Edit

ED

Elad D.

Operations Manager

Mid-Market (51-1000 emp.)

5/29/2024

"Aftership serves us well, it's responsive and clear to all cs staff and integrates well to Shopify"

5/5

What do you like best about AfterShip?

The functionality, the views, the integration that works flawlessly with Shopify Review collected by and hosted on G2.com.

What do you dislike about AfterShip?

It's too complicated to make tests (need the order# and email of actual orders) Review collected by and hosted on G2.com.

Response from Ankush Kumar of AfterShip

edit

Thank you for sharing your positive experience with AfterShip. We're pleased to hear that it has been beneficial for keeping track of customer complaints and the return process. We understand your feedback about the complexity of making tests and will take this into account for future improvements.

NH

Natalie H.

Co-Founder

Small-Business (50 or fewer emp.)

2/6/2024

"Nitin Provided An Extremely Helpful Customer Service Experience"

5/5

What do you like best about AfterShip?

It allows us to trigger Klaviyo flow automation based on "In Transit" trigger. It also helps us to to seamlessly track products, and customers can visit our branded tracking page. Customer service is always speedy and helpful. Review collected by and hosted on G2.com.

What do you dislike about AfterShip?

Nothing as of yet.. 5 stars. I will keep an eye out for features which could be useful as they develop them. Review collected by and hosted on G2.com.

Response from Philips Tourangbam of AfterShip

edit

Thank you for your positive feedback! We are delighted to hear that you find AfterShip helpful in triggering Klaviyo flow automation and providing seamless tracking for your products. We are committed to continuously improving our features to better serve your needs. We appreciate your support and look forward to assisting you further.

ST

Serkan T.

Small-Business (50 or fewer emp.)

12/4/2023

"Exceptional Support and Real-Time Solutions from AfterShip"

5/5

What do you like best about AfterShip?

AfterShip's standout feature is undoubtedly its customer support, especially the assistance from Priti. Her prompt and efficient problem-solving skills made a significant difference in my experience. The platform itself is user-friendly with a clear, intuitive interface, making shipment tracking effortless. The comprehensive feature set, including detailed tracking information and timely notifications, greatly enhances the overall efficiency of managing shipments. The ease of integration with existing systems is another major advantage, facilitating a smoother workflow. Review collected by and hosted on G2.com.

What do you dislike about AfterShip?

Nothing i can say negative about AfterShip App. Review collected by and hosted on G2.com.

What problems is AfterShip solving and how is that benefiting you?

Real-Time Tracking: AfterShip provides up-to-the-minute tracking updates. This feature ensures that I am always informed about the whereabouts of my shipments, reducing anxiety about delivery times and enhancing my ability to plan around the arrival of important packages.

Centralized Tracking Information: With AfterShip, I can track packages from multiple carriers in one place. This consolidation saves me from the hassle of navigating through various carrier websites or apps, significantly improving efficiency and convenience.

Automated Notifications: The platform's automated notification system keeps me updated about the status of my shipments without the need for constant manual checking. This automation is particularly beneficial for managing customer expectations in a business setting, as it allows for proactive communication regarding shipment statuses.

Reduced Customer Support Queries: In a business context, AfterShip reduces the volume of customer inquiries related to shipment tracking. Customers have access to the same detailed tracking information I do, leading to fewer queries and a reduced burden on customer support resources.

Improved Customer Satisfaction: The transparency and reliability of AfterShip's tracking system enhance overall customer satisfaction. Customers appreciate being kept in the loop about their orders, which builds trust and loyalty towards my business. Review collected by and hosted on G2.com.

TW

Tricia W.

CEO

Small-Business (50 or fewer emp.)

5/3/2024

"Great Way to Track Packages!"

5/5

What do you like best about AfterShip?

Easy to watch package shipping for all shippers. Review collected by and hosted on G2.com.

What do you dislike about AfterShip?

I wish I would have found this sooner to consolidate tracking of our packages. Review collected by and hosted on G2.com.

Response from Niraj Kumar of AfterShip

edit

We're glad to hear that you find AfterShip easy to use for tracking packages across different shippers!

AS

Verified User in Sporting Goods

Small-Business (50 or fewer emp.)

5/28/2024

"It's very robust shipment notification!"

4/5

What do you like best about AfterShip?

