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Alchemer Survey Reviews & Product Details - Page 24

Alchemer Survey Overview

What is Alchemer Survey?

Giving every customer a voice and making every voice matter is at the core of what we do every day at Alchemer. Our wired-in, always-on approach to collecting and acting on feedback allows teams to hear from their customers in the moments that matter most. Alchemer Survey can be used across the enterprise — by CX, Marketing, UX/UI, Product, HR teams and more — because we are fast to implement, easy to use and administer, and quick to return value. Half of Alchemer customers report going live on day one, ready to deploy surveys and analyze feedback. And for 14 of the last 15 quarters, Alchemer has been ranked easiest to use by unbiased G2 reviewers, meaning your teams can continue their work seamlessly after switching to Alchemer. Businesses have undergone significant changes in recent years due to Digital Transformation, but many organizations have fallen behind in their feedback collection methods. Learn how organizations can effectively engage with their customers and stay customer-obsessed in a new digital-first business environment: https://www.alchemer.com/resource/customer-feedback-in-the-digital-era/

Alchemer Survey Details
Product Website
Languages Supported
Afrikaans, Arabic, Bengali, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Basque, Persian, Finnish, French, Irish, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Central Khmer, Korean, Latin, Latvian, Lithuanian, Malayalam, Marathi, Macedonian, Mongolian, Malay, Nepali, Dutch, Norwegian, Punjabi, Polish, Portuguese, Quechua, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swahili, Swedish, Tamil, Tatar, Telugu, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Chinese (Simplified), Tibetan, Fijian, Maltese, Maori, Samoan, Tonga (Tonga Islands), Xhosa
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Product Description

Alchemer (formerly SurveyGizmo) is an online survey software tool for designing online surveys, collecting data and performing analysis.

How do you position yourself against your competitors?

Our most frequent comparisons are against Qualtrics and SurveyMonkey. The latest G2 reports give an unbiased overview:

Alchemer beats Qualtrics on price by about 50%, yet each platform received equal marks for meeting requirements. Half of Alchemer customers report going live within one day (18% for Qualtrics). And Alchemer customers report a much quicker return on their investment.

SurveyMonkey customers tend to switch to Alchemer because we offer 43 question types (twice as many as SurveyMonkey), a simple pricing model with no per-response charges, and better survey support when needed.

Learn more about how we compare to our competitors here:
https://www.alchemer.com/alchemer-vs-qualtrics/
https://www.alchemer.com/alchemer-vs-survey-monkey/
https://www.alchemer.com/alchemer-vs-questionpro/
https://www.alchemer.com/alchemer-vs-forsta/
https://www.alchemer.com/alchemer-vs-getfeedback/


Seller Details
Seller
Alchemer
Company Website
HQ Location
Louisville, CO
Twitter
@AlchemerHQ
7,240 Twitter followers
LinkedIn® Page
www.linkedin.com
186 employees on LinkedIn®
Description

Alchemer offers the world’s most flexible feedback and data collection platform that allows organizations to close the loop with their customers and employees quickly and effectively. Our mission is to give every customer and employee a voice, and to make every voice matter. Alchemer serves more than 13,000 global CX, HR, and market research customers, including many Fortune 500 companies.


Martinette B.
MB
Overview Provided by:

Recent Alchemer Survey Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"Easy To Use, Robust In Practical Features"
It is very easy to use, even without much experience while still having all of the tools and added features one might need - the interface makes cr...
Kalon P.
KP
Kalon P.Small-Business (50 or fewer emp.)
4.0 out of 5
"Very flexible software for boutique research agencies"
The survey design is fairly intuitive. Upon getting a subscription, I jumped in and started building surveys. Some aspects took trial and error to ...
Verified User
I
Verified UserMid-Market (51-1000 emp.)
3.5 out of 5
"Excellent Customer Service"
Alchemer's customer service is always helpful and quick. It's better than the standard service received from most organizations. It's an easy tool ...
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Alchemer Survey Media

Alchemer Survey Demo - Alchemer Project Dashboard
The home page or Dashboard is the main interface of your Alchemer account. Each user in your Alchemer account can customize the home page to meet their needs.
Alchemer Survey Demo - Alchemer Integrations
Drive action by integrating live feedback into your existing business applications.
Alchemer Survey Demo - Alchemer Question Builder
From radio buttons to Likert scales to allowing respondents to upload files – no matter what data you need, we have the question type to collect it!
Alchemer Survey Demo - New Crosstab Report [our newest feature update as of May 2024]
A crosstab report allows survey builders to cross tabulate at least two questions in order to examine trends and patterns that are driving summary results.
Alchemer Survey Demo - Alchemer Workflow Dashboard
Alchemer Workflow is a no-code workflow engine that enables survey builders to customize the experience, automatically sending surveys based on time or behavior..
Alchemer Survey Demo - Alchemer Mobile Rich Text Prompt
Alchemer Mobile recently added images and rich text in prompts, empowering survey builders to create more effective calls to action and reap higher response rates.
Play Alchemer Survey Video
Play Alchemer Survey Video
Play Alchemer Survey Video

Official Downloads

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Video Reviews

897 Alchemer Survey Reviews

4.4 out of 5
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897 Alchemer Survey Reviews
4.4 out of 5
897 Alchemer Survey Reviews
4.4 out of 5

Alchemer Survey Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Alchemer SurveyQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Market Research
UM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Alchemer Survey?

