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Alana AI Reviews & Product Details

Letícia F.
LF
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic Review from User Profile
Translated Using AI
What do you like best about Alana AI?

Alana is an excellent platform!! I can no longer imagine my company without it. The team that assisted me was very helpful and very willing to address my questions. The platform meets all my needs because I have the freedom to customize as I need. Without a doubt, I recommend it!! Review collected by and hosted on G2.com.

What do you dislike about Alana AI?

I miss an app to use the phone more calmly. Review collected by and hosted on G2.com.

What problems is Alana AI solving and how is that benefiting you?

She is resolving the delay in responding to my clients. And thus, my profits are increasing. Review collected by and hosted on G2.com.

Alana AI Overview

What is Alana AI?

Olá, eu sou a Alana, uma inteligência artificial proprietária criada para atendimento, marketing e vendas. Eu nasci para melhorar o relacionamento entre marcas e clientes.

Alana AI Details
Languages Supported
English, Portuguese, Spanish
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Product Description

Olá, eu sou a Alana, uma inteligência artificial proprietária criada para atendimento, marketing e vendas. Eu nasci para melhorar o relacionamento entre marcas e clientes. Mas porque eu sou uma AI? Porque só desta forma sou capaz de interagir com milhares - ou milhões - de consumidores de forma rápida, personalizada, sem ser repetitiva ou robótica.

How do you position yourself against your competitors?

Full automation | Reply to comments, produce reports, manage posts, 100% automated.
AI and Humans together | Your team has more time to think and act strategically, working hand in hand with artificial intelligence.
Super Human Level Quality | Using your Brand's tone of voice and the knowledge of your Team, offer an omnichannel CX with incredible personalization.


Seller Details
Seller
Alana AI
Year Founded
2017
HQ Location
London, England
LinkedIn® Page
www.linkedin.com
19 employees on LinkedIn®

Marcel J.
MJ
Overview Provided by:
CEO | Founder @ Alana AI

Recent Alana AI Reviews

Nikhil K.
NK
Nikhil K.Small-Business (50 or fewer emp.)
5.0 out of 5
"Great experience with Alana AI"
Alana AI helps small businesses with their customer service.
Letícia F.
LF
Letícia F.Small-Business (50 or fewer emp.)
4.5 out of 5
"A great tool in customer support."
Alana is an excellent platform!! I can no longer imagine my company without it. The team that assisted me was very helpful and very willing to addr...
Gisele V.
GV
Gisele V.Small-Business (50 or fewer emp.)
5.0 out of 5
"a good cost-benefit as well as very useful"
I liked the fact that it is very easy to use. Everything is very intuitive, in addition to having a great cost, and this allows it to be used by sm...
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Alana AI Media

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24 out of 25 Total Reviews for Alana AI

4.6 out of 5
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24 out of 25 Total Reviews for Alana AI
4.6 out of 5
24 out of 25 Total Reviews for Alana AI
4.6 out of 5

Alana AI Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Alana AIQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Gabrielly A.
GA
Estagiária
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
Translated Using AI
What do you like best about Alana AI?

The ease and quantity of available resources make this AI an essential tool for small businesses that do not have much time to dedicate to customer service. It has a great cost-benefit and is very easy to install compared to similar options available on the market. Review collected by and hosted on G2.com.

What do you dislike about Alana AI?

So far, I haven't found any relevant problems, I think it will be difficult because everything is very intuitive. Review collected by and hosted on G2.com.

What problems is Alana AI solving and how is that benefiting you?

The main problems I had that led me to seek out software were the difficulty of maintaining social media engagement while also providing quality customer service. ALANA AI not only helped me in these areas, making it easier and saving time for other demands, but also allowed me to identify what my customers wanted. This way, we achieved greater reach, with satisfied customers who, when needing service, feel a connection (something you can adjust with the tool by selecting how you want it to communicate) and not just that they are receiving an automated response. Review collected by and hosted on G2.com.

Luiza G.
LG
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
Translated Using AI
What do you like best about Alana AI?

Alana AI is an AI platform that offers incredible cost-effectiveness. It is intuitive, customizable according to the brand, and easy to set up. Additionally, its impressive scalability has allowed us to save time and resources in my small business, as I work with a small team.

I highlight its variety of tools and plans. We currently use the Essential, and it serves the business needs very well. At first, we were unsure about implementing an AI, but Alana AI conveyed a lot of reliability, and so far, we have not had any problems with interpretation or information analysis. Review collected by and hosted on G2.com.

What do you dislike about Alana AI?

No complaints so far, the support is very efficient and available as well. Review collected by and hosted on G2.com.

What problems is Alana AI solving and how is that benefiting you?

Because we are a small team, we saw the need to initially hire a chatbot service to assist us with customer service and sales. It greatly improved the quality of support we offer to our customers. Review collected by and hosted on G2.com.

Anubhav O.
AO
Associate Software Engineer
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Alana AI?

I like Alana for its ability to enhance AI while offering a unique experience. If Alana AI lives up to its potential, it will perform better than AI assistants that are more task-oriented by providing great interactions. Alana AI is very helpful when it comes to giving good answers, developing social links and understanding conversation Review collected by and hosted on G2.com.

What do you dislike about Alana AI?