I love how this AfterShip intergrates with our WooCommerce platform. It's very easy to use! Customers love to receive and keep them updated throughout the shipment process. Review collected by and hosted on G2.com.

What do you dislike about AfterShip?

It's fairly expensive for send over 100 packages per month. SMS is sort of expensive feature, but handy to have though. Review collected by and hosted on G2.com.

Response from Ankush Kumar of AfterShip

edit

We're glad to hear that you find AfterShip's integration with WooCommerce easy to use and that your customers appreciate the shipment notifications. We understand your concern about the cost, and we're constantly working to provide the best value for our services. We appreciate your feedback.

Let us know how we can improve our services so that we can provide a better experience and also improve our rating.

JA

Jessica A.

Small-Business (50 or fewer emp.)

5/6/2024

"Great Customer Service"

5/5

What do you like best about AfterShip?

Great customer service, easy to navigate system. Review collected by and hosted on G2.com.

What do you dislike about AfterShip?

nothing at this time. This is my first time using it, and so far so good Review collected by and hosted on G2.com.

Response from Niraj Kumar of AfterShip

edit

Thank you for the positive feedback! We're glad to hear that you had a smooth experience using AfterShip for the first time. If you ever have any questions or need assistance, feel free to reach out to our customer service team.

JW

Jeremy W.

Small-Business (50 or fewer emp.)

3/14/2024

"Easy and Cost-effective to set up for self-serve returns"

4.5/5

What do you like best about AfterShip?

The set-up process was easy and I had customer service respond fast to messages when I need help to set up advanced rules for my returns and exchanges. Review collected by and hosted on G2.com.

What do you dislike about AfterShip?

Pricing on the plans that include the advanced features are expensive for a small company that has a low volume of returns. Review collected by and hosted on G2.com.

Response from Philips Tourangbam of AfterShip

edit

We're glad to hear that you found our set-up process easy and that our customer service was responsive to your needs. We understand your concern about pricing, and we are constantly reviewing our pricing plans to ensure they are competitive and offer value for our customers. We appreciate your feedback and will take it into consideration for future updates.

EC

Enrique C.

Mid-Market (51-1000 emp.)

5/20/2024

"Very Good"

5/5

What do you like best about AfterShip?

The service was amazing , they reply Instantly Review collected by and hosted on G2.com.

What do you dislike about AfterShip?

nothing so far , Just starting using the aplication Review collected by and hosted on G2.com.

Response from Philips Tourangbam of AfterShip

edit

Thank you for your positive feedback! We're here to support you as you begin using the application, so please don't hesitate to contact us if you encounter any issues or have any questions.

PO

Parijan O.

Small-Business (50 or fewer emp.)

3/5/2024

"This app is amazing - Easy returns and good support"

5/5

What do you like best about AfterShip?

Helpful support from Aditya! Convenient and helpful to manage returns, my clients are saving more time and we optimized our business. As someone who places a high value on customer service, I have found the AfterShip Tracking app to be one of the more impressive ones out there. Their support team was extremely helpful, providing me with accurate and timely information whenever I needed it. In terms of customer service, this app is top-notch. Review collected by and hosted on G2.com.

What do you dislike about AfterShip?

I do not dislike anything, I want to use it more in the future Review collected by and hosted on G2.com.

Response from Philips Tourangbam of AfterShip

edit

We're thrilled to hear that AfterShip has been convenient and helpful for managing returns, saving you and your clients time. Thank you for sharing your positive experience!

EE

evenour e.

eccomerce head

Small-Business (50 or fewer emp.)

6/6/2024

"The best tracking app tbh"

5/5

What do you like best about AfterShip?

There support team the sms feautures i love it they are doing so good in helping the customers with everything a brand needs very easy to use helpup easy implementation and ease of intergration Review collected by and hosted on G2.com.

What do you dislike about AfterShip?

nothing i swear i dont hate anything as of now Review collected by and hosted on G2.com.

Response from Niraj Kumar of AfterShip

edit

Thank you for your kind words! We are thrilled to hear that you are enjoying AfterShip's tracking app and our support team. We are committed to providing excellent service and making tracking easy for our customers. If you ever have any questions or need assistance with anything, please don't hesitate to reach out. We are here to help! Thank you for choosing AfterShip.