# Acuity Scheduling Reviews **Vendor:** Squarespace **Category:** [Online Appointment Scheduling Software](https://www.g2.com/categories/online-appointment-scheduling) **Average Rating:** 4.7/5.0 **Total Reviews:** 409 ## About Acuity Scheduling Acuity Scheduling is flexible scheduling software designed to support anyone in the business of time. Whether you offer appointments, classes, consultations, or excursions, Acuity can help you create a seamless booking experience to match your online presence. Give clients the ability to book, reschedule, cancel, and pay for your services all on their own, while you take control of your calendar and automate workflows. Acuity is a part of Squarespace and integrates with leading third-party applications. ## Acuity Scheduling Pros & Cons **What users like:** - Users love the **ease of use** of Acuity Scheduling, making appointment management straightforward and user-friendly. (4 reviews) - Users love the **user-friendly interface** of Acuity Scheduling, enjoying easy navigation and appointment adjustments. (3 reviews) - Users love the **ease of scheduling** with Acuity, making calendar management simple and efficient for all. (2 reviews) - Users love the **ease of scheduling** with Acuity, appreciating its flexibility and user-friendly calendar adjustments. (2 reviews) - Users love the **ease of scheduling** with Acuity, enjoying flexibility in managing appointments and instructor availability. (2 reviews) - Users find **appointment management easy and efficient** with Acuity Scheduling, streamlining their scheduling processes effectively. (1 reviews) - Booking Efficiency (1 reviews) - Calendar Integration (1 reviews) - Customization (1 reviews) - Easy Navigation (1 reviews) **What users dislike:** - Users find **limited features** in Acuity Scheduling, facing issues with integration, data export, and client record management. (3 reviews) - Users report **significant scheduling issues** with Acuity, including confusing options and problematic data management. (3 reviews) - Users find the **complexity of integration and data export issues** frustrating, leading to difficulties when switching providers. (2 reviews) - Users experience **feature issues** , with inadequate reporting and problematic client record merging causing significant frustration. (2 reviews) - Users face **integration issues** with Acuity, affecting data export and client management, leading to frustration and confusion. (2 reviews) - Limited Customization (2 reviews) - Not Intuitive (2 reviews) - Users find Acuity Scheduling's **appointment management problematic** due to data export issues and client record merging conflicts. (1 reviews) - Booking Issues (1 reviews) - Users experience **calendar issues** with Acuity Scheduling, specifically regarding integrations and account management limitations. (1 reviews) ## Acuity Scheduling Reviews ### 1. Customizable and Intuitive with Excellent Client Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Abigail L. | Wellness Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Acuity Scheduling?** I use Acuity Scheduling for scheduling health coaching appointments, and I find it very customizable and user-friendly for both my team and clients. The ability to customize our schedules, adjust appointment times, and send automated emails to clients is great because it allows a more automated process with communication between clients and requires less manual upkeep to manage appointments. We have many team members who use the platform, making it easier for everyone to manage their availability and appointments effectively. Although the initial setup was time-consuming, it was very intuitive. I like most everything about it. **What do you dislike about Acuity Scheduling?** I like most everything about it. It would be nice if there was an automatic calendar invite sent to both the provider and the participant with the appointment. **What problems is Acuity Scheduling solving and how is that benefiting you?** Acuity Scheduling automates scheduling and communication with clients, reducing manual upkeep. It's customizable and user-friendly, allowing our team to adjust schedules and send automated emails effortlessly. ### 2. Efficient Scheduling, Perfect for Our Studio **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel W. | Owner and director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Acuity Scheduling?** I like that Acuity Scheduling is easy to use and that it's free with my Squarespace subscription. It's valuable because I can integrate it with my website, allowing people to schedule their own trial lessons, and I can have multiple classes during the same time frame. **What do you dislike about Acuity Scheduling?** I wish that with my Squarespace subscription more features were available for free, like texting and accepting payments. **What problems is Acuity Scheduling solving and how is that benefiting you?** I use Acuity Scheduling to let people book trial dance lessons themselves and see available classes, streamlining scheduling to get new people through the door. ### 3. Acuity Scheduling: THE Professional Customized Scheduling Solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about Acuity Scheduling?** Love, love, love the ease of being able to build and adjust appointments with the ability to easily adjust, move, and update them! Acuity has made the administrative side more friendly to create and adjust your calendar! YEAH! Our clients love the ease of scrolling through the scheduling days/times options! **What do you dislike about Acuity Scheduling?** I no longer have dislikes to share. Acuity is continually improving the user and administrative experience! **What problems is Acuity Scheduling solving and how is that benefiting you?** Managaging all of our "schedule on demand" needs from our clients and the ability to cancel and reschedule. It is very helpful for our clients to receive appointment confirmation emails and the ability to cancel from the simple step of the button within the email. SUper easy and super helpful so that clients do not have to contact us for help with scheduling. ### 4. Limiting Squarespace Integration and Confusing Scheduling Options—Not Worth the Added Cost **Rating:** 2.5/5.0 stars **Reviewed by:** Mark B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Acuity Scheduling?** Acuity came bundled with my Squarespace subscription for an additional fee. This was valuable for a new user, as it reduced the service's learning curve. **What do you dislike about Acuity Scheduling?** I found the integration with Squarespace restrictive, and the scheduler options were confusing initially, then limited as I became familiar with the service. This, together with the high cost of the additional suvbscription led me to switch to another provider. **What problems is Acuity Scheduling solving and how is that benefiting you?