The survey interface is really easy to use. It has the most advanced range of questions of the options I've tried including conjoint and max diff. The support I received was exemplary. Rebeka not only answered my question first time but she mulled it over and came back to me with an even better solution. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

You sometimes have to wait a little time to get a response from the support team but it's worth the wait Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

I script surveys for a range of clients with different survey needs Review collected by and hosted on G2.com.

Verified User in Research
UR
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Alchemer Survey?

The graphics, and the number of records in each survey in the list of surveys Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

Limitations with the use of cross tabbulation, complicated data dictionary, no flexibility with the reports, no clear definition of the variables. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

More flexibility without paying extra for some features Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

We are collecting the data to analyze it and produce reports. The benefits are the extract to SAS, excel, and SPSS Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Alchemer Survey?

Their reps are always there to help and walk you through any steps to make your survey and experience the best. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

I don't have any negative comments about alchemer. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

If you are questioning using Alchemer, I would say the support you receive will make it worth every penny. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

We create a lot of post-event surveys and research we provide to our members and industry. Alchemer allows us to create the surveys easily and report it back quickly. Review collected by and hosted on G2.com.

Laura Martin L.
LL
Especialista administrativo
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Alchemer Survey?

It is an outstanding tool for data collection, it allows you to make surveys of good quality and 100% secure where the information entered is encrypted. It is very fast to learn how to use the program and it is always in constant update so you can make the classic formal surveys to fly your creativity with more interactive and visually attractive surveys to encourage participation in them. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

It is quite limited with the issue of foreign languages, the translations are horrendous, which should improve a lot because the price has also been increasing and is not commensurate with what they offer. It also tends to take a little longer to introduce new questions, which does not happen to me with other survey programs. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

It is a useful tool but I recommend it for professional use, for student surveys or exams it is better to opt for cheaper and easier to do options. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

I use it to make statistics on satisfaction and control of certain projects within the company I work for as well as for customer service. The data collection is rapid and secure which assures me the veracity of my results. It has been a fundamental instrument because from the results obtained we can mark a work path on what to improve or change. Review collected by and hosted on G2.com.

Nikhil S.
NS
Associate Product Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Alchemer Survey?

We are incredibly pleased with the SurveyGizmo interface. Regardless of the person's age, they can schedule the procedure. Furthermore, it is cheaper, meaning I can do multiple surveys at the same time. As part of my job, I am required to survey customers to determine their satisfaction, complaints, and ways to improve our products/services. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

There is a tendency for customization to go overboard. A question's logic becomes somewhat confusing. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

Verify that you have ironed out any problems before distributing the survey to potential participants. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

In the wake of significant events, such as product launches, we communicate with our consumers using SurveyGizmo. Review collected by and hosted on G2.com.

Laura Adanne O.
LO
Senior Business Analyst
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Alchemer Survey?

I love Alchemers support for logic in survey questionnaires, as it enable me enforce compliance. Alchemer provides me with a global library of templates and questions, thus allowing me simply modify questions from other peoples surveys , and existing templates as against completely creating my own questions and designing my own templates from scratch. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

I am very well satisfied with most part of Alchemer, except for its below average integration with third party applications. It has to do better in this regard by integrating with more third party software. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

Alchemer is the official tool we use for surveys across my organization. Alchemer has enabled us get quick and efficient feedback from our customers , thus helping to identify product and marketing opportunities. Review collected by and hosted on G2.com.

Verified User in Market Research
UM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Alchemer Survey?

Survey builder and skip logic and term points can be programmed on the same screen. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

Preview mode is not the best when programming and cannot send survey links through SMS. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

Allows us to be efficient when programming surveys as it is easy to use. Review collected by and hosted on G2.com.

KB
Office Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Alchemer Survey?

The employees are the best! Always professional, knowledgeable, friendly snd fast! Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

Sometimes it's a bit of a wait to get a live person, depends on how many people are calling in. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

The customer service is top-notch! Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

The surveys are super easy to build, lots of help topics that make sense to the average person. The reports are detailed and seem to work perfect for what we need! Review collected by and hosted on G2.com.

Stacey B.
SB
Director, Community Engagement
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Alchemer Survey?

One of the main advantages of SurveyGizmo is its flexibility and support. When it comes to online surveys, my clients often present new and exciting concepts and ideas, and this requires the use of new and interesting survey tools. Rather than simply providing standard features, SurveyGizmo provides advanced software that allows users to make their customizations. I can seek information, communicate with other employees, or ask for help internally. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

I was unable to complete the test because it took me an hour to complete the process. It was challenging to do the functionality of the survey before purchasing an Audience. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

If you need a simple survey, this product is ideal for you. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

It is choosing what information to ask for in the form, automating it to optimize the consistency of responses, and providing the information in an effortless way that is easy to retrieve. Review collected by and hosted on G2.com.

Amanda S.
AS
Senior Communications Specialist, Platforms & Services
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Alchemer Survey?

I like how simple it is to create surveys, and the "prefabricated" reports are concise and easy to understand. I really appreciate how easy it is to export data for internal review. The ability to coordinate my team has made managing a start menu far simpler as my team has expanded. When I need assistance, we were really easily to respond. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Survey?

The customer support team reacts quickly. If we start a survey on the weekend and don't have a question until Monday. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Survey:

Overall, it's a wonderful platform with an easy-to-use interface, insightful reports, every one of the functionality you might like, and the best customer service I've ever encountered. Review collected by and hosted on G2.com.

What problems is Alchemer Survey solving and how is that benefiting you?

To collect data, we use Surveygizmo. It complies with HIPAA regulations, making it ideal for our PHI series. It's also where we sign up for activities. It's preferable to constant touch! Review collected by and hosted on G2.com.