Very easy to set up and use. When properly integrated, it saves a lot of money on automating consumer interaction. Review collected by and hosted on G2.com.
Takes a little time to understand and get integrated. Review collected by and hosted on G2.com.
Since our first meeting the ADA team was completely onboard, our Sales Rep was amazing, always providing all the info at the right moment, and the transition to our KAM and the Engineers was clean and amazing too! Review collected by and hosted on G2.com.
Not much! Even on USA holidays, we can always count on someone! Review collected by and hosted on G2.com.
It's so SIMPLE to setup, manage, test, update, go-to-market.
And Ada truly has a partnership mindset and approach. Overall great product and incredible team. Review collected by and hosted on G2.com.
I don't dislike the existing features as they're also very open to feedback on roadmap items however I do wish their AI chatbot would integrate and front our Call Centres. I'd rate them 11/10 at that point. Review collected by and hosted on G2.com.
Creating new answer titles, adding training questions and settings are pretty intuitive and convenient Review collected by and hosted on G2.com.
It is not as customizable/ flexible compared to other solutions Review collected by and hosted on G2.com.
Easy to integrate. Intelligent chat bot. Review collected by and hosted on G2.com.
Limitations on message organization and UI modifications Review collected by and hosted on G2.com.
Ease of use. Anyone can create and manage content on this bot. Review collected by and hosted on G2.com.
The dashboard could use some additional features but I'm sure those will be released soon! Review collected by and hosted on G2.com.
Works well, very configurable, supports major integrations. Support team is very hands on and accessible during and after onboarding . Review collected by and hosted on G2.com.
Missing some features/capability on the reporting side. Integrations aren't included in base pricing and are quite expensive. Review collected by and hosted on G2.com.
Thanks for the review Neil, I would love to hear what reports you and the team are looking for. Improving our reporting and insights engine is a key product goal in the short term.
The analytics/reporting tool makes it easy to add more answers and upgrade our Chat Bot application, and the Questions tab makes it easy for us to train our bot by providing an overview of all the questions the bot is lacking. Not to mention the great support from the ADA team. Review collected by and hosted on G2.com.
There is always room for improvement, the reports should include more detailed data and the bot should include more languages. Review collected by and hosted on G2.com.
Ada's interface is easy to use and allows content creators - even with minimal technological backgrounds - to make updates, changes and new content quickly. Review collected by and hosted on G2.com.
Ada does not fully integrate with our current chat tool. Its core functions are able to connect seamlessly and have added great value but certain routing features require more investigation or work to get them live. Review collected by and hosted on G2.com.
I like the Ada staff the best, they are very helpful and open to suggestions. Review collected by and hosted on G2.com.
Buggy variable system: if not being careful when deleting content variables can become bugged and a lot more content can become inaccessible again and has to be created again. Ada says they are aware of it, but no solution to it yet. Review collected by and hosted on G2.com.