What I like most is that Aircall is integrated into our CRM system, which makes calling leads very fast. I really like the simplicity of clicking directly on the contact's number and needing just one more click to call. Additionally, Aircall's power dialer makes the work easier and faster, which I find to be a great thing. I find the initial setup of Aircall very easy. Review collected by and hosted on G2.com.

I think everything is great. What could be possible is if the integration with the CRM happens even faster, so that you can immediately see on Aircall who you have called. Review collected by and hosted on G2.com.

Not sure what I like best yet. I still have not found the great things about it. Review collected by and hosted on G2.com.

We recently switched over to Aircall from another phone platform. It’s still very new to me, but so far, I find it a bit hard to navigate. It’s not as user-friendly as I expected, and it doesn’t seem to have everything in one place like our previous system did. You have to click through several areas to find what you’re looking for, which kind of defeats the purpose of using it. Maybe with more time and updates, it’ll become easier to use—but for now, I’m still adjusting. Review collected by and hosted on G2.com.

I like Aircall because it has a simple, intuitive interface, real-time call monitoring, and easy call routing. Its strong integrations with ticketing and CRM systems also help make day-to-day support operations run more smoothly. Review collected by and hosted on G2.com.

At times, call quality seems to depend heavily on how stable my internet connection is, and I wish a few of the more advanced features offered more customization. Aside from those points, my overall experience has been good. Review collected by and hosted on G2.com.

They provide a broad range of features that are straightforward to use. I especially appreciate being able to analyze calls with AI, which helps me identify key action points. They have made taking calls a breeze, as well as tracking information. The integrations available ith out other system, make using both simultaneously easy. Review collected by and hosted on G2.com.

Occasionally, the desktop app fails to connect, and I have to end the task before it will reconnect. While this issue might be related to our system's firewall or our network connection, it becomes frustrating to have to reset the app so frequently. Review collected by and hosted on G2.com.

I love Aircall's ease of use and ease of integration, especially with my CRM of choice, HubSpot. It's the easiest platform to set up and connect with HubSpot. I also appreciate the great capabilities Aircall has in terms of integration with CallRail, which allows for routing marketing leads from CallRail directly into Aircall. The willingness to integrate with other applications that provide SIP trunking is a major boon for me. The client service engagement provided by the Aircall team is fantastic, and the setup was super easy, with the ability to quickly deploy additional phone numbers using templates. The speed at which we can get it set up and integrated within the HubSpot CRM is unmatched and is why I like to recommend Aircall to friends, colleagues, and clients. Review collected by and hosted on G2.com.

Probably the thing that could be improved the most about Aircall isn't really an issue with Aircall, but more with HubSpot. The mobile experience on HubSpot doesn't allow third-party calling providers to be utilized to hit the call button within the HubSpot mobile app. However, Aircall's mobile app is quite robust, allowing us to make calls easily on the go. I just wish the context of our CRM database was more readily available on the Aircall mobile app. Review collected by and hosted on G2.com.

Impeccable quality, I highlight how easy call management has become, and the integration and implementation with our CRM, RELIABILITY AND PERFECT FUNCTIONING, I use it daily, so it is an essential tool in my work. Whenever we have had a problem, the support has been quick and effective. Review collected by and hosted on G2.com.

THE NEW VERSION, I keep using the old one because it seems much more intuitive and easy to use Review collected by and hosted on G2.com.

simple to use, records calls, syncs to CRM Review collected by and hosted on G2.com.

Transcript isn’t brilliant, sometimes have to sign in separately to the desktop app and the Chrome extension, seem to change the urls for reviewing old calls that I have bookmarked Review collected by and hosted on G2.com.

Aircall records customer calls when it doesn't drop out. Review collected by and hosted on G2.com.

Service is ok until you want to cancel the membership. There is no phone number to talk to anyone, and filling out forms to get in touch to ensure your cancellation is confirmed was met with an auto-response from their own form email setup saying their email address isn't being monitored, leading to no ability to talk to anyone. Fast forward a few weeks, and over $9K was deducted from our account. I had raised 3 tickets and emailed over 5 times, and still no response from anyone. I finally got in touch with someone from a different department who told me they would put me in touch with the correct department. They assured me they would look into it, but it's almost been a month now and still no response. I am now reporting them as a scam and to Fair Trading. Customer service, or at least someone who answers. A monitored email address, a hotline to call, abide by their own rules for contract cancellation. Integrations didn't work well. Not the easiest initial setup, and the extra monthly charges were not set out, we spent a lot more money than what we thought we were signing up for. Review collected by and hosted on G2.com.

I enjoy that I am able to make as many calls as I wish and to connect with customers. This allows me to be productive with work without any limitations. When I received Aircall set up, it was easy to understand. Review collected by and hosted on G2.com.

I wish that the transcript feature was free so that I could see what people are saying, as well as hear them. Review collected by and hosted on G2.com.