CB
Carla B.
Manager Marketplace
Small-Business (50 or fewer emp.)
"Aftership feed application"
5/5
What do you like best about AfterShip?

Liked the support provided ............. Review collected by and hosted on G2.com.

What do you dislike about AfterShip?

Still exploring the app for now ........ Review collected by and hosted on G2.com.

Response from Philips Tourangbam of AfterShip
Edit edit

Thank you for your feedback! We hope you continue to have a positive experience while exploring the app. If you encounter any issues or have any suggestions, please let us know.

Verified User in Retail
AR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Helpful CSRs"
5/5
What do you like best about AfterShip?

automated tracking feature for our customers. Review collected by and hosted on G2.com.

What do you dislike about AfterShip?

There are some upgrades here and there from the services that breaks our business services which may take sometime to resolve due to investigations from our Dev team and afterShip team. Review collected by and hosted on G2.com.

Response from Philips Tourangbam of AfterShip
Edit edit

We're glad to hear that you find our automated tracking feature helpful for your customers!

We apologize for any inconvenience caused by the upgrades. Our teams are working to resolve any issues as quickly as possible and will ensure minimal downtime.

MP
matt P.
CMO
Small-Business (50 or fewer emp.)
"Returns Support was great"
5/5
What do you like best about AfterShip?

The integrations are for the most part intuitive and when I have issues I generally can work through them. The staff when able to is very knowledgable and helpful Review collected by and hosted on G2.com.

What do you dislike about AfterShip?

Lately on some of the pages I am not getting the help - there is no ticket system so chats seem to fall out of memory and I have ot start over again. I asked them to build a ticketing system. Review collected by and hosted on G2.com.

Response from Philips Tourangbam of AfterShip
Edit edit

Hi Matt,

Thank you for sharing your honest review. You can reach out to us on support@aftership.com for any queries if you are facing a challenge with the chat option. We'd be happy to assist you.

Regards

Team AfterShip

Toan L.
TL
Toan L.
Director
Small-Business (50 or fewer emp.)
"Director"
5/5
What do you like best about AfterShip?

easy to use, alot of API to integrate. Good customer support Review collected by and hosted on G2.com.

What do you dislike about AfterShip?

I dont know yet, maybe missing some small carrier Review collected by and hosted on G2.com.

Response from Philips Tourangbam of AfterShip
Edit edit

We're glad to hear that you find AfterShip easy to use and appreciate our API integration options. Thank you for the positive feedback on our customer support as well!

Stav B.
SB
Stav B.
Owner
Small-Business (50 or fewer emp.)
"Great app"
5/5
What do you like best about AfterShip?

I used to get 50 Emails every day regarding customers' parcels.

After installing the plugin the customers can view their order status and now I get only 5 Emails per day.

Saved me so much important time that I can now use to improve my business. Review collected by and hosted on G2.com.

What do you dislike about AfterShip?

The price is way too high, but they offer a discount code. Review collected by and hosted on G2.com.

Response from Philips Tourangbam of AfterShip
Edit edit

Thank you for sharing your positive experience with AfterShip! We're thrilled to hear that our plugin has helped you streamline your order status communication and save you valuable time. We understand your feedback about the pricing and will share the feedback to see how this can be improved in the future.

Verified User in Manufacturing
AM
Verified User in Manufacturing
Small-Business (50 or fewer emp.)
"Extremely Useful"
5/5
What do you like best about AfterShip?

Aftership helps our team keep organized with all of our logistical needs. It helps automate the process of updating clients on shipments and keeping our team up to date on each orders progress. Ankush has been extremely helpful whenver we've run into any issues and we'd highly recommend this app for anyone business with logical needs. Review collected by and hosted on G2.com.

What do you dislike about AfterShip?

We have had no considerable downsides other than a few issues with our account auto syncing into Shopify. Review collected by and hosted on G2.com.

Response from Philips Tourangbam of AfterShip
Edit edit

We're glad to hear that AfterShip has been extremely useful for your team in keeping organized with logistical needs and automating the process of updating clients on shipments. We appreciate your recommendation and are happy to hear that Ankush has been helpful in resolving any issues. We apologize for the inconvenience with the account auto syncing into Shopify and will work to improve this experience for you.

pseudo f.
PF
pseudo f.
Owner, screen printer, designer
Small-Business (50 or fewer emp.)
"Great support"
5/5
What do you like best about AfterShip?

Very helpful with setting up. Did a zoom call and everything Review collected by and hosted on G2.com.

What do you dislike about AfterShip?

Could use video training options........ Review collected by and hosted on G2.com.

Response from Philips Tourangbam of AfterShip
Edit edit

We're glad to hear that you found our support helpful in setting up AfterShip. We appreciate your feedback about video training options and will take it into consideration for future improvements.

Gabe C.
GC
Gabe C.
Small-Business (50 or fewer emp.)
"Recommend for excellent customer shipping experience"
5/5
What do you like best about AfterShip?

Ability to view and track all aspects of shipments from all our couriers, very easy to use. Allows for real time notification for customers of their shipment progress. Customer support is quick and responsive. Integrates perfectly with Shipstation to track all our orders for all couriers. Review collected by and hosted on G2.com.

What do you dislike about AfterShip?

We've been very happy with the service, as of now I don't have any complaints. Review collected by and hosted on G2.com.

Response from Niraj Kumar of AfterShip
Edit edit

Thank you for your positive feedback! We're glad to hear that AfterShip integrates perfectly with Shipstation and provides real-time notifications for your customers. We appreciate your support and are committed to providing excellent customer service.

CA
Catalin A.
Marketing Manager
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Great customer service"
5/5
What do you like best about AfterShip?

A wide range of integrations available (almost everything you can think of).

If something is not there, make sure to reach out to the customer service as they will do everything it takes to solve your concerns. Review collected by and hosted on G2.com.

What do you dislike about AfterShip?

Sometimes it can be very complex (with so many services & features). Review collected by and hosted on G2.com.

Response from Ankush Kumar of AfterShip
Edit edit

Thank you for your positive feedback! We're glad to hear that our wide range of integrations and dedicated customer service team have made a positive impact. We understand the complexity of our services can be overwhelming at times, and we're committed to enhancing user experience. We appreciate your support!

Verified User in Wholesale
AW
Verified User in Wholesale
Small-Business (50 or fewer emp.)
"Testing AfterShip for returns"
4.5/5
What do you like best about AfterShip?

After testing AfterShip thoroughly, we're impressed! It promises to streamline package tracking with real-time updates and a user-friendly interface. Integration has been smooth, and we're excited to go live soon! Highly recommended for anyone looking to enhance their shipping experience. Review collected by and hosted on G2.com.

What do you dislike about AfterShip?

We're currently evaluating AfterShip and have not yet identified any specific dislikes. Review collected by and hosted on G2.com.

Response from Philips Tourangbam of AfterShip
Edit edit

It's great to hear that AfterShip is simplifying the returns process for you by providing real-time tracking and operational efficiency. We hope it continues to benefit your business and enhance customer satisfaction.