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47 AddressTwo Reviews
Overall Review Sentiment for AddressTwo
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I like the fact that this site is very straight forward and easy to interface. I feel as though someone with little of no CRM experience can jump right in and learn as the go. This is a huge plus for our small company which is sales focused. Review collected by and hosted on G2.com.
Some of the videos and help from the customer service department are difficult to find and the process for a phone call/technical issue is a bit more involved than it needs to be. If the ease of use mentioned in the first question was as easy for the help/technical issue line that would be huge in my opinion. It seems like companies really do not want to talk to there customers, you could greatly differentiate your self in this respect if you had a call center/help desk that could be contacted with more ease. Review collected by and hosted on G2.com.
When I have a follow up I don't have to think about it until it shows up in my Address Two email. I have less missed important meetings and emails with clients. This keeps me sharp and productive. Review collected by and hosted on G2.com.
I would like to see a percentage of closed sales opportunities to see what my average closed and lost sales are for month and or yearly average. Review collected by and hosted on G2.com.
The software is designed by people that actually understand what's important to a small business in the management of the relations we have with customers and potential customers. Additionally, customer service is uniquely the best of any vendor we use. Review collected by and hosted on G2.com.
The only critique I might offer is the policy of having to use the email credits we purchase with our monthly subscription within that month or lose them. We believe we should be entitled to use what we have paid for when we need them. Review collected by and hosted on G2.com.
Easy to learn. Easy to use. Realizing every CRM has parts that you like, dislike, use and don't use - the real difference is AddressTwo provides personalized, exceptional service as needed. Review collected by and hosted on G2.com.
The eBlast portion of the program has a couple of issues when constructing an email, but you learn to quickly avoid procedures that trigger those issues. Review collected by and hosted on G2.com.
The interface is easy to use, I enjoy it immensely. Im literally doing this for a starbucks gift card though haha Review collected by and hosted on G2.com.
Nothing about it yet, why does it need to be 40 characters? Review collected by and hosted on G2.com.
Very intuitive and easy to learn, even for those who are not computer savvy. You can start with just a few features and then add more as you get ready for them. Review collected by and hosted on G2.com.
Dedup is a bit hard and time consuming, wish it was easier. Review collected by and hosted on G2.com.
Simple. There are not tons of configuration items and its easy to modify fields and customize options. I also like the calendar integrations with 3rd parties. Review collected by and hosted on G2.com.
There is not an easy way to dedupe accounts, and the options provided are confusing and often do not work. Review collected by and hosted on G2.com.
If I ever have a problem or question Nick, Troy and the A2 team are quick to respond and always exceed expectations. Review collected by and hosted on G2.com.
Tracking the deliverability of emails has always been a bit of a mystery. Review collected by and hosted on G2.com.
Definitely like the ability to keep notes on our clients which helps us remember them and meet their needs. Review collected by and hosted on G2.com.
Lack of automatic download between website and addresstwo.
No texting available from addresstwo - we have phone numbers in our client data. Review collected by and hosted on G2.com.
