Elena S.
ES
Elena S.
Real Estate and Development Intern
"Convenient Calling, Needs Transcript Feature Improvements"
4/5
What do you like best about Aircall?

I enjoy that I am able to make as many calls as I wish and to connect with customers. This allows me to be productive with work without any limitations. When I received Aircall set up, it was easy to understand. Review collected by and hosted on G2.com.

What do you dislike about Aircall?

I wish that the transcript feature was free so that I could see what people are saying, as well as hear them. Review collected by and hosted on G2.com.

Response from Oona Pecson of Aircall
Edit edit

Hi Elena,

Thank you for taking the time to share this review! We're glad to hear that Aircall has helped you stay productive and connect with customers without limitations.

We also really appreciate your feedback on the transcript feature. Please reach out to us via the Help Center here [ https://support.aircall.io/en-gb ] if you have any addtional notes or comments you'd like to share.

If you ever have any questions or need anything else, please rech out to us at any time. Thanks again!

Best,

Aircall Marketing Team

Tara F.
TF
Tara F.
Account Manager
Small-Business (50 or fewer emp.)
"Easy to Use and Feels Just Like a Phone"
4.5/5
What do you like best about Aircall?

It’s very easy to use & set up, and acts just like a phone would. I also love the transcript feature so that I don’t have to fully listen to whole calls and can easily find the information I need. It also easily integrates with other tools. Review collected by and hosted on G2.com.

What do you dislike about Aircall?

Sometimes it feels like it can be laggy, but I’m not completely sure if it’s the app itself or my laptop, which can get slow from time to time. Review collected by and hosted on G2.com.

Response from Oona Pecson of Aircall
Edit edit

Hi Tara,

Thank you so much for your kind review! We’re happy to hear that Aircall feels intuitive, helps you find key moments fast, and keeps your calls and insights in one streamlined workflow.

Thanks as well for flagging the occasional lag. Please feel free to reach out to our Support team, and they will be happy to troubleshoot this issue and find a solution.

If you ever need anything or have any additional questions, we’re here to help! Thanks again.

Best,

Aircall Marketing Team

Joao V.
JV
Joao V.
Business Development Manager
Mid-Market (51-1000 emp.)
"Super-Fast 1-Click Calling with Aircall"
5/5
What do you like best about Aircall?

The speed at which it connects my call with 1 Click. Super Fast. Review collected by and hosted on G2.com.

What do you dislike about Aircall?

I don't think there's anything I dislike about Aircall. I like everything! Review collected by and hosted on G2.com.

Response from Oona Pecson of Aircall
Edit edit

Hi Joao,

Thank you so much for the kind review! We love hearing from our users and are happy to hear that the 1-click calling speed has made such a difference for you. That's exactly the kind of impact we aim to deliver.

If you ever have any questions or need anything, don't hesitate to reach out to us. Thanks again!

Best,

Aircall Marketing Team

Verified User in Education Management
UE
Verified User in Education Management
Mid-Market (51-1000 emp.)
"User-Friendly Tags, Notes, and Assign Features"
5/5
What do you like best about Aircall?

I appreciate the tags, notes, and "assign" features. It's very user friendly and intuitive to use. Review collected by and hosted on G2.com.

What do you dislike about Aircall?

I wish there was a way to delete tags after adding and saving one to a ticket. Review collected by and hosted on G2.com.

Response from Oona Pecson of Aircall
Edit edit

Hi there,

Thank you so much for the kind review! We're thrilled to hear that Aircall has been making your workflow easier.

We also appreciate your feedback on the ability to delete tags. Your comments have been passed along to our product team for consideration. Thanks again!

Best,

Aircall Marketing Team

Abegail F.
AF
Abegail F.
Customer Representative
Mid-Market (51-1000 emp.)
"Effortless Setup, Superior Call Quality"
5/5
What do you like best about Aircall?

I appreciate Aircall for its excellent call quality, making communication with our guests clear and easy to understand. The setup process was also simple and straightforward, which I found very convenient. Their customer service stands out as well, providing a positive experience that influenced my decision to start using Aircall. Overall, these features ensure that Aircall effectively assists with our communication needs, and the outstanding call quality is a compelling reason for me to consider purchasing it again. I am very satisfied with the product, to the extent that I don't see anything that needs changing. My positive experience with Aircall is reflected in my likelihood to recommend it, which I rate as a 10 out of 10. Review collected by and hosted on G2.com.

What do you dislike about Aircall?

At this moment the quality and features of Aircall is wonderful Review collected by and hosted on G2.com.

Matt C.
MC
Matt C.
Enterprise (> 1000 emp.)
"Seamless CRM Integration with Efficient Dialer"
5/5
What do you like best about Aircall?

I use Aircall to call customers from Zoho CRM for solar sales. It allows me to message and call from the same number and from the same dialer screen, which is awesome. The dialer is extremely useful and the tools for templates are easy to use. It's very easy, quick, and efficient to follow up and send sales and marketing SMS. Review collected by and hosted on G2.com.

What do you dislike about Aircall?

I wish it also automatically registered the name of the person from the CRM, not just the number for the person listed in the dialer. Review collected by and hosted on G2.com.

