David E.

Mid-Market (51-1000 emp.)

1/15/2015

"Implementation of IT Helpdesk, adhoc database solutions and development of Contract Mgt System "

4.5/5

What do you like best about Agiloft Contract Management Suite?

In terms of Agiloft's strengths, these include -

Flexibility - the amount of process which can be created and speed in which to configure

Configuration, not coding - saves rework, time and provides the opportunity to implement easily

Price and service - good value, resellers and engagement from Agiloft themselves Review collected by and hosted on G2.com.

What do you dislike about Agiloft Contract Management Suite?

In terms of areas Agiloft could improve -

UI is slightly out-dated - does not necessarily prevent user adoption

Minor bugs - most of which addressed quickly by Agiloft or alternative solutions

Reporting - enhanced reporting, look, feel and ease of use, could add significant value Review collected by and hosted on G2.com.

Recommendations to others considering Agiloft Contract Management Suite:

Similar to many on these review sites, my recommendations for using Agiloft include -

Find a good third party vendor and build a strong relationship, help them understand your business.

Small implementations/ trial/ less complex - these can be worked with an Agile methodology, great starting point.

Large implementations/ complexity/ business critical - build requirements and configure.

The interfaces/ UI does appear out-dated - regular users will overlook this due to the benefits of the tools flexibility and ability to build unique processes for your business.

Have BA's trained/ trial the technology to be able to configure base reports and workflow.

Discuss the technology and implementations with other users and build connections.

Be prepared to implement workarounds in some cases to meet requirements. Review collected by and hosted on G2.com.

What problems is Agiloft Contract Management Suite solving and how is that benefiting you?

We have solved business problems of implementing an IT helpdesk with a 'light touch' ITIL framework, which meets the specific needs of our business. Greater reporting and metrics on IT tickets have been generated for focus on cost savings.

From the creation of adhoc databases - external customer survey and internal quality assurance systems - we have created bespoke systems specific to our business without the need for complex coding. These Agiloft solutions mean we have not had to engage developers (Access/ SQL) and build systems which will require ongoing expert third party maintenance. The systems also have delivered time savings in the process and improved reporting.

We are in the process of building requirements and developing Agiloft to replace the existing legacy ERP/ Contract Management System. This will provide numerous business benefits including a single source of truth, data integrity and enhanced workflow with significant reduction of manual process. Review collected by and hosted on G2.com.

Karonhiakta'tie M.

Project Manager III

Telecommunications

Enterprise (> 1000 emp.)

1/13/2015

"Limitless? It's true!"

5/5

What do you like best about Agiloft Contract Management Suite?

The Agiloft software is the most flexible, and scalable, platform I have ever worked with. Because of it's flexibility, and scalability, you don't have to have everything figured out right away. The platform allows you to grow the system as you go and incorporate new processes and functions as user input flows in. The lack of required custom coding is a really great feature. It allows us to develop and deploy in much faster intervals. If a user notices a choice missing from a drop down or needs a field added I can add it in a matter of minutes and they can keep working. Review collected by and hosted on G2.com.

What do you dislike about Agiloft Contract Management Suite?

It is hard to find a 'con' in the system though the lack of a 'clean' mobile interface and app is a bit annoying. In addition all the pop-ups that are required in the mobile interface becomes hard to track which pop-up is linked to what record. Review collected by and hosted on G2.com.

Recommendations to others considering Agiloft Contract Management Suite:

If you are looking to automate your entire business or just track contracts this platform can do it all and you don't need a million dollar IT budget to maintain it. This system can easily handle a mom and pop shop all the way up to a fortune 500 company. Review collected by and hosted on G2.com.

What problems is Agiloft Contract Management Suite solving and how is that benefiting you?

We are currently implementing Agiloft to vertically integrate all of our network assets and regulatory compliance data. Through the development of this 'documentation system' we will be able to quickly analyze our network performance metrics and show how we are achieving our high network availability policy. Review collected by and hosted on G2.com.