** Acuity is useful for removing the "when would you like to meet?" question from client onboarding. Allowing potential clients to easily schedule an introduction call is vital for coaches and consultants, especially solopreneurs. ### 5. Acuity Scheduling is easy to use and has everything I need to run my business effectively. **Rating:** 5.0/5.0 stars **Reviewed by:** Cindy M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Acuity Scheduling?** What I like best about Acuity Scheduling is that I can have multiple instructors scheduling at the same time. **What do you dislike about Acuity Scheduling?** I wish I could have multiple front pages. **What problems is Acuity Scheduling solving and how is that benefiting you?** Acuity Scheduling saves me time by not having to speak to srydents on the phone to schedule appointments. ### 6. Only suitable for the smallest of businesses with simple needs. A disaster for eveyone else. **Rating:** 0.5/5.0 stars **Reviewed by:** Danny R. | Digital Business Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2025 **What do you like best about Acuity Scheduling?** Flexible configuration options. Suitable for very small business **What do you dislike about Acuity Scheduling?** 1) The Acuity website crashes if you try to export more than a handful of appointments. This is a long-standing known issue with no timeline for a resolution. This makes it almost impossible to get your data out of Acuity to use on another platform unless you pay for an API subsciption. It also makes it near-impossible to get your data out and move to one of their competitors. 2) If a client makes a booking with the same name as an existing client, Acuity will treat them as one client and merge their records. For a busy business, this situation is inevitable and will cause chaos when your older client receives emails relating to the new client. Acuity support regards this as "expected behaviour". **What problems is Acuity Scheduling solving and how is that benefiting you?** Allowing clients to book appointments ### 7. Acuity Scheduling Review **Rating:** 5.0/5.0 stars **Reviewed by:** Saksham G. | PPC & SM Ads Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Acuity Scheduling?** Acuity Scheduling is one of the best online booking and appointment scheduling systems. It is user-friendly and has a lot of customization options. It is also very easy to use and integrate. **What do you dislike about Acuity Scheduling?** Acuity Scheduling have limited and basic reporting features, which sometimes feel insufficient. **What problems is Acuity Scheduling solving and how is that benefiting you?** Acuity Scheduling saves a lot of my time by automating bookings and reminders. It also helps me with the payment processing as it supports various payment gateways like Stripe and PayPal. ### 8. Scheduling appointments to drive business **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Acuity Scheduling?** That the interface is user friendly and can easily be navigated. **What do you dislike about Acuity Scheduling?** That it is not easy to add another calendar when hosting special events. **What problems is Acuity Scheduling solving and how is that benefiting you?** It is creating structure in the business week to meet the customer's needs and is benefiting the business because it allows us to be intentional about preparing for the appointments. ### 9. Eliminate the complicatedness of back and forth human Scheduling **Rating:** 5.0/5.0 stars **Reviewed by:** Phyllis M. | Video Editing and Production Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2024 **What do you like best about Acuity Scheduling?** Acuity scheduling has been an essential tool for the execution if my role. It is well curated into a simplified UI which made it soo easy for us to configure, implement, use and manage it all these time. It delivers a wide range of features and flexibility who h enable us to schedule different types of appointments from client meetups, group calls and many other. Acuity Scheduling customization capabilities are topnotch allowing us to reschedule, cancel and add appointments and make the necessary changes on our calendars. Our clients just have to download the app and they can send appointment links directly from acuity via email and those without my email usually send via the website because we have the scheduler embedded on our website. Acuity Scheduling comprehensivity is on another level. With features like attaching backup documents and forms on schedules, sending followup and reminder emails which makes coordination of schedules successful. I haven't experienced any other tool that integrates with so many softwares like Acuity Scheduling. It syncs with Google Calendar , CRM and PayPal so that we can seamlessly accept payments on Acuity Scheduling. Lastly this tool is reasonable priced with soo much benefits than we expected **What do you dislike about Acuity Scheduling?** Though Acuity Scheduling is an impeccably good tool. We made a choice to move to calendly because Calendly offers even more integrations with virtual meeting tools than Acuity Scheduling. It therefore becomes an issue to automatically send out invite links with Zoom, GoogleMeet, Ms Teams or GoTo Meet So if it would accomodate a wide variety of online meeting tools it would be even better. Another problem we encountered was being unable to merge accounts for different businesses under one Acuity Calendar. Syncing different calendars is a big deal or even having multiple users under one Acuity profile **What problems is Acuity Scheduling solving and how is that benefiting you?** Acuity Scheduling has simplified the process of scheduling appointments. It is convenient for us and our clients to coordinate and set up appointments. Integrating it with my calendar ensures that once there is a scheduled event at a certain time it automatically block off availability on the Acuity. This eliminates double bookings and back and forth emails. Effective and smooth scheduling saves us time and help me focus on personalized attendance to all my individual clients. This way I have had productive days since we deployed Acuity Scheduling. It helps plan and prepare for my video shoots, editing sessions delivering exemplary support to my clients. Off work having well laid out appointment schedules is one way to strike my work life balance. That beyond working hours I will be attending to personal issues ### 10. Easy to use, reasonably priced **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2021 **What do you like best about Acuity Scheduling?** The client facing view is easy for clients to use to choose their own appointment times. I like the ability to have Acuity try to group appointments together. It also allows us to set that we only want a certain number of a type of appointment in a given week (no more than 4 new client consultations per week, for example). **What do you dislike about Acuity Scheduling?