Edit

CA

Carlos A.

Director of Information Technology

Small-Business (50 or fewer emp.)

7/23/2024

"ActivTrak! The modern way to take your company's pulse."

5/5

What do you like best about ActivTrak?

The Team Pulse dashboard allows you to see, in real-time, productivity metrics for your staff members. It's constantly refreshing so you always have current data at your fingertips. Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

There have been no negative aspects identified to date. The product has effectively resolved our productivity challenges. Review collected by and hosted on G2.com.

Response from Megan Moller of ActivTrak

edit

Hi Carlos -

Happy to hear ActivTrak has helped eliminate productivity issues! Feel free to come back and update your review as you work in the product more.

Thanks again for sharing your feedback!

~Megan

NB

Nataly B.

Finance manager

Construction

Small-Business (50 or fewer emp.)

12/13/2024

"Active track review"

4.5/5

What do you like best about ActivTrak?

very detailed information presentation, possibility to track websites and applications Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

from time to time is not working and not counting time. not working offline. Review collected by and hosted on G2.com.

Response from Megan Moller of ActivTrak

edit

Hi Nataly -

First, thank you for being an ActivTrak customer! I appreciate you taking the time to provide some feedback. I'd love the opportunity to turn your experience into a 5-star one. Would you be willing to share a little bit more about it not working and counting time? If you're willing, I'd love to connect you with your account team to look into this for you. Please send me an email at team@activtrak.com if you'd be willing to share a few more details.

Have a great week!

~Megan

GP

Glen P.

Senior Network Engineer

Mid-Market (51-1000 emp.)

8/5/2025

"Powerful Insight into Workforce Productivity"

4/5

What do you like best about ActivTrak?

Clean interface with easy-to-understand analytics

Provides useful behavioral insights and activity breakdowns

Helps managers identify bottlenecks or burnout risks

Fairly easy setup and deployment

Good alerting and categorization features Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

Some advanced reporting requires time to configure

Categorizing websites/apps correctly takes some manual effort

Data granularity can feel overwhelming at times without training Review collected by and hosted on G2.com.

What problems is ActivTrak solving and how is that benefiting you?

We've been using ActivTrak to gain better visibility into how time is spent across our teams, especially in a hybrid work environment. The platform is intuitive, and the dashboards make it easy to track productivity trends, spot inefficiencies, and support team coaching without being intrusive.

ActivTrak is a solid choice for teams seeking to strike a balance between productivity tracking and employee well-being. It's helped us shift from a reactive to a more data-driven approach in how we support our staff. Worth exploring, especially for distributed teams. Review collected by and hosted on G2.com.

Response from Megan Moller of ActivTrak

edit

Hi Glen -

Thanks so much for taking the time to share your experience — and for being an ActivTrak customer! Please let me know if you'd like to give more specific feedback directly to our product team or if you'd like to participate in a Case Study with us (we'd love to share more of your success). If you're interested in any of that, please email me at team@activtrak.com.

Thank you again!

~Megan

JS

Josh S.

IT Coordinator

Mid-Market (51-1000 emp.)

7/10/2024

"Complicated but effective"

4.5/5

What do you like best about ActivTrak?

They have added some new AI features that are nice Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

The agent installer is still pretty hit or miss, and the navigation to workstations or users still need improvement. Review collected by and hosted on G2.com.

Response from Megan Moller of ActivTrak

edit

Hi Josh -

Thanks for taking the time to share your feedback. I've shared it with your account team who may have already reached out to you. We'd love to turn your experience into a 5-star one if possible (or at the very least dig into specifics with you and provide support where we can!).

~Megan

MG

Myia G.

It Coordinator

Small-Business (50 or fewer emp.)

8/8/2024

"Increased my teams productivity"

5/5

What do you like best about ActivTrak?

Productivity reports and the new suggested alarm templates for AI usage Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

Still would like a quick add to block list from the activity feed. Review collected by and hosted on G2.com.

Response from Megan Moller of ActivTrak

edit

Hi Myia -

Thanks for sharing your experience and for giving us feedback. I'll share it with the product team as well!

Have a great weekend!

~Megan

UF

Verified User in Financial Services

Mid-Market (51-1000 emp.)

8/6/2025

"ActiveTrak from My Perspective"

4/5

What do you like best about ActivTrak?

I get a lot of insight from different levels. I can see some high level macro information and some incredible details like screenshots and real snapshots in time. We tend to roll a large amount of the ActivTrak data up into a macro perspective for our own internal purposes but there is a plethora of details available inside the application. The product allowed our staff to function fully remote when needed then eventually into our current hybrid model and there is a consistent data and feedback loop on productivity heat maps for most used and least used applications as well. Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

Perception and trust between staff and employer. I think management sees the value of the product but often times this can create a conflict with the staff.

Secondly I think the load times on generating some reports through the application are lengthy which pulls me outside of the platform. Review collected by and hosted on G2.com.

Response from Megan Moller of ActivTrak

edit

Hi there!

I'm so glad you're getting the visibility you need. If you need any support to address employee perception or would like to give more detailed on what you're experiencing with the reports, I'd be happy to connect you with the right resource. Just email me at team@activtrak.com - happy to help!

