The service provides effective tools for evaluating options in Benefits Adminstration Review collected by and hosted on G2.com.

The Alight Benefits Administration makes you procedd through the entire process, even if options do not apply to the specific client Review collected by and hosted on G2.com.

The most helpful of alight benefits is the possibility to have multiple alternative for a different range of employees, this helps us implement our strategy for different range of ages within the company; the upsides are the interaction with the user and the administrator Review collected by and hosted on G2.com.

With current market I can't find any downsides, probably have an improvement opportunity when it comes to mobile solutions Review collected by and hosted on G2.com.

I like the resources available and how we are kept updated on new legislation and benefit changes. Our client team is very forward-thinking and is very engaged when issues arise. They work to resolve our problems or discuss why things cannot be adjusted. Review collected by and hosted on G2.com.

I think sometimes synergy amongst departments is not there. For example, the YSA platform and our actual Benefits Administration team do not have a good link when it comes to communication. If we have an issue on our bi-weekly calls, we usually have to wait until they reach out to speak with someone, as they typically don't have visibility in that area. Review collected by and hosted on G2.com.

Strong overall partner that can offer multiple services for a complex organization like ours. The team is relatively strong in discussing ongoing issues, fixes, etc. This team is very receptive to our requests to improve or enhance a process. The team is very professional. Review collected by and hosted on G2.com.

Challenges in customer service talent and consistency throughout the year which shines through in difficult situations - death, Medicare enrollment, dependent certification, etc. The crossover "events" impacting pension, 401(k) and/or health insurance comes across sometimes as disconnected. Review collected by and hosted on G2.com.

The project manager is very helpful in getting issues resolved in a timely manner and getting to the right teams to assist in resolution. She is calm and patient on calls even when the discussion gets heated! Review collected by and hosted on G2.com.

Some of the technical folks are not understanding of the file issues that are affecting the end result on the client side, and tell us that they cannot make changes Review collected by and hosted on G2.com.

Our contacts at Alight are very responsive, which is great! They can fix our minor issues relatively quickly and that is wonderful. Review collected by and hosted on G2.com.

One thing I dislike is that when we have a major issue and ask for updates, we just continuously get told "we escalated the issue", "still researching" after 5 months that this issue has been ongoing. The issue is now fixed after 6 months, but i wish that Alight would have took our issue more seriously. This was an issue between our connection with MSS to Dependent Verification Services. Review collected by and hosted on G2.com.

They work to resolve our problems or discuss why things cannot be adjusted. Review collected by and hosted on G2.com.

If we have an issue on our bi-weekly calls, we usually have to wait until they reach out to speak with someone, as they typically don't have visibility in that area. Review collected by and hosted on G2.com.

The collaboration between account team and internal team helps to create a trusting working relationship where we can continue to grow together. Review collected by and hosted on G2.com.

We are very fast moving, so we have high expectations of our suppliers. It isnt necessarily a dislike, but an improvement area. We would love to be able to ramp up the staffing to support such high volume and urgent requests. Review collected by and hosted on G2.com.

A stop solution for personalised, data-driven health, wealth, pay and well-being insights. User friendly. Review collected by and hosted on G2.com.

Nothing as such, most of the things are in place. Review collected by and hosted on G2.com.

They handle many benefits administrative tasks Review collected by and hosted on G2.com.

- High change order costs

- Costs per each file/task uploaded

- Inability to understand international support

- Slow to respond to requests and questions

- Outdated technology Review collected by and hosted on G2.com.