I find Aircall incredibly helpful as it keeps every customer conversation on record, which I can easily retrieve. This is invaluable when dealing with delivery issues or disputed orders, as I can confirm exactly what was promised without relying on memory. The workspace, particularly the transcripts, is something I lean on daily. It holds the entire thread of earlier conversations in one view, which saves me from working off memory when putting together call summaries for accounts. The recordings help keep my notes accurate rather than approximate. Setting up Aircall was refreshingly painless, thanks to the single sign-on feature, which meant I was working within minutes instead of struggling with credentials. Aircall also integrates well with HubSpot, allowing each call to attach itself to the customer's account, providing a full history of orders or queries in one place. This integration is seamless and enhances my workflow. Review collected by and hosted on G2.com.

It's not without the odd rough edge. Now and then a call lags as it connects, and while it is far from constant, it does break the rhythm of a conversation when it happens. The interface could also stand to be more intuitive, as reaching the call logs or moving between features is less immediate than I would like. Review collected by and hosted on G2.com.

I really appreciate that Aircall's interface asks nothing of me, which is invaluable when the phone is busy and I can't afford to hunt for a function. The integration with our CRM is fantastic because calls attach themselves to the customer record without me having to write anything down. The detail it captures is what I value most. Recordings help me confirm exactly what was agreed with a caller, and understanding why a call was missed, whether nobody was free or the reason was stated plainly, tells me something a simple tally never would. The live dashboard and reporting give me a view of how the day is actually running rather than how I imagine it is. Review collected by and hosted on G2.com.

I find that reporting occasionally lags behind reality, so the dashboard does not always reflect the calls of the last few minutes. I experience delays with recordings sometimes taking longer to appear than I would like when I need to check something quickly, and searching back through older call history is slower than the rest of the product would lead me to expect. Review collected by and hosted on G2.com.

I use Aircall as my main form of communication between myself and my clients, and I really appreciate that it lets me connect my computer to my work phone calls. The call recap feature is super helpful for reviewing and making notes, and I love that it keeps me from being tied down by a landline by allowing me to make calls on my computer or phone without compromising my personal information. My favorite feature is the texting capability, as it knocks down the formality of emails and cold calling. I can quickly reach out to clients with updates in real time, and they can respond just as fast. The setup was super easy and very user-friendly. Review collected by and hosted on G2.com.

The notifications on the mobile app could be improved - I don't always want every phone call to ring. I wish there was a way to filter by area code or team up with HubSpot to only receive calls from assigned clients. Even when I switch the mobile app to 'no notifications,' calls and texts still ring on my end. Review collected by and hosted on G2.com.

I use Aircall for calling customers and making simple calls efficiently. The integration with tools like Shopify helps us retain customer information, which makes the system very efficient. I really find the call quality reliable, and I appreciate features like call recording, warm transfers, voicemail, and sharing inboxes with our fellow employees as they're important for our work. The ability to perform audits on calls and listen to previous calls directly within Aircall without needing other software is great for our quality assurance. The setup was very easy; just download, install, and run, with no problems at all. Review collected by and hosted on G2.com.

I find the reliability during calls to be an issue with Aircall. There are instances where, if there's a problem with the connection, Aircall disconnects the customer or the support person. I'd like it to be more efficient and provide a bit of a lag similar to Facebook calls, so we don't disconnect customers with unstable connections. Review collected by and hosted on G2.com.

I like Aircall's interface because it's easier to handle and use. It's seamless, and it integrates with our support tools and CRM tools like Shopify. It remembers customers' names when they call back, which makes it much easier for us to follow up with them. The calls are clean and smooth without dropped calls, and the user interface is friendly, making it easier to call customers. It's also very efficient because it allows me to retain customer information instantly, saving time. Setting up Aircall on a Windows computer was easy, with no installation problems. Review collected by and hosted on G2.com.

I think Aircall has an opportunity to improve the connection stability. Sometimes, when there's a problem with the internet, it can cause disconnection. I'd recommend looking into how platforms like Facebook or Meta handle calls, where if I get disconnected for a second, the call doesn't drop completely. I just get reconnected again, and that's something Aircall should consider. Review collected by and hosted on G2.com.

