With the advent of remote work, it's difficult to get a 360 degree view of how each of our team members spend their days. With ActivTrak - it completes the picture by providing overall summaries as well as fine details for each member. This greatly assists in recognizing our most diligent workers, highlights possible inefficient processes, and also helps with coaching if/as needed. Review collected by and hosted on G2.com.

ActivTrak by itself is great - but we all have to be careful of telling "my stories" of what we assume the data is trying to tell us. I myself always try to give the end user the benefit of the doubt when the data may not show a favorable result. Sometimes our tools aren't calibrated properly and tag content or activities "non productive" when they really are. Other times, there may be a process or other component that results in the team member showing lower scores, to no fault of their own. In summary, ActivTrak is a wonderful tool and quite useful - but just like every system, be careful to not "manage by numbers" and instead use the data to ask questions and help further understanding. Review collected by and hosted on G2.com.

-Easy to use

-Was vey fas to implement and learn how to use

-I use it daily to track team metrics and it's vey complete

-Has a lot of features that help create consolidated reports

-Has great responsive customer support Review collected by and hosted on G2.com.

The only downside at the moment would be the menu option, I think it needs to me better categorized so new users can find features faster. Review collected by and hosted on G2.com.

ActivTrak data is clear, concise, and trustworthy. Love all the detail it provides our organization as well as the reporting. Review collected by and hosted on G2.com.

A lot of data, so it is a bit of a learning curve. However, once you learn it through the implementation process, you will love this tool! Review collected by and hosted on G2.com.

I like that there are weekly reports emailed to me to review the productivity of each department. Review collected by and hosted on G2.com.

I'm still trying to learn all the reports, so right now all the detail can be a little overwhelming. Review collected by and hosted on G2.com.

You're able to review your employees day-to-day activity. You even can see what their currently doing in real time. Review collected by and hosted on G2.com.

There are so many different features, that it's a little bit confusing. I sometimes click on something and a graph pops up, but I'm not even sure what I'm looking at. Review collected by and hosted on G2.com.

Generally, we ended up not using ActivTrak very much at all. Maybe twice over the course of the year we used it for something. Maintaining all the machines and license allocations was where we spent most of our time. So maintenance rather than any effective use of the information. We basically spent time not only on the cost of the service but on internal resources on maintaining something we were paying for but not using. Review collected by and hosted on G2.com.

Not a good partner. They're not up front. They put you on automated annual renewal. We put in our cancellation 4 days after the required 30 days notice. Their response was that they sent us reminder emails. They made a big deal about how they communicated with us in advance. However,

* they sent those reminder emails to an email address of someone who left the company many, many months ago

* that email address is NOT A USER on our ActivTrak account

* that email address is NOT AN ADMIN on our ActivTrak account

* there is no way to see that contact email address anywhere in the UI or to change that contact email address

* they didn't send any emails to ACTUAL admins on the ActivTrak account

* they don't include your renewal date or term anywhere in the UI

Furthermore, they said we could reduce the number of licenses.

* we couldn't reduce to 1

* we couldn't reduce to 10

* we asked repeatedly how many we could reduce to and they would not answer us

Seems pretty clear that they intentionally make it extremely difficult to know your renewal time and make little to no effort to remind you so that you can miss cancelling by a few days and then they deny your request to terminate. Then they make excuses and then just tell you to look at the contract when those excuses are shown to be untrue. Review collected by and hosted on G2.com.

When it worked, the alerts were great to give you a heads up on activity that needed to be addressed and taking screenshots of the behavior. Insights (if we could have afforded them) seem like they would have been great. It was easy to launch and get put onto our employees computers. Review collected by and hosted on G2.com.

Customer service is one of the worst I've experienced. Very responsive when trying to sell you or get you to renew but abandon you as soon as there are any issues. Most companies continue to evolve their product, which they did add features but any that would really help with productivity or you to even digest the data you had to pay extra for every individual feature. They invested nothing into fixing the alarms that would break constantly, address the speed of the program itself (it was so slow I actually had to hire a part time employee to monitor and digest the data so we coudl coach on productivity). The data classifications were not smart, you would have to re-classify every day even if you had already classified that URL or item before. The UI is great compared to other programs but the functionality and whats included is much better elsewhere. You're also locked in to a year contract, no matter what the issues you have they will not let you out of it. I had an issue I wanted resolved and it took 4 weeks of me actively following up for them to get me any movement on the issue and then bc of the poor customer service i wanted to quit and then they push me on the phone with a VP (who i had to follow up with for another 4 weeks) just for her to try to upsell me on other features and say quit if you want but you're paying the rest of your 6 months left on your contract. We have contracts too in my business but we are good partners and when a situation warrants it, we wil work with the individual. They just care about money here - and they took away the ability for you to leave reviews anywhere which is shady - they control their narrrative or have paid reviewers and it doesn't allow consumers to get the real story. My suggestion for you is use another platform - much better options out there. Review collected by and hosted on G2.com.

I like that you can see daily, weekly, and monthly trends. Review collected by and hosted on G2.com.

It feels like a way to micromanage people Review collected by and hosted on G2.com.

It does what is supposed to do. It tracks hours and usage. Review collected by and hosted on G2.com.

It could be more user friendly. I would like it to send me alerts on my team. And show me averages over a period of time. Review collected by and hosted on G2.com.

I do like that it can show me what I'm spending most of my time in. It's interesting, but not helpful. Review collected by and hosted on G2.com.

Almost everyhthing. It's a tool used to spy on employees. Review collected by and hosted on G2.com.