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Adobe RoboHelp Reviews & Product Details - Page 3

Adobe RoboHelp Overview

What is Adobe RoboHelp?

Adobe RoboHelp 11 software empowers you to deliver differentiated content for different screens using multiscreen HTML5. Generate stunning responsive HTML5 output with a single click, even for legacy projects, or publish content in EPUB 3, KF8, and MOBI formats.

Adobe RoboHelp Details
Languages Supported
German, English, French, Japanese
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Product Description

Adobe RoboHelp 11 software empowers you to deliver differentiated content for different screens using multiscreen HTML5. Generate stunning responsive HTML5 output with a single click, even for legacy projects, or publish content in EPUB 3, KF8, and MOBI formats.


Seller Details
Seller
Adobe
Year Founded
1982
HQ Location
San Jose, CA
Twitter
@Adobe
973,885 Twitter followers
LinkedIn® Page
www.linkedin.com
42,285 employees on LinkedIn®
Ownership
NASDAQ:ADBE
Phone
+1 (888) 649-2990
Total Revenue (USD mm)
$19,410
Description

Adobe empowers everyone, everywhere to imagine, create, and bring any digital experience to life. From creators and students to small businesses, global enterprises, and nonprofit organizations — customers choose Adobe products to ideate, collaborate, be more productive, drive business growth, and build remarkable experiences.


Stefan G.
SG
Overview Provided by:
Senior Worldwide Evangelist, Technical Communication at Adobe

Recent Adobe RoboHelp Reviews

Verified User
T
Verified UserMid-Market (51-1000 emp.)
2.5 out of 5
"Switching from Adobe RoboHelp to MadCap Flare"
It's a decent Help Authoring Tool and does the job for small-scale documentation needs.
Verified User
I
Verified UserEnterprise (> 1000 emp.)
2.5 out of 5
"High learning curve"
I have used both RH2017 and now RH2020. Both are challenging to learn, but RH2020 is a little more intuitive. I do like the look of the output and...
Cindy O.
CO
Cindy O.Enterprise (> 1000 emp.)
5.0 out of 5
"RoboHelp is challenging but worth it"
The robost functionality and output choices.
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Adobe RoboHelp Media

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38 Adobe RoboHelp Reviews

4.0 out of 5
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38 Adobe RoboHelp Reviews
4.0 out of 5
38 Adobe RoboHelp Reviews
4.0 out of 5

Overall Review Sentiment for Adobe RoboHelpQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Varun S.
VS
Design Engineer Intern
Information Technology and Services
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Adobe RoboHelp?

It's HTML5 layout, ability to use CSS and XML scripts. Using Robohelp server to checkout a project and make changes so others can see an updated copy. Review collected by and hosted on G2.com.

What do you dislike about Adobe RoboHelp?

Editing documents can sometimes be a pain as text might be embedded in images and it is difficult to edit.

Robohelp support should be better. Review collected by and hosted on G2.com.

What problems is Adobe RoboHelp solving and how is that benefiting you?

It helps write help manuals, gives me a capability to use my CSS or XML files for better GUI.

The Technical communication suite of Adobe with framemaker, captivate, presenter and Robohelp is a nice package for technical writers. I can integrate FrameMaker with RoboHelp in such a manner that the FrameMaker file can act as source files for RoboHelp WebHelp files. This is good! Review collected by and hosted on G2.com.

Verified User in Writing and Editing
CW
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Adobe RoboHelp?

I have yet to figure that out. I used RoboHelp for 25 years and it just keeps getting worse. Review collected by and hosted on G2.com.

What do you dislike about Adobe RoboHelp?

Adobe purchased RoboHelp to say that it had a complete documentation suite, but they haven't kept up with other competing applications. Review collected by and hosted on G2.com.

Recommendations to others considering Adobe RoboHelp:

Use MadCap Flare. Review collected by and hosted on G2.com.

What problems is Adobe RoboHelp solving and how is that benefiting you?

Single-sourcing software and hardware documentation to responsive digital content, PDF, and Word. Review collected by and hosted on G2.com.

BD
Software Developer
Banking
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Adobe RoboHelp?

It allows you to do most of the common things one would want in a help system Review collected by and hosted on G2.com.

What do you dislike about Adobe RoboHelp?

The application is very non-intuitive. The more I use Robohelp, the more it becomes apparent that the designers of it don't use it themselves, otherwise they would have improved the interface a long time ago. It is very frustrating to me to try to use to do something as simple as resolving broken links and an hour later I am still trying to figure out how to resolve some links. It is absurd the hoops I have to jump through to do something a simple as this. And the Help for Adobe Robohelp ironically leaves a lot to be desired, with only text and no graphics showing screenshots of the User interface. I have seen a pattern in Adobe software of things I don't like, but Adobe Robohelp has to be the worst Adobe product I have used to date. Review collected by and hosted on G2.com.

What problems is Adobe RoboHelp solving and how is that benefiting you?

We use it to create a help system for our flagship product. It allows me to do almost everything I would want to do, but sometimes with great difficulty and frustration. The user interface leaves a lot to be desired. Review collected by and hosted on G2.com.

Caitlyn J.
CJ
Technical Writer
Information Technology and Services
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Adobe RoboHelp?

It's easy to use, has all the features I want, and is flexible (has both design editing a and HTML editing). Review collected by and hosted on G2.com.

What do you dislike about Adobe RoboHelp?

That it opens all pages in a project, instead only the last one. Review collected by and hosted on G2.com.