Response from Oona Pecson of Aircall
Edit edit

Hi Matt,

Thank you so much for your review! It's great to to hear how seamlessly Aircall fits into your workflow.

We love hearing ideas like your suggestion to automatically register the name of someone from the CRM, and we truly appreciate you taking the time to share it. We’ve made sure your feedback is noted and shared with the team.

If you have any other comments or questions, don’t hesitate to reach out. We’re always happy to help. Thanks again!

Best,

Aircall Marketing Team

Diego B.
DB
Diego B.
"Efficient, Reliable, and Easy to Setup"
4.5/5
What do you like best about Aircall?

I use Aircall for speed dialing and to speak with my clients and look for new clients. It works really well. I like how the application saves all the information that gets to it. Also, the way you can use free lines is perfect, and it's really fast. It's a great tool for keeping in touch with my customers and clients in real time, with very few issues about connection. Setting it up was really easy, taking only about ten minutes, so I was already using it quickly. Review collected by and hosted on G2.com.

What do you dislike about Aircall?

Well, sometimes, due to connection issues, it could be glitchy. Or I could just get disconnected, but that is not on a normal basis. It just happens maybe because I just stump it with work. But for the most part, it works really well. Review collected by and hosted on G2.com.

Response from Oona Pecson of Aircall
Edit edit

Hi Diego,

Thank you so much for your kind review! We’re thrilled that Aircall’s quick setup, speed dialing, and reliable real-time calling are helping you stay close to clients and collaborate with your team. We’re continually improving performance, and if those rare connection hiccups pop up again, please feel free to reach out to our Support Team so we can find a solution. Thanks again!

Best,

Aircall Marketing Team

Verified User in Leisure, Travel & Tourism
UL
Verified User in Leisure, Travel & Tourism
Small-Business (50 or fewer emp.)
"Fluid Integration, Efficient Automated Calls"
5/5
What do you like best about Aircall?

I love the ease of connection between Aircall and Hubspot, as it allows making calls automatically by simply clicking on a contact's link, which directly opens Aircall and Hubspot. This integration allows me to make a call directly and record calls in a simple way. Review collected by and hosted on G2.com.

What do you dislike about Aircall?

In HubSpot, the window must always be open for Aircall to be available, which slightly reduces the visible space on the CRM. Review collected by and hosted on G2.com.

Response from Oona Pecson of Aircall
Edit edit

Hi there,

Thank you for your kind review. We’re thrilled to hear that your Aircall/ HubSpot workflow is streamlining your day and that Aircall helps you reach customers globally at a reasonable cost.

We also really appreciate you for flagging the HubSpot window space. We’ve shared this note with our product team, but please don't hesitate to reach out to our support team at support@aircall.io or visit the Help Center here [ https://support.aircall.io/en-gb ] with any other questions.

Thanks again for choosing Aircall!

Best,

Aircall Marketing Team

Christian C.
CC
Christian C.
Small-Business (50 or fewer emp.)
"Simple Interface, Smooth Performance"
5/5
What do you like best about Aircall?

I love the simplicity of using Aircall. The interface is smooth and fast, which allows me to save time and increase my productivity. It is also very convenient to be able to contact all clients through our directory. Moreover, the initial setup was very easy to apply and implement on each workstation. Review collected by and hosted on G2.com.

What do you dislike about Aircall?

I don't like that it's not possible to block incoming numbers properly. Currently, the numbers that call are displayed to everyone, and it would be useful to be able to filter them so they are not displayed. Review collected by and hosted on G2.com.

Response from Oona Pecson of Aircall
Edit edit

Hi Christian,

Thank you so much for your kind review! We love hearing that Aircall is helping you save time and boost productivity across your team.

We also appreciate you for raising the point about blocking incoming numbers. Today, it’s possible for an Admin to block specific numbers from the Aircall Dashboard under Call Settings > Blocked Numbers. Once a number is added to this list, incoming calls from that number are blocked and won’t ring any user.

If you have other questions or need assistance, please don’t hesitate to reach out! We’re always here to help. Thanks again!

Best,

Aircall Marketing Team

Thaakir S.
TS
Thaakir S.
Mid-Market (51-1000 emp.)
"Mr"
5/5
What do you like best about Aircall?

I like how Aircall helps me reach my clients easier and allows them to reach me effortlessly as well. I appreciate the portability of it; I can use Aircall anywhere with just my laptop. It allows me to manage cases efficiently and provides easy access to any recordings if needed. The ability to reopen or close cases as I deem necessary is useful. If a client makes claims, I can revisit the call anytime to verify the client's statements. The initial setup of Aircall was effortless. Review collected by and hosted on G2.com.

What do you dislike about Aircall?

Nothing I dont like. Review collected by and hosted on G2.com.

Response from Oona Pecson of Aircall
Edit edit

Hi Thaakir,

Thank you so much for your kind review! We love hearing from our users and appreciate your feedback on Aircall’s portability, effortless setup, efficient case management, and easy access to call recordings for verification.

If you ever have any questions or need a hand, please don't hesitate to reach out. We’re always happy to help. Thanks again!

Best,

Aircall Marketing Team