** It integrates with Zoom, so it will create Zoom links for particular appointment types. Unfortunately, you cannot have this trigger based on a custom field. In our use case, it means we had to set our appointment types as Zoom, Phone, and In Person, so that only Zoom appointments get Zoom links. We'd rather set up our appointment types by meeting topic (New Client Consult, for example) and allow the client to choose the Zoom/Phone/InPerson from there. **What problems is Acuity Scheduling solving and how is that benefiting you?** Clients quickly and easily book and reschedule their own appointments and receive reminders, and we're able to keep internal notes attached to each appointment. It's easy to re-book or reschedule a client. ### 11. Reliable scheduling app **Rating:** 4.5/5.0 stars **Reviewed by:** Stacey W. | Detective Senior Constable, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Acuity Scheduling?** I love how you can sync the appointments with your calendar for both the owner and for clients. I like how it offers another layer for my clients **What do you dislike about Acuity Scheduling?** Pricing is on the higher end scale of what I would want to purchase for a scheduling app where I am also currently testing another scheduling app to possibly change over. **What problems is Acuity Scheduling solving and how is that benefiting you?** Helps keep each of my appointments in both a 1:1 setting and group to be easy for clients to book ### 12. Perfect tool for my art studio! **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2024 **What do you like best about Acuity Scheduling?** Easy sign up process for clients, specifically for group workshops that I sell individual tickets for. Confirmation and reminder emails with details make it easy. Mobile version in particular has helped level up the look and feel of my website (most of my clients use their phone to book, via instagram) **What do you dislike about Acuity Scheduling?** The one thing I wish I could do is include more than one picture for my workshops. Because I sell visual art workshops, this would be a plus but not necessary for me at the moment, my website is comprehensive enough. **What problems is Acuity Scheduling solving and how is that benefiting you?** Time saved. On the back end, I can scheudle my weekly and monthly workshops, automate reminders via email and have it run on autopilot. If I need to edit anything at all, it's super user friendly with the Squarespace integration. Great for my art studio with a small team. ### 13. Acuity makes scheduling easy and seamless! **Rating:** 5.0/5.0 stars **Reviewed by:** Meredith H. | A, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Acuity Scheduling?** Acuity allows students to easily book time with our tutors, it automatically connects with my google calendar and is easy to navigate. Acuity provides direct links to users to give out, it also has embed codes. In my department we have 3 tutors that work together, it is extremely easy to re-schedule students and move them to someone elses calendar when needed. I use this everyday to keep up with appointments. **What do you dislike about Acuity Scheduling?** One things I do not like is that when I cancel an appointment, it completely disappears from the calendar. I wish it would stay on there but gray out or something like that. **What problems is Acuity Scheduling solving and how is that benefiting you?** Acuity keeps all of my appointments in one place and provides a central location for students to book tutoring sessions. ### 14. The Only Scheduling Tool You Need **Rating:** 4.5/5.0 stars **Reviewed by:** Michelle M. | Owner/PT, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Acuity Scheduling?** Hands down the integration with other softwares is the best feature here! The ease of use and user-friendly interface is a close second. It makes your life easier if you are a customer-facing business that relies on a schedule to operate. We really love this product! We use this tool for our everyday client booking, business meetings, and online scheduling through our website. **What do you dislike about Acuity Scheduling?** Can have glitches and bugs and force system restarts a few times which can be inconvenient at certain times. **What problems is Acuity Scheduling solving and how is that benefiting you?** Managing multiple schedules, online booking for clients, appointment reminders that we don't have to manually send, reschedules and cancels handled without us having to stress. It's an all-in-one virtual assistant. ### 15. Great scheduling and payment platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2023 **What do you like best about Acuity Scheduling?** I loved the ease of creating classes or 1-hour coaching sessions for my clients to purchase. I could add a disclaimer or terms and conditions before payment and I could schedule recurring classes. **What do you dislike about Acuity Scheduling?** I wish there was a brief training video available when you first started it that walked you through the platform. **What problems is Acuity Scheduling solving and how is that benefiting you?** It helped me schedule group classes and coaching sessions with my clients. It was an easy platform that connected to stripe. It also provided a place to add a terms and conditions before proceeding to payment. ### 16. BEST SCHEDULER OUT THERE! **Rating:** 5.0/5.0 stars **Reviewed by:** Kindsey H. | CMO, Computer & Network Security, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Acuity Scheduling?** Acuity is helpful in many aspects. It is the tool that we use to schedule meeting with clients and prospects. We also use it to schedule meetings internally. Easy to use!!! **What do you dislike about Acuity Scheduling?** One thing I dislike about acuity is that it doesn't automatically put the event on the calendar (or send a calendar .ics invite), you have to click the button to add the event to your calendar. **What problems is Acuity Scheduling solving and how is that benefiting you?** Acuity Scheudling is solving our calendar scheudling problem. It benefits my company by giving us the ability to easily schedule meetings with clients and prospects. ### 17. Acuity Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Acuity Scheduling?** It makes scheduling so easy for anyone regardless of technical skill **What do you dislike about Acuity Scheduling?** No desktop app that I am aware of to use **What problems is Acuity Scheduling solving and how is that benefiting you?** Scheduling with multiple people with only one email and contact. ### 18. Never double book again! **Rating:** 5.0/5.0 stars **Reviewed by:** Angela M. | Overgivers Anonymous podcast host, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2023 **What do you like best about Acuity Scheduling?** I love that I can create multiple kinds of appointments for my clients to choose from and that it syncs with my Google calendar so that I don't get double booked. **What do you dislike about Acuity Scheduling?** There isn't much that I don't like about this product, I find that it does what I need. **What problems is Acuity Scheduling solving and how is that benefiting you?