Agilysys Visual One Reviews & Product Details

With Visual One facility I can find out the guest details and their choice and past selection at one go. This helps me in organizing my work and establishing friendly interaction with the guest to ensure that they are satisfied. Review collected by and hosted on G2.com.

With Visual One, there is a host of reports to select and though there is an option to customize, it is complicated when wanting to retrieve particular information. This is quite clumsy, and the filtering options are extremely slow, and does not provide the reports I require instantly. Review collected by and hosted on G2.com.

It allowed building out profiles very easy, it allowed us to add player reward profiles to hotel rooms, And there staff was willing to be on stand by if we needed development. Night audit was very easy through this software. Review collected by and hosted on G2.com.

In the beginning, the player reward numbers were not syncing up with the hotel and free room offers weren't being deducted from the players account. Review collected by and hosted on G2.com.

This is one of the best alternative for properties seeking an alternative to Opera. Review collected by and hosted on G2.com.

The support can be a bit lacking and not many already established integrations with 3rd party applications. Review collected by and hosted on G2.com.

I enjoyed how easy to learn the system was, and the team that came in to help us transition from our old PMS system to this new one was very helpful in making that experience smoother. Review collected by and hosted on G2.com.

Not being able to use the mouse as a way to navigate the system can be frustrating especially when you are first learning the system. It was also not easy to make any changes to the system, so a lot of reports we were used to running on the old PMS system could not be done on this one. Review collected by and hosted on G2.com.

Agilysys Visual One is user-friendly that's why it is easy to understand and learn Review collected by and hosted on G2.com.

Nothing much is least helpful about Agilysis Visual One Review collected by and hosted on G2.com.

How central it is; it keeps everything in one place Review collected by and hosted on G2.com.

The system felt outdated; slow; a little clunky at times Review collected by and hosted on G2.com.

Visual One can be pretty customizable based on your resorts need. Review collected by and hosted on G2.com.

This system can be pretty tedious and time consuming. For example, separating folios and checking guests in took way longer than other systems I've used. Review collected by and hosted on G2.com.

Works well for check in and out and some lookups Review collected by and hosted on G2.com.

The end of day processes has to be done 1 way only if done wrong nothing reports correctly Review collected by and hosted on G2.com.

Easy to Use

Batch Function

Report Export Review collected by and hosted on G2.com.

UX Design

Retro Design

Not Accessible Friendly

Small Icons Review collected by and hosted on G2.com.

Visual One is very user friendly. The Manager's Adjust function is very helpful. Review collected by and hosted on G2.com.

The least helpful thing about Visual One is the pop-up message that pops up on every new reservation that says "Check guest in now". We always select no, since other steps must be taken first. Review collected by and hosted on G2.com.