--- title: AfterShip Reviews meta_title: 'AfterShip Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 311 reviews by the users' company size, role or industry to find out how AfterShip works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 311 scale: '5' date_modified: '2026-07-13' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # AfterShip Reviews **Vendor:** AfterShip **Category:** [E-Commerce Tools ](https://www.g2.com/categories/e-commerce-tools) **Average Rating:** 4.7/5.0 **Total Reviews:** 311 ## About AfterShip AfterShip provides a seamless post-purchase experience to drive customer loyalty and additional sales. - Automatically import your tracking numbers to AfterShip, so you can get current tracking info for all your shipments in one place - Filter shipments by dates, statuses, carriers, and destinations - Trace whether all your shipments are being delivered on time and identify any delays/exceptions. - 7 Standardized tracking statuses - 40 Standardized tracking sub-statuses Keep customers informed and up to date - Embed the AfterShip Track Button for effortless order tracking - Automatically insert AfterShip’s tracking link to your Shopify store’s order confirmation and order history pages - Add your tracking link to either your store’s header or footer - Send delivery notifications to customers and yourself through Email, SMS, WhatsApp, and FB messenger - Configure notifications for Info Received, In Transit, Out for Delivery, Available for Pickup, Delivered, Failed Attempt, and Exceptions - Schedule delivery SMS based on the buyer's timezone - Auto-send email updates based on the order language for different delivery checkpoints for a delightful post-purchase experience. - Set up automated email delivery update workflows to auto-alert customers when the order status changes. - Send shipping notifications from your email address - Customize messages to include your logo, URL, and product recommendations Provide a branded experience - Automatically generate a tracking page for each shipment and customize the look & feel - Customize your tracking page by adding your logo, store URL, and AI-driven product recommendations - Set up a custom domain to display the tracking information - SSL certificate for users with a verified custom domain Secure your packages with AfterShip(R) Protection - Protect your packages from loss, damage, and porch piracy with AfterShip(R) Protection, powered by InsureShield(R) shipping insurance. - Quick claims approval - High % of claims paid quickly - Coverage for loss, damage, and porch piracy - Protection up to the total value of goods - Estimate loss recovery with an ROI calculator - Allow customers to opt in or out of shipment coverage at checkout - 24/7 resolution status visibility Multiple shipping solutions - AfterShip connects you with 1000+ carriers worldwide - Including UPS, DHL, USPS, China Post (ePacket), and China EMS - Standardized layout of tracking results received from different carriers Delivery date prediction - Set clear delivery expectations for your customers by displaying accurate order delivery dates. Analyze & take action - Get powerful insight on shipments, carriers' transit time, notifications, tracking pages, and customer feedback - Filter data by date, shipment type, devices, location, visits, and more ## AfterShip Pros & Cons **What users like:** - Users commend AfterShip's **excellent customer support** , highlighting responsive assistance that enhances their logistical operations. (7 reviews) - Users find AfterShip **extremely helpful** for organizing logistics and automating shipment updates, enhancing team efficiency. (6 reviews) - Users value the **intuitive integrations** of AfterShip, finding them essential for streamlining logistics and communication. (5 reviews) - Users appreciate the **easy integrations** of AfterShip, enhancing their tracking process and overall efficiency. (4 reviews) - Users appreciate the **ease of use** of AfterShip, noting its straightforward integration and intuitive navigation. (3 reviews) - Users commend the **expert issue resolution** from AfterShip, noting efficient and professional service in complex situations. (3 reviews) - Service Quality (3 reviews) - Shipping Management (3 reviews) - Users praise the **amazing tracking services** of AfterShip, enhancing order management and customer trust effortlessly. (3 reviews) - Users value the **tracking efficiency** of AfterShip, finding it highly useful and easy to watch shipments. (3 reviews) **What users dislike:** - Users find AfterShip's pricing to be **too expensive** , causing challenges for small businesses with limited budgets. (3 reviews) - Users report **persistent tracking issues** with AfterShip, leading to frustrating integration problems and unsatisfactory support responses. (3 reviews) - Users report **missing features** like support for small carriers and account syncing problems with Shopify. (2 reviews) - Users experience **poor customer support** , with unresponsive ticket systems and unresolved technical issues affecting service usability. (2 reviews) - Users express frustration with AfterShip's **poor support** , citing unresolved technical issues and ineffective communication. (2 reviews) - Users find **pricing issues** with AfterShip, especially for small businesses and overage charges that impact affordability. (2 reviews) - Return Issues (2 reviews) - Technical Issues (2 reviews) - Carrier Limitations (1 reviews) - Connectivity Issues (1 reviews) ## AfterShip Reviews ### 1. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Dean S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2024 **What do you like best about AfterShip?** Very diverse options for carrier and shopify integrations **What do you dislike about AfterShip?** Nothing yet - I am still on early days using this **What problems is AfterShip solving and how is that benefiting you?