** Acuity helps me to book appointments with my clients easily. It saves me time, rather than going back and forth with my clients with possible dates, I just have to send them my link and they pick the date that is the best time for them. ### 19. Huge timesaver! **Rating:** 5.0/5.0 stars **Reviewed by:** Shawniece E. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Acuity Scheduling?** I love that I can create multiple links based on different appointment types. I no longer have to send numerous emails or have long conversations with clients or potential clients to schedule appointments. **What do you dislike about Acuity Scheduling?** I want the general landing page to be a bit more customizable. I would also like it if clients could add one or more additional email addresses (attendees) when scheduling an appointment. This would help me know when clients want to add the person to a Zoom call instead of them passing on the link and me finding out during the appointment that someone else is joining the call. **What problems is Acuity Scheduling solving and how is that benefiting you?** Online appointment scheduling and calendar management. ### 20. Very Reliable and Flexible Scheduling Service **Rating:** 4.5/5.0 stars **Reviewed by:** Norene C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Acuity Scheduling?** Acuity offers flexible options for recurring appointments, types of notifications and scheduling options. One of the best thing about Acuity is making me look professional to my clients. **What do you dislike about Acuity Scheduling?** Acuity is quite expensive, but it is a high-quality product. I would only pay the fee when using it for a lucrative project or business. It would also be a good investment for a business that has the potential to be very lucrative in the future. **What problems is Acuity Scheduling solving and how is that benefiting you?** Acuity solves the issue of missed appointments. It helps the user to have a professional and organized image for customers. I would definitely use it again for scheduling appointments with clients. ### 21. Integrated Systems and Processes **Rating:** 5.0/5.0 stars **Reviewed by:** Tina B. | Strategist/CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Acuity Scheduling?** I love the text messaging, reminders for both myself and my client. The paid appointment types. Also, I love integrating with my CRM for different appointment types. It allows me to segment my responses based on appointment types for better, more customized work flows. **What do you dislike about Acuity Scheduling?** It's hard to think of something I dislike. Actually, my biggest complaint is I wish many of Acuity Scheduling's features was available in my CRM so I wouldn't need Acuity Scheduling, but every time I leave to try something different, I return. **What problems is Acuity Scheduling solving and how is that benefiting you?** My appointment workflows are stellar! When someone books an appointment, I can ensure it is properly segmented once it gets in my CRM. The reminders, the integrations with the calendars, etc. ### 22. Acuity Meets My Disparate Needs **Rating:** 4.5/5.0 stars **Reviewed by:** Nathan A. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2023 **What do you like best about Acuity Scheduling?** My clients come from two different sources, requiring different accounting. I can use the same Acuity Scheduling account to keep them on the same calendar and avoid overbooking. **What do you dislike about Acuity Scheduling?** I really wish they had better portals for my clients. **What problems is Acuity Scheduling solving and how is that benefiting you?** I need to keep track of clients from different sources (meaning different accounting) on the same calendar. ### 23. Acuity is easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Renee S. | M, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2022 **What do you like best about Acuity Scheduling?** Acuity is easy to integrate with my Squarespace website and Zoom to schedule appointments. **What do you dislike about Acuity Scheduling?** There's nothing about Acuity that I don't like. It's so easy to use. **What problems is Acuity Scheduling solving and how is that benefiting you?** I am a solopreneur and Acuity makes it so easy for my clients to schedule and saves me lots of time. ### 24. I'm Acuity Scheduling living in a person's body! That much I know and love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Ken E. | WEB DEVELOPER AND DIGITAL MARKETING STRATEGIST, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2022 **What do you like best about Acuity Scheduling?** Here we go! I love it. I use it for various platforms, businesses, and reasons. Nothing beats how easy to customize their products. You can get the entire CSS demonstrated for you ready to edit! I use them even much more than what they could be as CRM, as Reminders, Email marketing etc. Much more than a simple scheduling platform. They are bigger than that believe me. **What do you dislike about Acuity Scheduling?** I will be quick about it. They WERE GREAT until they merged with the square group. Their support was funny along with professional and solution orientated. I'm not sure to say the same thing anymore... They became a part of a huge company and lost that soul I think... They used to offer grandfather discounts and they stopped honoring people who are with them for years... **What problems is Acuity Scheduling solving and how is that benefiting you?** They are my arms and legs and data storage for my entire business. Well... I have lots of saved information with them and I save all my notes and customer info with them with easy access over my iPhone driving around or with my desktop even via website form data inputs. ### 25. Very easy to use, amazing price **Rating:** 5.0/5.0 stars **Reviewed by:** Jacquelyn M. | Talent Acquisition Coordinator, Staffing and Recruiting, Enterprise (> 1000 emp.) **Reviewed Date:** March 24, 2023 **What do you like best about Acuity Scheduling?** Price point is better then any other software I researched for for a large team. Acuity is very easy to use for talent acquisition team. As administrator you can view full teams calenders, move interviews between recruiters. Each member has own calender and private booking link . **What do you dislike about Acuity Scheduling?** The only downside is it is not intergratable with Microsoft Teams. **What problems is Acuity Scheduling solving and how is that benefiting you?** Acuity is benefiting our team by making scheduling interviews very easy. It automatically sends appointment reminders to candidates and is intergratable with Zoom. ### 26. A lot of helpful functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Laura E. | Pronunciation Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2022 **What do you like best about Acuity Scheduling?