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AC

Verified User in Consumer Electronics

Mid-Market (51-1000 emp.)

7/23/2025

"ActivTrak is Great for User Management"

4/5

What do you like best about ActivTrak?

The layout of the website is easy to navigate and it has a simple way to implement licenses to users. The customer support is always helpful and we usually hear back very soon after a ticket is submitted. Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

It is difficult to interpret all of the various reports that are available. It would be nice to have an AI summary or some sort of summary to give to the leadership team so we could spend less time investigating. Review collected by and hosted on G2.com.

Response from Vanessa Poulson of ActivTrak

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Hi there!

Thanks so much for sharing your ActivTrak experience - we really appreciate you being a customer. If you aren't on our customer research panel and would like to be, please let me know. It's a great way to give feedback on new capabilities and share more details on how you use the product so we can continue to improve it.

Thank you again for taking the time!

-Vanessa

JM

James M.

IT Director

Enterprise (> 1000 emp.)

7/30/2025

"Great tool to monitor Productivity."

5/5

What do you like best about ActivTrak?

There are several items i like:

I like the ease of deployment.

I like the silent install.

I like the light weight application.

I like the tamper proof aspect. Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

The only thing i disliked, and it was marginal. Was the removal, it can be a bit tricky. Review collected by and hosted on G2.com.

Response from Vanessa Poulson of ActivTrak

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Hi James!

Thanks so much for being a customer, we really appreciate it!

-Vanessa

UH

Verified User in Human Resources

Mid-Market (51-1000 emp.)

5/13/2025

"Valuable tool for managing remote teams"

4.5/5

What do you like best about ActivTrak?

I feel since our company started using ActivTrak it has been a very valuable tool to help manage a remote workforce. It helps ensure our associates are present and logged in, and are working on the types of things we expect them to be working on, and not wasting time on unproductive tasks. Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

It can be a bit difficult to drill down to the data you want at times and the system can be very slow at times. Review collected by and hosted on G2.com.

What problems is ActivTrak solving and how is that benefiting you?

Making sure our remote teams are showing up, and working on productive tasks. I love that we can identify Productive vs. Non-Productive applications as it gives me a quick insight as to who is doing what they're supposed to and who's not, without the need for a whole lot of research and micro-managing on my part. Review collected by and hosted on G2.com.

Response from Megan Moller of ActivTrak

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Thank you for sharing your feedback — and for being an ActivTrak customer! If you'd ever like to be on our customer research panel to share feedback (e.g. how you drill down to data in the product, new capabilities, etc.) please let me know!

~Megan

AI

Verified User in Insurance

Small-Business (50 or fewer emp.)

7/29/2025

"Good for catching non-productive employees"

3/5

What do you like best about ActivTrak?

ActivTrak is very detailed, showing me down to the second how long a staff was looking at a webpage or application. Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

All of the tiers seem unnecessary. I feel like we paid a significant chunk of change for the basic package but are extremely limited on the available reports and detailed information like specific webpages are only available through upgrading. It's frustrating that we were able to see more information in the trial then we can now. Review collected by and hosted on G2.com.

Response from Vanessa Poulson of ActivTrak

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Hi there!

Thanks so much for sharing your ActivTrak experience - we really appreciate you being a customer. We'd love the opportunity to turn your experience into a 5-star one. Please email us, team@activtrak.

Thank you again for taking the time!

-Vanessa

KG

Kristin G.

Lead Clinical Research Coordinator

Small-Business (50 or fewer emp.)

7/23/2025

"Simple and Easy!"

4/5

What do you like best about ActivTrak?

I like how simplified the dashboard is. It's clean and easy for your eye to quickly search and understand the data. I think it's very user friendly and takes no time at all to adapt to it's features and functions. Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

I would like to see more customization between hybrid employees. Review collected by and hosted on G2.com.

Response from Vanessa Poulson of ActivTrak

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Hi Kristin!

Thanks so much for sharing your ActivTrak experience - we really appreciate you being a customer.

