Verified User in Computer Software
AC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Flexible and Powerful Ecommerce Platform for Growing Businesses"
2.5/5
What do you like best about Adobe Commerce (formerly Magento Commerce)?

What I like best about Adobe Commerce is its flexibility and scalability. It gives businesses a huge amount of control over customization, integrations, and overall user experience, making it a strong fit for companies with more complex ecommerce needs. I also like the large ecosystem of extensions and the ability to tailor both the frontend and backend to match specific business goals. Review collected by and hosted on G2.com.

What do you dislike about Adobe Commerce (formerly Magento Commerce)?

One downside of Adobe Commerce is that it can be complex and resource-intensive to manage. Development, maintenance, and updates often require experienced developers, which can increase costs and implementation time. Performance optimization and troubleshooting can also be more involved compared to simpler ecommerce platforms. Review collected by and hosted on G2.com.

Mohammad A.
MA
Mohammad A.
Freelance Software Engineer
Small-Business (50 or fewer emp.)
"Effortless Ecommerce with Robust Feature Integration"
4.5/5
What do you like best about Adobe Commerce (formerly Magento Commerce)?

I use Adobe Commerce to make our e-commerce business live on the web, and it really simplifies product upload and inventory management. I find the headless feature particularly useful as it allows us to use GraphQL to get product details and build our native site to render products on any other frontend technology. I also like the integration capability with our existing website, where we don't have to change the storefront, which is especially helpful for mobile apps rendering products and other details from Adobe Commerce. The initial setup was very simple and easy. Review collected by and hosted on G2.com.

What do you dislike about Adobe Commerce (formerly Magento Commerce)?

There is some scope I see in UI, they can make the look and feel of the backend a little rich. Review collected by and hosted on G2.com.

Skyler B.
SB
Skyler B.
Web Designer, Developer, and Owner
Small-Business (50 or fewer emp.)
"Highly Customizable Platform with Room for Documentation Improvement"
5/5
What do you like best about Adobe Commerce (formerly Magento Commerce)?

I like that Adobe Commerce is very customizable. This customization makes every project feel very personal for me and my clients. Additionally, Adobe Commerce provides a robust platform for my ecommerce clients to sell their products, which is essential as I'm a web designer handling various ecommerce clients. After switching from WooCommerce, I've found Adobe Commerce to be a much more robust product. Although the initial setup wasn't terribly difficult, once completed, everything runs very smoothly. Review collected by and hosted on G2.com.

What do you dislike about Adobe Commerce (formerly Magento Commerce)?

Documentation is a bit hard to read at times. Review collected by and hosted on G2.com.

LJ
Lijo J.
Enterprise (> 1000 emp.)
"Streamlined Multi-Store Management, But Database Needs Attention"
4.5/5
What do you like best about Adobe Commerce (formerly Magento Commerce)?

I like the built-in capabilities and integrations of Adobe Commerce, which reduce the need for extensive development. For instance, integrating payment processing capabilities like Apple Pay and Google Pay is much easier without having to develop each one from scratch. Review collected by and hosted on G2.com.

What do you dislike about Adobe Commerce (formerly Magento Commerce)?

In the PaaS version, management of the database needs frequent optimization as opposed to being hands-off. With the size of our catalog and the duplication of the catalog for each dealer, we have to run a database optimization every week, or the database becomes slow. The initial setup took months and had several issues with the integration partner. Review collected by and hosted on G2.com.

Daze M.
DM
Daze M.
Operations Coordinator
Small-Business (50 or fewer emp.)
"Highly Customizable With a Powerful Extension Ecosystem"
4/5
What do you like best about Adobe Commerce (formerly Magento Commerce)?

I love how customizable it is. The large ecosystem of extensions allows me to create some of my best work. Review collected by and hosted on G2.com.

What do you dislike about Adobe Commerce (formerly Magento Commerce)?

Its pretty expensive compared to other options in the marketplace. I need developers to keep it running. Its a lot to maintain. Review collected by and hosted on G2.com.

Ricardo A.
RA
Ricardo A.
Director Of Ecommerce
Retail
Mid-Market (51-1000 emp.)
"Great for E-Commerce, Needs Improved Analytics"
4/5
What do you like best about Adobe Commerce (formerly Magento Commerce)?

I like the way Adobe Commerce handles the products. It's a good ecommerce solution for selling products, with categories and the attributes that the products have. And the way you get the business running quickly is great. Review collected by and hosted on G2.com.

