Alloy Navigator Reviews & Product Details

As we are a small MSP we need a system that helps us in a lot of areas such as help desk, asset management , knowledgebase, keep track of customers, customer portal with self-service and much more. One very important feature was that we want the possibility for an agent, but at our choosing, we didn't want to be forced to rely on some kind of agent that needs to be installed everywhere in order to use the system. It was important to us to be able to use the system completely manually. We also wanted a system that we could grow into over time in a pace that we decided. We tested a lot of different systems until we found Alloy Navigator which just did everything we been searching for. Alloy Navigator also have an interface that out engineers like, which is very important. What we like is that the interface is more focused on every day work for the engineers than on measuring KPI’s. Once we decided to with Alloy Navigator there was a lot to learn and one thing we are very pleased with is the support we got, it has been fast and responsive. Review collected by and hosted on G2.com.

Some things must be done in a certain order, it is not always possible to go from one place in the system to another do sometning else and the go back to where you come from to continue.

When we tried out Alloy Navigator we got a test system which was great. However, once we got onboard with Alloy Navigator the test system was discontinued. We wished that we hade access to the testsystem for some time after we got onboard to try out thing before we implemented it into our own production system. I think this would have been possible if we asked for it. Review collected by and hosted on G2.com.

As soon as you login you get a great overview over tickets and assests. Coming from another similar product Alloy have a great system for handling tickets and creating a knowledge base, both for customers and internally. Review collected by and hosted on G2.com.

For me there was a steep learning curve, somethings were hard to find but after looking in the documentation it made sense. The documentation can be lacking at places but usually it gets the job done! Review collected by and hosted on G2.com.

We use Alloy Express, which comes with many features helping us to organize our helpdesk requests in an easily searchable format. Review collected by and hosted on G2.com.

Nothing negative stands out in my mind. As with any robust system there is a learning curve which I've found support very helpful and prompt. Review collected by and hosted on G2.com.

Cost-effective with a clean user interface. It is easy to navigate and well organized. Been using it for 10 years and have enjoyed the functionality of the product. Review collected by and hosted on G2.com.

We had some minor issues with the report function, but that may have resulted from some old configuration. In the express version, we cannot send an attachment when responding to a requester. Review collected by and hosted on G2.com.

We have many options to complete the information, to correctly follow up on each case. It is very important to have so much easy to exploit information with many statistical options. the basic handling of the product is very easy. The price they offer us for the amount of functionality we get is wonderful. Review collected by and hosted on G2.com.

I honestly think support is really distant; there's practically no way to get person to person support, everything is by email, I usually only get web documentation, sometimes I don't even have access to it; also, documentation is not friendly at all, there's not even one image to guide us, it's only all a lot of words... I wouldn't say I like it. I think it would be great to have more involved support, more personal guidance, at least by chat, that would let us better exploit the tool. Review collected by and hosted on G2.com.

It is easy for end-users to interact with Alloy. In our environment, they email the helpdesk, and Alloy routes it to a technician. Review collected by and hosted on G2.com.

I don't know enough about the reporting capabilities to take advantage of them yet. I've got some learning scheduled soon, though. Review collected by and hosted on G2.com.

First of all, excellent support, It is vastly comprehensive and works SO well for anything you could think of from Sales to Service to Billing Data. It is wildly comprehensive and has a huge knowledge base. All our ticketing, service, project management, sales, purchasing & assets management cycle tasks are all managed from within Alloy now. With all our staffs & clients using this system we still have a very responsive system with a great interface that have been customised to match some of the terms we use to describe our business processes. Great organisation of information including client information, tickets, and if needed documentation. Highly recommend as it's a great solution for an MSP of any size. One of the things I like the most is having the opportunity to open multiple tabs, It provides the ability to look up customers fast, start tickets fast and resolve them quickly. This is key when working a helpdesk where volume counts. It is very flexible and useful for managing customer tickets, with a great interface and proper management. It allows the automation for the assignment of tickets and the notification by a valid email. Alloy is very stable and the connection with the databases allows great flexibility Review collected by and hosted on G2.com.

There's absolutely nothing to dislike with this product :)

Very easy to organise tickets and collaborate with other technicians. Review collected by and hosted on G2.com.

One of the points that I want to highlight is the excellent support they provide.

They have trained people and they respond quickly to the problems or concerns that one has.

Today, this point is very important and makes a difference when choosing or continuing to use a product. Review collected by and hosted on G2.com.

I still haven't found anything I disagree with. Review collected by and hosted on G2.com.

Obviously the asset and inventory management. Specially tracking those assets. Review collected by and hosted on G2.com.

Reports. Report generation is little tedious one. I am always facing issues while generating report. Querying is very easy but there is no option to print that queried information.

1. what if my senior engineer is asking me to generate report of list of laptops deployed.

2. what if my senior engineer is asking me to list all the IT belongings of particular employee.

in the above said scenarios, what i am doing is manually creating an excel sheet based upon the query

this is very difficult as the list increases. Review collected by and hosted on G2.com.

It is structured to leverage ITIL principles out of the box. The user interface and web portals make it easy for both customers and technicians to use the tools. Workflows are powerful and flexible. The ability to customize workflows and the web portal make it so flexible that we have made it a "one stop" departmental Help Desk, including "non-IT" issues. Alloy's customer service team is one of the most competent and customer-oriented organizations I have ever worked with. Review collected by and hosted on G2.com.

The client has been the best way to be the best way to leverage technician tools; however, their recent version update appears to make the web portal even more powerful. Looking forward to upgrade. Review collected by and hosted on G2.com.