** Acuity gives a lot of flexibility with scheduling options, and works very well for sign-ups for group events such as classes and service appointments. The platform allows you to add names to an event roster manually, or offer coupon codes for specific events or classes, etc. It is a perfect fit for my class registration and roster management needs. It is also very nicely integrated with other services such as Stripe and Zoom and always works smoothly. They also have great user support and a positive attitude!! **What do you dislike about Acuity Scheduling?** I haven't run into any issues or downsides for the functionality that I have needed. **What problems is Acuity Scheduling solving and how is that benefiting you?** The most helpful functionality for me is the ability to manually edit the roster of attendees for classes, especially when I want to invite a special guest or assistant who wouldn't need to pay the course fee. ### 27. Powerful scheduling software with a bit of a learning curve. **Rating:** 4.0/5.0 stars **Reviewed by:** Tim B. | Marketing consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2022 **What do you like best about Acuity Scheduling?** Collect payments, integrates with Zoom easily. Client can download their app to schedule appointments, and sends you notifications on mobile and email. The notifications are instant, and you get a duplicate email showing exactly what the client sees. You also can set up subscriptions, send gift certificates, etc. **What do you dislike about Acuity Scheduling?** The email functionality - while powerful - can be confusing. There is a bit of learning to maximize what Acuity can do, and I've found myself occasionally asking colleagues for help occassionally. **What problems is Acuity Scheduling solving and how is that benefiting you?** They have integrated with Squarespace, and I've noticed no change in functionality or usage. They seem to be improving their online help Q&A section, which can answer most questions. ### 28. Easy to use for better online reservations. **Rating:** 5.0/5.0 stars **Reviewed by:** Gilbert T. | Human Resources Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2022 **What do you like best about Acuity Scheduling?** It is easy to use, cheap and very convenient to make reservations, choose the exact time and date. Offers excellent intake forms perfect for discovery calls and employee calls. It integrates well with my website. **What do you dislike about Acuity Scheduling?** At the moment I have not had any problems with this platform, it works well and integrates perfectly with my website. **What problems is Acuity Scheduling solving and how is that benefiting you?** It's accessible, I can schedule appointments with company employees, set it up and integrate it with my website, even connect it to the Facebook pixel for ad tracking and performance. I recommend integrating it with your website and Facebook pixel to improve your ad performance and get better bookings at a low cost. ### 29. Productive tool with multiple uses. **Rating:** 5.0/5.0 stars **Reviewed by:** Juddson S. | Vice President of Texas EMS School, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2022 **What do you like best about Acuity Scheduling?** The ability to have students and business contacts schedule tutoring and meeting time with me, without having to contact me directly is convenient and efficient. **What do you dislike about Acuity Scheduling?** So far, I have not found anything which I find to be unlikeable. **What problems is Acuity Scheduling solving and how is that benefiting you?** I had an issue trying to manage tutoring sessions with hundreds of students. Acuity Scheduling eliminates that problem. ### 30. A very inclusive scheduling software, but lacks in APIs and responsiveness **Rating:** 4.5/5.0 stars **Reviewed by:** Georgia F. | UI/UX Web Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2022 **What do you like best about Acuity Scheduling?** It's largely bug-free. It has so many features it's likely to fit the needs of your business, even complex needs. It's been around for awhile as well, so it's solidly built. Acuity also has timezone support for both employees and clients. So everyone gets to see their appointments in THEIR time. **What do you dislike about Acuity Scheduling?** They don't really make improvements. I haven't seen it change in years, despite different needs in the current web market. Their API is very limited as well, so not much integrating can happen. They have a subscription option, but no hidden page or option to add content to that subscription, so it's essentially meaningless. They've also been much less responsive since Squarespace bought them. **What problems is Acuity Scheduling solving and how is that benefiting you?** Multiple timezone support, very easy to use interface for both employees and customers, easy to embed, packages and discounts. This has also had much fewer bugs than previous software that we've used for scheduling. It just works. ### 31. Scheduling with Payment Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Miauwling O. | Meditation Instructor, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2022 **What do you like best about Acuity Scheduling?** Super easy to navigate and use. Customers can book an appointment with me and make a payment. Compatible with Squarespace and Stripe. **What do you dislike about Acuity Scheduling?** Does not offer a free option or a trial period. **What problems is Acuity Scheduling solving and how is that benefiting you?** Acuity Scheduling allowed customers to book services with me and pay for the services. It was seamless. ### 32. Just about Perfect **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2022 **What do you like best about Acuity Scheduling?** The ease of use is by far its best feature. You can come in with zero CRM and zero CS experience and use this and it'll stick to you like the back of your hand. It was the perfect solution for me for scheduling, booking, calendar management, and keeping track of client appointments. The search engine is incredibly responsive, not case sensitive, either. I can pull client info easily, track appointment changes, and do a variety of other things. The questionnaire setup was simple, as well. It automatically showed you times in your time zone, which I appreciate. **What do you dislike about Acuity Scheduling?** The UI is crunchy. It's not intuitive, and the submenus sometimes don't load properly. If you ban a piece of information that was user-submitted, you don't have the option to blacklist any new information people submit, making blocking and banning cumbersome. I feel like if I dug into it as an admin, I'd be hitting roadblocks left and right, especially in the beginning. Integrations tend to break from time to time, which sucks. But overall, not bad at all. **Recommendations to others considering Acuity Scheduling:** It'll get the job done. Keep things as simple as you can. **What problems is Acuity Scheduling solving and how is that benefiting you?** I used it to book appointments with client, manage my appointment calendar, book meetings using an integration, and manage clients and interviews. ### 33. Great tool! **Rating:** 5.0/5.0 stars **Reviewed by:** SAMI B. | Parenting Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Acuity Scheduling?