Thanks so much for being an ActivTrak customer,

~Megan

UI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

8/4/2025

"One of many management tools to help you"

4.5/5

What do you like best about ActivTrak?

I love the fact that I can see what my remote associates are doing during the day. Sales management is tough enough in person, but the ability to see if they are doing the job or not is a big benefit. This is just one of the many tools I look at to determine their productivity, and it should not be the only one you use to help you manage. However, it is a great asset especially when someone is not performing to get some possible insights as to why. Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

It does feel a little big brotherish to check what they are doing, but like I said, it is only one tool that I use, and it compliments other tools. Review collected by and hosted on G2.com.

What problems is ActivTrak solving and how is that benefiting you?

When you share an office with your direct reports, you can get a sense of what they are doing on a daily basis. You will know who is connecting with clients based on what you hear on the phone and see in the sales metrics. When they work remote it is harder to tell where their focus is at. If you have people struggling this is one way to see what they are filling their time with. Review collected by and hosted on G2.com.

Response from Megan Moller of ActivTrak

edit

Hi there!

Thanks so much for being an ActivTrak customer and for sharing your experience! Sales management IS tough and I love that you're using ActivTrak along with other ways to get the complete picture for your team's productivity.

Hope you have a great rest of your week!

~Megan

RG

Ryan G.

CCO

Mid-Market (51-1000 emp.)

5/15/2025

"Excellent Product"

5/5

What do you like best about ActivTrak?

It's an easy to set up system out of the box - you can deploy to the users or install individually on machines. There's a nice UX that's easy for managers to interact and understand, but also very granular event log data available. Having tested it on my own workstation for ~six months, it presents a pretty accurate reality of at least the time spent there and excludes times I am in in-person meetings. Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

Our past vendor had a productivity score and that was at times useful at a glance. Arguably in the context of using other KPI's to measure productivity and this as a function of when the user is at their desk engaging with approved appications, its probably unneccessary and a little more prone to manipulation by an employee. Review collected by and hosted on G2.com.

What problems is ActivTrak solving and how is that benefiting you?

We don't use this as a way to understand or measure productivity - we have output metrics for that. But for cases when there are productivity issues, it's useful data and useful to compare against other counterparts within a department. In the world of remote working, have those baselines and the data, there's less guesswork in what an employee is doing with their time when issues are raised. Review collected by and hosted on G2.com.

Response from Megan Moller of ActivTrak

edit

Hi Ryan -

Thanks so much for sharing your ActivTrak experience - we really appreciate you being a customer. If you aren't on our customer research panel and would like to be, please let me know. It's a great way to give feedback on new capabilities and share more details on how you use the product so we can continue to improve it.

Thank you again for taking the time!

~Megan

AA

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

7/29/2025

"Good Productivity Insights, But Terrible Billing Experience"

3.5/5

What do you like best about ActivTrak?

ActivTrak gives us clear visibility into productivity trends, employee focus time, and where work hours are actually going. It helps us make data-driven decisions around resource allocation and process improvement. The insights are actionable, and the platform is fairly easy to navigate once you're familiar with it. Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

The billing and subscription management is a disaster. You can’t update payment methods or subscription info on your own, you have to go through a rep. But reps aren’t listed anywhere, aren’t easy to contact, and you end up having to go through customer support just to get the name of your rep so you can ask for basic account changes. It creates a slow, frustrating chain of communication. Worse, this leads to sensitive payment info being passed around through multiple people, which feels incredibly insecure and unnecessary. For a company focused on monitoring and control, ActivTrak offers zero of it when it comes to your own billing. Review collected by and hosted on G2.com.

What problems is ActivTrak solving and how is that benefiting you?

We use ActivTrak in the most basic way: to track hours worked, monitor productivity trends, and ensure company devices aren’t being used extensively for personal activity during work hours. It gives us a high-level view of how time is spent and helps with accountability, especially for our teams. It's not solving any deeply strategic problems for us, but it does provide a layer of operational visibility that we didn’t have before. Review collected by and hosted on G2.com.

Response from Vanessa Poulson of ActivTrak

edit

Hi there!

Thanks so much for sharing your ActivTrak experience - we really appreciate you being a customer. We would love the ability to turn your experience into a 5-star one. Email us at team@activtrak.com.

Thank you again for taking the time!

-Vanessa

AM

Verified User in Media Production

Mid-Market (51-1000 emp.)

3/25/2026

"Great Tracking, but a Cluttered UI Makes It Hard to Understand"

2.5/5

What do you like best about ActivTrak?

Tracking ability for clients, helps us make sure everyone is on track Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

UI is cluttered, it's not easy to understand what's going on Review collected by and hosted on G2.com.

Response from Megan Moller of ActivTrak

edit

Hi there!

Thanks for sharing your feedback. If you'd like to be a part of our feedback panel (on UI, new features, etc.), I'd love to have you participate. It's a great way to help shape what we build. If you're interested, please email me at team@activtrak.com and I can share where you can join.

Thanks again for taking the time,

Megan