Kathi T.

Sr. Web Developer

Aviation & Aerospace

Mid-Market (51-1000 emp.)

1/6/2015

"The personalized customer support is what attracted us to Agiloft and they have not disappointed us!"

5/5

What do you like best about Agiloft Contract Management Suite?

We switched from Microsoft Dynamics CRM to Agiloft because we could never get any customer support when we needed it for the numerous issues we were having with their software. The switchover was practically painless and the personalized customer support we have received has been incredible! Any questions or issues I have had when initially setting up the new system were answered immediately and very professionally! Everyone I have dealt with has been extremely friendly and helpful and get back with me promptly! What a world of difference from the customer support we received (or didn't receive) from Microsoft Dynamics! Review collected by and hosted on G2.com.

What do you dislike about Agiloft Contract Management Suite?

I can't say that there is anything I dislike. There have been some server issues, but most of the time they have not affected us and the only reason I am aware of them is through their email informing us that there has been a problem and what they are doing to resolve it. Review collected by and hosted on G2.com.

Recommendations to others considering Agiloft Contract Management Suite:

If you're looking for a good CRM system with personalized and friendly customer support - Agiloft is the system for you! Review collected by and hosted on G2.com.

What problems is Agiloft Contract Management Suite solving and how is that benefiting you?

Our sales people are literally all around the globe and they need to update their CRM updates need to be entered in a timely manner often while they are on the road in far away places. In the past, often they were often not able to update on the road for various reasons and they would end up having to email me their required updates and I would have to enter them for them. This was time consuming for all of us and it would cause a lot to fall through the cracks simply because they couldn't update their opportunities themselves while they were thinking about their changes. Now we have none of those issues and all of our sales people are entering all their own updates as they have changes. A system can only be functional if it is used and now our CRM system is being fully utilized! Review collected by and hosted on G2.com.

Tamie J.

Operations Manager

Information Technology and Services

Mid-Market (51-1000 emp.)

12/17/2014

"Agiloft began as a single need an evolved into an integral business system."

4.5/5

What do you like best about Agiloft Contract Management Suite?

Agiloft has a great deal of flexibility that allows you to streamline the operations within your business. We originally started with a help desk system that enabled us to better communicate with our customers. As we worked with the customers, we saw ways to expand and include other facets of our organization to improve the overall communications within the organization and with our customers.

The system provided information on our customers that everyone in the organization can see.

We were able to integrate cross referencing with other systems to ensure tracking was enabled throughout multiple systems. Review collected by and hosted on G2.com.

What do you dislike about Agiloft Contract Management Suite?

I would like to see improvements in the UI of the overall system; some areas are very dated looking. In addition, streamlining the search and replace functionality, I'd like to see this be accomplished with less clicks and pop-us opening. Review collected by and hosted on G2.com.

Recommendations to others considering Agiloft Contract Management Suite:

The Agiloft team does a thorough job of understanding your system needs and quickly implementing the system to have you online in the shortest amount of time. The ability to modify the system when your business requirements change in a timely manner is critical in business today and Agiloft provides that capability. Review collected by and hosted on G2.com.

What problems is Agiloft Contract Management Suite solving and how is that benefiting you?

We have solved tracking and servicing our customers. The system provides us the ability to keep a pulse on each customer and notify internal teams immediately. The system provides us the ability to search history across all customers at one time. This ability assists with cross-training new and existing employees and to quickly recommend already researched issues to other customers quickly. Review collected by and hosted on G2.com.

Verified User in Sports

Small-Business (50 or fewer emp.)

2/19/2015

"Affordable Software with Great Customer Service!"

5/5

What do you like best about Agiloft Contract Management Suite?

Getting started with Agiloft was incredibly quick and relatively painless. As a small business, I didn't have a lot to spend and Agiloft fit our budget. It's a great value - we get all the features we need and have been able to customize the product to match our existing workflow. I really didn't think I'd be able to find such a customized solution within our budget, but Agiloft fits the bill and more.

