Top 10 Agent Interact Workspace Monitoring Alternatives & Competitors

Top 10 Alternatives to Agent Interact Workspace Monitoring Recently Reviewed By G2 Community

Sponsored
Cobrowse.io
(15)4.4 out of 5
Cobrowse is a collaborative browsing solution, designed to augment remote sales and support engagements with real-time human interaction. With Cobrowse, agents can offer tailored guidance to customers as they navigate any of your digital channels, on desktop and mobile, across the web or native iOS and Android mobile applications. The same powerful suite of tools is available for both web and mobile co-browsing: - Laser pointer - Annotation - Remote Control - Full Device Screen Share - Agent Present Mode With Universal Co-browsing, agents can stay in contact with customers as they browse third-party content, websites, and applications. The full suite of agent tools remains available across third-party content, allowing agents to provide personalized guidance throughout the customers’ digital journey. Seamless integration with enterprise CRM and CX solutions enables agents to escalate complex sales and support tickets to a collaborative browsing session without leaving the host interface. A range of flexible session initialization options and a fully customizable UI make the transition frictionless and provide a consistently branded experience across all channels. Current integrations include: - Salesforce - Genesys - Zendesk - Talkdesk - Intercom - Freshworks Cobrowse prioritizes data security, with compliant data redaction a key differentiator for businesses that deal with sensitive or private customer data. Private-by-default functionality means no images, text, or other content will be displayed unless specifically added to the allowlist, maintaining compliance with strict data protection regulations. For auditability, you can record every action the customer and agent take during a co-browsing session. Session replays provide an accurate, tamper-proof record of every interaction, which can be used for dispute resolution, to understand better how users navigate your digital platforms, or to improve agent training. For the ultimate in security, the same Cobrowse software that runs in the cloud is also available for enterprises to self-host in their cloud accounts, run in their on-premises data centers, or even deploy to air-gapped, protected networks. Proven to enhance customer and agent satisfaction, Cobrowse is trusted by businesses worldwide that prioritize customer service excellence. Co-browsing is used widely within remote sales and support environments to efficiently resolve complex enquiries and provide outstanding service when customers need it most.
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#1

BetterCloud
By BetterCloud
(458)4.4 out of 5
BetterCloud provides critical insights, automated management, and intelligent data security for cloud office platforms.
Categories in common with Agent Interact Workspace Monitoring:
• Insider Threat Management (ITM)
Get a quote
See all BetterCloud reviews
#2

Coro Cybersecurity
By Coronet
(210)4.7 out of 5
Monitors your cloud applications for data leaks, cyber-threats and regulatory violations that put your business at risk.
Categories in common with Agent Interact Workspace Monitoring:
• Insider Threat Management (ITM)
Try for free
See all Coro Cybersecurity reviews
#3

Safetica
By Safetica
(153)4.6 out of 5
Safetica is an integrated Data Loss Prevention (DLP) and Insider Risk Management (IRM) solution, which helps companies to identify, classify, and protect sensitive data as well as detect, analyze, and mitigate risks posed by insiders within an organization. Safetica covers the following data security solutions: Data Classification - Safetica offers complete data visibility across endpoints, networks, and cloud environments. It classifies sensitive data using its Safetica Unified Classification, which combines analysis of file content, file origin and file properties. Data Loss Prevention - With Safetica, you can protect sensitive business- or customer-related data, source codes, or blueprints from accidental or intentional exposure through instant notifications and policy enforcement. Insider Risk Management - With Safetica, you can analyze insider risks, detect threats, and mitigate them swiftly. Notifications about how to treat sensitive data can help raise awareness around data security and educate your users. - Workspace and behavior analysis provides an extra level of detail to detect internal risks. It also helps understand how employees work, print, and use hardware and software assets, thus enabling organizations to optimize costs and increase operational efficiency. Cloud Data Protection - Safetica can monitor and classify files directly during user operations, such as exports, uploads and downloads, opening files, copying files to a different path, uploading files via web browsers, sending files via email or IM apps, and others. Regulatory compliance - Safetica helps organizations detect violations and comply with key regulations and data protection standards including GDPR, HIPAA, SOX, PCI-DSS, GLBA, ISO/IEC 27001, SOC2 or CCPA.
Categories in common with Agent Interact Workspace Monitoring:
• Insider Threat Management (ITM)
Try for free
See all Safetica reviews
#4

Teramind
By Teramind
(138)4.6 out of 5
Teramind provides a security approach to monitor behavior and give organizations the opportunity to automate actions to prevent unwanted behavior.
Categories in common with Agent Interact Workspace Monitoring:
• Insider Threat Management (ITM)
Try for free
See all Teramind reviews
#5