** It gives my customers full knowledge of where thier package is and how long delivery will be. Giving us an edge over competitiors **Official Response from Philips Tourangbam:** > Thank you for the positive feedback! We're thrilled to hear that AfterShip is providing your customers with full knowledge of their package whereabouts and delivery times, giving you an edge over competitors. If you ever encounter any issues or have suggestions for improvement, please let us know. ### 2. Awesome service and tons of notifications system **Rating:** 5.0/5.0 stars **Reviewed by:** Masamichi M. | Business owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2024 **What do you like best about AfterShip?** I love it as this system really take off a lot of burden from my shoulder like Jesus Christ. **What do you dislike about AfterShip?** Not much tbh. I like to use this app more. **What problems is AfterShip solving and how is that benefiting you?** It is good because it sends a lot of notifications. **Official Response from Ankush Kumar:** > Thank you for the positive feedback! We're glad to hear that our notification system is helping to lighten your load. We'll keep working to make sure our app continues to meet your needs. ### 3. Fantastic Customer Support - Very Professional **Rating:** 5.0/5.0 stars **Reviewed by:** Ebenezer E. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2024 **What do you like best about AfterShip?** Aftership Tracking Service very useful and the tracking page very helpful. The Customer Service by Rajat, is extremely helpful. I'm a happy customer. **What do you dislike about AfterShip?** I want to use it more, to explore additional features. **What problems is AfterShip solving and how is that benefiting you?** Provide good tracking solutions **Official Response from Ankush Kumar:** > We're delighted to hear that you're finding our tracking service and customer support helpful. We do enhancements in our applications to increase the features, and we hope you'll have the chance to explore the additional features soon. ### 4. Aftership Tracking Service is Just Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Ravi R. | CEO SRAM LEARNING PRIVATE MIMITED, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2024 **What do you like best about AfterShip?** Aftership Trcking Service and Notifiation ..... **What do you dislike about AfterShip?** As of Now I dont dis like anything want to use more **What problems is AfterShip solving and how is that benefiting you?** Tracking Solution is Very Good **Official Response from Philips Tourangbam:** > Thank you for the positive feedback! We're glad to hear that you are satisfied with our tracking service. If you have any suggestions or feedback for improvement, we'd love to hear it. ### 5. Elevate your package status! **Rating:** 4.0/5.0 stars **Reviewed by:** Chin J. | Senior Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2023 **What do you like best about AfterShip?** From the moment that a consigment has been created, Aftership will take care from there on our customer journey. It's track every moment of the package from API data directly linked to the courier partner. It's send tracking email flow to customers so that we do not have to follow ups with customers manually with their order status anymore. Very quick support when we face any issues. **What do you dislike about AfterShip?** Nothing to complaint about AfterShip they just simply a great company with a variety of products to help our business. They can do better with much more affordable plans for small business with add-on features. **What problems is AfterShip solving and how is that benefiting you?** Courier packages with detail history, email flow notifations to be sending out to customers, easy integrated tracking page for our brand.com for our customers to track their orders status seamlessly. ### 6. Very good platform for marekting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2024 **What do you like best about AfterShip?** Customer service is excellent and the email marketing is very straight forward **What do you dislike about AfterShip?** Pricing can be quite high dpending on the level but worth it **What problems is AfterShip solving and how is that benefiting you?** I get to remarket to my customers **Official Response from Philips Tourangbam:** > Thank you for your feedback! We understand that pricing can be a concern, but we believe our services are worth the investment in helping you effectively market to your customers. ### 7. Great Support & Outstanding Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Tiago O. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2024 **What do you like best about AfterShip?** All integrates seamesly and have been working for the last 5 years. Notifications, drag & drop editor are great new features. **What do you dislike about AfterShip?** all is just fine, I appretiate Aftership's customer service **What problems is AfterShip solving and how is that benefiting you?** It automates the notifications to our customers and puts them in touch with our carriers, so we're not in the middle of it, saving both us and our customers time. **Official Response from Niraj Kumar:** > Thank you for your kind words about our customer service. We strive to provide excellent support to all our users, and we're glad to hear that it's been appreciated. ### 8. Excellent Customer Support!! This app makes my life easier **Rating:** 5.0/5.0 stars **Reviewed by:** Keaton D. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2024 **What do you like best about AfterShip?** I recently had an issue on this site and reached out to customer support for help. I was lucky enough to be assisted by Rajat, and I can honestly say that his help was phenomenal. Ankit was also very patient, and knowledgeable, and went above and beyond to ensure that my issue was resolved promptly. **What do you dislike about AfterShip?** As of now nothing to dislike want to use more **What problems is AfterShip solving and how is that benefiting you?