ACE Reviews & Product Details

ACE offers an exceptional suite of tools designed to boost productivity and facilitate continuous learning, with a user-friendly interface and strong community support. It streamlines workflows and enhances personal growth. The initial learning curve is minor and quickly overcome with helpful tutorials and customer support. Review collected by and hosted on G2.com.

ACE might have a small adjustment period due to its wide range of features. However, users quickly become proficient with the help of detailed tutorials and customer support. Review collected by and hosted on G2.com.

The ease of use and creating workflows. The user interface is friendly and you can tailor it to your business' needs. We have tailored ours to match our SOP forms, and it works like a charm. We are a cGMP manufacturing company of OTC goods and with ACE, our QMS has not been as organized as it has been with ACE. Review collected by and hosted on G2.com.

There's not much to dislike. I know some users were perturbed at the amount of signing in to ACE (specifically when you enter your username and password when signing off a document), but this is cGMP, it has to be done. They got used to it and I have not heard any complaints. Review collected by and hosted on G2.com.

The absolute best thing about ACE is that it can be customized to the needs of your organization. Unnecessary steps are eliminated, special steps for your organization can be inserted, etc. Fantastic ability to customize. This is in stark contrast to most other programs that are very rigid with no customizable features. Review collected by and hosted on G2.com.

The absolute best thing about ACE, its customizability, can also be its worst feature if used improperly. When setting it up, it is critical that the right amount of time and effort be put into setting up all of the customizable features. If not, you are setting yourself up for failure. In a case like this, ACE would be no different than any other program that poorly fits an organization's workflows. Review collected by and hosted on G2.com.

Simple to use

Highly configurable

Development team is quick to fix issue or add new features

Regular feature updates Review collected by and hosted on G2.com.

A searchable help file would be useful

A method of adding version numbers to word forms which are downloaded for completion

Version control on records such as complaints etc

Bulk approval of documents which are linked together Review collected by and hosted on G2.com.

As an intern with only entry-level skills, I found ACE easy to navigate. The software is clearly designed with the user in mind. The design is simple, its functionality is practical, and there is a comprehensive help manual available. ACE also presents the workflow of every user involved in a project, so you can quickly see which documents your coworkers have edited. It also documents what changes were made, so that duplicate edits do not occur. Review collected by and hosted on G2.com.

Unless you are an administrator, changes made to documents in ACE are quite permanent, meaning users need to be careful about what edits they save. (For the sake of document security, it is nice to know that all document changes will be recorded, mistakes and all.) Review collected by and hosted on G2.com.

ACE is a highly customizable system, so that the same function can be used for multiple purposes. Countless ways to customize the workflow makes it very powerful and suitable for plenty of usages. Review collected by and hosted on G2.com.

Since ACE is highly customizable, the user manual could be better explained to help the user understand/create all possibilities. Review collected by and hosted on G2.com.

ACE is a user friendly, customizable, and cost effective QMS system. It is a versatile software with many applications. We are currently using ACE for document management and plan to use the learning management application in the near term.

The DMS application is intuitive and easy to use. We configured the automated workflows to reflect our internal document review and approval processes. The team of developers at ACE were very helpful and partnered closely with our team to develop, validate, and implement the workflows within a short period of time. Dashboards and reports are easy to create. The system is cloud based and our teams based in the US and China are able to easily access the application with a modern browser. Review collected by and hosted on G2.com.

ACE is working on enabling the feature that will allow multiple folks to collaborate on documents in real time (e.g. ability for multiple users to edit file simultaneously without worrying about version issues or duplication). Currently we are using a different application for collaborative authoring. Review collected by and hosted on G2.com.

ACE is very helpful in managing and maintains all quality documents and it's helpful to track and audit the documents in GMP. I like that ACE helps with procurement, material management and onboarding new equipment, it's one software with applications in multiple functions. Review collected by and hosted on G2.com.

It would be nice if ACE includes all analytical data submission and analytical records. Review collected by and hosted on G2.com.

ACE provides easy access to Qualification and Validation records and information. I have used this functionality to establish histories for established systems as well as identification, QS linkages, and planning for new systems as part of a biopharmaceutical facility build. Review collected by and hosted on G2.com.

As with any electronic QS element, there is a front-end task of establishing and training at a site level. Not sure much can be done about that. Review collected by and hosted on G2.com.

It is easy to access, maneuver and learn Review collected by and hosted on G2.com.

It requires better alignment with the regulations that are specific for your title and job scope, otherwise you are being constantly barraged with training that are not necessarily germane to your current job Review collected by and hosted on G2.com.