to endless rounds of feedback and confused workflows and get your team on the same page. Access instant commenting, tagging, and sharing with your team. Have multiple teams? Create more workspaces to keep projects separate. Organize projects, assets & more in folders. Social Media Publishing With in-app publishing & scheduling, you can start and finish all your marketing in the same app.
Categories in common with Alvaria CXP:
• Bot Platforms
Reviewers say compared to Alvaria CXP, Simplified is:
Better at support
Easier to do business with
Easier to admin
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#9

Freshdesk
By Freshworks
(3,504)4.4 out of 5
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
Categories in common with Alvaria CXP:
• Customer Self-Service
Try for free
Reviewers say compared to Alvaria CXP, Freshdesk is:
Better at support
Easier to do business with
More usable
See all Freshdesk reviews
#10

Intercom
By Intercom, Inc.
(3,360)4.5 out of 5
Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.
Categories in common with Alvaria CXP:
• Customer Self-Service
Try for free
Reviewers say compared to Alvaria CXP, Intercom is:
Better at support
Easier to do business with
More expensive
See all Intercom reviews

Sponsored
Alhena AI
(34)4.9 out of 5
Alhena (formerly Gleen) is the most accurate and highly capable generative AI-based solution designed to enhance customer service across all your channels. Typically, our customers see an ROI of 500% or more. Alhena learns from your documentation and automatically answers questions. Our proprietary ML model ensures high accuracy and relevance in its responses, and its answers improve over time. It leverages AI agents to automate several self-service workflows, there by improving CSAT and hence, customer retention.
Visit Website
Reviewers say compared to Alvaria CXP, Alhena AI is:
Better at support
Easier to do business with
More expensive
Visit Website