** Aftership Tracking Solution **Official Response from Ankush Kumar:** > We are delighted to hear that you had a great experience with our customer support team. We appreciate your kind words and are committed to providing excellent service to our valued customers like you. ### 9. I was helped resolve all issues I had regarding domain verification **Rating:** 5.0/5.0 stars **Reviewed by:** Isaac B. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2024 **What do you like best about AfterShip?** Email notification, carrier integration , very easy with communication, his name Nitin. **What do you dislike about AfterShip?** I have not used aftership long enough to find any cons. **What problems is AfterShip solving and how is that benefiting you?** I had an issue regarding domain verification but I joined a google meet call with an agent here at Aftership, Nitin. He helped me transfer the cname records and was able to resolve my issues. **Official Response from Philips Tourangbam:** > We're glad to hear that Nitin was able to help you resolve the domain verification issue and that you found the communication easy. We strive to provide excellent customer service and are happy to hear when we succeed. ### 10. Awesome Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Krystle H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2024 **What do you like best about AfterShip?** Notifaction system and Carrier Intergrations and great customer support. **What do you dislike about AfterShip?** You cant connect with apps like Klayvio and postscrips unless you have pro. **What problems is AfterShip solving and how is that benefiting you?** It automate my process by sending the shipping noticatifations to my customers automatically. **Official Response from Philips Tourangbam:** > We're happy to hear that AfterShip is helping to automate your shipping notification process and benefiting your business. We strive to provide efficient solutions for our customers. ### 11. Very helpful quick service from AfterShip Support **Rating:** 5.0/5.0 stars **Reviewed by:** F K. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2024 **What do you like best about AfterShip?** I've recommended AfterShip to colleagues partly because of the phenomenal customer service. Every time I've reached out with a question or issue, Ankit is extremely knowledgeable and highly effective in their responses. You can tell they genuinely care about your satisfaction with their app, and that kind of level of attention is brilliant advantage when trying to run an online shop. **What do you dislike about AfterShip?** As of now I do not dislike anything, wanna use more and more **What problems is AfterShip solving and how is that benefiting you?** Aftership Tracking Solution **Official Response from Philips Tourangbam:** > Thank you for recommending AfterShip to your colleagues! We're glad to hear that our customer service has made a positive impact on your experience with our app. ### 12. Amazing customer support! Always helpful!! **Rating:** 5.0/5.0 stars **Reviewed by:** Sheldon B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about AfterShip?** With the AfterShip Tracking app, I save valuable thoughts about my customers' parcels reaching their end where acquisition. Ankit is very great. My reviews oscillate between surveys and customers' thoughts: All practices preserved are critical, particularly if having guaranteed retention in the wending of words and errors in returns. This has aided intuition and augmented growth progressively. **What do you dislike about AfterShip?** I do not dislike anything, i want to use it more. **What problems is AfterShip solving and how is that benefiting you?** Returns Solution **Official Response from Philips Tourangbam:** > Thank you for your feedback! We're happy to hear that AfterShip has been beneficial for your business and that you have had a positive experience with our customer support. We appreciate your support! ### 13. Be ready to pay for it, the essentials and pro do not have what you want. **Rating:** 0.5/5.0 stars **Reviewed by:** Jeff D. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about AfterShip?** It Works, but you will find road blocks at every turn unless you are ready to pay for premium or enterprise. **What do you dislike about AfterShip?** hidden costs for basic functions. Essentially you can add the apps for low cost, but if you want the rules, store credit or anything that works, you need top plans. **What problems is AfterShip solving and how is that benefiting you?** Prepaid labels, custom tracking page, custom tracking page domain& Easy return automation. **Official Response from Ankush Kumar:** > We apologise for the inconvenience caused to you. The features and benefits of our application is based on the plans we have. You can check the plan list of the features by this URL https://www.aftership.com/pricing. The premium and enterprise plans are designed to offer additional benefits and advanced capabilities. However, we value your business and we are happy to help you to check the discounts available for you. Please give us a chance so that we can provide the excellent services to meet your expectations. Please feel free to contact us for further help. ### 14. Great Tracking Experience & Technical Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2024 **What do you like best about AfterShip?** The aftersales experience it creates for your customers & tracking their packages, it integrates well with many couriers & offers a nice set of features that complement it. The technical support from agents on the Live Chat is already quick to respond & helpful with solutions. **What do you dislike about AfterShip?** It can get a little expensive as you scale up in volume & there's also quite a few different paid add-ons to consider. A few of the features in Aftership are restricted to Shopify only (for now, atleast) and these would be nice to bring to other platforms like Woocommerce. **What problems is AfterShip solving and how is that benefiting you?** Tracking of all shipments & notifications to customers / 3rd party platforms on tracking events. ### 15. Frequent contact with Support **Rating:** 5.0/5.0 stars **Reviewed by:** Katie S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2024 **What do you like best about AfterShip?