Acuity Scheduling Reviews & Product Details

Acuity Scheduling is an online appointment scheduling platform from Squarespace, Inc., the design-driven software company headquartered in New York City. Founded in 2006 and acquired by Squarespace in 2019, Acuity powers client booking for solo professionals, teams, and service-based businesses, and is used by customers worldwide. It can be used on its own or integrated directly with a Squarespace website. Acuity gives businesses a customizable, shareable booking page where clients view real-time availability and schedule appointments themselves. Core capabilities include calendar management with two-way syncing across Google, Outlook, iCloud, and Office 365; automated email and SMS reminders to reduce no-shows; online payments and deposits at the time of booking; intake forms, appointment types, group classes, packages, and memberships; client management tools; and reporting on bookings and client activity. A mobile app lets owners manage their calendars on the go. Acuity helps service-based businesses replace back-and-forth scheduling emails and phone calls with a self-serve booking experience. From coaches, salons, and consultants to studios and clinics, businesses use Acuity to fill their calendars, collect payment up front, and keep clients informed automatically — saving administrative time while giving customers a simple way to book.

Seller

Squarespace

Discussions

Acuity Scheduling Community

Languages Supported

German, English, French, Italian, Portuguese, Spanish

Solution Type

All-in-One

Overview by

Ty Huggins

Pricing

Pricing provided by Acuity Scheduling.

Emerging

$16.00

1 Staff/Locations

Growing

$27.00

6 Staff/Locations

View More Pricing Information

Top-Rated Alternatives

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User Insights

Average based on 411 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Acuity Scheduling Integrations

(1)

Integration information sourced from real user reviews.

G2 reviews are authentic and verified.

Here's how.

Tim L.

Business Owner

Insurance

Small-Business (50 or fewer emp.)

10/3/2019

"Acuity Scheduling streamlines my hiring process"

5/5

What do you like best about Acuity Scheduling?

I love that it syncs with google calendar Review collected by and hosted on G2.com.

What do you dislike about Acuity Scheduling?

So far, I'm extremely happy with all of the features Review collected by and hosted on G2.com.

Recommendations to others considering Acuity Scheduling:

Try it - they have a great free trial to get a feel for the software. I can't imagine trying to schedule 50-60 appts per week manually. Review collected by and hosted on G2.com.

What problems is Acuity Scheduling solving and how is that benefiting you?

Acuity Scheduling has allowed me to streamline my hiring process. Syncing with my Google calendar has allowed me to work off of one calendar with having to manage multiple platforms. Additionally, having different scheduling links allows me to utilize them quickly will sending appointment / interview times. Review collected by and hosted on G2.com.

Alyssa C.

Owner

Small-Business (50 or fewer emp.)

9/8/2019

"Best membership all-in-one scheduling solution"

5/5

What do you like best about Acuity Scheduling?

We can manage recurring subscriptions and class bookings in the same place! Review collected by and hosted on G2.com.

What do you dislike about Acuity Scheduling?

We still cannot print rosters for classes or extract intake form data daily. Review collected by and hosted on G2.com.

Ricardo B.

Co-Founder/ General Partner

Higher Education

Small-Business (50 or fewer emp.)

3/2/2019

"Easy to use software for a very reasonable price"

5/5

What do you like best about Acuity Scheduling?

I love how easy it is to use and change everyone’s schedule. It was also very easy to embed the ability to set appointments on our website. The intake form creation process was very simple to make small changes. We anticipate that the ease of scheduling appointments is a great tool for our returning clients. Review collected by and hosted on G2.com.

What do you dislike about Acuity Scheduling?

I used to dislike the lack of features such as having different scheduling limits per user. We used to each have to stick to a default 4 hour before shift which was difficult as we each had a different commute to the office. What I mostly dislike now is the inability to talk to someone when we need troubleshooting help. You have to send in an email and then wait. Review collected by and hosted on G2.com.

Recommendations to others considering Acuity Scheduling:

You have to be ok with the lack of phone support. This was difficult for me to try to sell to my partners as some of them like to pick up the phone as soon as they have any questions or issues. This of course though is offset by the great price point. Review collected by and hosted on G2.com.

What problems is Acuity Scheduling solving and how is that benefiting you?

We have solved the issue of constant rescheduling as clients would forget their appointments. We also no longer send follow up emails or texts as the software handles that for us. I push for my Clients to set up accounts for future visits but since tax prep is a once a year interaction there isn’t much of a desire from clients to do so. We are hoping to better use their retention strategies to reach out to any clients who booked in 2017 but not in 2018. the Intake form option also lets us better prepare for the type of client coming in. Review collected by and hosted on G2.com.

Luke T.

Editor

Small-Business (50 or fewer emp.)

2/18/2019

"Fantastic for helping us with appointment scheduling for new Leads."

5/5

What do you like best about Acuity Scheduling?

I really liked the ability to embed the form onto our website. I also liked the number of options available in terms of the calendar. One of my favorites it to "pretend your busy" and it takes away some of the appointments. Review collected by and hosted on G2.com.

What do you dislike about Acuity Scheduling?

Integrating Google Adwords, Acuity does offer an analytics plugin along with a custom conversion integration (Which you use for adwords) However in my experience this has been difficult to track the adwords conversions like this. So I wish they would make a dedicated adwords integration. Review collected by and hosted on G2.com.

Recommendations to others considering Acuity Scheduling:

Acuity has a trial plan you can try. I would just try that first, I am sure you will love it! Review collected by and hosted on G2.com.

What problems is Acuity Scheduling solving and how is that benefiting you?

