I really like the recording of calls feature and the mobile phone app integration in Aircall. The ability to record calls helps us revisit what was said during conversations with customers, which is incredibly useful. The mobile app integration is a big help, especially for techs taking calls out in the field. Review collected by and hosted on G2.com.

It's a bit buggy with integrations. We have it integrated with Front, and regularly it will show a call is ringing when it is not. Even if you go to close it, it will often continue the ringtone after the call is ended. The initial setup was kinda tough, and their tech support is not great. Review collected by and hosted on G2.com.

I like the Aircall interface and its ease of use. It is very easy to make calls, unlike other systems that require opening endless option menus. I also appreciated that the initial setup of Aircall had no issues and was very quick. Review collected by and hosted on G2.com.

I think they could improve the callback function so that you immediately know which user called previously. Review collected by and hosted on G2.com.

I like Aircall's quick, responsive, and easy to navigate interface. I appreciate the good partner support which works well. I especially enjoy the integration with our first-party product as it makes everything seamless and allows us to work to the best of our ability. Review collected by and hosted on G2.com.

Sometimes there are connectivity issues with Aircall, which are few and far between. Occasionally, calls will drop, but there's no distinctive pattern to when it happens. It may be connected to how many people are using the service. Review collected by and hosted on G2.com.

I like Aircall for Calls and recordings are automatically synced to the contact’s profile in your CRM, eliminating manual data entry. Review collected by and hosted on G2.com.

Most common complaints is that Aircall requires a minimum of three users for any plan. This makes it a very expensive option Review collected by and hosted on G2.com.

I really like the ergonomics of Aircall and the fact that I am much more productive. Its integration with Salesforce is very appreciable, it allows me to call my numbers directly from my CRM using Google Chrome. The initial installation of Aircall was very easy, it took me a few minutes and I was able to call directly. Review collected by and hosted on G2.com.

I would like to be able to integrate Battle cards directly into Aircall to see ways to respond to objections, making it easy to navigate and more intuitive. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

Aircall's connectivity was bad, no matter what audio device or wireless network or a 5G network, including in different cities. Call quality was poor, and callers could not hear us. Warning: two-factor authentication texts from six-digit phone numbers don’t reach Aircall, preventing me from logging into government websites. Customer service was slow to confirm this problem and unresponsive when I tried to cancel my account. I had to involve the legal department because my account was not canceled, and I couldn't remove my payment card. Instructions provided for cancellation are inconsistent. I first requested cancellation over 4 months ago and am unable to cancel myself through my owner account, billing me for 3 more months. Aircall overpromised on its capabilities and partnership with Monday.com integration. The Aircall setup process over promised and under delivered, even with customer service assistance. Review collected by and hosted on G2.com.

I like that Aircall centralizes all the company's calls in a single system, which greatly facilitates management. Additionally, the feature that allows recording and monitoring of calls is very useful for resolving conflicts and doubts, and it also gives me quality control. The initial setup was very easy. Review collected by and hosted on G2.com.

The call quality may fluctuate if the internet connection is unstable. Review collected by and hosted on G2.com.

I like Aircall for its simplicity and the user experience. It's great how it seamlessly links the mobile phone app to the desktop app, which ensures I don't have to do double the work. It also integrates well with our CRM, HubSpot, which is really good. Review collected by and hosted on G2.com.

One really annoying thing is that when you put a customer on hold and then you try and transfer to a colleague and they don't answer, it automatically hangs them up, then it automatically resumes the call. So you're no longer on hold. And, you know, you could say something really bad to the customer. You don't realize that you've taken them off hold. Review collected by and hosted on G2.com.

I like that I can text and call from the computer and keep my AirPods connected to my computer, not switching back and forth from phone to computer. It feels more productive, especially sending text messages, as I can type from a keyboard instead of on my phone, and it's absolutely vital to have for our sales org in my opinion. The initial setup was super simple and easy, so much so that I don't even remember setting it up. Review collected by and hosted on G2.com.

The integration with HubSpot has failed more than a few times, which is a common complaint from our team. It can be quite frustrating because sometimes I have to open a new tab to make a call instead of it opening in the same window, which is what I prefer. Also, occasionally the phone number doesn't appear in the phone window, which can be a bit annoying. Review collected by and hosted on G2.com.

The UI is very nice and simple to understand. I am using it along with integration against Hubspot and Intercom, so really nice to get the call data transfered into Hubspot along with the post-call notes. The program loads quickly and has snappy responsiveness. The return on investment has paid itself tenfolds already. No onboarding was needed cause the intuitiveness of the software itself. Review collected by and hosted on G2.com.

Sometimes the sidebar does not show up after a call. And sometimes I do not hear clients that callback Review collected by and hosted on G2.com.