** The best thing is the support. I am a tiny business and have no IT expertise - yet AfterShip support feels like an extension of my business **What do you dislike about AfterShip?** The least helpful thing is the inability to re-synch a failed record every time - sometimes the app doesn't let me amend the record and try again, it remains greyed-out **What problems is AfterShip solving and how is that benefiting you?** Synch between shopify and TikTok **Official Response from Philips Tourangbam:** > We're glad to hear that you find our support helpful! Our team strives to provide the best assistance to all our users, regardless of their technical expertise. ### 16. Very happy with this! **Rating:** 5.0/5.0 stars **Reviewed by:** ARTIQUE A. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2024 **What do you like best about AfterShip?** The customer service is exceptional! They literally guiding me from A to Z. So grateful for them! Gamechanger! **What do you dislike about AfterShip?** I have to find out. I don't think there will be somethingT **What problems is AfterShip solving and how is that benefiting you?** I's helping me out with my returns. I don't have to answer all the email anymore. **Official Response from Philips Tourangbam:** > Thank you for your positive feedback! We are glad to hear that our customer service has been exceptional and a gamechanger for you. We appreciate your support! ### 17. Exceptionally well customer support!! Great Help!! **Rating:** 5.0/5.0 stars **Reviewed by:** Grace W. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2024 **What do you like best about AfterShip?** I recently encountered some issues setting up the tracking page for my Shopify store. Karan from AfterShip Tracking was incredibly helpful in troubleshooting the problems. His expertise and dedication ensured a smooth setup process. Thanks to Nitin's assistance, my tracking page is now up and running seamlessly **What do you dislike about AfterShip?** No dislikes, I can't wait to use it more! **What problems is AfterShip solving and how is that benefiting you?** Aftership Email and Marketing **Official Response from Philips Tourangbam:** > Thank you for sharing your experience! We're pleased to hear that we were able to helped you set up your tracking page smoothly. We're excited to continue providing solutions for your email and marketing needs. ### 18. Excellent support given by the team. Outstanding! **Rating:** 5.0/5.0 stars **Reviewed by:** Md Ziaoul H. | Digital Marketing & IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about AfterShip?** Easy integration with Shopify. Support is great. **What do you dislike about AfterShip?** Need to have competitive price and custom domain free of charge. **What problems is AfterShip solving and how is that benefiting you?** Simplify return process and tracking management. **Official Response from Philips Tourangbam:** > Thank you for your kind words about our outstanding support and easy integration with Shopify. We understand your feedback about pricing and custom domain, and we are continuously evaluating our offerings to provide the best value for our customers. We're glad to hear that AfterShip has helped simplify your return process and tracking management. ### 19. Great tool and exceptional support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2024 **What do you like best about AfterShip?** - Easy to use - Very simple setup - Good overview - Solid performance - Great support and react super fast to any bugs or feature request **What do you dislike about AfterShip?** All good so far, we cannot complain about anything **What problems is AfterShip solving and how is that benefiting you?** Tracking parcels that are deliverd to postal shops and don't get picked up. **Official Response from Philips Tourangbam:** > We appreciate your feedback and are happy to hear that AfterShip has been able to provide you with a good overview and solid performance. Thank you for choosing AfterShip! ### 20. Aftership Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Adrian C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2024 **What do you like best about AfterShip?** email notification, tracking page, customer support **What do you dislike about AfterShip?** didn't find it yet, i need to verify my sender email and customer support quickly help me **What problems is AfterShip solving and how is that benefiting you?** The best tracking solution **Official Response from Philips Tourangbam:** > Thank you for your positive feedback! We're here to help with any verification or support you may need. Please feel free to contact us if you have any further questions. ### 21. incredible Support Services!! Amzing Service!! I love it!! **Rating:** 5.0/5.0 stars **Reviewed by:** Belle S. | Creative Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2024 **What do you like best about AfterShip?** I have been using multiple apps, but the AfterShip app stands out in terms of customer service. Great services by Karan. Their team is very attentive to feedback, always available to answer users' questions, and frequently communicate product updates or changes. **What do you dislike about AfterShip?** As of now, I do not dislike anything I wanna use more and more **What problems is AfterShip solving and how is that benefiting you?** aftership email marketing **Official Response from Philips Tourangbam:** > Thank you for your positive feedback! We are glad to hear that you appreciate our attentive customer service and frequent communication. We will continue to strive to provide the best experience for our users. ### 22. Aftership Has Excellent Products!! **Rating:** 5.0/5.0 stars **Reviewed by:** Collier W. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2024 **What do you like best about AfterShip?** I like their Email and SMS Marketing plan as well as the Returns and Tracking plans. **What do you dislike about AfterShip?