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ActiveOps WorkiQ Reviews & Product Details

premkumar A.
PA
Administartor
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about ActiveOps WorkiQ?

Real-time visibility into employee activity, as well as tracking individual, team, and department activity, allows us to identify employee performance and team performance. Review collected by and hosted on G2.com.

What do you dislike about ActiveOps WorkiQ?

The Workiq software is available in different packages for additional features. If it were to be offered as a single package, it would be more cost-effective. The software is also available for free demo but companies are looking for a free trial to check out better resources. Review collected by and hosted on G2.com.

What problems is ActiveOps WorkiQ solving and how is that benefiting you?

Real time monitoring helps identify the work progress of each employee, which increases employee efficiency without wasting time. We can identify the work lag areas and compare the performance of individuals and teams. Review collected by and hosted on G2.com.

ActiveOps WorkiQ Overview

What is ActiveOps WorkiQ?

The Ultimate Decision Intelligence Platform for Service Operations. WorkiQ delivers dynamic, real-time insights into team activities for service operations in Banking, Insurance, Healthcare, and BPOs. Designed to empower managers, it optimizes team efficiency, workload distribution, and well-being, all while aligning with your organization’s broader business goals. With user-friendly, customizable reports, WorkiQ enables you to: - Capture detailed activity data: Understand exactly where time is spent across applications, providing visibility into work patterns, productivity, and utilization for each employee. - Leverage prescriptive insights: Gain visibility into what’s happening and actionable guidance on improving utilization rates, streamlining processes, and boosting team collaboration. - Foster a healthy work environment: Use data-driven insights to identify burnout risks and foster a balanced, productive work environment that supports your team’s well-being. - Align with business goals: Transform and digitalize your operations by simplifying workflows and addressing inefficiencies, ensuring both performance optimization and a healthier work-life balance. WorkiQ empowers managers with actionable decision intelligence, providing the tools to make informed, data-backed decisions that streamline operations, elevate performance, and enhance employee well-being.

ActiveOps WorkiQ Details
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Product Description

WorkiQ shines a light on the effort your team puts in every day, giving you real-time, actionable insights into performance and well-being across your service operations in Banking, Insurance, Healthcare, and BPOs. Imagine a workplace where every contribution is seen, every effort recognized, and every moment optimized. WorkiQ turns this vision into reality by revealing how your teams allocate time, unlocking deeper insights into utilization and application use. With real-time data at your fingertips, you can ensure teams focus on the tasks that matter most and are empowered to unplug at the end of the day. Whether you're optimizing utilization, comparing how time is spent across teams, or identifying inefficiencies, WorkiQ gives you the clarity and confidence to drive meaningful change.


Seller Details
Seller
ActiveOps
Year Founded
2005
HQ Location
Reading, GB
Twitter
@ActiveOps_Group
1,300 Twitter followers
LinkedIn® Page
www.linkedin.com
213 employees on LinkedIn®
Ownership
AOM (LON)

SS
Overview Provided by:

Recent ActiveOps WorkiQ Reviews

premkumar A.
PA
premkumar A.Mid-Market (51-1000 emp.)
4.5 out of 5
"One of the best Productivity monitoring / Management tool in Market"
Real-time visibility into employee activity, as well as tracking individual, team, and department activity, allows us to identify employee performa...
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
3.0 out of 5
"WorkIo is working for me"
I enjoy the help that I get from them with my automated and integrated services /platforms. I used them to build a survey and a funnel for my webs...
AL
antonella l.Small-Business (50 or fewer emp.)
4.5 out of 5
"A Great Employee Management Solution"
The product is capable of monitoring applications being used by employees in the workplaces. It has best reporting capabilities that enhances info...
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ActiveOps WorkiQ Media

ActiveOps WorkiQ Demo - WorkiQ
Dashboard showing real-time visibility of staff member status and Work vs. Non-Work time for the day
ActiveOps WorkiQ Demo - WorkiQ
Dashboard showing real-time visibility of staff member status and Work vs. Non-Work time for the day
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Have you used ActiveOps WorkiQ before?
Yes

10 out of 11 Total Reviews for ActiveOps WorkiQ

4.3 out of 5
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ActiveOps WorkiQ Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
AL
Customer Support Manager
Hospital & Health Care
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ActiveOps WorkiQ?

