(725)
4.2 out of 5
Visit Website
Sponsored
Altitude Xperience 
Top Rated Altitude Xperience Alternatives
JL
Jose L.
Account Manager
Mid-Market(51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Altitude Xperience?
The quick answer. It is very easy to contact Altitude people and involve them in our projects. The commercial people are close to our business and close to the customer. They have the capabilities to understand the customer and adapt the right price. The capacity to easyly integrate with other voice platforms. Review collected by and hosted on G2.com.
What do you dislike about Altitude Xperience?
We don's dislike anyting.
Nothing at all. It is very easy to contact Altitude people and involve them in our projects, comparing to other vendors.
Other vendors don't have the capabilities to understand the customer and adapt the right price. Review collected by and hosted on G2.com.
42 out of 43 Total Reviews for Altitude Xperience
3.9 out of 5
The next elements are filters and will change the displayed results once they are selected.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
Overall Review Sentiment for Altitude Xperience
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
Log in to view review sentiment.
G2 reviews are authentic and verified.
Here's how.
We strive to keep our reviews authentic.
G2 reviews are an important part of the buying process, and we understand the value they provide to both our customers and buyers. To ensure the value is retained, it's important to make certain that reviews are authentic and trustworthy, which is why G2 requires verified methods to write a review and validates the reviewer's identity before approving. G2 validates the reviewers identity with our moderation process that prevents inauthentic reviews, and we strive to collect reviews in a responsible and ethical manner.
RB
Romi B.
AGM Quality Control & New Project
Mid-Market(51-1000 emp.)
What do you like best about Altitude Xperience?
The product, in terms of call handling is very stable. However realtime KPI view supervisor windows is quite elementary. Review collected by and hosted on G2.com.
What do you dislike about Altitude Xperience?
Voice & screen recording application AER has never worked without an issue in our environment since installation. Review collected by and hosted on G2.com.
JZ
João Z.
Mid-Market(51-1000 emp.)
What do you like best about Altitude Xperience?
Stability and interaction with the team that supports the environment Review collected by and hosted on G2.com.
What do you dislike about Altitude Xperience?
Dependencies of PS for customizations, the user could have more autonomy Review collected by and hosted on G2.com.
IT
Verified User in Telecommunications
Enterprise(> 1000 emp.)
JA
Jheyson David A.
Account Manager
Mid-Market(51-1000 emp.)
What do you like best about Altitude Xperience?
The way the team is always willing to help our clients, when our final clients have many requests, the support team is always ready to solve any request. In form of giving us the reports we need, or advising us of how to tune properly the platform to reach as many calls (in outbound) Review collected by and hosted on G2.com.
What do you dislike about Altitude Xperience?
That is hard to get custom reports. When the banks and our cliensts ask us for some reports, its sometimes hard to get them easely, making us to scalate it to Altitude Support team, sometimes is about users knowlege, but sometimes is the Altitude Xperience platform that does not give us the info. Review collected by and hosted on G2.com.
JC
Jorge C.
Developer
Enterprise(> 1000 emp.)
What do you like best about Altitude Xperience?
The response time and integration with so many third party software, integration with speech analytics and chatbots are one of the best things that the current market is improving. Review collected by and hosted on G2.com.
What do you dislike about Altitude Xperience?
Altitude has so many modules that it's really hard to find something to dislike, something that i dislike it's the documentation about the scripting, some definitions are not totally understandable Review collected by and hosted on G2.com.
GH
GARFIELD H.
Senior Programmer
Mid-Market(51-1000 emp.)
What do you like best about Altitude Xperience?
I like the new architecture of the product, with the concept of services and a central contact profile. Sweet! Review collected by and hosted on G2.com.
What do you dislike about Altitude Xperience?
Not be able to readily migrate my scripts and configurations to from an older version to a higher version of the product. V7 did this better :) Review collected by and hosted on G2.com.
WH
William H.
Gerente Innovacion y Diferenciacion
Mid-Market(51-1000 emp.)
What do you like best about Altitude Xperience?
The economic model of the licences is good to understand ad sell, The support of the presales area and the channel manager is excellent given that they are always willing to resolve our doubts and support us in the commercial processes. the response times are very fast Review collected by and hosted on G2.com.
What do you dislike about Altitude Xperience?
We replace the ACD of Alcatel-Lucent for the Altitude UCI solution, however we see that several basical functions required development or script, this situation generated that our offers are more expensive. Review collected by and hosted on G2.com.
PM
Pedro M.
Senior SQL Server Developer / DBA
Enterprise(> 1000 emp.)
What do you like best about Altitude Xperience?
Full engagement on all major channels used to comunicate with our customers. The possibility of working everywhere without the cost of maintaining a large infrastructure. Review collected by and hosted on G2.com.
What do you dislike about Altitude Xperience?
Being a cloud based service depends on the performance of external comunications infrastructure. Sometimes the performance can suffer from external contigenciies. Review collected by and hosted on G2.com.
AG
Verified User in Government Administration
Enterprise(> 1000 emp.)
What do you like best about Altitude Xperience?
La ultima version es una solucion completa para toda la gestion del agente y la comunicacion con todos los sistema de CRM Review collected by and hosted on G2.com.
What do you dislike about Altitude Xperience?
Debiera ser una solucion probada y certificada para los entornos de alta disponibilida de Windows Review collected by and hosted on G2.com.
AH
Verified User in Hospitality
Mid-Market(51-1000 emp.)
What do you like best about Altitude Xperience?
When we set it up in 2011, it was just 15 days. Then we were just running the show. No issues in Operations for 7 years. Review collected by and hosted on G2.com.
What do you dislike about Altitude Xperience?
Though there were no issues in Operations, we faced challenges in getting new requirements developed or of late (for the past 3 years at least) so issues were unanswered for months and years too. Then when we decided to upgrade - disaster struck. Altitude HQ is working on our issues right now.. Review collected by and hosted on G2.com.
Altitude Xperience Categories on G2
Altitude Xperience Comparisons
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