I like that with Aircall, I can send text messages while dialing, which gives me multitasking capability. The AI notes feature is also a big plus as it provides summaries of the call, making it easier to review important points without listening to the entire recording again. The efficiency when taking notes and the convenience of accessing recordings when I need them really enhance my workflow. I appreciate being able to share recorded calls with my team, allowing us to discuss and get immediate feedback. Additionally, the initial setup of Aircall was very simple and easy to follow. Review collected by and hosted on G2.com.

Sometimes I experience that Aircall has been disconnected from the internet even when I have strong bandwidth. Also, it takes longer to load, even with a strong internet connection. The consistency while using it needs to be improved to ensure a strong and reliable connection to avoid dropped calls. Review collected by and hosted on G2.com.

We’ve had a very positive experience with Aircall so far. It has become a key part of our call center operations, especially as we scale across multiple business units. It’s a very user-friendly tool, and it’s constantly being updated—especially within the AI tools. Call quality and platform stability have been solid. We manage a high volume of inbound and outbound calls, and Aircall has handled this reliably. By centralizing our communication and improving agent productivity, we’ve been able to optimize our team’s performance without needing to significantly increase headcount. The time savings and operational visibility alone justify the investment. Onboarding was smooth, and the support team has been responsive whenever needed. Additionally, the availability of resources and documentation has made it easy to explore more advanced features over time. One unexpected advantage has been the ability to leverage analytics and insights to improve not just operations, but also training and quality assurance. We’ve been able to identify patterns in calls and refine our processes in a more data-driven way. Review collected by and hosted on G2.com.

One limitation we’ve encountered is around SMS capabilities. While Aircall supports one-to-one messaging effectively, it does not natively offer robust tools for running mass SMS marketing campaigns. Review collected by and hosted on G2.com.

It's very easy to use - has a very good flow in using it as an add-on to Salesforce (which from my experience is way beyond other "providers"). I personally appreciate that it recognizes names when calling and receiving calls. It has the sms option - gives easy access to get to chats with contacts. I personally also appreciate the option of getting transcripts and accessing recordings. Review collected by and hosted on G2.com.

In order to get post-call transcripts it requires listening again to the call - would be really beneficial to get full transcript accessible. Maybe even integrate AI to make call resume, key points from the call, actionable steps post-call.

Ideally I would like to make the visual side more customizable - especially with the integration in Salesforce - it gets a bit annoying that it covers up some contact info in Salesforce - would be nice to have flexibility in setting it "movable" or different "window size" in Salesforce. I did experience issues with quality as customers could hear background noise from colleagues - can't confirm if this was due to Aircall or/and my headphones. Would be nice if background noise could be handled through Aircall - went through its settings, tried I think options available but having same issue. Review collected by and hosted on G2.com.

Nothing because they weren't able to deliver on a core function: texting never worked Review collected by and hosted on G2.com.

Aircall couldn't deliver on their service promised.  4 months later I still can't text after going back and forth with their support team fixing the supposed issue.  They kept blaming it on upstream provider and giving new reasons why I can't text, I would fix them wait forever only to be denied texting again.  This went on for over 3 months with about 5 exchanges back and forth until I had enough and asked to cancel.   When I go to cancel they basically said too bad, you signed a year long contract and have continued to charge me even though I ported all my phone numbers back to old service provider.  I run a sales organization and lost a lot of business because my reps couldn't text customers.  What a waste of time and energy and not to mention 5 months of charges (over $2,000). DO NOT GO WITH THIS PHONE PROVIDER!!! Review collected by and hosted on G2.com.

Being able to listen to calls again is an incredible benefit. If I forget things or specific details, I have the possibility to listen to them again and clarify everything. Also, having different lines helps a lot to generate new calls more successfully. Review collected by and hosted on G2.com.

There are times when the calls take a while to be saved, and that's why I can't find them when I search for them. Review collected by and hosted on G2.com.