The product is capable of monitoring applications being used by employees in the workplaces.

It has best reporting capabilities that enhances informed decision making through reliable analytics from trusted software sources.

Ability of the software to manage absences and track individual employees productivity.

Ease in implementation and adaptability.

It is possible to take screenshots of employees' screens and monitor their operations.

The product ensured a comprehensive data privacy and emails monitoring. Review collected by and hosted on G2.com.

What do you dislike about ActiveOps WorkiQ?

The product is very effective; it has minimal and manageable flaws and no dislike. Review collected by and hosted on G2.com.

What problems is ActiveOps WorkiQ solving and how is that benefiting you?

Use of the platform has enabled us to manage productivity by ensuring employees are genuinely productive and up to tasks.

It has also provided a reliable platform for customer emergency communication. Review collected by and hosted on G2.com.

Verified User in Banking
IB
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ActiveOps WorkiQ?

1. Extraordinary tool to monitor workforce productivity and utilisation

2. Planning available for week, month, year to ensure team is capacitized for fluctuations in volume

3. Ensure the team manager identifies the mediocre performance and helps the staff to improve performance

3. Production report, actual time taken report etc Review collected by and hosted on G2.com.

What do you dislike about ActiveOps WorkiQ?

1. Tool doesn't link to the internal application to auto capture the start and stop time which leads to manual recording of data

2. Since data capture is manual it leaves a lot of scope of manipulation of data

3. We have seen resistance from team leads as they have to manually verify the tasks on daily basis Review collected by and hosted on G2.com.

What problems is ActiveOps WorkiQ solving and how is that benefiting you?

It helps in monitoring performance, process mining capability helps in identifying process variances and enables the user to streamline the process and increase productivity and reduce FTE requirement Review collected by and hosted on G2.com.

RO
Senior Marketing Manager
Hospital & Health Care
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ActiveOps WorkiQ?

What I like most about WorkiQ are the vast features, ease of integration and seamless deployment

With this software, it has been easy to increase productivity and optimize workforce.

It makes it easy to adapt and keep pase with the modern operational challenges.

WorkiQ is quite easy to use and understand thanks to the intuitive user interface. Review collected by and hosted on G2.com.

What do you dislike about ActiveOps WorkiQ?

With WorkiQ, we have bene able to handele all our needs. It has been super effective. Review collected by and hosted on G2.com.

What problems is ActiveOps WorkiQ solving and how is that benefiting you?

The process makes handling process mining easy and has been very effective Review collected by and hosted on G2.com.

Akash D.
AD
Digital Marketing Strategist
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ActiveOps WorkiQ?

We put this tool to use during WFH and well, employees certainly were not happy with it.

Jokes aside, WorkiQ helped the business to identify areas for improvement and highlight training needs for employees. The reporting dashboards are highly beneficial for analyzing data, and we find the tool to be quite valuable overall. Additionally, their guidance on responsible use of the data can be crucial for decision makers. Review collected by and hosted on G2.com.

What do you dislike about ActiveOps WorkiQ?

The platform can appear complex and daunting, and I was apprehensive about using it for fear of causing issues. It would be helpful if the system were more user-friendly, especially when setting up reports to share with colleagues via email.

Another drawback I noticed was that it doesnt integrate with many important applications. Hopefully this is in roadmap. Review collected by and hosted on G2.com.

What problems is ActiveOps WorkiQ solving and how is that benefiting you?

The tool can be considered both a boon and bane. It keeps track of employee productivity and tells about the progress area of employees. Real time monitor can keep employees in check and ensure they are efficiently working. At the same time, the employees should be given the freedom to keep their work progress in check without telling them to do so.

All in all, we had to discontinue the tool because of certain restrictions. Review collected by and hosted on G2.com.

