![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") AM Verified User in Manufacturing Mid-Market (51-1000 emp.) 1/17/2025 More Options - - [Respond as Workforce Now](https://www.g2.com/survey_responses/adp-workforce-now-review-10743520/official_response/new) "ADP for Small - Mid Size Companies" 4/5 What do you like best about ADP Workforce Now? ADP has provided enhancements to our onboarding process, employee engagement, time and attendance processes, and overall HR functionality. The implementation team was wonderful, communicated clearly, and provided lots of updates along the way. We integrate ADP with QuickBooks desktop and that has worked great for us. Review collected by and hosted on G2.com. What do you dislike about ADP Workforce Now? While technology is ever changing and updates to the system are inevitable, sometimes it seems as soon as you get used to a function it may be gone or changed, sometimes not for the better. Customer support could be improved upon, we would really like one support person that we could contact by email. The current process is submitting a "ticket" within ADP and is not super user friendly to follow the status and response times could be better. In a pinch, the customer support over the phone has been good. Review collected by and hosted on G2.com. What problems is ADP Workforce Now solving and how is that benefiting you? Time and attendence was a big upgrade for us in that the timeclock connects seemlessly to the payroll module. We also like that each manager can approve their own timecards and that employees have oversight into their own time, PTO, etc. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite See what 4174 reviewers think of ADP Workforce Now 4.2 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/adp-workforce-now/reviews)