** Nothing. They have good products that will help my business to grow and get me quick conversions. **What problems is AfterShip solving and how is that benefiting you?** They are solving my problems with advertising through email campaigns and SMS texting. **Official Response from Philips Tourangbam:** > We're thrilled to hear that you are enjoying our Email and SMS Marketing plans, as well as our Returns and Tracking services. Thank you for your positive feedback! ### 23. Nitin was very attentive and friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Sabetha P. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2024 **What do you like best about AfterShip?** Very user friendly and the support is next to none! Nitin took his time to help me and explain everything thoroughly. He deserves a raise! **What do you dislike about AfterShip?** Nothing as of now! Everything is wonderful. **What problems is AfterShip solving and how is that benefiting you?** Email set up **Official Response from Philips Tourangbam:** > We are overjoyed to hear such positive feedback. We're thrilled to hear that you're finding our product user-friendly and our support helpful. Your satisfaction is our top priority, and we will continue to strive to meet your needs. We're delighted to hear that AfterShip has been instrumental in solving your email setup challenges. Thank you for taking the time to share your experience with us and the community. ### 24. GREAT AND SUPER HELPFUL:heart_eyes: **Rating:** 5.0/5.0 stars **Reviewed by:** Lucian N. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2024 **What do you like best about AfterShip?** This app is easy to use is what I like plus it has the tools for me to create pages to my customers, Thank You **What do you dislike about AfterShip?** nothing so far everything is good to goooo **What problems is AfterShip solving and how is that benefiting you?** It helps me create pages and there is on call support which is efficient. Always gives the customer priority ### 25. Amazing service and quick customer support!!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Luke R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2024 **What do you like best about AfterShip?** Great service. The AfterShip Tracking app boasts of an excellent customer service. Their support team is always ready to help merchants with any issues they might encounter. This has been very useful for me as it helps me run my business efficiently. **What do you dislike about AfterShip?** As of now everything is perfect!!!...... **What problems is AfterShip solving and how is that benefiting you?** Tracking solutions **Official Response from Philips Tourangbam:** > We appreciate your kind words about our customer service. It's great to know that our support team has been helpful in running your business efficiently. If you have any suggestions for improvement, feel free to share them with us. ### 26. Useful for tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about AfterShip?** Tracking for most couriers is great - we get instant updates through webhooks, a high quota and it's very stable. It's also very easy to integrate with. **What do you dislike about AfterShip?** Royal Mail tracking doesn't work well at all **What problems is AfterShip solving and how is that benefiting you?** Not having to integrate with every courier individually to get info about our packages **Official Response from Philips Tourangbam:** > Thank you for your positive feedback on AfterShip's tracking capabilities and integration ease. We understand the frustration with Royal Mail tracking and are actively working to enhance this aspect of our service. ### 27. Top notch Support and effective communication! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2024 **What do you like best about AfterShip?** We have been using Aftership for years and after experiencing a glitch in our system, the support we received was so very helpful. Turns out in the end that the glitch was something to do with our system and nothing to do with the Aftership app. but they still helped us get to the bottom of the issue and got us back to working quickly! **What do you dislike about AfterShip?** i dont dislike anything i would like to use it more **What problems is AfterShip solving and how is that benefiting you?** aftership tracking solutions **Official Response from Philips Tourangbam:** > We appreciate your kind words about our support team. We strive to provide top-notch assistance to all our customers. If there is anything else we can do to enhance your experience with AfterShip, please do not hesitate to reach out. ### 28. Fantastic product and team **Rating:** 5.0/5.0 stars **Reviewed by:** Sasha M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2024 **What do you like best about AfterShip?** They are very attentive to all of my needs. **What do you dislike about AfterShip?** Nothing................................. **What problems is AfterShip solving and how is that benefiting you?** Email service. **Official Response from Philips Tourangbam:** > We're thrilled to hear that you find our team attentive to your needs! We strive to provide excellent customer service. ### 29. Aftership Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Brian R. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2023 **What do you like best about AfterShip?** The customer support is very fast and effective, I was assisted by Nitin. The tracking features are also top-tier. The complete tracking notifications process is completely automated and easy to use. **What do you dislike about AfterShip?** There is nothing I dislike and I would recommend it to any business owner just starting or already seasoned. **What problems is AfterShip solving and how is that benefiting you?** It keeps my customers up-to-date with the status of their orders and provides great value. ### 30. AfterShip Tracking and Returns Services are extremely helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2024 **What do you like best about AfterShip?