** Very easy to manage my calendar and appointments and clients. **What do you dislike about Acuity Scheduling?** I'd like an option to create a product to buy or subscription that *i* scheduled, not where they pick a calendar spot. **What problems is Acuity Scheduling solving and how is that benefiting you?** People can schedule with me anytime even if I'm sleeping! ### 34. acuity Scheduling user **Rating:** 5.0/5.0 stars **Reviewed by:** Laquisha L. | Director of Client Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2022 **What do you like best about Acuity Scheduling?** I like how easy it is to schedule and see all of my provider's schedules all at once **What do you dislike about Acuity Scheduling?** Nothing that I can think of, so far everything has been great for me **What problems is Acuity Scheduling solving and how is that benefiting you?** Scheduling. I like the benefit of how all of my workflows synch ### 35. A Solution For Complex Scheduling Needs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about Acuity Scheduling?** Acuity scheduling is a great solution for complex scheduling needs such as different calendars of availability for different team members/locations, group events, and customizable intake forms for different events. With a paid plan, you can also accept payments upon booking, which is great for anyone who provides consulting, coaching, or subscription services. **What do you dislike about Acuity Scheduling?** Over the years as I've implemented Acuity for clients, there were times when glitches arose within the product itself. However, not significant enough that we stopped using the product, we just had to find workarounds. **Recommendations to others considering Acuity Scheduling:** To set up a robust system within Acuity takes a time investment, but once systems are in place, it gets easier to use! **What problems is Acuity Scheduling solving and how is that benefiting you?** The scheduling page on Acuity is excellent for presenting a professional appearance and saving time. By sharing a simple link, I've saved hours of time and acquired leads faster! Imagine this: A lead reaches out to inquire about your services You respond and include your scheduling link to set up a consultation They pick a time They complete an intake form that will provide you with all the information you need from them prior to the consultation They get a confirmation email with an option to add the appointment to their own calendar, along with a Zoom link in the confirmation email that was automatically generated via an integration Seamless! ### 36. Easy Scheduling and Online Booking **Rating:** 4.5/5.0 stars **Reviewed by:** Tess R. | COUNSELLOR in private practice, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2022 **What do you like best about Acuity Scheduling?** Acuity has a lot of flexibility to personalise your calendar and how and when clients can book. **What do you dislike about Acuity Scheduling?** It didn't have a way for couples to book in for their therapy - only one could book. **What problems is Acuity Scheduling solving and how is that benefiting you?** I'm not sure as I moved to a more comprehensive practice platform that had further features. ### 37. Using Acuity to schedule consultation sessions **Rating:** 4.0/5.0 stars **Reviewed by:** Jethro Q. | Associate Director - Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2021 **What do you like best about Acuity Scheduling?** The customer service. There are many things to like about Acuity, but the best thing about using their platform was dealing with the customer service and support team. Our concerns were answered in an extremely timely fashion, and migration assistance was carried out swiftly and without incident. My colleagues and I were extremely pleased with the level of support we received in migrating from another platform to Acuity. **What do you dislike about Acuity Scheduling?** Certain scheduling features had the ability to "break" the ability to make appointments, but this was something that was quickly worked around and oftentimes due to user error as well. **Recommendations to others considering Acuity Scheduling:** Take advantage of the superb support team for your setup or migration needs. **What problems is Acuity Scheduling solving and how is that benefiting you?** We are using it to schedule consultations across different physical locations. Previous iterations of scheduling software we were using in our company were not able to provide us with the required level of features to fully service our business needs, but Acuity answers all those needs. ### 38. OK, But There Are Better Options **Rating:** 2.5/5.0 stars **Reviewed by:** Michelle B. | Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2022 **What do you like best about Acuity Scheduling?** I like that you can have multiple calendars for everyone with different appointment types, and can customize the notifications, etc for each of those. It definitely saves time by automating our appointment process. **What do you dislike about Acuity Scheduling?** Some of the setup was a bit convoluted & not very user-friendly for non-tech-savvy people. Although I did not have issues with it myself, I was made aware by others on my team who found it confusing. **Recommendations to others considering Acuity Scheduling:** Some of the setup for email reminders, etc, can be a little convoluted for those who are unfamiliar with software programs in general. **What problems is Acuity Scheduling solving and how is that benefiting you?** Acuity helped free up time by allowing clients to schedule their own meetings. A welcome break from the constant back-and-forth of trying to choose a time that works for everyone. ### 39. Using Acuity to schedule appointments across multiple physical locations **Rating:** 4.0/5.0 stars **Reviewed by:** Jethro Q. | Associate Director, Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2021 **What do you like best about Acuity Scheduling?** The UI/UX. From an operational perspective, it is highly customizable and easy to implement/make changes. From a customer-facing perspective, this customization is also very useful in keeing the aesthetics of the pages on brand and visually pleasing. **What do you dislike about Acuity Scheduling?** Having one location and one resource is quite easy to set up, but things get a little bit more complicated when having to deal with multiple **Recommendations to others considering Acuity Scheduling:** It is offered at a reasonable price, has robust features, and what impressed me the most was the excellent after-sales and setup support. It must be mentioned that their support/help team is very responsive, a pleasure to deal with, and very accomodating. **What problems is Acuity Scheduling solving and how is that benefiting you?