The pricing of Alana AI has been noted to be relatively higher compared to advertising AI solutions, in the market. Hence people could also go for other options available in the market. Also, the level of customer support provided by Alana AI is not upto the mark. Review collected by and hosted on G2.com.

What problems is Alana AI solving and how is that benefiting you?

The manual work of customer support team is being solved by Alana Ai as it can talk on behalf of the company with the users and solve their queries. Review collected by and hosted on G2.com.

Anne J.
AJ
Recepcionista
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Alana AI?

Alana is simple and helped a lot in my relationships with my clients. By customizing the display of answers, we can program it so that it doesn't seem robotic and makes the customer more comfortable in answering their questions. For those who work alone, the platform meets all expectations. I also really enjoyed working with the team behind all of this, transparent, responsible and at an affordable price.I recommend! Review collected by and hosted on G2.com.

What do you dislike about Alana AI?

I wish they had an app! It would make it a lot easier. Review collected by and hosted on G2.com.

What problems is Alana AI solving and how is that benefiting you?

Is the quality of information provided, more accurate and helpfull. Review collected by and hosted on G2.com.

Gisele V.
GV
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
Translated Using AI
What do you like best about Alana AI?

I liked the fact that it is very easy to use. Everything is very intuitive, in addition to having a great cost, and this allows it to be used by small businesses as well. It also has good support in case of need. It is easy to implement and has a large number of available features. It can be used frequently and with good integration among all. Review collected by and hosted on G2.com.

What do you dislike about Alana AI?

doesn't have much publicity and for this reason few people know about it Review collected by and hosted on G2.com.

What problems is Alana AI solving and how is that benefiting you?

to provide a more accurate and direct response Review collected by and hosted on G2.com.

Nikhil K.
NK
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Alana AI?

Alana AI helps small businesses with their customer service. Review collected by and hosted on G2.com.

What do you dislike about Alana AI?

The pricing should be low, it is a bit high for a startup to use regularly. Review collected by and hosted on G2.com.

What problems is Alana AI solving and how is that benefiting you?

Alana Chatbots are truly commendable. it is allowing us to deliver efficient and effective assistance without the need for a dedicated customer support team.It has not only enhanced the overall customer experience but also optimized our resource allocation, ensuring that our business operates with efficiency and cost-effectiveness. Review collected by and hosted on G2.com.

Anna G.
AG
Assistente médica
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
Translated Using AI
What do you like best about Alana AI?

The Alana platform perfectly met my needs as a small business owner. The team was helpful in the negotiation, offering a simple service with responses in social media chats at a price that fit my budget. The platform is intuitive and straightforward, allowing me to manage everything on my own. I highly recommend the Alana platform for small entrepreneurs, as it exceeded my expectations and contributed to the growth of my business. Top score of 10. Review collected by and hosted on G2.com.

What do you dislike about Alana AI?

As it met all my expectations exactly, there is nothing I have to complain about regarding the platform. Everything fits within my needs. Review collected by and hosted on G2.com.

What problems is Alana AI solving and how is that benefiting you?

Alana helped increase my sales by accurately responding to potential clients. Review collected by and hosted on G2.com.

Prabin R.
PR
Web Developer
Education Management
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Alana AI?

It is super versatile, used it for customer interaction, voice calling and email. I like it simple UI that is easy to understand for everyone. Review collected by and hosted on G2.com.

What do you dislike about Alana AI?

There are other options that are currently more updated that Alana. I would like them to beat the other competitors. Review collected by and hosted on G2.com.

What problems is Alana AI solving and how is that benefiting you?

Interaction with cutomers is significantly better with the help of this tool. The customers support system is just fantastic. This enhances my business for customers which is a great positive outcome. Review collected by and hosted on G2.com.

ale_y_su_ n.
AN
fotografa
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI
What do you like best about Alana AI?

Quickly connect with the Client by making attention something efficient. Review collected by and hosted on G2.com.

What do you dislike about Alana AI?

In my case, the only constructive criticism I have is that sometimes it tends to mix Spanish with Portuguese. Review collected by and hosted on G2.com.

What problems is Alana AI solving and how is that benefiting you?

Quick responses help to have better communication with the client. Review collected by and hosted on G2.com.

Rafael S.
RS
Tradutor técnico
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Alana AI?

Alana's AI platform has brought us countless benefits, with a wide variety of tools that provide an excellent experience and harmony in the work environment of each member of our company. One of the most appreciated aspects is the intuitive and simple to use interface, in addition to the exceptional support of its team, always present and ready to solve any problem that may arise. Every request we made was taken care of quickly, with different possible solutions. Furthermore, the possibility of managing multiple channels in one place has been very useful in centralizing information and facilitating management. Review collected by and hosted on G2.com.

What do you dislike about Alana AI?

We did not find any relevant negative aspects on the platform. While we had some issues early on, they were beaten champions with updates released to enhance the platform. Despite this, it is worth investing in the platform, as it significantly simplifies and harmonizes the work environment, providing long-term benefits for your company. Review collected by and hosted on G2.com.

What problems is Alana AI solving and how is that benefiting you?

Since we started using Alana AI, we have reaped numerous benefits, among which we highlight the improvement in the relationship, communication and interaction with our customers, ensuring a high quality experience and professional support in relation to our services. In short, Alana offers a comprehensive customer support function, with contact options via live chat on our website, social media, email and a centralized reporting system. Review collected by and hosted on G2.com.