** AfterShip is a great app to connect to your store and help communicate with your customers. I started with them because they were one of the few that connected with our regional carrier in the Midwest - Spee Dee Delivery. Customer service and easy of use really alot of features we can use compared to others **What do you dislike about AfterShip?** As of now there is nothing to dislike id like to use it more **What problems is AfterShip solving and how is that benefiting you?** Returns & Tracking **Official Response from Philips Tourangbam:** > Thank you for your positive feedback! We're delighted to hear that you find AfterShip's customer service, ease of use, and array of features valuable for your store. We're constantly working to enhance our platform and provide even more useful features, so stay tuned for updates that may further benefit your business. If you have any specific features or improvements in mind, we'd love to hear your thoughts. Thank you for choosing AfterShip! ### 31. AfterShip is an Incredible App!! I like It! **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin A. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2024 **What do you like best about AfterShip?** Great experience. I was offered another week to make sure I liked the benefits of after ship. It's geared more for the customer but it has added some great value to my shop for the guest . Thank you again Ankit **What do you dislike about AfterShip?** As of now I do not dislike anything, wanna use it more and more **What problems is AfterShip solving and how is that benefiting you?** Tracking Solution ### 32. great software and attentive staff for help **Rating:** 5.0/5.0 stars **Reviewed by:** lauren b. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2024 **What do you like best about AfterShip?** it was easy to navigate but moreso the team is extremely helpful. They are very responsive and helpful **What do you dislike about AfterShip?** i havent encountered any problems thus far **What problems is AfterShip solving and how is that benefiting you?** it connects my tiktok shop to my shopify store to sync orders **Official Response from Philips Tourangbam:** > We appreciate your kind words about our software and team. It's great to hear that our team has been responsive and helpful to you. If you have any suggestions or feedback for us, feel free to let us know! ### 33. All of my packages and deliveries in one spot **Rating:** 4.0/5.0 stars **Reviewed by:** Diego R. | Producer / Composer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about AfterShip?** Like the title of my review says, with AfterShip I have all of my tracking for my packages in one spot. I don't need to be looking through e-mails or build my own dashboards for keeping track of all the packages that are headed my way, making it exceptionally beneficial for those times when packages are late or lost! **What do you dislike about AfterShip?** Just like you will see in my screenshot (if you can see that), AfterShip doesn't let me categorize my shipments. I don't need to be looking at my personal deliveries (e.g., Amazon packages ordered to my personal account as opposed to my business account) or even a Mother's Day Groupon I bought for my wife. If the algorithm were better at identifying these things and improving user experience, this app would be a 10. **What problems is AfterShip solving and how is that benefiting you?** I am not currently using AfterShip to track the shipment of physical products I sell, but it is very helpful when tracking business consumables I frequently order, such as ink, paper, cables, adapters, computer parts, etc. ### 34. great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Miranda B. | Graphic Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2024 **What do you like best about AfterShip?** sms and email, customer service avaiavle to help with on screen help, number of features and templates, ease of use **What do you dislike about AfterShip?** wait time for toll free number to be assisgned **What problems is AfterShip solving and how is that benefiting you?** set up of sms and email coupons **Official Response from Philips Tourangbam:** > We're glad to hear that you appreciate our SMS and email features, as well as our customer service availability. We understand that wait times can be frustrating and we are constantly working to improve our support system. Thank you for your feedback! ### 35. This feature is great to use **Rating:** 5.0/5.0 stars **Reviewed by:** Jack L. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about AfterShip?** The UI is straight forward and user friendly. **What do you dislike about AfterShip?** There's nothing I can complain about. It's simply amazing. **What problems is AfterShip solving and how is that benefiting you?** We need an app that can facilitate our customers in returning defects and Aftership just offers the feature we want. **Official Response from Philips Tourangbam:** > Thank you for your kind words! We're thrilled to hear that you find AfterShip amazing and that it's meeting your needs. ### 36. AfterShip customer service is top-notch! **Rating:** 5.0/5.0 stars **Reviewed by:** SHEELA K. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2024 **What do you like best about AfterShip?** I want to thank especially Ankit for the good customer support that he did for me to help me sync my orders correctly. He is a super nice person that wants to help. Awesome app & customer service. **What do you dislike about AfterShip?** As of now i do not dislike anything. I would like to use it more and more **What problems is AfterShip solving and how is that benefiting you?** Tracking Solution **Official Response from Shahbaz Khan:** > Thank you for your kind words! We're glad to hear that Ankit provided you with excellent customer support. We're committed to providing top-notch service to all our customers. ### 37. Excellent Support Staff **Rating:** 5.0/5.0 stars **Reviewed by:** Alisha L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2024 **What do you like best about AfterShip?