** We are coordinating appointments across two physical locations and three different appointment types. Some appointments types are chargeable, and some are free. The benefits have been great - we used to run separate accounts for different physical locations, but Acuity allows us to combine all our operational needs into one platform. ### 40. Basic cloud based appointment scheduling app **Rating:** 4.5/5.0 stars **Reviewed by:** Bharat C. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2022 **What do you like best about Acuity Scheduling?** The appointment types, block calendar scheduling, appointment booking/ reminders, and the ability to manage both of our different clinics in the same system. **What do you dislike about Acuity Scheduling?** i don't like that i can just make a quick event and send it in an email like calendly, but to be honest, that's only important for zoom and phone appointments to gather details from a client **What problems is Acuity Scheduling solving and how is that benefiting you?** We use it to qualify and schedule sales calls with potential clients as well as to schedule phone and Zoom calls with ongoing clients. ### 41. Easy scheduling, connects with calendars and web conferencing tools **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah N. | Research Program Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2021 **What do you like best about Acuity Scheduling?** Automatic updates to calendars and notifications to clients. Interaction with zoom makes virtual appointments carefree for scheduling **What do you dislike about Acuity Scheduling?** Free version doesn't allow for multiple providers or rooms. Initial set up took some time, but well worth the investment of time for the ease of use afterwards. **Recommendations to others considering Acuity Scheduling:** Easy to use once set up and saves a ton of time by allowing self scheduling **What problems is Acuity Scheduling solving and how is that benefiting you?** We lost our recruiter and scheduler with COVID cuts and this app took a huge time burden off of our team. Yes. We can do more with fewer people. ### 42. An Easy-to-Use, Online Assistant That Makes Client Engagement Simple & Effective **Rating:** 5.0/5.0 stars **Reviewed by:** Larry F. | V, Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2021 **What do you like best about Acuity Scheduling?** The simplicity of creating a full-featured, customized scheduling page in which clients can easily view our agents' real-time availability and self-schedule their own appointments, 24x7x365. **What do you dislike about Acuity Scheduling?** I'm genuinely struggling to find anything I don't like, or that is cumbersome to use, but I honestly can't think of any aspect I would change or improve upon. **Recommendations to others considering Acuity Scheduling:** Get it! **What problems is Acuity Scheduling solving and how is that benefiting you?** It eliminates "phone tag" and reduces no-shows by sending customized reminder emails & texts. It accepts online payments. You can create customized offers. And you can even "pad" hours to your calendar so it appears you are busier than you are! The subscription price is incredibly low. We've realized a measurable increase in meaningful leads by using this software solution! ### 43. Acuity Scheduling Makes Scheduling Easier! **Rating:** 4.5/5.0 stars **Reviewed by:** Rachel D. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2021 **What do you like best about Acuity Scheduling?** I like using Acuity Scheduling because I can send a link to a client to schedule an appointment, and they can choose a time that works best for them, and it automatically adds it to my Google Calendar. It integrates with Google Calendar, which aligns my Acuity schedule with my Google schedule. Hence, when I already have something scheduled, it blocks it off on Acuity and vice versa. This feature is super helpful and much easier going back and forth with a client to schedule an appointment. You can also create different types of appointments for them to choose from. **What do you dislike about Acuity Scheduling?** They need a better tutorial or onboarding walkthrough so users know all of Acuity's features. There are things I did not think you could do, such as the Look Busy feature. **What problems is Acuity Scheduling solving and how is that benefiting you?** It is ten times easier and more efficient to get clients scheduled than emailing back and forth and finding a corresponding time. It also sends automatic reminders, so you don't have to worry about reaching out again to confirm. ### 44. Makes scheduling clients easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Candace C. | Independent Media Design Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2022 **What do you like best about Acuity Scheduling?** What I like the best about Acuity Scheduling is the ease of integrating it into my other calendars. **What do you dislike about Acuity Scheduling?** I wish there were a few more options for customizing your client scheduling landing page. **What problems is Acuity Scheduling solving and how is that benefiting you?** I needed an easy way to share my boss's time with clients while also letting clients schedule it on their own time. It really helps keep her calendar and mind organized. I feel it makes Dr. Johanne look more professional as well. ### 45. Acuity **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2022 **Describe the project or task Acuity Scheduling helped with:** My employer utilizes Acuity for our work scheduling. It depends upon someone being the scheduler for us, but when everything is going smoothly the site works well. I love being able to just log in from anywhere anytime to verify my work schedule. **What do you like best about Acuity Scheduling?** I like being able to verify my work schedule anytime from anywhere. **What do you dislike about Acuity Scheduling?** At least where I work, the scheduling is dependent upon a person who does our scheduling. When I first started it was a little unpredictable as to how accurate it was, but once I became an established employee it became perfect. **What problems is Acuity Scheduling solving and how is that benefiting you?** I was trying to take down my scheduling on calendars and every time I would be sent a new date or time, especially since there is a time zone difference between me and the place where I work, it did cost some confusion before I was able to completely utilize Acuity. Acuity has helped pull everything together and taking the confusion out of my schedule. ### 46. Not an effective tool after squarespace acquired **Rating:** 3.0/5.0 stars **Reviewed by:** Preston G. | Creative Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2021 **Describe the project or task Acuity Scheduling helped with:** Tried using Acuity to create a scheduling tool for a brick and mortar photo studio. Acuity's scheduling feature works, but payment processing and subscriptions are complicated on backend and for clients. **What do you like best about Acuity Scheduling?