-Vanessa

UM

Verified User in Mental Health Care

Mid-Market (51-1000 emp.)

7/28/2025

"ActivTrak is a great way to track productivity especially in remote working conditions."

4/5

What do you like best about ActivTrak?

I like that I am able to get minute by minute information which helps me to understand what my remote team is working on. The website/app they are on from minute to minute. Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

It would be great to be able to set up alerts that would come to you via email if it meats the criteria the manager sets. Review collected by and hosted on G2.com.

Response from Vanessa Poulson of ActivTrak

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Hi there!

Thanks so much for sharing your ActivTrak experience - we really appreciate you being a customer. If you aren't on our customer research panel and would like to be, please let me know. It's a great way to give feedback on new capabilities and share more details on how you use the product so we can continue to improve it.

Thank you again for taking the time!

-Vanessa

CC

Christine C.

Reservations Coordinator

Small-Business (50 or fewer emp.)

7/29/2025

"Robust system continuously updated"

4/5

What do you like best about ActivTrak?

There are a lot of different ways to obtain information about your team's usage Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

I'd love to see screenshots incorporated into the activity monitoring Review collected by and hosted on G2.com.

Response from Vanessa Poulson of ActivTrak

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Hi there!

Thanks so much for sharing your ActivTrak experience - we really appreciate you being a customer.

-Vanessa

AC

Verified User in Consulting

Mid-Market (51-1000 emp.)

7/9/2024

"Does the trick, but is convoluted"

2/5

What do you like best about ActivTrak?

I imagine the depth is there for folks that want it. We use it for website tracking for the most part. I do enjoy that the company seems engaged with their admin users. Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

It loads incredibly slow. It's like using a filter on a website with 10 million items, every single click causes the page to load, and it takes a lifetime to get what you need. Ultimately, it's just too much to setup. I think the program is effective, but you'd likely need serious commitment to dial in all the monitoring features. This may not be something they can help but for example, I was spending a couple hours a day simply classifying websites that my users had visited. It would be great to have a way to classify those more quickly.

To summarize: It's slow, and while it gives you data, it's not in an easy to read format. Review collected by and hosted on G2.com.

Response from Megan Moller of ActivTrak

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Hi there -

I'd love to turn your experience into a 5-star one. Would you be willing to chat directly with us about specific items? I see your comment around classification and I could have the team follow up with you on that. Please email me at team@activtrak.com if you'd like to take me up on this offer.

Thanks for taking the time to share your feedback — we really appreciate it!

~Megan

MS

Mandy S.

CONTROLLER

Mid-Market (51-1000 emp.)

7/28/2025

"HAVE NO IDEA HOW IT WORKS OR HOW TO TRACK EMPLOYEES"

0.5/5

What do you like best about ActivTrak?

THE FACT THAT IT WILL TRACK EMPLOYEES. JUST DON'T SEE RESULTS YET. Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

NOT USER FRIENDLY, REPORTS ARE HARD TO PRODUCE. TRACKING TEAM IS DIFFICULT Review collected by and hosted on G2.com.

Response from Vanessa Poulson of ActivTrak

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Hi Mandy,

Thanks so much for your feedback. Would you be open to giving specific feedback directly to our team? If so, please email me (Vanessa) at team@activtrak.com. We'd love to help you get the most from ActivTrak.

AI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

8/5/2025

"A Powerful and Interactive Tool"

4/5

What do you like best about ActivTrak?

The best features I use are the flexibility to mark visited websites/applications and productive/unproductive and independently classify them against different practices within the organization Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

An area of improvement would be the ability to view weekly activity that would include the current day. Review collected by and hosted on G2.com.

Response from Megan Moller of ActivTrak

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Hi there!

I'd love to dig into what you shared as something you dislike. Many reports default to the week prior, but you can adjust the filter to "Include Today" in many of them. If you would like to dig more into this or give our product team some direct feedback, I'd be happy to hear it or connect you! Email me at team@activtrak.com if you're interested.

Thanks for being a customer and for sharing your experience!

~Megan