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Alchemer Survey Reviews & Product Details - Page 25

Alchemer Survey Overview

What is Alchemer Survey?

Giving every customer a voice and making every voice matter is at the core of what we do every day at Alchemer. Our wired-in, always-on approach to collecting and acting on feedback allows teams to hear from their customers in the moments that matter most. Alchemer Survey can be used across the enterprise — by CX, Marketing, UX/UI, Product, HR teams and more — because we are fast to implement, easy to use and administer, and quick to return value. Half of Alchemer customers report going live on day one, ready to deploy surveys and analyze feedback. And for 14 of the last 15 quarters, Alchemer has been ranked easiest to use by unbiased G2 reviewers, meaning your teams can continue their work seamlessly after switching to Alchemer. Businesses have undergone significant changes in recent years due to Digital Transformation, but many organizations have fallen behind in their feedback collection methods. Learn how organizations can effectively engage with their customers and stay customer-obsessed in a new digital-first business environment: https://www.alchemer.com/resource/customer-feedback-in-the-digital-era/

Alchemer Survey Details
Product Website
Languages Supported
Afrikaans, Arabic, Bengali, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Basque, Persian, Finnish, French, Irish, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Central Khmer, Korean, Latin, Latvian, Lithuanian, Malayalam, Marathi, Macedonian, Mongolian, Malay, Nepali, Dutch, Norwegian, Punjabi, Polish, Portuguese, Quechua, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swahili, Swedish, Tamil, Tatar, Telugu, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Chinese (Simplified), Tibetan, Fijian, Maltese, Maori, Samoan, Tonga (Tonga Islands), Xhosa
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Product Description

Alchemer (formerly SurveyGizmo) is an online survey software tool for designing online surveys, collecting data and performing analysis.

How do you position yourself against your competitors?

Our most frequent comparisons are against Qualtrics and SurveyMonkey. The latest G2 reports give an unbiased overview:

Alchemer beats Qualtrics on price by about 50%, yet each platform received equal marks for meeting requirements. Half of Alchemer customers report going live within one day (18% for Qualtrics). And Alchemer customers report a much quicker return on their investment.

SurveyMonkey customers tend to switch to Alchemer because we offer 43 question types (twice as many as SurveyMonkey), a simple pricing model with no per-response charges, and better survey support when needed.

Learn more about how we compare to our competitors here:
https://www.alchemer.com/alchemer-vs-qualtrics/
https://www.alchemer.com/alchemer-vs-survey-monkey/
https://www.alchemer.com/alchemer-vs-questionpro/
https://www.alchemer.com/alchemer-vs-forsta/
https://www.alchemer.com/alchemer-vs-getfeedback/


Seller Details
Seller
Alchemer
Company Website
HQ Location
Louisville, CO
Twitter
@AlchemerHQ
7,240 Twitter followers
LinkedIn® Page
www.linkedin.com
186 employees on LinkedIn®
Description

Alchemer offers the world’s most flexible feedback and data collection platform that allows organizations to close the loop with their customers and employees quickly and effectively. Our mission is to give every customer and employee a voice, and to make every voice matter. Alchemer serves more than 13,000 global CX, HR, and market research customers, including many Fortune 500 companies.


Martinette B.
MB
Overview Provided by:

Recent Alchemer Survey Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"Easy To Use, Robust In Practical Features"
It is very easy to use, even without much experience while still having all of the tools and added features one might need - the interface makes cr...
Kalon P.
KP
Kalon P.Small-Business (50 or fewer emp.)
4.0 out of 5
"Very flexible software for boutique research agencies"
The survey design is fairly intuitive. Upon getting a subscription, I jumped in and started building surveys. Some aspects took trial and error to ...
Verified User
I
Verified UserMid-Market (51-1000 emp.)
3.5 out of 5
"Excellent Customer Service"
Alchemer's customer service is always helpful and quick. It's better than the standard service received from most organizations. It's an easy tool ...
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Alchemer Survey Media

Alchemer Survey Demo - Alchemer Project Dashboard
The home page or Dashboard is the main interface of your Alchemer account. Each user in your Alchemer account can customize the home page to meet their needs.
Alchemer Survey Demo - Alchemer Integrations
Drive action by integrating live feedback into your existing business applications.
Alchemer Survey Demo - Alchemer Question Builder
From radio buttons to Likert scales to allowing respondents to upload files – no matter what data you need, we have the question type to collect it!
Alchemer Survey Demo - New Crosstab Report [our newest feature update as of May 2024]
A crosstab report allows survey builders to cross tabulate at least two questions in order to examine trends and patterns that are driving summary results.
Alchemer Survey Demo - Alchemer Workflow Dashboard
Alchemer Workflow is a no-code workflow engine that enables survey builders to customize the experience, automatically sending surveys based on time or behavior..
Alchemer Survey Demo - Alchemer Mobile Rich Text Prompt
Alchemer Mobile recently added images and rich text in prompts, empowering survey builders to create more effective calls to action and reap higher response rates.
Play Alchemer Survey Video
Play Alchemer Survey Video
Play Alchemer Survey Video

Official Downloads

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Video Reviews

897 Alchemer Survey Reviews

4.4 out of 5
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897 Alchemer Survey Reviews
4.4 out of 5
897 Alchemer Survey Reviews
4.4 out of 5

Alchemer Survey Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Alchemer SurveyQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about Alchemer Survey?