Their customer service is fantastic - we feel like we're a highly valued customer, even though we're a small business. They are always quick to respond, and solve our issues quickly, even when we've caused them ourselves! Review collected by and hosted on G2.com.

What do you dislike about Agiloft Contract Management Suite?

Our Help Desk was very easy to set up, but had a bit more trouble getting our workflow set up. It probably would have gone a lot more smoothly if we'd used Agiloft's implementation service rather than trying to do it ourselves, but eventually we did figure it out. Review collected by and hosted on G2.com.

Recommendations to others considering Agiloft Contract Management Suite:

If you value great customer service, Agiloft is the product for you. Even during our initial free trial, we felt like their most important customer! Definitely take advantage of their implementation services if you need to do any complex customization. You can certainly figure it out yourself, but they'll get it done much faster. Review collected by and hosted on G2.com.

What problems is Agiloft Contract Management Suite solving and how is that benefiting you?

We're able to stay on top of customer requests and issues, so we're getting back to customers much more quickly. Emails are no longer falling through the cracks thanks to automatic alerts. We've started building up an FAQ which helps free up a lot of our time, since our customers can help themselves and find the answers they need. Overall our business is running much more efficiently thanks to the visibility Agiloft gives us into our operations. Review collected by and hosted on G2.com.

Jean P.

Managing Director

Marketing and Advertising

Small-Business (50 or fewer emp.)

1/28/2015

"Agloft has made our business run more smoothly, and saved us money in the process. "

5/5

What do you like best about Agiloft Contract Management Suite?

We are a full service marketing company, that focuses on web design. We use Agiloft for a variety of workflow tasks related to building websites and apps, such as bug tracking, version tracking, enhancement requests etc.

What I personally like best is that it is incredibly easy to use, and surprisingly powerful. It's been able to do everything we've thrown at it without the need to resort to expensive custom programming. On a client level, our less technical customers are still able to use the bug reporting system without issue, as it is intuitive and easy to use.

Their customer service is second to none. We have used and trialed a few off the shelf systems Review collected by and hosted on G2.com.

What do you dislike about Agiloft Contract Management Suite?

What do I dislike about Agilloft? Honestly, that I didn't find it sooner. As a company we had been proverbially banging our heads against the wall looking for a solution that fit our needs as a company for quite a long time. All of the 'off the shelf' offerings didn't work the way that we needed it to, and we wasted a lot of time on trials that were disappointing. Now that we finally have our systems in place, we are now a more efficient team, so I do not have anything negative to say. Review collected by and hosted on G2.com.

Recommendations to others considering Agiloft Contract Management Suite:

We have had no issues with the Agiloft product, and would recommend it to anyone looking to streamline their workflow, and make their business run at its highest level. Agiloft is now an integral part of our business, has made our business more robust. We are able to take on larger projects, and know that we have systems in place that makes everything run smoothly. Review collected by and hosted on G2.com.

What problems is Agiloft Contract Management Suite solving and how is that benefiting you?

When we were looking for a workflow and help desk solution, we had a hard time finding one off the shelf that suited all of our needs. Agiloft tailored a system for us and had us up and running very quickly. The biggest benefits have been in our management of customers during our build phase, as well as aftercare, and our internal workflow.

Internally our workflow is now easy to track, and know where we are with our projects, which is invaluable as it has saved us countless man hours. Within regards to our clients, the bug tracking system is amazing. Instead of clients picking up the phone, they have a system to submit issues, and our programmers are able to fix them faster and more efficiently. Our biggest problem was our time management, and Agiloft has solved that for us. The return on investment Review collected by and hosted on G2.com.

Michael C.

Consultant

Information Technology and Services

Small-Business (50 or fewer emp.)

2/11/2015

Business partner of the seller or seller's competitor, not included in G2 scores.

"Works Brilliantly"

5/5

What do you like best about Agiloft Contract Management Suite?

