What do users say about Acumatica?

Hi Ronak!

Thank you for taking the time to share such a detailed and thoughtful review. It's genuinely great to hear that the construction and project accounting tools are delivering real value for your team, and that the modularity and dashboards are helping get the right information to the right people.

Your feedback on consistency across screens, particularly around the service module, is something we take seriously. If you haven't already, the Service Management Implementation and Processing course and Service Management Extended Scenarios on Acumatica Open University (linked below) walk through how the module is configured and how it's designed to work, which may help bridge some of those "why does it work differently here" moments for your team.

For documentation on how modules are meant to interact, we'd also encourage you to explore Beacon (beacon.acumatica.com), our centralized hub for documentation, release notes, job aids, and AI-powered search. It's built to make exactly that kind of cross-module clarity easier to find. We appreciate you being part of the Acumatica community and hope these resources help make the experience smoother for your whole team.

Hi Manuel!

Thank you so much for sharing this, and for being part of the Acumatica community! We're thrilled to hear the AI-driven purchase order fulfillment and custom reporting have made such a difference for your team, and it's great to know your VAR set you up for success from day one.

We hear you on DeviceHub, too: that extra layer shouldn't get in the way of a simple print job, and we're always working to smooth out experiences like this. In the meantime, Acumatica Beacon (linked below) is a great place to dig deeper: check out the AI Learning Program to build on the AI features you already love, the Order Management training path to get even more out of purchase order fulfillment, and the Reporting and Customization resources to sharpen those custom reports. It's also worth browsing the Knowledge Base on Beacon for tips on DeviceHub and printing.

Thanks again for the thoughtful review, we're grateful to have you with us.

Hi There!

Thank you for taking the time to share such a thoughtful review. We're glad that Acumatica's flexibility is working for you. Adapting the system to your business, rather than the other way around, is central to how we design the platform, and it's great to hear that the connected modules for sales, inventory, purchasing, and manufacturing are giving you better visibility and less manual work.

We also appreciate your candor about the learning curve and troubleshooting. Advanced features and customizations do take time to master, and unclear errors can slow down root-cause analysis. Your feedback has been shared with our product team. In the meantime, a few resources may help:

- Acumatica Beacon (linked below) is home to our training and learning content, including the courses that were previously part of Open University, and is a good place to build skills with advanced features and customization.

- The Acumatica Community is a good place to get quick answers from peers and experts when you run into an unfamiliar error.

- Your implementation partner can also help with complex customizations and troubleshooting.

If there are specific areas where you'd like more guidance, please reach out to your account team or partner and we'll make sure you get the right support.

Thanks again for being part of the Acumatica community. We're glad the platform is helping your team work more efficiently, and we look forward to supporting your continued growth.

Hi There!

Thank you for calling out that collaborative spirit, it's something our whole community works hard to build together, and it means a lot to hear it recognized.

Your point about roadmap communication with ISVs is fair feedback, and it's the kind of insight that helps us grow as an ecosystem. On the AI front, since workflows and agents are such a priority for your succession planning and productivity goals, I'd encourage you to check out the AI Learning Program on Acumatica Beacon (linked below): it walks through Predefined AI Use Cases and Designing AI Automation Solutions, both of which dig into building and managing automated workflows. There's also a shorter Introduction to AI in Acumatica ERP course if you want a quick primer before diving deeper.

Hopefully these resources help you get even more value out of what you're building.

Hi Elena!

Thank you for your review and thoughtful feedback! As a partner who works with a wide range of customers, your perspective means a lot to us. We’re glad you value Acumatica’s flexibility, ease of learning, and integration options, and that you see us moving toward a more modern, AI-enabled experience.

We appreciate the specifics on reporting, dashboards, drill-down, and forecasting, and we take them seriously. Thanks again for your partnership and for taking the time to share your experience!

Hi Erich!