Alchemer is very easy to use and supports a LOT of functionality. My favorite features are its ability to build an automated flow around inviting responses via email, including reminders and thank you's. This has allowed me to run dozens of surveys over the years and get a relatively high response rate, as well as link the data back to other demographic factors that I need for reporting and segmentation. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

The price. The price is in line with others, but I've found it a bit cost prohibitive to enable multiple users in our organization due to our limited budget. I'd love to have less expensive options for my broader team. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

I use Alchemer for primary research and for student satisfaction surveys. I run about 30-40 surveys per year, maybe even more.

I've gotten very good response rates to my surveys and the tool makes it easy to report the results, including sharing those reports with other stakeholders. Review collected by and hosted on G2.com.

Victoria S.
VS
Kindergarten Teacher
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Alchemer Survey?

Survey Gizmo is easy to create, administer, send and review surveys Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

If you want to add a logo it cost money. In order to upgrade your survey it will give you an option to purchase/upgrade your account.

They also send a lot of emails reminding you to analyze your results which is kind of annoying. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

It’s an option similar to survey monkey Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

I was able to view my coworkers’ satisfaction from trainings and learn how satisfied they were in content knowledge Review collected by and hosted on G2.com.

Brian K.
BK
Managing Director
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Alchemer Survey?

Functionality is broad and handles relatively complex surveys. Very good for B2B surveys in particular Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

Nothing - very intuitive. Good online help reference library. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

If you are at all competent/experienced at writing and doing surveys, it's a great and easy-to-use online tool with a lot of basic, intermediate, and some advanced functionality. Feeds into Excel and SPSS very helpful, too. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

Voice of customer (especially B2B) central to my job as a consultant Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad
UT
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about Alchemer Survey?

Highly customizable and simple to use. I looked at over 7 options when considering which software to use for administering quizzes. The challenge is scoring "Select all that Apply" questions in a fair way. I wanted to give partial credit. Alchemer was the only one that allowed me to do so. I have very few issues, but when I have had a special thing that I want to accomplish, their support team is always available, easy to work with, I never have to get handed off to another support person because the first can't solve my problem, and their primary language is English. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

The software doesn't allow me to give points for a correctly answered incorrect-answer, meaning the quiz taker didn't chose the answer that was incorrect. It only allows me to subtract points for an incorrectly answered incorrect-answer, meaning the quiz taker chose an answer that they shouldn't have. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

If you want something very basic and simple, then you may not need Alchemer. If you want a full suite of quiz/assessment tools, then Alchemer has you covered. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

Alchemer has allowed me to create assessments that test true knowledge and provide a fair score to the quiz taker. Review collected by and hosted on G2.com.

Ahmed K.
AK
Sr. Electrical Engineer
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Alchemer Survey?

it can get feedback from any source and the variety of plans and pricing options Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

it is quite difficult in using the survey Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

the company utilized the survey in the enhancing the mep services Review collected by and hosted on G2.com.

Verified User in Management Consulting
UM
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Alchemer Survey?

Many different question formats for all needs Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

Exporting data can be difficult to read and analyze Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

I am able to create surveys to field qualitative and quantitative information and directly send to desired contacts Review collected by and hosted on G2.com.

Verified User in Consumer Electronics
UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Alchemer Survey?

Ease of creating surveys and conditional flows. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

I like everything about survey creation and analyzing the data. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

Highly recommend. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

Learning customer pain points and taking actions to resolve. Benefits are improved customer experience and NPS. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Alchemer Survey?

Intuitive interface that allows you to connect and discern important information. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

Cross-platform and cross-device experience could be smoother when working with teams. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

Consider the tradeoffs between products that Google offers and their ease of use across devices and teams. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

We use it as a valuable way to make meaning of feedback from customers. Review collected by and hosted on G2.com.

Verified User in Higher Education
UH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Alchemer Survey?

Provides a comprehensive survey service while remaining easy to use and interact with. It's full of helpful guides. In my opinion, it's the best survey provider out there right now. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

I do a lot of translated surveys and wish it could translate the survey buttons and messaging without having to manually input. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

Do it! Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

We're designing more user-friendly surveys and having more accessible, informative insights. We have much more accurate data than we've been able to collect on other platforms. Review collected by and hosted on G2.com.

Verified User in Insurance
UI
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Alchemer Survey?

Alchemer has powerful features that are easy to use, like captchas, password protected surveys, and optional write-in answers. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

Hard to find login on the website home page sometimes. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

Great for ongoing department feedback surveys, and for quick ad-hoc surveys within my team. Review collected by and hosted on G2.com.