Recommendations to others considering Adobe RoboHelp:

Great product! I love it. Review collected by and hosted on G2.com.

What problems is Adobe RoboHelp solving and how is that benefiting you?

Creating outstanding help files. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Adobe RoboHelp?

RoboHelp is part of the Adobe suite of products. It allows you to manage and output your online help. Review collected by and hosted on G2.com.

What do you dislike about Adobe RoboHelp?

I don't like that it is not as easy to single source as Madcap Flare. Review collected by and hosted on G2.com.

What problems is Adobe RoboHelp solving and how is that benefiting you?

It allows up to conditionalize our online help. Review collected by and hosted on G2.com.

Tracey S.
TS
Learning Experience Designer
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Adobe RoboHelp?

We have been using RoboHelp for years at our software company. We use it to produce WebHelp, Eclipse Help, and Responsive Design web help. We also create contextual help with it for one of our software products. We currently use RoboHelp 11 and are very pleased with it. It is our main - go to tool for producing help systems for our software products. The newer Responsive Design feature is awesome. You don't even have to enter Viewport sizes or redesign for each Viewport size. It flawlessly redesigns the screen for whatever size of Viewport it is. (I wish Adobe's Captivate did that!) Review collected by and hosted on G2.com.

What do you dislike about Adobe RoboHelp?

One thing we cannot do with Adobe RoboHelp 11 is to do contextual help in a Responsive Design. We still haven't seen this feature in RoboHelp or RoboHelp 2015. We are still waiting on Adobe to put this feature into their product. Review collected by and hosted on G2.com.

Recommendations to others considering Adobe RoboHelp:

We prefer Adobe RoboHelp over some of the new DITA tools we've tried. They are very cumbersome and difficult to use. Just about anything or any reason you would want a DITA tool is addressed in Adobe RoboHelp. You can reuse blocks of text as snippets and you can do conditional build tags to product one help system in many different ways. We currently buy the stand alone product with regular pricing but we will consider their subscription pricing in the future so that we always have the most up-to-date version of RoboHelp. Review collected by and hosted on G2.com.

What problems is Adobe RoboHelp solving and how is that benefiting you?

We strive to product the best, easiest to navigate, most complete, and easiest to use software help systems to put into our software products. If customers can find the information they want and need, they will be happier with our software products. If they are happy with our products, they will be more likely to buy other products from us. Adobe RoboHelp assists us in providing first class quality help systems that are easy to navigate and now we can even give customers responsive design so that they can view help systems on any of their devices (mobile or not). Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Adobe RoboHelp?

I really liked using RoboHelp for technical writing. The software was easy to use, and I loved the conditional formatting options. You could customize your help to exclude or include specific references based on software versions. The online help was good as well. Review collected by and hosted on G2.com.

What do you dislike about Adobe RoboHelp?

I really liked everything about RoboHelp and didn't have any issues. Review collected by and hosted on G2.com.

What problems is Adobe RoboHelp solving and how is that benefiting you?

It helped us create great online documentation for our clients. Review collected by and hosted on G2.com.

Karl S.
KS
Manager of Technical Documentation
Wireless
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Adobe RoboHelp?

Converts existing FrameMaker documentation into various online help formats. I use WebHelp (combination of HTML and Java) that runs from within a graphical application. There are a number of other formats supported as well.

The online search is excellent and context sensitive. It ranks search hits on relevance, and is pretty accurate. Review collected by and hosted on G2.com.

What do you dislike about Adobe RoboHelp?

It requires a bit of manual format mapping that is not intuitive and takes a while to debug.

This is not an intuitive product, but in fairness it is a powerful tool and it likely would be hard to make something this complicated much easier. Still, it has a learning curve, and helps to know someone who has used the product. Review collected by and hosted on G2.com.

Recommendations to others considering Adobe RoboHelp:

This is closely integrated with FrameMaker, so if you use that as an authoring tool, this is as seamless as you are going to find to the best of my knowledge. Review collected by and hosted on G2.com.

What problems is Adobe RoboHelp solving and how is that benefiting you?

Creating dynamic online help with search and hypertext links.

This provides our customers a superior experience when they are learning to use our products. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
GH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Adobe RoboHelp?

Easy to use, and gives professional results. HTML help can be customized to your needs. Review collected by and hosted on G2.com.

What do you dislike about Adobe RoboHelp?

Not much, customization of design and look could be more straightforward. Review collected by and hosted on G2.com.

Recommendations to others considering Adobe RoboHelp:

More features than free alternatives. Review collected by and hosted on G2.com.

What problems is Adobe RoboHelp solving and how is that benefiting you?

Creating online help for complex and specialized software programs. Review collected by and hosted on G2.com.

Verified User in E-Learning
IE
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Adobe RoboHelp?

Once you learn to use it, RH Is flexible and allows for a lot of different output styles and formats. Review collected by and hosted on G2.com.

What do you dislike about Adobe RoboHelp?

The learning curve to get started it high for new users, and it doesn't work cross-versions as well as I would like. Review collected by and hosted on G2.com.

Recommendations to others considering Adobe RoboHelp:

I would be sure about which version you start with, since the multiple versions do not play well together. Also be sure you have the time/resources to train users to use it properly, as the styles, templates, etc. are not obvious just from previous experience with MS Word, etc. Review collected by and hosted on G2.com.

What problems is Adobe RoboHelp solving and how is that benefiting you?

We use to RH to create and manage online help pages. We also use it to create release documentation. It is a benefit to be able to use the same tool for multiple types of outputs. Review collected by and hosted on G2.com.