What do you dislike about Adobe Commerce (formerly Magento Commerce)?

A lot of the analytics and the data that you have on Adobe Commerce is quite troublesome. And, sometimes if things are not synchronized, it is kind of a hassle to work. Review collected by and hosted on G2.com.

Vivek S.
VS
Vivek S.
Digital Marketing Specialist
Small-Business (50 or fewer emp.)
"Flexible but Complex with Room for Improvement"
4.5/5
What do you like best about Adobe Commerce (formerly Magento Commerce)?

I like Adobe Commerce for its flexibility and control, allowing us to customize almost every aspect of the platform and build workflows that fit our business instead of just adjusting to the process. The ability to customize the checkout workflow and integrate with CRMs and ERPs is particularly valuable. Having full control over the stack is important to us, and Adobe Commerce provides that. Review collected by and hosted on G2.com.

What do you dislike about Adobe Commerce (formerly Magento Commerce)?

It requires a great amount of technical knowledge to build, so some aspects could be made simpler. The admin panel is a bit cluttered, and I wish it had a better UI, better navigation, and a custom dashboard. It was a bit complex during the initial setup. Review collected by and hosted on G2.com.

Balkishan N.
BN
Balkishan N.
Senior Software Engineer
Mid-Market (51-1000 emp.)
"Powerful and Scalable Ecommerce Platform for Enterprise Businesses"
3.5/5
What do you like best about Adobe Commerce (formerly Magento Commerce)?

What I like best about Adobe Commerce is its flexibility, scalability, and powerful customization options. It works especially well for large ecommerce businesses that need advanced features, multi-store support, and deep integrations with other systems. Review collected by and hosted on G2.com.

What do you dislike about Adobe Commerce (formerly Magento Commerce)?

it can be complex, expensive to maintain, and requires strong technical expertise. The setup, customization, and upgrades often take significant development effort, which may be challenging for smaller teams or businesses. Review collected by and hosted on G2.com.

Yash S.
YS
Yash S.
"Powerful B2B Platform with Robust Customization"
4.5/5
What do you like best about Adobe Commerce (formerly Magento Commerce)?

I really like the Visual 'Time Machine' feature for content staging and preview in Adobe Commerce. It's a favorite for marketing teams because it allows scheduling sales launches without needing someone to be awake to hit 'publish.' The Business Intelligence Dashboards are also impressive; they offer a full-scale data experience rather than just providing reports. I also find the Adobe Developer App Builder to be a significant addition. It shifts customization to a serverless framework, making it easier to handle growth and maintenance in a clean, external process. It also eliminates the 'upgrade headache' by keeping custom code out of the core platform, safeguarding performance with an event-driven architecture, and speeding up time to market with starter kits. Review collected by and hosted on G2.com.

What do you dislike about Adobe Commerce (formerly Magento Commerce)?

While Adobe Commerce is a powerhouse for enterprise-level operations, it definitely isn't without its 'heavy' parts. Even with the agility of tools like the App Builder, there are some significant hurdles that can make the platform feel a bit like steering a cruise ship—powerful, but not exactly nimble. The 'Hidden' Complexity of App Builder introduces a new kind of 'technical debt.' It requires a shift from PHP to a Node.js/JavaScript stack, which means hiring new talent or retraining entire teams. Additionally, debugging can be frustrating. Also, the monthly patch cycle creates a maintenance treadmill due to constant QA requirements. The platform feels 'over-engineered' for single-storefronts, leading to navigating around features we don't use. Lastly, the B2B checkout customization remains rigid, and customizing it often requires complex coding. Review collected by and hosted on G2.com.

Verified User in Retail
ER
Verified User in Retail
Small-Business (50 or fewer emp.)
"Versatile e-commerce platform with room for improvement"
4/5
What do you like best about Adobe Commerce (formerly Magento Commerce)?

We appreciate the performance of Adobe Commerce. The platform offers extensive possibilities and many standard functionalities. The support is good and the platform provides a lot of flexibility to optimize the e-commerce experience and conversion. The initial installation was quite simple. Review collected by and hosted on G2.com.

What do you dislike about Adobe Commerce (formerly Magento Commerce)?

The speed of the platform and the scalability at the moment you start putting hundreds of thousands of products on the platform, then you notice that it impacts the user experience. Furthermore, it is not an inexpensive platform. Review collected by and hosted on G2.com.