C2

Century 2.

Small-Business (50 or fewer emp.)

10/14/2025

"Excellent Personal Assistance and Service, No Complaints good job Dana"

5/5

What do you like best about ADP Payroll Services?

Personal assistance, great service, by phone and in person Review collected by and hosted on G2.com.

What do you dislike about ADP Payroll Services?

nothing, really good service we are happy Review collected by and hosted on G2.com.

AL

Verified User in Law Practice

Small-Business (50 or fewer emp.)

10/14/2025

"Great for Easy Communication"

5/5

What do you like best about ADP Payroll Services?

Easy to communicate with and the software is easy to use. Review collected by and hosted on G2.com.

What do you dislike about ADP Payroll Services?

I just started using them and I do not have any dislikes so far. Review collected by and hosted on G2.com.

LR

Lisa R.

Mid-Market (51-1000 emp.)

5/21/2025

"ADP WFN"

5/5

What do you like best about ADP Payroll Services?

I have a designated Service Rep and she answers my questions and concerns quickly and gets me in contact with the correct departments for any issues we may be having. Review collected by and hosted on G2.com.

What do you dislike about ADP Payroll Services?

I can't think of anything at the moment that I dislike about the ADP service. Review collected by and hosted on G2.com.

GC

Verified User in Computer Hardware

Small-Business (50 or fewer emp.)

2/9/2025

"Worst payroll service ever"

0/5

What do you like best about ADP Payroll Services?

None - very expensive but service is terrible Review collected by and hosted on G2.com.

What do you dislike about ADP Payroll Services?

Expensive

Poor quality service

Terrible customer service Review collected by and hosted on G2.com.

Recommendations to others considering ADP Payroll Services:

Stay away from ADP Review collected by and hosted on G2.com.

What problems is ADP Payroll Services solving and how is that benefiting you?

We have had a frustrating and disappointing experience with ADP regarding their handling of a California EDD tax claim against our business. Over the past three years, we have relied on ADP for payroll services, and when we requested their review and investigation into the state’s claim that we owed significant taxes and penalties, their response was abysmal.

Every time we contacted customer service, we were met with confusion—representatives never seemed to know what was going on with our case. There was no direct way to communicate with their tax department, and despite repeated assurances that they were “handling it,” they could never provide a timeline or concrete updates. Even after requesting a call back from the tax department or a supervisor, we never received one.

It became evident that much of their customer service was outsourced offshore, and communication was often difficult due to language barriers. The lack of accountability and transparency in their process has been incredibly frustrating. Given our experience, we strongly caution other businesses against using ADP for payroll services. Their poor customer service and potential mistakes in tax handling could result in significant financial and administrative headaches. Review collected by and hosted on G2.com.

AF

Verified User in Financial Services

Enterprise (> 1000 emp.)

7/10/2025

"A great Payroll system which also supports mobile platforms"

4/5

What do you like best about ADP Payroll Services?

It has mobile application that you can download/review your pay slip Review collected by and hosted on G2.com.

What do you dislike about ADP Payroll Services?

It cannot provide detailed information from your pay slips like how much you get travel allowance in a year Review collected by and hosted on G2.com.

TB

tilak b.

Small-Business (50 or fewer emp.)

1/24/2025

"WORST CUSTOMER SERVICE AND TOOL"

0/5

What do you like best about ADP Payroll Services?

Sales cunning attitude to convert. Superb skilled. Review collected by and hosted on G2.com.

What do you dislike about ADP Payroll Services?

Customer service is bad, response time is worst, tool capabalities are poor. Review collected by and hosted on G2.com.

Recommendations to others considering ADP Payroll Services:

Just skip ADP. Do not waste your money and time. Review collected by and hosted on G2.com.

What problems is ADP Payroll Services solving and how is that benefiting you?

Worst customer service and arrogant attitude. Looking for alternatives as ADP service seemed not worthy. I have personally escalated almost 3 times so far and issues keep happening. They do not bother to respond in time or help in any way. I strongly do not recommend ADP. Review collected by and hosted on G2.com.

