Agent Helper Discussions

Agent Helper is a GenAI-powered enterprise product designed to provide 360° assistance to agents in streamlining their customer support workflows. With a comprehensive suite of intelligent features such as Sentiment Analysis, Case Routing, Case Prioritization, Case Timeline, Case Summarization, Response Assist, Intelligent Swarming, Agent Skill Matrix, and more, it automates routine tasks and empowers support agents to deliver faster, personalized, and proactive support experiences. As a result, organizations achieve exceptional business impact, including augmented agent efficiency, reduced agent onboarding time, increased customer satisfaction, and reduced support costs. When users leave Agent Helper reviews, G2 also collects common questions about the day-to-day use of Agent Helper. These questions are then answered by our community of 850k professionals. Submit your question below and join in on the G2 Discussion.