FW
Xborder eCommerce Advisor
Logistics and Supply Chain
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ActiveOps WorkiQ?

WorkiQ offers packages for features that are more cost effective.. With some bug fixes and updates it becomes easier to use. Review collected by and hosted on G2.com.

What do you dislike about ActiveOps WorkiQ?

WorkiQ real time monitoring undermines employee trust and autonomy. Employees trust to manage their progress. Review collected by and hosted on G2.com.

What problems is ActiveOps WorkiQ solving and how is that benefiting you?

WorkiQ has resolved our challenge of understanding employee productivity . This has led to improved and reduced wasted time. As a result our business operates smoothly. Review collected by and hosted on G2.com.

JK
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ActiveOps WorkiQ?

WorkIQ helps in tracking a team or individual and analyzing their performance by the work done by them. This helps in investing in Good employees who works best for the company's growth. Review collected by and hosted on G2.com.

What do you dislike about ActiveOps WorkiQ?

The interface is sometimes laggy and hard to use. This can be resolved with minor bug fixes and updates. Other than that, everything is pretty okay to work with. Review collected by and hosted on G2.com.

What problems is ActiveOps WorkiQ solving and how is that benefiting you?

This product helps engage the employees for more on their work and provides a good result which is beneficial for both the company and the employee. The tracking system is also clean to engage with without unnecessary data to view. Review collected by and hosted on G2.com.

Shivankar P.
SP
Research Intern
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about ActiveOps WorkiQ?

Best workforce Analytics tool I've came across so far. Really useful for organization that prioritize remote work. Collects and organizes data in the best way to help organizations make their decisions. Review collected by and hosted on G2.com.

What do you dislike about ActiveOps WorkiQ?

User experience is something that needs to be improved. Software does lag sometimes when handled with large data. Review collected by and hosted on G2.com.

What problems is ActiveOps WorkiQ solving and how is that benefiting you?

It captures workforce intelligence from employee desktops and this will help organizations and team leaders manage their teams and give relevant feedback to a particular employee based on the data collected. Review collected by and hosted on G2.com.

Shubham B.
SB
Technical Product Manager
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ActiveOps WorkiQ?

We tracked our employees activities being WFH, and it helped us increase the overall productivity during covid times. That said, we have utilised it to the fullest but the reporting is something which lacks. Review collected by and hosted on G2.com.

What do you dislike about ActiveOps WorkiQ?

Reporting and analytics lacks alot in the software, hence we have to do everything manually. Our stakeholders were largely aligned with whatever we wanted with the software. Review collected by and hosted on G2.com.

What problems is ActiveOps WorkiQ solving and how is that benefiting you?

We were solving trackign and monitoring the work to make it further productive, it's not mcro-management but a good track of productive work in the team. This has been quite good working from home. Review collected by and hosted on G2.com.

Verified User in Religious Institutions
UR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about ActiveOps WorkiQ?

I enjoy the help that I get from them with my automated and integrated services /platforms. I used them to build a survey and a funnel for my website, and they are even gathering the metrics from all of the data too! Review collected by and hosted on G2.com.

What do you dislike about ActiveOps WorkiQ?

The platform looks complicated and very intimidating, and I was scared I would break the internet! I got in touch with a worker, and they were there in real-time to guide me. Review collected by and hosted on G2.com.

What problems is ActiveOps WorkiQ solving and how is that benefiting you?

Customer surveys for my tarot business, they also helped with my integrations and analytics. They do their work in such a way that it's inclusive of diversity and by proxy,

I receive accurate data that reflects my actual clientele. Review collected by and hosted on G2.com.

Altai B.
AB
Content Creative
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ActiveOps WorkiQ?

It's great time tracking and activity monitoring software which i can see everything in real time Review collected by and hosted on G2.com.

What do you dislike about ActiveOps WorkiQ?

The worst is there's no ios or android app that i can use on my devices Review collected by and hosted on G2.com.

What problems is ActiveOps WorkiQ solving and how is that benefiting you?

it allows me to monitor or see the productivity through the software Review collected by and hosted on G2.com.