GE

Verified User in Electrical/Electronic Manufacturing

Small-Business (50 or fewer emp.)

11/12/2024

"Horrible Experience"

0.5/5

What do you like best about ADP Payroll Services?

Everything has been worst than the previous system Review collected by and hosted on G2.com.

What do you dislike about ADP Payroll Services?

-Faulty software

-lots of errors in the implementation by ADP

-When you share a screen with ADP support, the systems slow down to a crawl

-Faulty Timecard software, always getting wrong pay periods

-Faulty Timeclock

-Lots of promises that are not being kept. Review collected by and hosted on G2.com.

What problems is ADP Payroll Services solving and how is that benefiting you?

The whole migration was very messy. We were promised an easy migration with little input, as the ADP team would do all the work. This was so far from the truth. There were lots of clerical mistakes. Some employees didn't get paid. The new timeclock continuously malfunctions and loses clock in times. The Timekeeping app keeps on making mistakes with pay periods. The payroll software keeps changing and making errors in the time period. ADP can't fix a faulty time period in the Timecard section. Was previously with Paychex and the service/tools were much better Review collected by and hosted on G2.com.

AE

Anton E.

Founder & CoS

Logistics and Supply Chain

Mid-Market (51-1000 emp.)

1/9/2024

"Disappointing experience with ADP for multi-country payroll"

0/5

What do you like best about ADP Payroll Services?

Frankly, our experience with ADP was so challenging that it's difficult to highlight the positives. Our team is relieved to have moved on from ADP. We've since switched to Papaya Global for our payroll needs, and the difference has been night and day. Review collected by and hosted on G2.com.

What do you dislike about ADP Payroll Services?

The most significant issue we faced with ADP was their customer service, particularly how they consistently ignored our requests. This lack of responsiveness created numerous challenges for us, especially when dealing with urgent or complex payroll issues across multiple countries. Review collected by and hosted on G2.com.

Recommendations to others considering ADP Payroll Services:

My advice would be to not even start considering them for your payroll needs. Review collected by and hosted on G2.com.

What problems is ADP Payroll Services solving and how is that benefiting you?

ADP didn't solve our payroll issues but caused many. As a scale-up operating in DE, UK, FR, and US, we expected ADP to streamline our payroll process. Instead, we faced slow support, unaddressed requests, and misinformation. Their service significantly hindered our operations. Review collected by and hosted on G2.com.

AW

Almara W.

Business Development Representative

Mid-Market (51-1000 emp.)

7/23/2024

"Easy Access"

4/5

What do you like best about ADP Payroll Services?

I love that it's user friendly. I can find everything I need very easily. Review collected by and hosted on G2.com.

What do you dislike about ADP Payroll Services?

There's nothing I dislike about ADP Payroll services so far. I just started using it Review collected by and hosted on G2.com.

GF

Verified User in Financial Services

Small-Business (50 or fewer emp.)

12/23/2021

"Comprehensive time clock, payroll system"

4.5/5

Describe the project or task ADP Payroll Services helped with:

The platform helps with all human resources needs ranging from payroll (time punches, pay stub tracking, etc.) to onboarding to more. Only payroll system you'll ever need. Review collected by and hosted on G2.com.

What do you like best about ADP Payroll Services?

Very to-the-point and easy to use. It has everything you would want to manage time punches, do onboarding, review pay information and more. Can't imagine another feature it needs. Review collected by and hosted on G2.com.

What do you dislike about ADP Payroll Services?

Now and then, the system does go down. When that happens, I cannot clock in and out when I want, so there are some glitches. That could be the case for any platform as well. Review collected by and hosted on G2.com.

What problems is ADP Payroll Services solving and how is that benefiting you?

I can clock in and out for shifts easily. I can also view pay stubs and do all my onboarding paperwork through the platform as well. It really has all the features you need. Review collected by and hosted on G2.com.