** Ease of use, friendly process and flexibility they offer. Also, customer support was prompt and fantastic. **What do you dislike about AfterShip?** Nothing that I dislike about them. They are efficient. **What problems is AfterShip solving and how is that benefiting you?** Streamlining our returns process and making it manageable. **Official Response from Philips Tourangbam:** > We are thrilled to hear that you found our support staff excellent and our platform easy to use. We are committed to providing prompt and fantastic customer support. Thank you for your feedback! ### 38. Good integration with Shopify **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2024 **What do you like best about AfterShip?** Easy to setup and syncs good with shopify. Nice graphics to show on products **What do you dislike about AfterShip?** The google start integration should be cheaper to get, otherwise good app! **What problems is AfterShip solving and how is that benefiting you?** Gettting reviews and showing stars on products **Official Response from Philips Tourangbam:** > Thank you for your positive feedback! We're happy to hear that AfterShip is helping you display nice graphics and product reviews on your Shopify store. We'll definitely take your suggestion about the Google star integration into account. We appreciate your support! ### 39. Easy & quick returns app **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle M. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2023 **What do you like best about AfterShip?** I like how simple it is to set up the returns system using the aftership returns app. It makes customer returns much easier for myself & for the customers. **What do you dislike about AfterShip?** The monthly costs could be slightly lower for small businesses **What problems is AfterShip solving and how is that benefiting you?** Previously, we had paper written returns slips only and this could be confusing and hard to keep on top of. Having the app makes returns and exchanges simple as everything is now in the one place. ### 40. Aftership Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about AfterShip?** It's the only tool that really suits my use case since my business isn't integrated with any e-commerce solutions/platforms. The UI is also very similar to Shopify which helps with the onboarding experience. When I requested for help with my issue from Aftership, I was connected quickly with an agent (Nitin) which assisted me quickly through Google Meet. **What do you dislike about AfterShip?** Everything is good as of now, I don't really find anything wrong with it. **What problems is AfterShip solving and how is that benefiting you?** Post-purchase support for my customers while reducing amount of shipping-related tickets for my business. ### 41. Very good experience, fast service, easy for customers to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2024 **What do you like best about AfterShip?** Easy for customers to use saves us time explaining the return process **What do you dislike about AfterShip?** Price is expensive in australian dollars **What problems is AfterShip solving and how is that benefiting you?** Saving time going back and forth with emails **Official Response from Philips Tourangbam:** > We're thrilled to hear that you found our service fast and easy to use, saving you time explaining the return process. We understand your concern about the price and we are dedicated to providing the best value for our customers. Your feedback is important to us as we continue to enhance our service. ### 42. Solid Platform. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Customer C. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2023 **What do you like best about AfterShip?** The app is very intuitive, reliable and high quality functionality! **What do you dislike about AfterShip?** We wish there could be a 'Starter' type plan with more features for startups that can scale as we grow. But that's only related to price. The service and the platform are very high quality so one definitely gets their money's worth. **What problems is AfterShip solving and how is that benefiting you?** -Managing Shipments -Integration between ecommerce platform and email provider to create/send on-brand email notifications. -Webhooks with other sofware in use ### 43. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Jim S. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2023 **What do you like best about AfterShip?** After ship helps us keep our customers informed of our deliveries. **What do you dislike about AfterShip?** Sometimes it's a bit slow at upday the status of shipments **What problems is AfterShip solving and how is that benefiting you?** Helps customers track their shipments ### 44. It's been an amazing customer service and good app for tracking. **Rating:** 5.0/5.0 stars **Reviewed by:** Ariole B. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2024 **What do you like best about AfterShip?** The prompt assistance on the live chat and tracking design. **What do you dislike about AfterShip?** I really don't have something to say yet. **What problems is AfterShip solving and how is that benefiting you?** My tracking page has been effective. **Official Response from Philips Tourangbam:** > Thank you for your kind words! We're glad to hear that you've found our customer service and tracking app to be amazing. Our team is dedicated to providing prompt assistance through live chat, and we're pleased to hear that you've had a positive experience with it. We're also happy to hear that you like our tracking design. We appreciate your feedback! ### 45. extremely delighted!!! Highly recommended Support!! **Rating:** 5.0/5.0 stars **Reviewed by:** Rafat K. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about AfterShip?** Karan was very helpful and knowledgeable with AfterShip Feed **What do you dislike about AfterShip?** as of now i want to use it more!!!!!!!!!!! **What problems is AfterShip solving and how is that benefiting you?