Salesforce Shield
By Salesforce
(82)4.5 out of 5
Salesforce Security and Privacy offers a powerful set of tools for any customer who needs an extra level of control to meet internal or regulatory compliance requirements.
Categories in common with Agent Interact Workspace Monitoring:
• Insider Threat Management (ITM)
See all Salesforce Shield reviews
#6

Proofpoint Insider Threat Management
By Proofpoint
(48)4.3 out of 5
Categories in common with Agent Interact Workspace Monitoring:
• Insider Threat Management (ITM)
See all Proofpoint Insider Threat Management reviews
#7

Varonis Data Security Platform
By Varonis
(41)4.5 out of 5
Data Security platform detects insider threats and cyberattacks by analyzing data, account activity, and user behavior; prevents and limits disaster by locking down sensitive and stale data; and efficiently sustains a secure state with automation.
Categories in common with Agent Interact Workspace Monitoring:
• Insider Threat Management (ITM)
Get a quote
See all Varonis Data Security Platform reviews
#8

Incydr
By Code42
(38)4.2 out of 5
Code42 Incydr is a data protection solution that prevents data from leak and theft caused by employees – whether malicious, negligent, or accidental. Fast-growing, innovative organizations utilize Incydr to detect and respond to data exposure and exfiltration from corporate computers, cloud, and email systems. Incydr cuts out the noise, identifying the highest-priority risk events so that teams can quickly identify what needs remediation. It deploys in hours and requires few resources to run, empowering security teams to rapidly address material risk to the business and drive secure work habits throughout the employee base.
Categories in common with Agent Interact Workspace Monitoring:
• Insider Threat Management (ITM)
See all Incydr reviews
#9

GAT Labs
By General Aduit Tool Ltd
(38)4.8 out of 5
GAT labs for Google Workspace and Chrome provide you with thorough all-encompassing auditing and security solutions that enable you to work smarter, safer, and better. Enjoy Real protection and no compromise with granular data you can actually trust and strategically build on. GAT is the most comprehensive audit and security tool out there for Google Workspace Admins and Google Chrome environments. All the answers you need are often buried in there, GAT dives in and brings them up to the surface for you to see the full picture. We created a whole New space, New technology, New Thinking, and New Insights.
Categories in common with Agent Interact Workspace Monitoring:
• Insider Threat Management (ITM)
See all GAT Labs reviews
#10

Veriato
By Veriato
(38)4.3 out of 5
A solution for temporary focused workplace investigations that records detailed information on employee activity, and enables fast, accurate, and efficient exploration and playback of the recorded data.
Categories in common with Agent Interact Workspace Monitoring:
• Insider Threat Management (ITM)
See all Veriato reviews

Sponsored
Cobrowse.io
(15)4.4 out of 5
Cobrowse is a collaborative browsing solution, designed to augment remote sales and support engagements with real-time human interaction. With Cobrowse, agents can offer tailored guidance to customers as they navigate any of your digital channels, on desktop and mobile, across the web or native iOS and Android mobile applications. The same powerful suite of tools is available for both web and mobile co-browsing: - Laser pointer - Annotation - Remote Control - Full Device Screen Share - Agent Present Mode With Universal Co-browsing, agents can stay in contact with customers as they browse third-party content, websites, and applications. The full suite of agent tools remains available across third-party content, allowing agents to provide personalized guidance throughout the customers’ digital journey. Seamless integration with enterprise CRM and CX solutions enables agents to escalate complex sales and support tickets to a collaborative browsing session without leaving the host interface. A range of flexible session initialization options and a fully customizable UI make the transition frictionless and provide a consistently branded experience across all channels. Current integrations include: - Salesforce - Genesys - Zendesk - Talkdesk - Intercom - Freshworks Cobrowse prioritizes data security, with compliant data redaction a key differentiator for businesses that deal with sensitive or private customer data. Private-by-default functionality means no images, text, or other content will be displayed unless specifically added to the allowlist, maintaining compliance with strict data protection regulations. For auditability, you can record every action the customer and agent take during a co-browsing session. Session replays provide an accurate, tamper-proof record of every interaction, which can be used for dispute resolution, to understand better how users navigate your digital platforms, or to improve agent training. For the ultimate in security, the same Cobrowse software that runs in the cloud is also available for enterprises to self-host in their cloud accounts, run in their on-premises data centers, or even deploy to air-gapped, protected networks. Proven to enhance customer and agent satisfaction, Cobrowse is trusted by businesses worldwide that prioritize customer service excellence. Co-browsing is used widely within remote sales and support environments to efficiently resolve complex enquiries and provide outstanding service when customers need it most.
Visit Website
Visit Website