AlayaCare Reviews & Product Details

I like that AlayaCare is convenient and well laid out. They continuously implement new improvements and have the UAT environment. I appreciate the Zendesk support and the community aspect, which is really helpful. It's interesting to see how others might do things differently from our organization. As we continue to grow, we want to utilize AlayaCare for different approaches to scheduling and services. I also like the community and suggestions feature because if someone else has similar needs, it could be something that AlayaCare works on. Review collected by and hosted on G2.com.

I find it challenging to connect with a manager or someone for help when I need clarification or during a learning session with AlayaCare. There's a lot in the back end that we don't see, making it difficult. Sometimes implementation takes a long time, or there are changes within the AlayaCare team, like a person I'm working with changing positions or leaving. The initial setup was complicated due to the need for back end structure, requiring a lot of data input, and things sometimes not triggering right away because of issues with the system settings. Review collected by and hosted on G2.com.

I love their innovation; they’re always using new technology and tools to keep customers up to date. Their customer service is also spot-on; A+! Review collected by and hosted on G2.com.

I really don’t have many dislikes about the software. I’m excited to see what additional AI connectors are launched this year; my only issue is that they aren’t being released fast enough. Review collected by and hosted on G2.com.

Whenever issues come up, it’s easy and quick to get them resolved through tech support. I also like that new features are being added faster than competitors, so the product keeps improving at a good pace. Review collected by and hosted on G2.com.

The pricing. The price increases are out of control. Most competitors I looked into are 45 to 65% cheaper. These are platforms with very similar features. Adding different fields to screens is very limited. More freedome to add and remove from client and employee screens should be allowed. Review collected by and hosted on G2.com.

I like that AlayaCare is a local Canadian company. Their AC Community feature works really well, allowing you to post challenges or solutions you've found while using the platform. It also gives you a chance to ask others using the platform for advice and guidance. (Review provided in exchange for financial compensation) Review collected by and hosted on G2.com.

I find the reliability of AlayaCare to be an issue, as it goes down a lot. While they claim it's an all-in-one system, integration is lacking because many aspects like HR and Client Assessments remain siloed outside of AlayaCare. There's no easy way to retrieve live staff location updates and changes are frequently made outside of scheduled or unannounced timelines. (Review provided in exchange for financial compensation) Review collected by and hosted on G2.com.

I like the process of being able to review forms after the nurses complete them. I also appreciate the ability to fax over any of the plans of treatment, CMMs, that are required by our state to be sent to the doctors and faxed back. Additionally, I like that the billing process is a verification that works seamlessly with our current system, our EMR system. The initial setup went fairly seamlessly, and once all the forms were set in place and ready to go, everything was good. We received a lot of support from AlayaCare throughout the setup process. Review collected by and hosted on G2.com.

The only issue we currently have is New York State requires us to include a copy of our medication profile with our faxed plan of treatment and we have no way to do that at this time. Nurses have to enter the medication profile into our EMR system, as well as put it onto the actual plan of treatment form. And that then we can individually fax those forms. So it's causing double work. Review collected by and hosted on G2.com.

I like that AlayaCare is easy to train our nurses on. The scheduling feature is its best selling point, and I appreciate the user-friendly format in the app version. It is easy to teach someone who has never used the software before how to use it, and it makes sure all patient info and nurse's schedules are in one central place. Review collected by and hosted on G2.com.

There are many features we were sold in the beginning that did not come to fruition, or at least not right away. There are even still some features we don't fully know how to use. The initial setup was extremely annoying and hard, and it did not feel like we were set up for success. Review collected by and hosted on G2.com.

Client file management. Ease of use, user friendly Review collected by and hosted on G2.com.

Weak in it's accounting function like billing. Payroll integration is difficult. Review collected by and hosted on G2.com.

I really value the transparency the AlayaCare team brings to every interaction. They’re great collaborators and make it easy to explore new ideas and updates. Review collected by and hosted on G2.com.

I can see the value AlayaCare offers, however, some of the work flows are not the best solution for our processes but the team is always more than willing to help us create a solution. Review collected by and hosted on G2.com.

We tranisitioned to AlayaCare from on IVR only platform, and it has truly revolutionized how we are able to schedule, staff, communicate, and generally control our non-medical senior homecare business. Review collected by and hosted on G2.com.

Their base platform includes a lot of different items, which are part of what makes up their base price, that we don't utilize. It feels as though sometimes we aren't always getting what we pay for Review collected by and hosted on G2.com.

Support team and easy access to solutions. Review collected by and hosted on G2.com.

I wish there was a way to have employee forms not just client. I would like some forms to live in an employee file. Review collected by and hosted on G2.com.