** aftership feed ### 46. Fantastic Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2024 **What do you like best about AfterShip?** The quick response to my support request was very impressive and very helpful. They solved my question and issue right away! **What do you dislike about AfterShip?** Nothing. It does everything it promises to do **What problems is AfterShip solving and how is that benefiting you?** Pop-ups, email reminders and discount codes **Official Response from Niraj Kumar:** > We appreciate your positive feedback and are delighted to have been able to solve your question and issue right away. We will continue to work hard to meet your expectations. ### 47. AfterShip Tracking is exceptionally well **Rating:** 5.0/5.0 stars **Reviewed by:** Tracy N. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2024 **What do you like best about AfterShip?** Best support ever,AfterShip platform and was very patient with me, when I asked to go over things multiple times. Thank you for your service! **What do you dislike about AfterShip?** All are okay ............................. **What problems is AfterShip solving and how is that benefiting you?** Aftership tracking solution ### 48. Valuable Service and Technically Sound **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2024 **What do you like best about AfterShip?** It's api is well documented and there is a nice postman collection provided. **What do you dislike about AfterShip?** Nothing so far. I have only used the tracking, but it works as advertised. **What problems is AfterShip solving and how is that benefiting you?** It allows us to provide tracking updates to our customers and to understand logistics issues. **Official Response from Philips Tourangbam:** > Thank you for sharing your positive experience with our API and tracking feature. We're committed to providing a seamless experience for our users. ### 49. My experience **Rating:** 5.0/5.0 stars **Reviewed by:** Ricardo A. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2024 **What do you like best about AfterShip?** I like the simplicity and faster execution **What do you dislike about AfterShip?** Maybe more options to plans and support and easy access **What problems is AfterShip solving and how is that benefiting you?** My clients ### 50. AfterShip Tracking is one of the best Tracking services **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua R. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2023 **What do you like best about AfterShip?** AfterShip Tracking services is extremely helpful all the time. AfterShip Customer service was very helpful By Ankit **What do you dislike about AfterShip?** As of now i would like to use it more and more **What problems is AfterShip solving and how is that benefiting you?** AfterShip tracking services **Official Response from Philips Tourangbam:** > It's great to hear that you find our tracking services helpful. We're here to support you as you continue to use AfterShip. ## AfterShip Discussions - [What courier does AfterShip use?](https://www.g2.com/discussions/what-courier-does-aftership-use) - 1 comment, 1 upvote - [How do you use AfterShip?](https://www.g2.com/discussions/how-do-you-use-aftership) - 1 comment - [What is AfterShip app?](https://www.g2.com/discussions/what-is-aftership-app) - 1 comment - [How does AfterShip tracking work?](https://www.g2.com/discussions/how-does-aftership-tracking-work) - 1 comment - [View AfterShip pricing details and edition comparison](https://www.g2.com/products/aftership/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-13+15%3A37%3A02+-0500&secure%5Bsession_id%5D=a49af584-d9f5-4774-9928-b049a33ccc00&secure%5Btoken%5D=be0174c55f06f8647b0c7d34b9812cd2504de684851915bf0b47d7ea97944d1f&format=llm_user) ## AfterShip Integrations - [Attentive](https://www.g2.com/products/attentive/reviews) - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - [Loox](https://www.g2.com/products/loox/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Omnisend](https://www.g2.com/products/omnisend/reviews) - [OpenCart](https://www.g2.com/products/opencart/reviews) - [Postman](https://www.g2.com/products/postman/reviews) - [PrestaShop](https://www.g2.com/products/prestashop/reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - [ShipBob](https://www.g2.com/products/shipbob/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Shopware](https://www.g2.com/products/shopware/reviews) - [Squarespace](https://www.g2.com/products/squarespace/reviews) - [Tapcart](https://www.g2.com/products/tapcart-tapcart/reviews) - [Wix](https://www.g2.com/products/wix/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho Inventory](https://www.g2.com/products/zoho-inventory/reviews) ## AfterShip Features **Labels** - Label Printing - Return labels - Bar codes **Integrations** - E-Commerce - WMS - Accounting - OMS **Shipping Insurance** - Claim Tracking - Shipment Tracking Integrations - Cargo Tracking - Reporting & Analytics - B2C E-Commerce Tracking - Claim Filing **Agentic AI - Personalization** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Package Tracking** - Multi-step Planning - Cross-system Integration - Proactive Assistance **Agentic AI - E-Commerce Tools** - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Order management** - Order tracking - E-commerce integrations - Manage orders - Order Status **Tracking** - Shipping - Inventory **Carrier and rate management** - Quick rate comparison - Vendor availability - Flat rate services **Transactions** - Exchange - Approvals - Refund - Credit **Inventory management** - Low stock alerts - Automated inventory orders - Assign suppliers **Reports** - Shipment reports - Inventory reports - Unshipped products ## Top AfterShip Alternatives - [Narvar](https://www.g2.com/products/narvar/reviews) - 4.3/5.0 (172 reviews) - [ShipStation](https://www.g2.com/products/shipstation/reviews) - 4.3/5.0 (578 reviews) - [Route](https://www.g2.com/products/route-2023-05-09/reviews) - 4.5/5.0 (110 reviews)