Thank you so much for sharing this! It's genuinely great to hear that Acumatica's flexibility and customization capabilities have been such a strong fit for your team, especially the ability for non-developers to tailor the system to your needs. That's exactly what we set out to build.

Your feedback about reaching Acumatica directly is something we take seriously, and we hear you. While your partner is always your first point of contact, we want to make sure you always have somewhere to turn. The Acumatica Community portal at community.acumatica.com is a great resource where thousands of users, partners, and Acumatica staff share knowledge and answer questions, often very quickly.

If you're looking to deepen your confidence in the platform, Acumatica Open University (linked below) offers free courses that may be especially relevant to you, including Customization Projects (W140) and Workflows (W150), both of which are designed to help users get the most out of Acumatica's flexibility without needing developer support. We're glad you've noticed the product evolving, and your voice as a customer genuinely matters in shaping that roadmap.

Thank you again for taking the time to leave such a thoughtful review.

Hi There!

Thank you for sharing your experience! We're thrilled the search functionality and intuitive design have made a positive impression, that means a lot to us.

We also hear you on setup support, and we don't want you leaving value on the table. We'd encourage you to check out the Customer Education Program on Acumatica Beacon (linked below): it's a 21-day guided path (about an hour a day) that starts with "Welcome to Acumatica ERP" and then moves into role-based learning, so you can unlock the features most relevant to your team. The Training Materials section also has focused learning paths for Daily Work and Implementation, plus a Video Library and Job Aids for quick, practical answers while you're getting oriented.

We're confident that with these resources, you'll start seeing the full value you were expecting. Thanks again for the honest feedback. It genuinely helps us do better.

Hi There!

Thank you for such a thoughtful review! We're thrilled to hear that Acumatica's depth, flexibility, and customizable dashboards are helping you run your business efficiently, and it's great to know that serial number tracking, barcode and RFID connectivity, and your integrations with Shopify, BigCommerce, and EDI through APIs are delivering real value for you and your clients. Please feel free to share reviews of these integrations on Acumatica's Marketplace (https://www.acumatica.com/acumatica-marketplace/)

We hear you on the troubleshooting piece; decoding error messages can definitely take some extra digging. Our System Administration Guide on Acumatica Beacon (linked below) includes a dedicated "Troubleshooting Acumatica ERP" section along with guidance on monitoring system health, both built to help you pinpoint issues faster.

Thanks again for sharing your experience with us!

Hi Kevin!

Thank you for sharing such thoughtful feedback! We're glad to hear that Acumatica's flexibility is helping you shape the system around your specific business needs.

We also hear you on the UI feeling like a lot for newer or occasional users, and we want to help make that feel more intuitive. Since you mentioned warehouse inventory tracking, purchasing, and approvals as key wins for your team, we'd recommend exploring the Inventory Management and Automated Warehouse Operations courses on Acumatica Beacon (linked below) to get even more out of those features, along with Order Management for purchasing and Organization Management for approvals.

If the UI still feels intimidating, the Getting Started course is a great place to build confidence navigating the system day to day. Thanks again for growing with us!

Hi There!

Thank you so much for this thoughtful and detailed review. It genuinely means a lot to hear that Acumatica has grown alongside your business, from standard accounting to supporting Change Orders, dashboards, and real-time project visibility across your construction operations. You're exactly the kind of power user our team builds for.

We completely hear you on the learning curve with Generic Inquiries, Report Designer, and advanced ARM reporting. These are incredibly powerful tools, and we know that power can come with complexity. If you haven't already, we'd encourage you to check out a few free courses on Acumatica Open University (linked below) that speak directly to those pain points: the End-User Course: ARM Reports, which walks through creating and modifying analytical reports using the ARM toolkit; S130 Data Retrieval and Analysis, which covers Generic Inquiries, reports, and dashboards; and S150 Report Designer, which dives into building and configuring reports in the Report Designer.

Your feedback on visual designers and AI-assisted report creation is well noted, and it's exactly the kind of input that shapes our roadmap. We're grateful to have you in our community.