** It's calendar view is the most helpful, and their html embeds work fine. **What do you dislike about Acuity Scheduling?** It's subscription feature is intended to be a deciding factor, but it just doesn't function well enough. Also, support for that feature set is minimal and squarespace support is difficult to get in touch with. **What problems is Acuity Scheduling solving and how is that benefiting you?** We are able to use the product to allow basic bookings of our studio. This does allow us to take payment without a human involved. It's the recurring payments and subscriptions that present problems. ### 47. Acuity Scheduling Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Enterprise (> 1000 emp.) **Reviewed Date:** June 29, 2021 ### 48. Excellent and recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2022 **What do you like best about Acuity Scheduling?** I love that you can set your availability and just email the client a link to schedule, or just have the link in your email signature. **What do you dislike about Acuity Scheduling?** There is nothing that I do not like about this platform **Recommendations to others considering Acuity Scheduling:** We always recommend this app when someone mentions struggling to keep organized with appointments **What problems is Acuity Scheduling solving and how is that benefiting you?** over lapping scheduling, ease of scheduling calls/appts, it links to my calendar so i can set reminders ### 49. Let clients schedule their own appointments. **Rating:** 5.0/5.0 stars **Reviewed by:** Mark B. | P, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2021 **What do you like best about Acuity Scheduling?** The ability to set up different appointment types with their intake forms, pricing, and other details, is invaluable. Once set up, any client can easily schedule their appointment or even purchase a multi-session package. **What do you dislike about Acuity Scheduling?** Only the details of setting up the appointments cause minor dislikes. It's a small headache to make sure you don't miss anything when you start this process. However, you quickly get used to the process, and the help materials are very supportive. **What problems is Acuity Scheduling solving and how is that benefiting you?** I am a solo coach and would rather spend my time coaching than scheduling and billing. Acuity solves these conflicts for me. ### 50. Acuity **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2021 **What do you like best about Acuity Scheduling?** If scheduling single appointments it's pretty seamless to share your calendar with the client and schedule appointments. Ability to do appointment reminders, forms/waivers, special schedules, multiple calendars and payment processing including is all great **What do you dislike about Acuity Scheduling?** We attempted to use acuity in a small group fitness environment. We had memberships and scheduling through here and it did not work well. Clients are asked to hold on to their "unique code" in order to schedule multiple sessions which was difficult. Sometimes sessions did not align with payment dates and sessions were lost **Recommendations to others considering Acuity Scheduling:** Use for one on one appointments and scheduling purposes. I would not recommend the packages / subscriptions or using for a group setting. If you require support, a phone number is not available. You have to email customer service and it can take a couple of days for them to get back to you **What problems is Acuity Scheduling solving and how is that benefiting you?** Scheduling Very easy for clients in a one on one setting ## Acuity Scheduling Discussions - [What does Acuity Scheduling do?](https://www.g2.com/discussions/what-does-acuity-scheduling-do) - 1 comment - [View Acuity Scheduling pricing details and edition comparison](https://www.g2.com/products/acuity-scheduling/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-26+18%3A11%3A31+-0500&secure%5Bsession_id%5D=e200c5e5-c828-43d4-b292-8d0976fc510f&secure%5Btoken%5D=5b83f3150125c62d8bbc00dd423cf6a46c152cf42226f5db91b3b5cfc3d57ec5&format=llm_user) ## Acuity Scheduling Integrations - [Keap](https://www.g2.com/products/thryv-keap/reviews) - [Squarespace](https://www.g2.com/products/squarespace/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Acuity Scheduling Features **Business Administration - Spa Management** - Inventory Management - Billing & Sales - Employee Management **Administration** - Scheduling - Payment Processing - Invoicing **Calendar View** - Multi-Calendar View - Customizable Viewing **Notifications** - Confirmations & Reminders - Appointment Follow-Up - Scheduling Notifications **Integrations** - MS Teams Integration - Email Integration - Zoom Integration - Google Meet Integration - Salesforce Integration **Business Management** - Staff Management - Payroll - Analytics and Reporting - Billing and Invoicing **Marketing - Spa Management** - Membership - Social Review - Automated Campaigns **Coaching** - Client Plans - Notekeeping - Session History - Messaging - Goal Tracking - Resource Library **Shared Calendar** - Calendar Collaboration - Multiple Calendar Management **Settings** - Time Zone Detection - Availability Settings - Blocked Time Settings **Branding & Customizatio** - Custom Booking Page - Personalized Links - Personalized Web Embed **Class Management** - Self-Service Portals - Scheduling - Communications - Recitals and Events **Guest Experience - Spa Management** - Scheduling - Surveys - Customer Trends **Business Management** - Client History - Promotions - Surveying - Marketing Tools **Accessibility** - Screen Reader Compatibility - Keyboard Shortcuts **Personalization** - Branding - Links **Automatic Rules & Configurations** - Set Working Hours - Automatic Updates - Buffer Times **Client Manangement** - Personalization - Mobile App - Student Profiles **Integration** - Sync Multiple Calendars - Import Events - Software Integrations **Integrations** - Multi- Calendar Integration - Website Integration - Payment Acceptance - Video Conferencing - Communication **Integrations** - Marketing Platforms - Point of Sale (POS) Systems **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Agentic AI - Business Scheduling** - Autonomous Task Execution - Multi-step Planning **Notifications** - Customized Calendar Notifications - Location-Based Alerts **Agentic AI - Coaching** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Generative AI** - AI Text-to-Image - AI Text-to-Speech - AI Image-to-Text **Agentic AI - Online Appointment Scheduling** - Autonomous Task Execution - Multi-step Planning - Natural Language Interaction **Agentic AI - Calendar** - Cross-system Integration **Features** - Standalone Booking - Integrated App - SMS - Email - Confirmation and Cancellation ## Top Acuity Scheduling Alternatives - [Vagaro](https://www.g2.com/products/vagaro/reviews) - 4.6/5.0 (389 reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - 4.7/5.0 (2,554 reviews) - [Doodle](https://www.g2.com/products/doodle/reviews) - 4.4/5.0 (2,031 reviews)