airfocus by Lucid Reviews & Product Details

I like the customisability of airfocus by Lucid and the leadership team. Our customer support manager is amazing, and the initial setup was very easy because of their assistance and the extended trial period. Review collected by and hosted on G2.com.

I find it a little complicated to consolidate views across different product roadmaps or areas in airfocus by Lucid. Review collected by and hosted on G2.com.

The modular, flexible architecture within airfocus lets us tailor workspaces and workflows to different product areas without losing consistency at the portfolio level.

The Jira integration was a critical factor when we chose to move forward with airfocus. Our teams needed to bring in information from Jira to better collaborate across teams but still see the work that is happening in Jira.

The airfocus team as a whole has been fantastic to work with from CS all the way up to Product leadership. The interactions and team culture at airfocus + Lucid highly contributed to us moving forward with this tool. Review collected by and hosted on G2.com.

We were initially excited about the Portal feature, but it's missing a core requirement for us, which is closing the feedback loop with customer notification emails.

Item Mirror functionality is nice to have especially for rolling up to portfolio views, but there are limited nuances, such as lack of preserved child hierarchy, like epics under initiatives don't get carried over into portfolio views--I have been told that this is on their roadmap. Also, no native merge capability for duplicate items which requires manually deleting duplicates.

We also would like to see workflow automations to help us work more efficiently. Review collected by and hosted on G2.com.

Airfocus has been really helpful in collecting user feedback in one place and making it easy to connect that feedback to initiatives in our roadmap. This has made it much simpler to ensure our plans are informed by user needs. The tool is also very customisable, allowing us to create workspaces and roadmaps tailored to our outcome based approach. This flexibility and ability to link customer feedback has helped us keep the team aligned and focused on achieving our goals. Review collected by and hosted on G2.com.

As it's so customisable, there’s a slight learning curve when getting started, especially if you're unfamiliar with or haven't used similar tools in the past. I would highly recommend having calls with their customer service team to get it set up the way you want. Review collected by and hosted on G2.com.

Airfocus has been instrumental in helping our organization streamline how we visualize and present our roadmap to different stakeholders, which has improved alignment across teams around our strategic priorities, helping us in making informed decisions and ensuring that we focus on the initiatives that provide the most value. Review collected by and hosted on G2.com.

While Airfocus has been incredibly useful for visualizing and communicating our initiatives, there are a few areas where it could improve. We would appreciate more flexibility in creating dynamic, customizable views to tailor roadmaps and reports to different stakeholder needs. While the tool offers great visual clarity, having more control over how we present data could make it even more effective for our lean portfolio management process. Review collected by and hosted on G2.com.

Easy to use and customise to our needs. Brings several Product Management practices into one tool. Integrates with our (Azure DevOps) sprint boards. Good Customer Success. Review collected by and hosted on G2.com.

I sometimes need to re-open items to properly save them. Maybe I'm clicking too fast! Review collected by and hosted on G2.com.

The support team is amazing. Sometimes when I ask a question I receive a short video tutorial that they created for my specific use case. I also like how easy it is to setup a workspace for collecting feedback as an airfocus beginner and in addition to that Airfocus offers a lot of workspace templates that you can customize to your needs. Review collected by and hosted on G2.com.

There are two things that I dislike:

1. When the user send us a feedback the user doesn't receive a confirmation/notification email.

2.The more workspaces you create the more confusing it becomes. Unfortunately it is not possible to create subfolders for workspaces. Review collected by and hosted on G2.com.

Airfocus brings powerful technology together inside a very easy to use interface that really simplifies the product management process. It was quick to set up and the team did a great job of helping us define our processes. We were able to use it to quickly get feedback from internal and external stakeholders. Then, we were able to integrate it with our Github process. Review collected by and hosted on G2.com.

We learn a lot from our Account Manager. It would be nice if there were just a little more online help for us to review. Review collected by and hosted on G2.com.

Airfocus is an excellent tool for managing prioritization and roadmaps. The customizable prioritization system makes it easy to align tasks with business goals, while its integration with tools like Jira streamlines workflows and saves time.The visual roadmaps are clear and intuitive, helping you track timelines and communicate priorities effectively with stakeholders. The collaboration features also make it easy for teams to share input and make decisions faster. Overall, Airfocus simplifies the roadmapping process and keeps everything organized. Review collected by and hosted on G2.com.

While Airfocus is great for prioritization and roadmapping, it might lack more advanced project management features like deep task tracking or workflow automation that you need for complex projects. Review collected by and hosted on G2.com.

Visually well built and connected to third party software for sync. Our our strategic application of choice AirFocus has helped us rebuild our entire team using an Agile framework as its basis. Review collected by and hosted on G2.com.

Feels like we are at the beginning of a journey with AirFocus. There is plenty of scope for minor and major improvements. Review collected by and hosted on G2.com.

It's super helpful to be able to pull in data from multiple sources using the API to have one centralized place to consolidate our product feedback and ideas. Integrating with GitHub also allows us to keep an eye on progress on the development side automatically. I log in about once or twice a week during much of the quarter, and multiple times a day when we're deep in product planning mode.

Implementation was simple (if not a bit tedious to import and categorize our historical data), and I loved that I was able to customize the product to do exactly what I needed to do.

Every question that I've had has been answered quickly and the team has always been super helpful! Review collected by and hosted on G2.com.

Once you're coordinating and tracking a certain number of ideas/projects in airfocus, it can start to get a bit overwhelming- but the ability for each user to create their own views makes this a lot more manageable! Review collected by and hosted on G2.com.