I appreciate that Aircall allows us to save time thanks to its integration with a CRM, which helps to standardize the information. I also like being able to get a summary of the exchange from the transcription after finishing a call. The setup process for Aircall is incredibly simple; just enter an email address and create a password, it's really very easy. Review collected by and hosted on G2.com.

I think that if it were possible to integrate more efficient mechanisms to automatically adapt to bandwidth variations, in order to maintain an acceptable call quality even when the network is less stable, it would be really great. Because sometimes, you know, the call quality is not really at its best. Review collected by and hosted on G2.com.

I think Aircall is convenient and fast. It doesn't give you any bugs or other issues, making it just like a plug-and-play system. You just need to install it, run through it, and everything will be all good. I like the linking of my calls and the transcripts, as well as the list of the calls I've made. Aircall helps me by giving a full review on my calls, with the transcript. This allows me to analyze what solutions I can give to the customers. The setup was very easy, it's just plug and play. For the desktop, you need to install, log in, sign in, and that's it. Review collected by and hosted on G2.com.

Just a better organization, a better user interface on the list of the calls, where the transcript is. A better customer user interface will be good. Review collected by and hosted on G2.com.

I really like using the Aircall workspace, especially the feature that allows me to send messages and view the transcript dialogues, which includes all previous conversations. This functionality is immensely helpful for compiling call summary reports, as it lets me review the details of troubleshooting sessions and conversations with the called party. The call recording and transcript options are invaluable tools in maintaining comprehensive documentation and ensuring accuracy in my reports. Setting up Aircall was seamless for me, thanks to the Single Sign-On (SSO) login, which made the process simple and efficient. Overall, I'm very satisfied with Aircall and would gladly recommend it to others, as reflected by my high likelihood of giving it a perfect score of 10. Review collected by and hosted on G2.com.

I experience occasional delays or lag when connecting calls with Aircall. Although it doesn't happen all the time, when it does, it disrupts the flow of communication. Additionally, the interface could be more intuitive, as I find it somewhat challenging to access call logs or switch between features seamlessly. Review collected by and hosted on G2.com.

The best part of Aircall is how simple and easy it is to use. You can start using it right away, and it only takes a few minutes to get the hang of everything. Review collected by and hosted on G2.com.

Some features, such as the integration of the power dialer, are only available on desktop/Mac. It would be incredible if these could also be used on iOS and Android. Review collected by and hosted on G2.com.

Aircall works entirely online, so teams can make and receive calls from anywhere without needing physical desk phones, the power dialer works great for outbound sales teams. It helps reps move through call lists faster and spend more time talking to prospects. Also, it automatically records calls for quality assurance, coaching, and training purposes. Review collected by and hosted on G2.com.

There were a lot of bugs that would require me to restart the application I would say about 10-12 times per working day, the app would also get stuck every 7 out of 10 times when trying to paste a phone number from another application, eventually slowing me down as the app would take about 10 minutes to respond again. Review collected by and hosted on G2.com.

Very easy it is to integrate into existing workflows. The setup is straightforward, and the integration with tools like CRM systems or comm tools (Front) platforms makes it much easier to keep communication centralized.

I also like the visibility it gives teams through shared call histories, tagging, and analytics, which helps with collaboration and follow-ups. From an operational perspective, it’s quite intuitive for teams to adopt quickly without heavy training. AI features too: call summary & topics Review collected by and hosted on G2.com.

Reliability can sometimes be inconsistent, particularly when call quality drops or there are delays in connecting calls.

The structure on mapping/creating workflows is still quite manually Review collected by and hosted on G2.com.

I appreciate the exceptional ease of use, rapid setup, and seamless CRM integrations (specifically HubSpot and Salesforce). It's easy to navigate and you. can save contact details, make a call with a touch of one button. the call transcripts are amazing in helping you see what was discussed on the call. Their customer is easily reachable and swift in assisting and their knowledge base has very useful information. Review collected by and hosted on G2.com.

Sometimes missed calls just appear without the phone ringing but I later found that this is a routing issue after reaching out to their customer, they helped me with properly setting up routing and I did not have a missed call problem anymore Review collected by and hosted on G2.com.

I use Aircall for after-hours services for a Homecare Agency in the US, and it solves a lot of problems for me. It never fails to notify me of an incoming call, which is a common issue with most inbound call tools. I like Aircall because it is very accurate to the voice received and is very independent. I value the voice messaging system the most because it clearly picks up everything in the call and conveys it perfectly. The initial setup of Aircall was also very easy. Review collected by and hosted on G2.com.

Sometimes it's confusing as to which number is assigned to a specific time where it routes to Review collected by and hosted on G2.com.

I love that with Aircall, I can text with clients while on a call, which means they can send me documents and other things I need right away. This feature saves time because I don't have to ask them to send an email or use another method. The text feature is especially valuable because it also helps me avoid being marked as spam. Additionally, Aircall provides a call summary that is very specific, which helps me remember past conversations with clients without needing to recall everything myself. The setup was pretty easy, and Aircall is super user-friendly. Review collected by and hosted on G2.com.

I don't really think I have negative things to say about Aircall. What I would really like is to have an option to call multiple numbers. If they don't answer, then go to the next one. Review collected by and hosted on G2.com.

I love the voicemail transcription feature. It lets me quickly review the details of a client’s voicemail and respond promptly, addressing their questions, comments, or concerns both effectively and efficiently. Review collected by and hosted on G2.com.

I don’t have much to add, but I’d like to see a bit more customization options, especially when it comes to setting a personal theme. Review collected by and hosted on G2.com.