Easy to use, easy to set up, smooth and seamless transfer of data.

Easy navigation and I like the ability to personalise reports, searches, dashboards, graphs, templates and emails.

Data is stored logically and all tables are linked, so data is entered only once and yet I can view it from different perspectives. Review collected by and hosted on G2.com.

What do you dislike about Agiloft Contract Management Suite?

Absolutely nothing, I use it everyday and have no issues or complaints. Review collected by and hosted on G2.com.

Recommendations to others considering Agiloft Contract Management Suite:

Like any system, once you know your requirements, Agiloft is easy to set up and implement.

User Interfaces are configurable, views and searches are easy to create and save, everything is configurable, easy to understand and easy to use, it meets all our requirements and more. Review collected by and hosted on G2.com.

What problems is Agiloft Contract Management Suite solving and how is that benefiting you?

Our Business Problem was about having a working and functioning CRM/SCM that kept track of leads, customers, correspondence, documents, contracts and tasks. Agiloft does all this with ease, in one place. Review collected by and hosted on G2.com.

Verified User in Professional Training & Coaching

Small-Business (50 or fewer emp.)

1/21/2015

"Wonderful Software with Great Customer Service!"

5/5

What do you like best about Agiloft Contract Management Suite?

Working with Agiloft I was most impressed with their customer service and ability to connect with the customer. They have a great product, an honest sales team, and were very realistic with price quotes and time frame. I was very impressed by their free demo they did. They demonstrated how quickly and easily a contract can be created or managed. The demo was a very interesting insight to how the software works and the sales team was able to quickly answer all my questions and show me all the possibilities of the software. The sales team as well as the implementor was organized, professional, and answered all of my questions. Review collected by and hosted on G2.com.

What do you dislike about Agiloft Contract Management Suite?

I had a really wonderful experience with the company. I was generally happy with every aspect of Agiloft. Their easy to use software benefited my business and was a great use of resources. It literally can take any form you need and help you create it. Review collected by and hosted on G2.com.

Recommendations to others considering Agiloft Contract Management Suite:

I would recommend Agiloft to other business owners. It has especially helped me manage contracts for my own sales, liability forms, etc. Review collected by and hosted on G2.com.

What problems is Agiloft Contract Management Suite solving and how is that benefiting you?

The benefits to Agiloft have really had a positive impact on our company. It's made forms and contracts very accessible and easy to manage even for a non-tech business. Although I love the software, I really appreciated how personable the sales team and implementers were, which I've found can be rare in the tech industry. Review collected by and hosted on G2.com.

James A.

CTO

Market Research

Small-Business (50 or fewer emp.)

2/13/2015

"Excellent product"

4.5/5

What do you like best about Agiloft Contract Management Suite?

Being able to create functioning workflows in intuitive manner Review collected by and hosted on G2.com.

What do you dislike about Agiloft Contract Management Suite?

Nothing spings to mind, sound all round, some things seemed complex on first look Review collected by and hosted on G2.com.

Greg C.

EVP

Information Technology and Services

Mid-Market (51-1000 emp.)

12/22/2014

"Great software with excellent features"

4.5/5

What do you like best about Agiloft Contract Management Suite?

We use Agiloft to help us track and manage a wide variety of customer data issues. similar to helpdesk software, but with powerful data collection and categorization issues, it helps us manage complexity. Review collected by and hosted on G2.com.

What do you dislike about Agiloft Contract Management Suite?

we were an initial early adopter of Agiloft. some initial learning issues, but we survived them! Review collected by and hosted on G2.com.

Recommendations to others considering Agiloft Contract Management Suite:

very powerful software product. has some learning curve, worth exploring functionality. Review collected by and hosted on G2.com.

What problems is Agiloft Contract Management Suite solving and how is that benefiting you?

Customer data and reporting issues are made easy with software. we use the rules and categorization options to help us manage client data and helpdesk like problems. Review collected by and hosted on G2.com.