Before Acuity we just used a basic contact form which was ok in the beginning. but didn't really give us the solution we wanted as it would get complicated in terms of which leads we had called and which we had not. Acuity has made it easier for both ourselves and our clients to schedule a time with one another rather than repeated missed calls. Review collected by and hosted on G2.com.

Maddie L.

Madison

Small-Business (50 or fewer emp.)

2/10/2019

"Easy to use and just what I needed!"

4.5/5

What do you like best about Acuity Scheduling?

I love the ability to schedule multiple classes that run on different term dates and the ease of use! Set up step-by-step was so easy with their walk through and it does exactly what I need it to do. Review collected by and hosted on G2.com.

What do you dislike about Acuity Scheduling?

So far, nothing! I've only been using it a few months and it has been great, really helped me cut down on my admin and, as a bonus, I don't have to carry cash around with me to my classes as I can just direct my students to pay via Acuity. I would like a little bit more control over the customisation of how it looks connected to Squarespace. Review collected by and hosted on G2.com.

What problems is Acuity Scheduling solving and how is that benefiting you?

The biggest issue for me before using Acuity was taking payments for a single casual class without committing to an EFTPOS machine or a lot of administration. The ability for students to book into specific classes and pay online has streamlined my business so much! No more carrying cash, I know exactly who is coming to the casual class and I can send reminder emails and texts if I want to! Review collected by and hosted on G2.com.

Dennis H.

CEO

Small-Business (50 or fewer emp.)

2/9/2019

"I love what Accuity Scheduling can do, but ..."

4/5

What do you like best about Acuity Scheduling?

The ability to provide opportunities for our clients or prospects to meet with us online or in person ... or to view demos of our offering. It makes it so easy, I am convinced that people that might otherwise move on, choose to sign up for an online meeting or demo, simply because it eliminates all the hassle of back and forth trying to sync calendars. Review collected by and hosted on G2.com.

What do you dislike about Acuity Scheduling?

It is a little more challenging to set up than I thought it would be. I wish they offered very specific step-by-step plans for how to set up my calendar for 3 or 4 of the most common uses. I just did not find it very intuitive. Review collected by and hosted on G2.com.

Verified User in Renewables & Environment

Small-Business (50 or fewer emp.)

8/16/2019

"Excellent, Easy to Use Scheduling"

5/5

What do you like best about Acuity Scheduling?

We originally were using OnceHub but Acuity made our scheduling needs so much simpler and easier to use for our business Review collected by and hosted on G2.com.

What do you dislike about Acuity Scheduling?

Nothing Really. I wish we could change the address to the required scheduling feature but it is one extra click away. Review collected by and hosted on G2.com.

Recommendations to others considering Acuity Scheduling:

For self input, if we were able to make address a required field it would make the software a little better. Review collected by and hosted on G2.com.

What problems is Acuity Scheduling solving and how is that benefiting you?

Scheduling for our whole company for multiple types of appointments has never been easier to track and share with a good address book integrated as well. Review collected by and hosted on G2.com.

Traie R.

Owner

Small-Business (50 or fewer emp.)

1/22/2019

"Great Scheduling tool for small businesses"

5/5

What do you like best about Acuity Scheduling?

Ease of set up, clean professional look. Easy to integrate with with website, facebook etc. User friendly for both us and the people using it. Follow up emails and reminders are great. Ability to customize and add business branding is great. Review collected by and hosted on G2.com.

What do you dislike about Acuity Scheduling?

Format on emails sometimes seem a little off when you add additional content to the confirmation emails. Features available on the Emerging Entrepreneurs. lacks a little, but the next step up to Growing Business seems to be too much for our use. A little more customizable options would be great as well. Review collected by and hosted on G2.com.

Recommendations to others considering Acuity Scheduling:

Great easy to use for small business. Inexpensive, the free option seems like it would fit for a lot of people. We wanted a few extra features that was offered through Emerging Entrepreneur. Easy to integrate with website and social media. Review collected by and hosted on G2.com.

What problems is Acuity Scheduling solving and how is that benefiting you?

The ability to allow our prospective members to self schedule appointments. The follow up emails removes an additional step for us that we were doing manually otherwise. Saves us time and a lot of back and forth emails with people. We are hoping it will reduce no-shows and streamline appointments. Review collected by and hosted on G2.com.

arianna c.

Office Manager

Small-Business (50 or fewer emp.)

11/10/2019

"Nice startup business app"

4/5

What do you like best about Acuity Scheduling?

Easy to use, to the point, hooks up to other apps and sends appointment reminders Review collected by and hosted on G2.com.

What do you dislike about Acuity Scheduling?

Sometimes buggy, hard for employees to initially get the hang of Review collected by and hosted on G2.com.

Jenna L.

Therapist/Coach/Owner

Small-Business (50 or fewer emp.)

1/8/2019

"Acuity was a great recommendation from my business coach."

5/5

What do you like best about Acuity Scheduling?

Acuity was recommended to me by my business coach and I really like using it. It is user friendly, and it is easy to connect with widely used payment methods. My favorite part about acuity is that I can get my payment through this provider before I provide the service which makes running my business very smooth. Review collected by and hosted on G2.com.

What do you dislike about Acuity Scheduling?

I have not found anything that I dislike about acuity yet. It would be nice if they were HIPPA compliant since I am a licensed psychotherapist, but since I am only providing coaching services online this is not an issue for me at this time. Review collected by and hosted on G2.com.

Recommendations to others considering Acuity Scheduling:

I recommend Acuity Scheduling. It was recommended to me by my business coach whom I highly trust. It has been great for me thus far and is very user friendly. Review collected by and hosted on G2.com.

What problems is Acuity Scheduling solving and how is that benefiting you?

My calendar is much more organized and I am loving that it connects with stripe, which is my payment method. Review collected by and hosted on G2.com.